ello,

I have a website (calantha.es) using your theme for a long time. I’m experiencing fatal errors that prevent me from uploading/activating plugins (Fatal error has occurred).

I contacted the original webmaster who built the site, and he recommended repurchasing and reinstalling your theme. I bought it, but I can not even deactivated the them to put the new purchase code..

Could you please help me? I’m happy to provide temporary wp-admin access or error screenshots. What steps should I follow?

Thank you in advance for your support.

What is going on? “The package could not be unpacked. The plugin contains no files. Plugin installation failed.” This has been going on for weeks now. I wrote your support without any answer. I have bought 3 licenses. I think this is critical.

Hello,

I recently purchased Ronneby and installed the theme on a fresh WordPress installation.

When the setup wizard tries to install the required plugin “Ronneby Core”, the process fails with the following message:

“The package could not be unpacked. The plugin contains no files. Plugin installation failed.”

It seems the installer downloads an empty package from: http://dfd.name/check/plugins.php?plugin=ronneby-core

Could you please advise how to install Ronneby Core correctly?

Thank you.

Hello, I managed to update the Theme at the new 3.5.70 version. However now the update for Ronneby Core does not work: “Ronneby Core Downloading update from http://dfd.name/check/plugins.php?plugin=ronneby-core&code=2c20734d-0eb2-40d0-8a6f-e7bf4d53f7b … Unpacking the update … Installing the latest version … The package could not be installed. The package contains no files. The plugin update failed. Plugin not activated. A higher version of Ronneby Core is needed for this theme. Please update the plugin.” And the website is not working anymore cause of this!! Is VERY urgent as it is a client’s website, not very happy about the issue you are causing. Thanks

Hi!

When trying to update the plugin Ronneby Core I get this message: Updating Plugin: Ronneby Core Downloading update from http://dfd.name/check/plugins.php?plugin=ronneby-core&code=2c20734d-0eb2-40d0-8a6f-e7bf4d53f7b … Unpacking the update … Installing the latest version … The package could not be installed. The package contains no files. The plugin update failed. Plugin not activated. A higher version of Ronneby Core is needed for this theme. Please update the plugin.

I tried uploading the latest release of the theme.

Can you help me? /E

Hello, although i am glad your site is back up, there are things that dont work yet, your customer suppor system trough tickets are not validating or registering the purchase code to actually be able to request support. the theme was purchased yesterday by my boss at my request because to me your theme is one of the best multipurpose themes out there and now i have him breathing down my neck because the ronneby core plugin is not instaling, i think he wrote already from his account. Your response sent him to your CS page that is not working. I read the Help forum and found a post about core issues and a link to a screenshot that is also down, it wont show up. please fix this issue or if you could give us a timeline as to when it could be back up the CS page to file a ticket that would be great.

I really love your theme and i would hate if my boss request that i contact theme forrest to ask for a refund, i hope it gets fixed soon.

Best regards.

I’m curious to see the theme preview, but when I press the “Live preview” button, it doesn’t work: “Error establishing a database connection”

I just purchased the theme but it has an issue with the core, i tried installing it but it wont work, i also tried reaching out but the site is down. What do i do?

Hello,

I recently updated the Ronneby theme, and after the update WordPress requires updating the Ronneby Core plugin. However, when I try to update it, the installation fails with the following message:

“The package contains no files.”

So at the moment the plugin cannot be installed and the theme requires a higher version of Ronneby Core.

I tried to open a support ticket on your support page, but I cannot complete the registration. When I enter my purchase code, the system does not allow me to register, so I’m unable to open a ticket through the normal support channel.

Could you please help me resolve both issues (the Ronneby Core plugin update and the purchase code registration problem)?

Thank you.

Hello there unfortunately we still have problem to update the theme core it has now also influence on our link structure:

Hello Marcus,

So far we have identified that there appears to be some type of conflict between the theme update and the Ronneby Theme Core plugin. The theme version is up to date, but the plugin is not. The only way to rule this out is to contact theme support. Whenever you have the opportunity, please provide us with access to your Ronneby account: https://rnbtheme.com/documentation/support-ticket Please use our Secure Submission Link to share your login credentials with us.

In addition to this, it is also likely that as the theme was updated, its URL structure changed, as I noticed that by default the URL contains /my-product for portfolio posts. You can see this behavior in the official demo: https://rnbtheme.com/home-demo/my-product/portfolio-builderheader/.

We look forward to hearing from you.

Could you please let us know how we can update the core

It is urgent!!!!

Best regards,

Marcus Maier

Hello,

I have been using the Ronneby theme since 2016 and have always kept it up to date. After the latest update, the Ronneby Core plugin can no longer be installed.

The theme is successfully activated, but during plugin installation I receive the following error:

Downloading the installation package from http://dfd.name/check/plugins.php?plugin=ronneby-core&code=31481479-30f0-4918-b221-305a171857c7 Unpacking the package Installing the plugin The package could not be installed. The package contains no files. Plugin update failed. Plugin not activated. A higher version of Ronneby Core is needed for this theme.

It seems the download package is empty.

Could you please provide the latest Ronneby Core or DFD Extensions plugin ZIP for manual installation?

Thank you very much for your support.

Hello DFD Support Team,

I am encountering a known issue while trying to update the Ronneby Core plugin on my local development environment. The automatic update fails with the following error messages:

“Descarga fallida. cURL error 60…” (This was fixed, but the main error is) “The package could not be unpacked. The package contains no files.” “Plugin update failed.” “Plugin not activated. A higher version of Ronneby Core is needed for this theme.”

I have checked the update URL in the process, and it points to: http://dfd.name/check/plugins.php?plugin=ronneby-core&code=...

It appears that the remote file being downloaded is empty, which causes the “package contains no files” error. isn’t it?

Please tell me something about. Thanls and BR

Hello. I received your message, “Could you please get in touch with us via ticket here and clarify the WP access details and purchase code?” However, the system does not seem to recognize my purchase code to sign in. What should I do now? Thanks, Gustavo

Hello, I am new to all of this web design stuff, and I deleted my website, including a registered Themeforest (purchased Feb 1). I would like to use it again on a rebuild of that website, but I did not realize I needed to de-register my license. Can you please help me? Thank you, Gustavo

Bonjour,

Je viens d’acheter le thème WordPress Ronneby et d’installer la dernière version sur mon site.

Cependant, je ne trouve pas l’option pour enregistrer correctement le code d’achat, et le plugin Ronneby Core ne se met pas à jour automatiquement.

Pourriez-vous me confirmer :

1- Comment puis-je enregistrer correctement le code d’achat ? 2- Pourriez-vous me fournir un lien de téléchargement direct pour l’extension Ronneby Core ?

J’obtiens actuellement un message d’erreur lorsque j’essaie de la mettre à jour.

Merci d’avance.

I am running Ronneby v3.5.70 on WordPress 6.9.1 with PHP 8.4.

After reinstalling the theme, the required plugin Ronneby Core (1.5.70) will not install.

When I click “Begin installing plugin” I receive:

The package could not be installed. The plugin contains no files. Plugin installation failed. A higher version of Ronneby Core is needed for this theme.

The installer is trying to download from:

http://dfd.name/check/plugins.php?plugin=ronneby-core&code=...

It appears the remote download returns an empty file.

Additional info: • Theme freshly installed from ThemeForest • Purchase code entered (shows “invalid code” in theme activation) • Server is IONOS • PHP 8.4.17 • WordPress 6.9.1 • Memory limit shows -1 in Ronneby system status

Questions: 1. Can you provide the direct ronnbey-core 1.5.70 plugin zip file for manual upload? 2. Is there a known issue with the plugin API endpoint? 3. Does Ronneby 3.5.70 fully support PHP 8.4? 4. Why is the purchase code validation failing when it is valid in Envato?

I need to restore a previously working site that became corrupted.

Thank you.

Can I ask please if this theme is still being supported? I’m trying to download an update and it giives me an error message; Theme update failed. An error occurred while updating DFD Ronneby: The package could not be installed. The package contains no files.

Hi, I have 2 licenses for this theme that are not being used but are linked to other wordpress sites. Am I able to get these released to be used again?

Good afternoon.

I have uploaded the demo theme and all looks good, but I can’t get the fonts to look the same as the demo theme.

I want the fonts to be sanserif but can’t figure out where to change this. Is there a ronneby demo font.zip file that I need to install?

I have changed ’’ronneby/theme options/fonts” and “appearance/customise/fonts” from default to a sanserif font – but it hasn’t changed anything .

I’m trying to update Ronneby theme for my site. Wordpress is telling me that Ronneby Core plugin needs to be updated, but the update fails. This is the error that I receive: Downloading update from http://dfd.name/check/plugins.php?plugin=ronneby-core&code=5edb4ddf-ba01-473d-8939-135aed59804d…

Unpacking the update…

Installing the latest version…

The package could not be installed. The package contains no files.

Plugin update failed.

Plugin not activated. A higher version of Ronneby Core is needed for this theme. Please update the plugin.