39369 comments found.
I bought this theme a long time ago, and in the last 2 months I’m no longer able to update my footer text or remove widgets from my site. It functioned great until now, but it’s no longer working properly.
Hi
We do not have any specific reported issues for this. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
hello.
Yesterday I updated to the latest version of the theme.
Avada 7.14.2 WordPress 6.9.1 PHP 8.3
Today, when I try to edit one of the pages, I get this error hundreds of times:
- - Warning: Attempt to read property “name” on array in /home/xxxxx/public_html/wp-content/plugins/fusion-builder/inc/helpers/class-fusion-builder-conditional-render-helper.php on line 498
Warning: Attempt to read property “term_id” on array in /home/xxxxx/public_html/wp-content/plugins/fusion-builder/inc/helpers/class-fusion-builder-conditional-render-helper.php on line 518 - -
Any ideas on how to solve this problem?
Thanks 
Hi
We would request you to please disable WP debug (by setting WP Debug to false). This is to be done in the wp-config.php file or you can request your host to do this
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
That’s right.
I’d already done that. But it’s something that didn’t happen before the last update.
My support has expired, that’s why I’m posting my question here.
Thanks
Hello @sebecrepo
We will need to take a closer look into your website in this case and that requires you to open a support ticket with our team 
Thanks
-Ammar
Done.
Thank you
Hello, I’m having trouble with uploading pictures and editing pages. No matter the size or file type, I get an error message “logo – Fort Lauderdale Coin Club.png The server cannot process the image. This can happen if the server is busy or does not have enough resources to complete the task. Uploading a smaller image may help. Suggested maximum size is 2560 pixels.” I’m uploading a logo that’s less than 200px squared.
I can’t make edits to a page and this is the message I get when I try to finish installing the mandatory plugins:
Installing Plugin: Avada Builder The plugin does not have a valid header.
Downloading installation package from https://updates.theme-fusion.com/?avada_action=get_download&item_name=Fusion%20Builder&ver=7.14.2&code=3be7e240-62fe-47bd-b683-9206a933f110…
Unpacking the package…
Installing the plugin…
Could not create directory. /home/d2gw2ap86oyn/public_html/fortlauderdalecoinclub.com/wp-content/plugins/fusion-builder/
Plugin installation failed.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
We do see you have valid support. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I want to use the mega menu feature in your template, but I can’t add the element to the Avada library because I don’t have that option. I only have the following options: Template, Container, Column, Element, and Postcard.
What do I need to do to get the Mega Menu option?
Hello @pbrendel
The mega menu can only be used in the custom header and you should be able to find it inside the library tab, kindly make sure that you are running the latest version of Avada in this case, more about this can be read here => https://avada.com/documentation/how-to-use-the-mega-menu-builder/
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Your support form isn’t working. I’m trying to access My Avada, I fill out the form, and nothing happens. It’s urgent that I contact you.
Hello @siscomultimedia
The support tickets are coming up fine and you should be able to open one, if you are still having issues, kindly contact us here => https://avada.com/contact/#contact
Thanks
-Ammar
Hi there,
I’ve noticed unexpected traffic in my analytics coming from Avada-related URLs, specifically paths starting with:
/fusion_…
What’s unusual is that these URLs are not included in my XML sitemap, yet they still appear to be crawled and receiving traffic.
These URLs seem to be generated by Avada / Fusion Builder, and I don’t want them to be indexed by search engines.
Could you please advise on the best way to set noindex for all /fusion_… URLs?
Is there a built-in Avada setting for this?
Or should this be handled via robots.txt, meta noindex, or another recommended approach?
For reference, here is a screenshot showing the traffic: https://ibb.co/84mCLbPMThanks in advance for your support.
Best regards,
Hello @highwaytelecaster
Appears to be the layout sections, you should be able to disable them from Yoast SEO in this case, if you need further assistance with this, kindly open a support ticket and our team will follow up.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I would like to change the domain associated with my license. I am no longer using my previous domain and would like to transfer the license to a new domain.
Could you please inform me about the steps required to proceed with this change?
Hello @nurretindursunk
You can simply remove that domain from your my.avada.com dashboard as mentioned in our document post here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you need further assistance with this, kindly know that you have a valid support and should be able to open a support ticket with us.
Click Here to Get Avada Support
Thanks
-Ammar
Hello. I want to repurchase the template for another site I have. Is it possible to purchase with the same account and a new domain? Please advise.
Hello @aghajani82
You can purchase as many licenses as you want of Avada, you should be able to purchase a new license without any issues from this same account.
Thanks
-Ammar
Search option and search icon is not coming in mobile verion and variable product choose color option is not coming in mobile version.
https://arpitazglamour.com/please solve this as soon as possible.
Hello @Ovjit
Appears to be an issue due to custom header missing those elements for mobile layout, however to provide a more precise response we will need to take a closer look into your website.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I am having an issue with the site sticky menu – I have submitted a support ticket, thanks!
Hi
Our team will respond to your query shortly
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
How do I change the title bar? The default text says ‘Your heading goes here.’ When I click on ‘Edit Text,’ I only see the options ‘Before,’ ‘After,’ and ‘Fallback.’ There’s no option to actually change the text.
Hello @calmengine
That is because the text is set to dynamic value, kindly remove the dynamic property and set it to simple text, more about this can be read here => https://avada.com/documentation/how-to-build-a-custom-page-title-bar-layout/
If you need further assistance, kindly open a support ticket and our team will get back to you as soon as possibe.
Click Here to Get Avada Support
Thanks
-Ammar
Hello Theme-Fusion Team,
I changed the URL of a project and unfortunately didn’t deregister the old site – so the project’s page is currently unregistered. I want to fix this, of course, and I tried to create a ticket in my “My Avada” account. That didn’t work; it says “Your support period has expired. To submit new support tickets, please renew support.” even though I still have three months of support remaining. Can you help me?
Best regards, thermano
Hello @ThermanoT
Kindly reapply your support extension to your support account following the instructions here => https://avada.com/documentation/extending-and-renewing-avada-support/#toc_How_To_Apply_A_Support_Extension
Let us know if that helps.
Thanks
-Ammar
Hello, wondering if you are going to patch this https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-themes/Avada/avada-7131-missing-authorization\
thanks
Hello @Jason94024
We have patched this versions ago, kindly read the changelog here => https://avada.com/wp-content/uploads/2023/03/changelog.txt and make sure that you download towards the latest version of Avada that is 7.14.2
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, today it’s impossible to start a ticket and always receiver the answer “There was an error with your submission.”? I tried different browser but nothing works
Hello @feelerfolg
Avada ticket submission is working fine as we are getting tickets from our customers just fine, kindly make sure that none of your browser extensions are causing this issue.
If the issue persists, kindly contact us here => https://avada.com/contact/#contact
Thanks
-Ammar
Hello, Is there any plans to increase max upload size in avada forms because 100Mb is too small for files?
Hello @chakib1
You will need to make some adjustments into the form files for this, however to provide a more precise response we will need you to kindly open a support ticket with our team.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
thank you for suggestion but i already opened ticket in support and made adjustments as they said in Fusion-Builder plugin/ shortcodes / form / upload.php ,now it accept larger files in form same as php limits but the problem is the upload end with error of submiting .that why i writed that comment to ask if developpers can make edits on theme to accept larger files . regards,
Hi
We would request you to please further respond to the ticket for further support
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
ok thank you
You are most welcome
Hello.
I want to use Claude to design a website based on Avada. How can I make sure Claude understands the structure of each Avada element when writing/building the site? Is there any approach that would let AI automate this better?
Hello @Thurpo
Avada uses its own page builder called Avada Website Builder in this case, we have not officially tested this with Avada so can not provide you with a very precise response.
Thanks
-Ammar
Hi! I’m interested in purchasing the Avada Theme for use in client projects as a freelancer/developer. I wanted to check if there are any special offers, discounts, or bulk licensing options available for developers who build sites for multiple clients?
Also — for agency use or multiple projects, is there guidance on the best licensing approach (regular vs extended) for freelancers who work with many clients?
Thanks in advance for any info!
Hello @jatinchavda
License terms are set by Envato and you can read all about them further at link below, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Hello to the whole team
I have a problem.
My website’s domain name has expired, and I’ve opted to change it. However, I can no longer access the back office of the old site to deactivate my license and activate it on the new domain name.
Could you please remove the domain name currently associated with my license? Thank you in advance.
Best regard
Hi
The domains against your purchase code can be managed from your my.avada.com account area. You can remove the old domain and then use the code to register the new domain. Please do refer the link https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
i still wonder why avada is not introducing multisite license. is there any chance i can buy a multi site license of avada? its quite difficult to manage license for each site as individually .
Hi
Licensing terms are set by themeforest. As we sell on the themeforest marketplace, we do have adhere the licesneing terms set by them. Currently, such a licenseing format is not provided as an option
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I would like to open a ticket since I’m having problems with Revolution Slider (not getting the premium version) and The events calendar (it breaks the wp-admin section of the web) but I can’t create an account in “my.avada.com” it just throws an error saying “There was an error when attempting to register your account.”. Can somaone help me? Thanks
Hello @Francachela
Can you send us an email with your purchase code via here => https://avada.com/contact/#contact
Our team will get back to you as soon as possible.
Thanks
-Ammar
