8849 comments found.
Hello, good day.
When trying to update the STM Motors Extends plugin, WordPress stops working and shows the following error:
An E_ERROR has occurred on line 311 of the file /home/santaluciamotors/public_html/wp-content/plugins/stm-motors-extends/stm-post-type/stm-post-type.php.
Error message: Uncaught Error: Call to undefined method STM_PostType::getUsers() in /home/santaluciamotors/public_html/wp-content/plugins/stm-motors-extends/stm-post-type/stm-post-type.php:311
Stack trace: #0 /home/santaluciamotors/public_html/wp-content/plugins/stm-motors-extends/stm-post-type/stm-post-type.php(30): stm_setup_post_type_meta_boxes(‘listing’) #1 /home/santaluciamotors/public_html/wp-includes/class-wp-hook.php(308): stm_initialize_post_types(’’) #2 /home/santaluciamotors/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #3 /home/santaluciamotors/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /home/santaluciamotors/public_html/wp-settings.php(623): do_action(‘init’) #5 /home/santaluciamotors/public_html/wp-config.php(91): require_once(’/home/santaluci…’) #6 /home/santaluciamotors/public_html/wp-load.php(50): require_once(’/home/santaluci…’) #7 /home/santaluciamotors/public_html/wp-login.php(12): require(’/home/santaluci…’) #8 {main} thrown
This is another message that it shows me.
WordPress reported a fatal error caused by the STM Motors Extends plugin (version 2.6.4). The specific error is a call to an undefined method (getUsers()) in the file stm-post-type.php.
Hello there!
Thank you for reaching us out!
Please check if you have the separate STM Post Types plugin installed and activated. If yes, deactivate it completely, then try to access the dashboard or update the STM Motors Extends plugin again.
If deactivating STM Post Types solves the problem, let me know the result.
Best regards,
Thank you, indeed, disabling the STM Post Types plugin allowed the STM Motors Extends plugin to be installed and updated successfully.
Great! Thank you for letting me know.
Please contact us if you have additional questions.
Best regards,
We have multiple websites of same brand with slight design changes fo different regions, same license will work?
Hello there!
Thank you for reaching us out!
If your websites are on subdomains or subfolders, then yes, one license will cover all of them.
But if they are on separate top-level domains, then according to Envato’s licensing policy each domain requires its own separate license.
You can read more information about it here: https://docs.stylemixthemes.com/motors-theme-documentation/general/theme-license
Let me know if you have more questions.
Best regards,
the vehicle selection filter has 3 hierarchy filters make, model and year, does it support more hierarchy fields as part depending on year or we can have only 3 hierarchy based filters?
Hello there!
Thank you for reaching us out!
the Motors theme settings do allow configuring more than three hierarchy levels for the vehicle selection filter. The theme supports adding additional hierarchy fields, so you can create deeper levels, depending on how you set up your listing types and custom fields.
That said, we haven’t tested such deep hierarchies in real projects ourselves, because the most common and widely used setup for vehicle listings is exactly the two-level one: Make → Model.
The best way to see if it works perfectly for your case is to try it directly in our backend demo. You can create/edit listing types, add custom fields, and build your own hierarchy right there: https://stylemixthemes.com/motors/free-trial-demos/
If you run into any unexpected behavior while testing, just let me know what happens — happy to help figure it out or suggest the best way to structure it.
Best regards,
I want to know if I can add a car page under €30,000 and how to do it if it’s simple?
Hello there!
Thank you for reaching us out!
Yes, of course you can add a car listing under €30,000.
If you’re using one of the Classified or Dealership demos, you just need to go to the Listing Manager. Here is the exact step-by-step instruction: https://docs.stylemixthemes.com/motors-theme-documentation/listing-management/listing-manager You can also test it right now without touching your site, try creating a listing in our backend demo here: https://stylemixthemes.com/motors/free-trial-demos/If you have additional questions, please let us know!
Best regards,
Hello i bought Motors App but the tutorial video is very old and we can not make many things like rendering!! so we can not setup app !! and https://docs.stylemixthemes.com/motors-app-documentation/android-application-build/android-studio-setup-on-windows its dose not expalin everything so what we can do now?
Hello there!
Thank you for your message.
The Motors App purchased on CodeCanyon does not include any support from our team.
The most practical solution right now is to hire an Mobile developer on an outsourcing basis.
If you have questions specifically about the WordPress part of Motors (theme, listings, site settings), feel free to ask — we can help with that.
Best regards,
Hi, I can’t unfortunately deactivate motors from old domain I don’t use anymore, can you pls deactivate it so I can use it on another domain?
great theme
Hello there!
Thank you so much for the kind words about Motors!
To help deactivate the old domain from your license, could you please let me know the exact old domain name you want to remove? Once I have it, I’ll check everything on our side and take care of the deactivation manually so you can activate the theme on your new domain right away.
We’d be very grateful if you could leave a quick review and 5* on Trustpilot — it means a lot to us: https://www.trustpilot.com/evaluate/stylemixthemes.com
Best regards,
This theme is full of bugs. After the latest update, why can’t anybody log in? even WP dashboard? What is the System Maintenance page? What is account ID and security key?
Hello there!
Thank you for your message.
The System Maintenance page (also called Maintenance Mode) is not a bug, it’s a normal and built-in WordPress behavior that automatically turns on during certain updates, especially when the update involves core files, database changes or theme/plugin migrations. This protects the site from being accessed in a half-updated state, which could cause errors or data corruption. This is standard WordPress security behavior and has nothing to do with Motors theme.
The process usually finishes automatically within a few minutes. Once the update completes successfully, the maintenance mode disappears and the site becomes accessible again. If the page is still showing now, it most likely means the update process is still running in the background or was interrupted briefly.
Right now your site is opening correctly, so the update has already finished successfully. Please try clear your server and browser cache completely or deactivate cache plugin (including sever-side cache plugin).
If after clearing cache you still cannot log in or see any other issues please let me know exactly what happens when you try to access wp-admin. A screenshot would be very helpful. We’ll check everything on our side and help resolve it quickly.
Thank you for your patience — we’re here to help.
Best regards,
It’s now been over three days, and the WordPress login/dashboard is still stuck on this page. I’ve never experienced this on any other WordPress site before for more than a few seconds or minutes. Is this really considered normal?
On top of that, it feels like there’s a new issue every week — one day the slider images stop working, another day the login page is disabled, and now I can’t access the WordPress dashboard at all. This is getting really frustrating.
Please check the screenshot I’ve attached. I can send you an email with all the details you need to investigate this further.
https://limewire.com/d/UFkK2#Y6HUlt7nbaThank you for the screenshot. It was very helpful.
What you’re seeing is not caused by the theme or WordPress itself. This is a Cloudflare or server-side issue.
I recommend the following: if you’re using Cloudflare, please temporarily disable it completely. Additionally, please contact your hosting provider and ask them to check the case from their side.
Thank you for your patience.
Best regards,
Hello i can not activate my Email on Motors theme . i wrote my Email on Motors Plugin-Email template maneger ….. but after that its still not work! what i have to do to activate my email to send or receive email when make new sub or anthing?
best regards
Hello there!
Thank you for your message.
In most cases like this the issue is not with the Motors theme itself but with the WordPress site’s general email sending settings.
First please install the free plugin WP Mail Logging and try to trigger any email from the site. You can use WP Mail Logging plugin to check email logs. With the plugin you will see whether the system sends emails.
If emails are sent the issue is, probably, on the email server side, not in Motors. In this case install and configure the free plugin WP Mail SMTP. It fixes email delivery issues in the majority of cases by letting you use reliable SMTP providers.
If after installing WP Mail Logging you see that emails aren’t being sent by system, please open a support ticket with our team so we can check your specific Motors email template settings and any possible theme-related conflicts.
Best regards,
This theme DOES NOT work! It has lots of bugs, it breaks every now and then, it doesn’t rank… On top of that, I wrote to support days ago and they haven’t replied or fixed anything. They must be overwhelmed.
Hello there!
Thank you for taking the time to share your feedback — I’m really sorry you’ve had such a frustrating experience with the theme and support. That’s absolutely not the experience we want anyone to have, and I apologize that things have felt buggy and unresponsive.
We do take reports like yours very seriously and genuinely want to get to the bottom of it. Our support team usually replies within 2 business days, but due to time zone differences and occasional high volume, there can be a short delay — I’m sorry if that’s what happened here.
Right now, I see your ticket has already been assigned to an agent who is actively investigating your case. They’ll reach out to you as soon as they have any updates or next steps.
Again, I’m truly sorry for the inconvenience and the stress this has caused. We’re here and focused on getting this fixed for you.
Best regards,
Hey hi
When a adding a car on the backend of the dealer side it does not pick the all title name as i enter it but it cuts the name. unless i enter the car listing item details and it picks the details from there like the model, condition, year then it makes the name from there. What should i do for it to be pick up the all car title name?
Hello there!
Thank you for reaching us out!
I am sorry to inform you that currently, your specific demo layout does not include a default setting to increase the character limit for listing titles. Although I have already forwarded this request to our development team for consideration, unfortunately, I cannot provide an estimated timeframe for when this feature might be implemented.
Best regards,
Hi Envato, I purchased Motors premium theme December 2025, which was uploaded on my WordPress website. As Jan 21st, 2026, my website designer was to start customization and design of the website. We saw that the website was broken and not align properly which was as a result of broken theme. Note that no additional plugin was uploaded on the website. Kindly look into it and fix it. Also I will like to know what cause the issue and how it can be fix incase of any issue I await your response Thank you
Hello there,
Thank you for reaching us out!
Your description is a bit too vague for us to identify the exact cause of the issue. To get this resolved, please submit a request to our support portal by clicking the ‘Support’ button below. In your request, it is essential that you describe in detail exactly what is not working, list any specific errors you are seeing, and provide a visual demonstration (screenshots or a video) of the broken layout. Additionally, our support team will need your WordPress admin access credentials to thoroughly investigate all cases directly on your site.
Best regards,
When I get next update version?
Hello there,
Thank you for reaching us out!
Unfortunately, the exact release date for the next update is not yet known. However, you can stay informed about all new releases by checking our changelog here: https://docs.stylemixthemes.com/motors-theme-documentation/changelog .
Best regards,
But your last update version is. not working that no additional plugin was uploaded on the website.
I am afraid I did not fully understand your request regarding the update issue. Are you having trouble updating the theme and its plugins? Please first check if you have correctly set up the token in the Envato Market plugin, and then proceed to update the theme. Once the theme is updated, you should be able to update the bundled plugins via the Appearance -> Install Plugins menu.
If I misunderstood you, please clarify the issue with updating the theme.
Best regards,
Please check the message Your theme (Motors) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.Regarding the WooCommerce template notices, as we mentioned before, these are informational warnings and do not affect the functionality of your site.
However, the critical error you are experiencing is a serious issue that needs attention. Please first ensure that you are running the absolute latest versions of the Motors theme and all its bundled plugins, which you can verify against our changelog. Next, try temporarily disabling all third-party plugins (including server-side caching) and removing any customizations to check for conflicts.
If the critical error persists, please contact our support team via the form on our profile page at https://themeforest.net/user/stylemixthemes . In your request, make sure to include a detailed description of the problem with screenshots, as well as your WP-Admin and FTP access credentials so we can investigate further.
Best regards,
Hello. Is it possible to create a car auction using your theme?
Hello there,
Thank you for reaching us out!
I am sorry to inform you that our theme does not include built-in auction functionality by default. While you can certainly try using third-party auction plugins to achieve this feature, please note that we have not officially tested integration with any specific auction plugins, so we cannot recommend a particular one or guarantee full compatibility.
Best regards,
Hi Support Stylemix. I would like to use the template for a different domain that I have used before. Can you cancel the activation on my previous two domains? Unfortunately, my previous projects did not succeed, and I would like to use this template on a different domain. Unfortunately the template is locked on the previous two and those domains does not exist anymore. I am not able to cancel it. Can you cancel the activation on my previous domains, or can you tell me what my options are? Thank you.
Hello there!
Thank you for reaching us out!
We have successfully deactivated the previous domains from your license, so you are now free to activate it on your new domain. However, I would like to gently remind you that according to Envato’s licensing policy, a single Regular License is valid for use on only one final end product/live domain at a time.
Best regards,
Installing Plugin: Motors Elementor Widgets
There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.
It’s your plugins issues not WooCommerce plugin issues. Please update your theme or plugins
Hello there!
Thank you for reaching us out!
Regarding the critical error with the Motors Elementor Widgets plugin, please first ensure that you are installing the absolute latest versions of both the theme and its bundled plugins. I also recommend temporarily disabling all third-party plugins to check if the error persists.
If disabling plugins does not resolve the issue, please contact us via the form on our profile page at https://themeforest.net/user/stylemixthemes . In your request, please include a detailed description of the problem, your WP-Admin and FTP access credentials, and preferably a debug log file, as we cannot reproduce this error on our end and need to investigate it directly within your site environment.
Regarding the WooCommerce templates notice, as we explained previously, outdated template files do not affect the site’s functionality. The updated files will be included in the next theme update. However, since theme updates and WooCommerce plugin updates are released on different schedules, even if we update templates today and WooCommerce releases a new version tomorrow, you might still see similar notices.
Lastly, I kindly ask you not to duplicate your requests across different comments to avoid confusion and ensure faster support.
Best regards,
In compare page I see
COMPARE VEHICLES
ADD CAR TO COMPARE ADD CAR TO COMPARE ADD CAR TO COMPARE
Where Can I find ADD CAR TO COMPARE in Loco Translate?
I tried selecting theme and plug-in but I can’t find this string.
Thanks!
Hello there!
Thank you for reporting this!
The string “ADD CAR TO COMPARE” is currently not available for translation in Loco Translate.
I’ve forwarded your request to the development team so they can make it translatable.
Sorry for the inconvenience!
Best regards,
hi can you tell me how to do now?
Hi there!
As a temporary workaround, you can try replacing the text by applying custom CSS in the Appearance -> Customize -> Additional CSS section. However, please keep in mind that this is a static solution, not a dynamic one, so we recommend removing this CSS once the official translation capability becomes available in a future update.
Best regards,
My support license ended 2 weeks … are many weeks that mobile menu (hamburgher) is not visible on mobile. I changed nothing in layout.
Hello there!
Thank you for reaching us out!
The there and its plugins are outdated on your site.
Please update the Motors theme and all related plugins to the latest versions. After updating, temporarily deactivate all third-party plugins, clear your browser cache, and check the mobile menu again. In most cases, this completely fixes the issue.
If the hamburger menu still doesn’t show up after these steps, please let me know — we’ll investigate further together.
Best regards,
Your theme (Motors) contains outdated copies of some WooCommerce template files. Help me to solve the issues
Installing Plugin: Motors Elementor Widgets
There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.
Hello there!
Thank you for reaching us out!
Those are simple warnings of the WooCommerce plugin and they don’t affect the proper work of your website. Whenever the WooCommerce authors release the new version, the plugin templates become outdated in the theme even the new version of the theme was released a day before. We can’t control the releases of the plugin, as WooCommerce can be updated twice a week.
The new version of the theme will contain the updated templates of WooCommerce.
Best regards,
It’s your plugins issues not WooCommerce plugin issues. Please update your theme or plugins
I would like to clarify that we regularly release updates for our theme that include the latest template versions. However, as mentioned previously, WooCommerce updates quite frequently; for example, even if we release a theme update with the newest templates today, and WooCommerce releases another patch just a few minutes later, you will still receive a notice stating that the templates are outdated. It is important to note that these notices generally do not affect the theme’s functionality or performance in any way. If you are experiencing actual functional issues on your site, could you please specify exactly what problems you are facing so we can investigate them properly?
Best regards,
Hi A Pre-sales question: Seasonal pricing and inventory limits in Rent-a-Car layout
I am interested in purchasing the Motors theme for a car rental business. I have two specific requirements and I want to confirm they are supported out-of-the-box:
Seasonal Pricing: Can I set different daily prices for different periods of the year? For example, can I have a ‘High Season’ price for July-August and a ‘Low Season’ price for the rest of the year for the same car?
Inventory Management: If I have 5 units of a specific car model, can the system automatically stop accepting bookings for specific dates once all 5 units are rented out?
Discounts: Does it support different prices based on the duration of the rental (e.g., cheaper daily rate for 7+ days)?
Please confirm if these features are included in the STM Rental Plugin that comes with the theme.
Thank you
Hello there,
Thank you very much for your interest in the Motors theme for your car rental project; we are happy to answer your questions.
Regarding seasonal pricing, yes, the theme fully supports setting different daily prices for specific date periods, such as High Season or Low Season, and you can find detailed instructions on how to configure this here: https://docs.stylemixthemes.com/motors-theme-documentation/car-rental-layout-features/pricing-system#price-for-date-period .
For inventory management, the rental system is built on top of WooCommerce products, which automatically handles availability, For example, if you have set the stock to 1 unit and it is booked for January 15-20, the system will block those dates for other customers while keeping the car available for different periods.
As for discounts based on duration, this is also a built-in feature, you can set discount based on amount of rental days as described here: https://docs.stylemixthemes.com/motors-theme-documentation/car-rental-layout-features/pricing-system#discount-by-days .
Additionally, I invite you to test all these functionalities yourself on our Live and Backend demos available at https://stylemixthemes.com/motors/ .
Best regards,
I bought this theme about 8 months ago, so I know my support period has ended. Still, it’s really frustrating that your system won’t even let me submit even a ticket!!! My problem: After the latest update, the login panel is disabled and just keeps redirecting back to the login page. No one can log in suddenly!
This is honestly ridiculous — the theme feels very unstable with too many updates, and I’ve never experienced issues like this with other car dealership themes on ThemeForest (bought more than 10 themes before). Please let me know how I can get support, because I’m really disappointed with this theme right now.
Hello there!
I understand your frustration, but I would like to clarify that according to Envato’s policy, once the support period expires, access to the ticket system is automatically restricted, so to regain the ability to open tickets, you would need to renew your support license.
Regarding the specific login loop issue you described, I want to reassure you that our team is already aware of this bug, and a fix will be released in an update scheduled for today. We sincerely apologize for the inconvenience and instability this has caused you.
Best regards,
Okay, thanks!!! This is what happened to my website after the update:
https://limewire.com/d/p881F#mFPsqiNymUThis is the second time it’s happened, and now I can’t even access wp-admin. If I try to restore a backup, I’ll lose the users’ listings… I’m honestly really frustrated. Please email me so we can fix this mess.
We have just checked your website and everything appears to be loading correctly on my end, as you can see here: https://prnt.sc/zylBUku9uIAy . However, based on the screenshot you provided and your description of being locked out of wp-admin, this behavior strongly suggests a potential virus or malware infection. I highly recommend scanning your website immediately using a security plugin like Wordfence Security, and also checking your own devices for any threats. If the plugin scan comes back clean, please contact your hosting provider urgently and ask them to perform a server-side security check.
Best regards,
Thank you for checking this on your end and for the detailed feedback.
I’d like to clarify the current situation. The data has already been restored, as it was critical for the business, and at this point the website is no longer showing the problematic page that appeared in the screenshot I previously shared. Also, Wordfence Security has been installed on the WordPress site before and is currently active.
I should also mention that a similar issue occurred earlier with the mega menu items (specifically the Dealers page). As part of the troubleshooting process, I removed the mega menu entirely, which resolved that behavior at the time. Based on these repeated patterns, it seems more likely that the issue is related to a conflict or malfunction within one of the plugins used by the Motors theme/template, rather than a persistent malware infection.
Thank you for the clarification.
While I understand your suspicion, it is highly unlikely that the Mega Menu is the root cause of the redirects or the malware-like behavior, as the Mega Menu function simply displays the content and links that already exist on your site.
It doesn’t generate external redirects on its own. To rule out conflicts definitively, please ask your hosting provider to perform a deep server-side scan, as hidden scripts can sometimes evade standard plugin checks. Additionally, to understand the situation for sure, I recommend trying to install the theme and its plugins from scratch via demo import on a local environment (localhost) and checking if the case reproduces there, which would confirm if the issue is environment-specific.
Best regards,
Hi there, I’m on the latest version and the login panel is not working again…!
Hi there! Kindly please ensure that the Motors Elementor Widgets plugin was updated to version 1.6.13 and contact your hosting provider to check your site and server.
Best regards,
