Hello! If you have questions and need instructions, please renew your support and submit a support ticket https://support.promo-theme.com/tickets/

this is a bug not a question, and I know hoe to use Wordpress.

There are no bugs, please don’t mislead! You hadn’t set the number of cols for different devices.

Can I share screenshot here?

Do you bet there’s a bug or not?

I made three columns for desktop, tablet, and mobile phone sizes—even smaller ones.

Hello! Our last theme version doesn’t contain the JS error you’ve described. Please update all the required plugins, deactivate all minification, cdn and cache plugins and clear your browser cache.

Hello again!

I’ve spent some time doing a deep dive into the issue to help narrow it down for you. I performed a full conflict test on my end to make sure nothing else was interfering.

Here is what I’ve tested so far:

I deactivated all 3rd party plugins, leaving only the theme’s core/required ones active.

I put my CDN (Cloudflare) in Development Mode and performed a full Purge Cache.

I checked the site in Incognito mode with a clean slate.

Unfortunately, even with a ‘bare-bones’ setup, the burger menu, search icon, and preloader are still not functioning. The browser console consistently shows a SyntaxError: Unexpected token ‘export’ in the theme’s JS.

You can see the issue live here: https://filmetron.com/

It seems like a small bug might have slipped into the latest JS implementation of the theme. Since I’ve ruled out any plugin or caching conflicts, could you please take a look at the javascript files?

I really love the theme and I’m looking forward to getting the navigation back up and running. Thanks for your time and help!

Hello! We’ve checked your site and we can say that we see that WP Rocket plugin that minifiyng js. So, please deactivate all additional plugins and clear all caches.

If it won’t help, please write us to support@promo-theme.com and provide your WP credentials, and stay a comment here. We’ll check it and help you to solve this issue, don’t worry

Update on JS Error – Extensive Conflict Testing Performed (https://filmetron.com)

Hello again,

I am writing to provide a detailed update on the Uncaught SyntaxError: Unexpected token ‘export’ issue. I have performed an exhaustive series of tests to help us isolate the cause and save time.

Here is exactly what I have done so far:

1. Deactivated ALL 3rd-party plugins: I turned off W3 Total Cache, Slider Revolution, Elementor, and Otter Blocks.

2. Verified Code & Snippets: I deactivated all custom code snippets and child theme scripts.

3. Cloudflare Audit: I confirmed that Auto-Minify (JS, CSS, HTML) and Rocket Loader are completely OFF in my Cloudflare dashboard.

4. Cache Purge: I performed a ‘Purge Everything’ on Cloudflare and cleared all server/browser caches multiple times.

5. Clean State Testing: I tested the site in Incognito mode with only the theme’s core required plugins active.

The result: The burger menu, search function, and preloader still do not function. The browser console consistently reports the same syntax error.

You can verify the issue live here: https://filmetron.com/

Since the error persists even with all external factors (plugins/minification/caching) removed, it strongly indicates a compatibility issue or a syntax bug within the theme’s core JavaScript files in the latest implementation.

I truly appreciate your time and expertise. I have done my best to rule out any external interference so that you can look directly into the theme files.

Thank you again for your support and help!

It’s not removed or deactivated https://scrshot.promo-theme.com/Xl2L70Ph

I have verified my Network Headers and can confirm the following:

CF-Cache-Status: DYNAMIC (Bypassing Cloudflare edge cache)

CF-Edge-Cache: no-cache

Rocket Loader Page Rule: Disabled

My site is currently serving raw, unminified assets directly from the server. Since the Unexpected token ‘export’ error persists in this clean state, it is clearly a theme-level syntax issue. Please check the JS files in the latest Novo update.

Dear, we can’t debug without an access. We don’t see any JS conflict in our current theme version. If you want our support team to check your site – please renew your support and submit a support ticket.

I understand that my support period has expired, but this is not a request for ‘debugging’ a custom setup or a third-party plugin conflict.

I have clearly demonstrated with technical evidence (Network Headers: CF-Cache-Status: DYNAMIC / no-cache) that the Unexpected token ‘export’ error persists even in a completely clean environment with no caching or minification active.

This error breaks core theme features (Burger Menu, Search, Preloader) and appeared immediately after your latest theme update. It is a syntax error within the theme’s core files, not a support issue.

As a loyal customer, I expect a theme update to be functional. Charging $58.63 to fix a bug introduced by the theme developer is not reasonable. I kindly ask you to verify the JS syntax in the latest Novo version, as this affects the site’s basic usability for anyone using the update.

We previously requested that you email your credentials to support@promo-theme.com so we could investigate this further, but we haven’t received them yet. Currently, we are unable to replicate the issue within our theme, and without specific error logs, it is difficult to identify the cause.

To move forward, please submit a support ticket or provide the specific code errors. If the bug is related to our theme, we will resolve it immediately. Please note that our screenshot indicates the WP Rocket plugin is active; as this is a third-party tool, we cannot be held responsible for conflicts it may cause.

I have analyzed the scripts.js file (Version 2.3.2) from the latest Novo update and I found the syntax error that causes the Unexpected token ‘export’ (or unexpected brace) crash.

At the very end of scripts.js (lines 1056-1057), there is an orphaned closing brace } and a malformed jQuery(document).ready closure:

JavaScript

mobileOwlNavHiding();

}); } // <- This extra brace is a syntax error

This syntax error prevents the entire script from executing, which is why the navigation (burger menu), search, and preloader are broken on my site. This is clearly a bug in the theme’s distributed file, not a plugin conflict or a caching issue.

Please provide a corrected version of scripts.js for the 2.3.2 update.”

Hello! Please update the theme to the latest version. This issue was solved many updates ago.

Hello! Thank you, please check the animation in the banner widget

Hello! Did you login with your ThemeForest account?

I am logged in here. When I click on “Go To Item Support”, I am redirected to the URL “https://support.promo-theme.com/?envato_item_id=<item-id>&client_id=<client-id>&session_id=<session-id>” where I see the screen “This site can’t be reached support.promo-theme.com refused to connect.”

Hello! Please check that your theme license is activated on this domain https://support.promo-theme.com/novo/general-settings/#theme_license_activation