39339 comments found.
All my sites have been showing errors since the last patch: Fixes Contributor+ level Cross Site Scripting (XSS) vulnerability in Content Boxes element. Note: Some security plugins might miss this because of unchanged version number.
Hello @alsacewebsite
We will need more details on what exact errors you may be seeing, this will require you create a support ticket with our team with complete details of the website so this can be checked.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
My support period has expired. So, just to ask you a question after applying your patch that crashed my websites, I have to buy a new license?
That’s ridiculous.
Hello There
That is not something that we can replicate, the patch applies just fine and there are no errors produced on our end, so this is specific to your site and hence require our team to take a closer look into the website.
Thanks
-Ammar
You just released a new patch that fixed the problem.
Sorry as well.
Hello There
Glad to hear this has been worked out 
recently i keep getting this error in my error.log the site front is still intact but it affects the theme options. it will not load since this error came to light. /wp-content/plugins/fusion-builder/shortcodes/fusion-slider.php on line 355 /wp-content/plugins/fusion-builder/shortcodes/fusion-slider.php on line 356 /wp-content/plugins/fusion-builder/shortcodes/fusion-slider.php on line 357
Undefined array key "image_data" ---- /wp-content/plugins/fusion-builder/shortcodes/fusion-slider.php on line 354Any ideas?
I’ve searched the error on google, and found several avada running themes displaying this error on their front page. I currently don’t have it showing on my front page but it prevents avata theme options to load.
Hello PRPrestige
It is not something that we can replicate on our own end, the global options and page options both loads fine for me, can you kindly open a support ticket with our team including your website details so this can be checked?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
what is the right way to translate with loco plugin ? Custom: languages/loco/plugins/fusion-core-{locale}.po System: languages/plugins/fusion-core-{locale}.po Author: plugins/fusion-core/languages/fusion-core-{locale}.po
Hi
The correct way to do this is in the system. Files stored in languages/plugins/ do not get overridden in updates
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello my form is not working and I can’t log in to support. I am granfathered in for support event though it says I do not – Can you help me with form notifications here or will the support portal be back up today?
Hi
We have received a ticket from your id and our team will be responding to you shortly. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Sir, if I don’t like it, can I return it within a few days?
Hello @makdag1
Regarding the Refund, We do not set the terms and conditions for refunds, they are set out by Envato exclusively => https://themeforest.net/page/customer_refund_policy
Thanks
-Ammar
Is anyone able to login to avada.com?
It seems impossible to login or get support.
Hello @aiodev
The support ticket creation works fine with Avada, kindly make sure that you have an active support which is a requirement for creating a support ticket.
Click Here to Get Avada Support
Thanks
-Ammar
When I try to login and enter my user/password, the button does nothing.
I don’t even get an ‘Invalid password’ message or any information back.
I was considering purchasing another/new license, but I will not be doing so if there is no way to login to support.
Hello There
Kindly send us an email here along with the issue you are facing and your purchase code => https://avada.com/contact/#contact
Thanks
-Ammar
Hello, I just bought a license (support) but in My Avada, is it not showing. Once I enter the purchase code, I get a message saying that “There was a error attempting to add that purchase code”
I need this to be fixed please
Hello @Hosteleria
We will more details on this from your end, we suggest you to kindly send us an email on the address here so our team can reach out to you => https://avada.com/contact/#contact
Thanks
-Ammar
wp-admin/themes.php?page=avada_options this page is don’t working,
The ThemeFusion patch server is unavailable. Please contact your host to unblock the domain “https://updates.theme-fusion.com”.
I checked and there doesn’t seem to be a problem on my server side.
theme version is 7.14.2
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Deleted. message been sent to support ticket
Hello There
Thank you, our team will respond back to you as soon as possible.
Thanks
-Ammar
Hello, I would like to ask if the Tourfic Plugin is fully compatible with your WordPress Theme
Hello @asortiris
We have not officially tested this particular plugin with Avada so can not provide you with a compatibility analysis, we suggest you get in touch with the plugin author about more details on this.
Thanks
-Ammar
I bought this theme a long time ago, and in the last 2 months I’m no longer able to update my footer text or remove widgets from my site. It functioned great until now, but it’s no longer working properly.
Hi
We do not have any specific reported issues for this. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
hello.
Yesterday I updated to the latest version of the theme.
Avada 7.14.2 WordPress 6.9.1 PHP 8.3
Today, when I try to edit one of the pages, I get this error hundreds of times:
- - Warning: Attempt to read property “name” on array in /home/xxxxx/public_html/wp-content/plugins/fusion-builder/inc/helpers/class-fusion-builder-conditional-render-helper.php on line 498
Warning: Attempt to read property “term_id” on array in /home/xxxxx/public_html/wp-content/plugins/fusion-builder/inc/helpers/class-fusion-builder-conditional-render-helper.php on line 518 - -
Any ideas on how to solve this problem?
Thanks 
Hi
We would request you to please disable WP debug (by setting WP Debug to false). This is to be done in the wp-config.php file or you can request your host to do this
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
That’s right.
I’d already done that. But it’s something that didn’t happen before the last update.
My support has expired, that’s why I’m posting my question here.
Thanks
Hello @sebecrepo
We will need to take a closer look into your website in this case and that requires you to open a support ticket with our team
Thanks
-Ammar
Done.
Thank you
Hello, I’m having trouble with uploading pictures and editing pages. No matter the size or file type, I get an error message “logo – Fort Lauderdale Coin Club.png The server cannot process the image. This can happen if the server is busy or does not have enough resources to complete the task. Uploading a smaller image may help. Suggested maximum size is 2560 pixels.” I’m uploading a logo that’s less than 200px squared.
I can’t make edits to a page and this is the message I get when I try to finish installing the mandatory plugins:
Installing Plugin: Avada Builder The plugin does not have a valid header.
Downloading installation package from https://updates.theme-fusion.com/?avada_action=get_download&item_name=Fusion%20Builder&ver=7.14.2&code=3be7e240-62fe-47bd-b683-9206a933f110…
Unpacking the package…
Installing the plugin…
Could not create directory. /home/d2gw2ap86oyn/public_html/fortlauderdalecoinclub.com/wp-content/plugins/fusion-builder/
Plugin installation failed.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
We do see you have valid support. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I want to use the mega menu feature in your template, but I can’t add the element to the Avada library because I don’t have that option. I only have the following options: Template, Container, Column, Element, and Postcard.
What do I need to do to get the Mega Menu option?
Hello @pbrendel
The mega menu can only be used in the custom header and you should be able to find it inside the library tab, kindly make sure that you are running the latest version of Avada in this case, more about this can be read here => https://avada.com/documentation/how-to-use-the-mega-menu-builder/
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Your support form isn’t working. I’m trying to access My Avada, I fill out the form, and nothing happens. It’s urgent that I contact you.
Hello @siscomultimedia
The support tickets are coming up fine and you should be able to open one, if you are still having issues, kindly contact us here => https://avada.com/contact/#contact
Thanks
-Ammar
Hi there,
I’ve noticed unexpected traffic in my analytics coming from Avada-related URLs, specifically paths starting with:
/fusion_…
What’s unusual is that these URLs are not included in my XML sitemap, yet they still appear to be crawled and receiving traffic.
These URLs seem to be generated by Avada / Fusion Builder, and I don’t want them to be indexed by search engines.
Could you please advise on the best way to set noindex for all /fusion_… URLs?
Is there a built-in Avada setting for this?
Or should this be handled via robots.txt, meta noindex, or another recommended approach?
For reference, here is a screenshot showing the traffic: https://ibb.co/84mCLbPMThanks in advance for your support.
Best regards,
Hello @highwaytelecaster
Appears to be the layout sections, you should be able to disable them from Yoast SEO in this case, if you need further assistance with this, kindly open a support ticket and our team will follow up.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I would like to change the domain associated with my license. I am no longer using my previous domain and would like to transfer the license to a new domain.
Could you please inform me about the steps required to proceed with this change?
Hello @nurretindursunk
You can simply remove that domain from your my.avada.com dashboard as mentioned in our document post here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you need further assistance with this, kindly know that you have a valid support and should be able to open a support ticket with us.
Click Here to Get Avada Support
Thanks
-Ammar
Hello. I want to repurchase the template for another site I have. Is it possible to purchase with the same account and a new domain? Please advise.
Hello @aghajani82
You can purchase as many licenses as you want of Avada, you should be able to purchase a new license without any issues from this same account.
Thanks
-Ammar
Search option and search icon is not coming in mobile verion and variable product choose color option is not coming in mobile version.
https://arpitazglamour.com/please solve this as soon as possible.
Hello @Ovjit
Appears to be an issue due to custom header missing those elements for mobile layout, however to provide a more precise response we will need to take a closer look into your website.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I am having an issue with the site sticky menu – I have submitted a support ticket, thanks!
Hi
Our team will respond to your query shortly
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
