5418 comments found.
I purchased this theme awhile back and recently tried to update it, however, the update fails and I get the following error message: Update failed: already_used Has anyone encountered this issue and was able to resolve it? Any feedback would be very much appreciated.
Hello @johvannay
Thank you for reaching out.
The “already_used” message usually indicates that the purchase code registration needs to be refreshed.
Could you please try the following steps? Deactivate the theme license from the theme registration/activation panel. Activate the theme again using the same purchase code.
Once the theme has been successfully reactivated, try updating the theme again. In most cases, this resolves the issue and the update proceeds normally.
If the problem persists after reactivating the license, please let us know and we will be happy to investigate further.
Regards Andon-Design.
Hello, excuse me, but do you know that your support forum DOESNT WORK????? He tell every time to verify the email, but doesnt work!
We need URGENT support, in particular: how we can customize the service and team post type contents? For each service and team member, we can customize only the title but not the TEXT CONTENT!
Please give me a solution and/or fix your support forum.
Thanks
Hello, @maloneweb,
Thanks for your contact,
I have verified your email and send the password reset email to it, please check the email and follow it, then try to Login again, and do not forget to check the SPAM folder.
Regards Andon-Design.
Just wanted to bring this to your attention. Your theme is creating issues after the recent update, especially with the Kirki plugin.
After updating, the homepage of my website stopped displaying the page selected in WordPress settings and automatically started showing the blog page instead.
Website: https://niveshan.com/
For now, I have deactivated the Kirki plugin to avoid further issues.
The theme support was available only for 6 months, but this issue has appeared now after the update. Please check and let me know if there is any fix or patch available for this.
Hello @gautammurarka
Thank you for bringing this to our attention.
To investigate this issue properly, could you please contact us through our support form and provide your website details along with a temporary admin account?
This will allow our team to review the issue directly and determine whether it is related to the recent updates or a site-specific configuration.
Please include the website URL and any additional details that may help us reproduce the problem.
We look forward to assisting you further.
Regards Andon-Design.
I’ve seen external references to UDesign having an SEO Tool, but I can’t seem to find that capability in my WP/Theme Dashboard. Does UDesign have SEO optimization capability? If not, is there a plan to integrate something of the sort?
Hello @f3now
UDesign does not include a built-in SEO plugin/tool in the dashboard. However, the theme is developed with SEO-friendly coding practices and is fully compatible with popular SEO plugins such as Yoast SEO and Rank Math.
For advanced SEO management (meta titles, descriptions, schema, sitemap, etc.), we recommend using one of those dedicated SEO plugins, as they provide much more comprehensive functionality and regular updates aligned with current SEO standards.
At the moment, there is no plan to add a separate built-in SEO system to the theme, mainly to avoid conflicts and duplicate functionality with specialized SEO plugins.
Please let us know if you need any recommendations or setup guidance.
Regards Andon-Design.
Hi. Will you be updating the theme to be compatible with Elementor 4.0.6? Thanks
Hello @camaleondesign2019,
Thank you for your question.
At the moment, the latest available version of the uDesign theme has been tested and confirmed compatible with Elementor up to version 3.35.x . Elementor 4.x is a major release, and as such, it typically requires additional testing and adjustments from theme developers before official compatibility can be confirmed.
As of now, Elementor 4.0.6 compatibility has not yet been officially announced for uDesign. We are actively working on keeping the theme up to date, and support for newer Elementor versions will be included in upcoming updates once full compatibility is ensured.
In the meantime, we recommend keeping Elementor at the latest supported 3.x version to avoid any potential layout or functionality issues. We appreciate your patience, and please feel free to reach out if you need further assistance.
Regards Andon-Design.
Can you create educational theme for Schools (high school or college, university). As there are lot of kindergarten theme, but very less on school or colleges
Hello @BayanInv
Thank you for your suggestion!
We appreciate your feedback and will forward it to the theme author for consideration.
Please feel free to reach out if you have any other ideas or questions.
Regards Andon-Design.
Hello, is it possible to link services to portfolio/project.. eg. i have service called chemical.. can I link several portfolio/project items to service chemical..so when I go to chemical service I can see and link to related portfolio/project items
Hello @spa2000
Thank you for your question.
By default, the theme does not include a built-in option to directly link Services with Portfolio/Project items in the way you described (i.e., automatically displaying related projects under a specific service).
However, you can achieve a similar result using one of the following approaches:
Using Categories/Taxonomies Manual Linking
On your Service page, you can manually add links or a section showcasing related portfolio/projects (for example, using a grid, carousel, or links to specific project pages).Custom Development (Outside Support Scope)
If you need an automated relationship between Services and Portfolio items (e.g., dynamic listing based on selection), this would require custom development or a third-party plugin. Please note that such customization is outside the standard support scope.Regards Andon-Design.
Hello, can you please reset my license code? I really appreciate any help you can provide.
Hello @coolsky85,
I have reset the theme purchase code for you. Now you can use the same purchase code for the new site to activate the theme again.
Regards Andon-Design.
Thank you so much!! As always, perfect support
Hello @coolsky85
You’re very welcome! We’re glad to hear everything is working as expected now. If you need any further assistance in the future, feel free to reach out anytime — we’re always here to help.
Regards Andon-Design.
The latest Kirki Customizer Framework (version 5.2.3) Update from a few days ago has created a conflict with the theme customizer have you heard of any problems with it? I installed an earlier version of Kirki and the issue resolved.
Hello @roospot,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our engineers will check and assist you accordingly.
Regards don-themes.
Support System
Documentation
Support Articles
Hello! I wanted to follow up here because I haven’t received a response to my previous messages sent through the support system, direct email and the listed support contact. As a result, I’ve posted my question here on the theme page in hopes of connecting with your team. I completely understand that things can get busy, and I want to say that I’ve always appreciated the excellent support you’ve provided in the past.
It looks like this may be a wider Kirki issue, since I’ve noticed other users from various forums reporting the same message: “Install Kirki Customizer – You need to install Kirki plugin to use full theme options.” Because I use this theme for over 100 sites, a resolution through Kirki would be ideal.
Thank you for your attention to this when you have a chance!
Hello @rodeospot,
Thank you very much for reaching out and for your kind words—we truly appreciate your continued trust in our theme across so many sites. We sincerely apologize for the delay in our response.
We have checked this issue on our test environment and were able to reproduce the same behavior. It appears that the Kirki plugin is already installed, however, the notice is still being displayed in the Customizer.
Our development team has been informed and is currently investigating the issue. We will share an update as soon as we have more information or a fix available. Thank you again for your patience and understanding.
Regards Andon-Design.
Hello, you are most welcome! The update they did again for Kirki, caused wide spread site issues, menus disappearing on all the sites, some of the sites went down completely, others missing the content, with only the header, title showing. I have rolled back or disabled Kirki, my other sites not using this theme are fine, but my 80+ sites with your amazing theme, went down. Any news on where things stand? I can’t have this with soo many client sites relying on the theme. It is a truly awesome theme, soo many wonderful features. The update challenges, are quite stressful, especially when having to travel the morning the updates hit.
As a whole, this is still and will always be my favorite theme, the best features, the best support! Just the little issues here and there. As soon as I disable Kirki the sites come back. Thank you as always!
Hello @rodeospot
Thank you for your message and for sharing your experience with us — we truly appreciate your kind words and continued support.
We’re glad to hear that everything is working fine now after your adjustments. At the moment, there are no widespread issues related to Kirki affecting the theme. If you experience any further problems or need assistance, please feel free to contact us through our support form. Our team will be happy to help you as quickly as possible.
Thank you again for your patience and for choosing our theme for your projects.
Regards Andon-Design.
Hello, I would like to open a request through the support site, but I keep receiving an error saying that my account has not been activated. Could you please get back to me as soon as possible? This issue is related to the theme.
Hello, @literal_yazilim ,
I have verified your account email and also sent the password reset email to your primary email: info+7@literalyazilim.com please check it and follow it, reset the password and try to Login again, let me know the result.
Regards Andon-Design.
Install Kirki Customizer You need to install Kirki plugin to use full theme options.
Hello Mufasa-Snowflake,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our engineers will check and assist you accordingly.
Regards Andon-Design.
Hi, I tried to download the updated theme file but keep getting this error message:
Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.
Hello @karnawie,
Thank you for reaching out to us. I’m sorry to hear you’re running into an error while trying to update your theme, but don’t worry—this is a very common occurrence and is easily fixed.
This error usually occurs because the file downloaded from ThemeForest is the “All files & documentation” package. This “Full” package contains the theme itself along with licensing, documentation, and other folders. WordPress, however, is looking specifically for the theme folder inside that zip file.
To resolve this, please follow these simple steps:
Unzip the file you downloaded from ThemeForest onto your computer. Open the unzipped folder and look for the file named udesign.zip. This is the actual theme file. Go back to your WordPress Dashboard and navigate to Appearance > Themes > Add New > Upload Theme. Upload only that specific udesign.zip file.
Pro Tip: If you prefer not to unzip anything, you can go to your ThemeForest Downloads page, click the Download button next to UDesign, and select “Installable WordPress file only.” This will give you the correct file to upload directly without any extra steps.
Please let me know if you have any other questions or if you need further assistance!
Regards Andon-Design.
Hmm, hello, I’m in the process of making a small change to your project and am currently uploading a few templates. Here’s what’s happening.
https://prnt.sc/KDrymMlfatbD He’s loading these images 100 times over. Can you please change that?Hello @Mufasa-Snowflake
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our engineers will check and assist you accordingly.
Regards Andon-Design.
A message to you is just going out
Hello @Mufasa-Snowflake
Thank you for your comment.
We have already replied to your ticket through our support form. Please check our response there and reply back accordingly so we can continue assisting you.
Regards Andon-Design.
I wrote back to you again. Please take a closer look, as I’m using your project for the first time. I’ve had it for a while, yes, but I’ve never really used it much. Now I’d like to give it a proper update, and it would be great if you could fix a small error, as I would gladly open the site again soon. <3
Hello @Mufasa-Snowflake
We have replied to your ticket. Please check back on your site for our response. Let us know if you need any further assistance.
Regards Andon-Design.
Since you can’t help me with that one task, I have another request or question: Is it possible to improve the Saber menu and the Mega menu so that they’re not square, so that the edges are rounded? That would look better.
Hello @Mufasa-Snowflake
I shared your login details with my developer so he could check the issue, but the credentials are not working. I also noticed that the theme on your website appears to have been changed.
Do you still need help with this? If so, please provide the working login credentials on your ticket and collaborate with us there.
Regards Andon-Design.
Hello, sorry but your support system doesnt work.
I’m tryng to open a ticket, but the system tell me a lot of times that i have to verify my email address, but i have do this action 10 times and is always the same!!!
I have a big problem (and please fix your support board, it brings me on “Porto” Theme):
How i can insert customized texts in each service? Now i can only edit the template, but the text will be the same for ALL SERVICE!
See this screenshot: https://prnt.sc/eE7D4bsA4qnd
I need to create a template for each service, otherwise I can’t edit this section because it’s part of the general template.
Please let me know, thanks!
Hello @maloneweb,
The Single Services page layout is created using a custom template.
To edit it, go to Dashboard → UDESIGN → All Templates, then locate and edit the Single Service template/block. Inside this template, you need to add the UDESIGN Single Service widgets. These widgets will display the dynamic content that you add while editing each individual service.
For a better understanding of how to set up the custom single service layout, please refer to this documentation: https://d-themes.com/wordpress/udesign/documentation/2021/10/29/single-builder/As mentioned earlier, you need to edit the Single Service block and add the UDESIGN Single Service widgets so the content added to each service appears dynamically on the single service page.
You can see the widgets I am referring to here: https://postimg.cc/bG76CvnbRegards Andon-Design.
Hello,
Will you be adding the latest version of the Essential Grid plugin?
Hello @esertan
The “Essential Grid” plugin was previously fully integrated with the “UDesign” theme. However, it has been removed from the theme’s Recommended Plugins list due to compatibility issues.
You can review the update history and details in the changelog here: https://themeforest.net/item/udesign-responsive-wordpress-theme/253220#item-description__updates-historyRegards Andon-Design.
Thank you
Hello @esertan
You’re welcome!
If there’s anything else you need, feel free to ask anytime.
Regards Andon-Design.
Portfolio Portfolio Link Text etc… not saving on classic editor
I’m trying to save the protfolio metaboxes on classic editor not Gutenberg and it’s not saved
The problem on saving the post the $post_type is empty and after checking the code
u-design-core\framework\plugins\meta-box\class-alpha-admin-meta-boxes.php lines 80-88
I can’t find any way to check the $post_type on post
and to solve it you need to change the code from
if ( 'post-new.php' == $GLOBALS['pagenow'] ) {
$post_type = empty( $_GET['post_type'] ) ? 'post' : $_GET['post_type'];
} elseif ( 'post.php' == $GLOBALS['pagenow'] ) {
if ( isset( $_GET['action'] ) && ! empty( $_GET['post'] ) ) {
$post_type = get_post_type( (int) $_GET['post'] );
}
} else {
return $meta_boxes;
}
to
if ( 'post-new.php' == $GLOBALS['pagenow'] ) {
$post_type = empty( $_GET['post_type'] ) ? 'post' : $_GET['post_type'];
} elseif ( 'post.php' == $GLOBALS['pagenow'] ) {
if ( isset( $_GET['action'] ) && ! empty( $_GET['post'] ) ) {
$post_type = get_post_type( (int) $_GET['post'] );
} elseif ( isset( $_POST['post_type'] ) ) {
$post_type = sanitize_key( $_POST['post_type'] );
} elseif ( isset( $_POST['post_ID'] ) ) {
$post_type = get_post_type( (int) $_POST['post_ID'] );
}
} else {
return $meta_boxes;
}
Hello @maloneweb
Thank you for sharing the suggestion and the code modification.
Could you please confirm if the issue with saving the Portfolio metabox fields in the Classic Editor has been resolved after applying this change on your end?
Regards Andon-Design.
Few pre sale queries. We are excited:
1. Sidebar Pages (left to right): For example I like this sidebar page design at https://d-themes.com/wordpress/udesign/clean-home/services/product-cleaning which I might want to use for my “Single Service Pages”. But if you see the sidebar is “Left Hand Sided” can I make this exact page “Right Hand Sided” without any coding.
2. Custom Post Types Builder: I see that we can do “Template Building” so can we create new Custom Post Type Modules?
3. Elementor Widgets Templates: Suppose we use one of your elementor widgets from https://d-themes.com/wordpress/udesign/elements/, do we then have to build it from scratch? or we also get some layout pre defined so that we just need to update the text content and ready to go. Note: Not talking about Udesign Studio but the Elementor Widget Elements. Do we have to build it from scratch or we get some layouts out of the box?
4. Essential Grid Paid Plugin: A- I know we are also getting the “Essential Grid” plugin. But the settings are too deep if we have to start from scratch. Is it a free version or a premium version? B- Also I can see some top class templates already created in the essential grid website at https://www.essential-grid.com/grids. So can we use one of these templates? In other words, do we have access to their Templates? Or we have to build it from scratch?
5. Header & Footer Builder: Can we use “Elementor Widgets” to build the header and footer of Udesign?
6. Is Elementor Pro needed? Lastly do we need the Elementor Pro license to run the Udesign theme extensively?
Hello @ethicaLeadTeam
1)Thank you for reaching out. Yes, in U-Design, you can change the sidebar position without any coding. When editing your page, simply go to the Layout Options and select Right Sidebar instead of Left. Please refer to the attached image for guidance: https://ibb.co/ymBWcNnJ
2) Yes, with the Template Builder in U-Design, you can create new Custom Post Type modules and design their templates according to your needs.
3) Thank you for reaching out. It depends on the widget. In some cases, you may need to build the layout from scratch. However, when you search for a specific widget name in the Elementor editing panel, you will often see ready-made templates below that are built using that widget: https://ibb.co/XrcVBHZ5 You can import those and simply update the content. In other cases, such as the Accordion widget, it comes with default content by default — you would just need to replace the text with your own.
4) Yes, the premium version of the Essential Grid plugin is included with the UDesign theme. Its updates are provided through theme updates. However, the templates shown on the Essential Grid website are not included in the bundled plugin package. If you would like to use those specific templates, they would need to be obtained separately.
5) Yes, you can use Elementor widgets to build the Header and Footer in UDesign using the Header & Footer Builder.
6) Elementor Pro is not required to use the UDesign theme extensively. The theme works perfectly with the free version of Elementor. However, if you would like to use additional advanced features offered by Elementor Pro, you may choose to use it — the choice is entirely yours.
Regards Andon-Design.
Thank you so very much for the detailing. Lastly Two Queries. 1. Related to “Creative Grid Element”. So does that means we can create a complete new section from scratch with the “Creative Grid Element” and put our content within that. And I guess Elementor free version does not have this type of grid layouts. Please let us know on this. 2. Speed optimize wizard So Udesign has dedicated speed optimization module? So can I count it as a cache plugin? If not then will that conflict with a dedicated cache plugin like “Lightspeed Cache”? In other words, can we activate or work with both simultaneously?
Hello @ethicaLeadTeam
1) Creative Grid Element
Yes, with the Creative Grid Element in U-Design, you can create a completely new section from scratch and place your own custom content within each grid item. It gives you full flexibility to build advanced grid-based layouts exactly how you want.
And you are correct — the free version of Elementor does not include this type of creative grid layout by default. This enhanced grid functionality comes from U-Design’s extended widget system, so you get more advanced layout options without needing Elementor Pro.
2) Speed Optimize Wizard
Yes — U-Design includes a dedicated Speed Optimization module (Optimize Wizard) that helps improve performance. You can learn more about how it works here: https://d-themes.com/wordpress/udesign/documentation/category/optimize-wizard/However, this module is not a full caching plugin by itself. In fact, many users combine the theme’s built-in optimization features with a caching plugin for maximum performance.
For reference, here is the list of officially compatible plugins: https://d-themes.com/wordpress/udesign/documentation/category/compatible-plugins/So you can activate and configure whichever tools work best for your site.
Regards Andon-Design.
Thank you so very much. Purchasing.
Hello @ethicaLeadTeam
Thank you very much for your purchase. We’re glad we could clarify everything for you.
If you have any questions during installation or customization, please don’t hesitate to contact us. We’ll be happy to assist you.
Regards Andon-Design.
Hello, is it possible to import more than one prebuilt demo on the same website, or if only one demo can be used per installation?
I’d like to provide multiple layout options to my client, so I want to make sure I’m following the correct approach.
Hello villovahost,
Thanks for reaching out
No, it’s not possible to import multiple prebuilt demos into the same installation at the same time — only one demo can be imported per installation.
If you want to show multiple layout options to your client, you can set up separate test installations (for example, on subdomains or local environments) and import a different demo on each one. You can check the available online demos here for reference: https://d-themes.com/wordpress/wolmart/landing/#section-demos
Regards Andon-Design.
hi i purchased your theme the site used got expires now i want to use in my new site can you please reset the code
Hello,
I did not find your purchased code in the database. Can you please share the purchase code through our support forum so I will check and reset it for you.
Regards Andon-Design.
Hello, I have a question before purchasing. Is there a header burger menu? Can we place it on the right or left? Can we create a custom header design?
Hello zuzu02,
Thank you very much for considering our theme — we truly appreciate it!
Yes, the theme includes a burger (hamburger) menu option for mobile devices. You can position it on either the left or right side of the header in mobile view, depending on your preference.
Additionally, the header is built using the Elementor plugin, which gives you full flexibility to customize and design it exactly the way you need. With Elementor, you can create a completely custom header layout — adjust positioning, styling, spacing, add elements, and tailor everything to match your brand.
Regards Andon-Design.
Thank you. Is it possible to use the burger menu not only on mobile but also on desktop view?
Hello @zuzu02,
Yes, you can use this as well.
Refer to the image: https://ibb.co/sdYs7W8S
Regards Andon-Design.
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