There is a problem with the latest update; it is not possible to update the Themes .the new ( 5.8 ) I bought the license for life time

I tried to open a ticket on your website, but to do so, need to renew my subscription before I can even open a ticket, due to a problem you caused. This is illogical.

Error Details update 5.8 WordPress version 6.9.4 Active theme: XTRA (version 5.7) Current plugin: (version ) PHP version 8.2.31

WordPress version 6.9.4 Active theme: XTRA (version 5.7) Current plugin: (version ) PHP version 8.2.31

Error Details

An error of type E_ERROR was caused in line 248 of the file /home1/UserName​/public_html/wp-content/themes/xtra/classes/class-premium.php. Error message: Uncaught Error: Attempt to modify property “response” on bool in /home1/unite5aw/public_html/wp-content/themes/xtra/classes/class-premium.php:248 Stack trace: #0 /home1/UserName​/public_html/wp-includes/class-wp-hook.php(343): Codevz_Core_Premium::update(false) #1 /home1/UserName​/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(false, Array) #2 /home1/UserName​/public_html/wp-includes/option.php(2622): apply_filters(‘site_transient_…’, false, ‘update_themes’) #3 /home1/UserName​/public_html/wp-includes/update.php(634): get_site_transient(‘update_themes’) #4 /home1/UserName​/public_html/wp-includes/class-wp-hook.php(339): wp_update_themes() #5 /home1/UserName​/public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters(NULL, Array) #6 /home1/UserName​/public_html/wp-includes/plugin.php(522): WP_Hook->do_action(Array) #7 /home1/UserName​/public_html/wp-admin/includes/class-theme-upgrader.php(510): do_action(‘upgrader_proces…’, Object(Theme_Upgrader), Array) #8 /home1/UserName​/public_html/wp-admin/includes/ajax-actions.php(4323): Theme_Upgrader->bulk_upgrade(Array) #9 /home1/UserName​/public_html/wp-includes/class-wp-hook.php(341): wp_ajax_update_theme(’’) #10 /home1/UserName​/public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters(’’, Array) #11 /home1/UserName​/public_html/wp-includes/plugin.php(522): WP_Hook->do_action(Array) #12 /home1/UserName​/public_html/wp-admin/admin-ajax.php(192): do_action(‘wp_ajax_update-...’) #13 {main} thrown

Theme activated successfullyGood Please update the theme to new version for full compatibilityUpdate available Server PHP Version8.2.31Good Server PHP Memory Limit512MGood Server PHP Post Max Size516MGood Server PHP Max Execution Time60Good Server PHP Max Input Vars6000Good Server PHP cURLActiveGood Server PHP allow_url_fopenActiveGood

Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.

Please do not request that I open a ticket; I will not pay again.

XTRA a bien été mis à jour. Plus de détails.

Désactivation du mode maintenance…

Il y a eu une erreur critique sur ce site. Veuillez vérifier la boîte de réception de votre e-mail d’administration pour obtenir des instructions. Si vous continuez à avoir des problèmes, essayez le forum de support.

Sur tout mes sites utilisant XTRA en passant de 5.7 à 5.8 ( et il y en a beaucoup )

Pas la peine de me demander de faire un tiquet,; tout le monde a le même soucis

Hello,

I have an issue with the product category display on my WooCommerce shop page while using the XTRA theme.

I am using the “Categories Bar / Type 1” layout, and categories are automatically sorted by the number of products (count), from the largest category to the smallest.

What I need is:

• manual control over the category order
• specifically, I want WooCommerce category menu order / drag & drop order to be displayed on the frontend.

Currently:

• Products → Categories drag & drop ordering has no effect
• taxonomy order plugins do not affect the display
• WooCommerce menu_order is not applied to the Categories Bar.

Is there:

• an option in XTRA theme to manually sort Categories Bar categories
• or a way to force Categories Bar to use WooCommerce term/menu order instead of count order?

Thank you in advance.

The new update is stuck, won’t update, and displays an error. Additionally, the plugin code is creating automatic posts with strange text. My website is clean. Review the theme and plugin and identify these issues. The new updates should resolve these problems.

when i try to update from 5.7. to 5.8 says:This theme failed to load properly and was paused within the admin backend. Need to enter in recovery mode, reactivate the the theme, update and the same error like a bucle

There is an update but in the backend it does not say that there is an update.

Hello, While you were not available on the Envato market, I purchased some licenses and now I cannot log in to xtratheme.com/wp-login.php. I also cannot reset my password. Could you please help me with this?

Can you reply to my ticket (#4552357) please!?

Hi there, I have a few questions before purchasing the theme:

01. Do all theme demos fully support RTL (Right-to-Left), whether they are built with Elementor or WPBakery?

02. What are the recommended steps to build a bilingual website (English and Arabic) using Elementor? Should I start by importing any English demo first, and then use WPML to create the Arabic version of the site?

What’s going on with support ?! – I have had a ticket open for 2 days and no response – Private Ticket #4547250

My antivirus software is flagging this threat; how do I fix this problem? : wp-content/plugins/codevz-plus/wpbakery/assets/js/carousel.js?ver=5.6 Nom de la menace : GT:JS.Acsogenixx.2560.E5C33995

There is a bug in the latest version of the Codevz Plus plugin regarding image links. When I assign a link to an image, the “Lightbox” and “Open in new window” options do not work at all. The link only functions if it is set to open in the same tab. I managed to resolve the issue by rolling back to an older version of the Codevz Plus plugin. Please look into this and fix the javascript conflict in the next update.

It doesn’t matter what the ‘title element’ size is set to, you can’t change the font size on mobile… seems to have a max size of about 34-38pt on mobile… how do you make the font size larger on mobile?

In the years up to 2018, I purchased a total of 27 XTRA themes directly from the https://xtratheme.com/ site. Then 19 licenses through ENVATO. To ask why properly purchased licenses no longer work, I will not buy new support under any circumstances. That’s why I have to publish my request here again. All 46 licenses were used. Now some companies no longer exist or have been taken over and have new websites or my interns or trainees are no longer here, who had set up some systems. In the past, I could assign or delete the licenses on the https://xtratheme.com/ page. This has not been possible for a long time. Although the licenses are still valid and the associated systems have been completely deleted, I can no longer activate them. There are currently 6 purchase codes that can no longer be used. Do I have to expect that the other codes will no longer be usable at some point? How can I continue to use the ‘old’ licenses?

Since the last update, the ‘Contact Form 7 Pro’ doesn’t work… the drop down only gives you options for the site pages, not for the CF7 forms…

Hi. After yesterday’s WordPress update, widgets from Elementor templates in Custom Template stopped appearing in the menu.(((

I am having a small issue, on shop page price range is correct like R300 – R500, but on a single product page it is the opposite, like R500 – R300

The last update has some major issues. The sidebar widgets are missing, color of the theme changed? This is just the check out section. https://ibb.co/SFz7HZJ

I am having issues since the lastest update with the shopping cart & Moneris. I have contacted both Moneris and the author SkyVerge about the issue and there does not seem to be anything wrong with both. Somehow the API is getting blocked and it looks like you did some security updates with the new version. Before the latest update the website was working with no issues. I did send a support ticket in and renewed my support.

Hi, I have set my side bar to display on the left of my blog. However, in mobile the sidebar still sits below the blog content. Is it possible to have the sidbar widgets sit above the blog content in mobile? if so, how?