8635 comments found.
Hi, I need some help deactivating a staging domain so I can reactivate in production (I deactivated the code myself as instructed before migration, but it now won’t reactivate on prod), however, my support period has expired. Do I need to spend $50 to do this, or is there another way? Thank you kindly.
Hi richarduk! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
hola, tengo un sitio web con el código de la licencia, pero no tengo el acceso a themforest para poder descargar las actualizaciones, que debo hacer? gracias
Hi mbruna! It’s possible to update the theme via dashboard: https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update
El proceso de actualización está comenzando. Este proceso puede tardar un poco en algunos servidores. Ten paciencia, por favor.
Activando el modo de mantenimiento…
Actualizando el tema Uncode (1/1) Descargando la actualización desde https://api.undsgn.com/downloads/uncode/theme/uncode.zip… Ha ocurrido un error al actualizar Uncode: Descarga fallida Forbidden
Hi mbruna! Unfortunately, we cannot identify the root cause of the issue without direct access to your server and WordPress installation. We kindly ask that you retrieve your Envato login credentials and open a formal support ticket.
Hello, I am finishing a website with your theme and I have just seen a problem with the lightbox. I have some buttons that open a lightbox with an image, but that lightbox can only be closed by clicking the X. It is very important that the lightbox closes by clicking everywhere outside the image. Kind regards, Sara.
Hi Saris! Probably you are using the old Lightbox plugin, since in our demo the Lightbox can be closed by clicking in any point, ex: https://undsgn.com/uncode/features/lightbox-options/
Please find more info here: https://support.undsgn.com/hc/en-us/articles/4482695948177-New-Lightbox
Hello,
I have checked it and I have the new Lightbox activated but I can’t close the lightbox by clicking outside the image.
I don’t know what the problem is.
Hi Saris! Unfortunately, we cannot determine exactly what is happening on your specific installation. It is possible that you are not running the latest version of the theme or that there is a conflict with an external plugin. We have tested this on a fresh installation with Demo Content, and it is functioning exactly as you intended: https://undsgn.d.pr/v/k1LKPU
Disclaimer: Other users and potential users, do not let this comment thread deter you from using Uncode. It is an awesome theme, but maybe this specific use case is getting bogged down by something. It is an underrated theme with so many possibilities and excellent support!
I really want to keep using it, but I don’t know what to do anymore. I have been working on this for 2 months but still having the issue of… Core Web Vitals Assessment: Failed
Google has basically removed the site from search results, except for images which still rank well. I got the site to 100% Accessibility, Best Practices, and SEO, but no matter what I do, Performance is between 55-75, with the Largest Contentful Print in the red zone at over 5 seconds. Desktop performs better than mobile but both fail.
There are a lot of Insights and Diagnostics in Performance, but the top two in red are:- Render blocking requests Est savings of 2,560 ms
- Improve image delivery Est savings of 4,079 KiB
- Avoid enormous network payloads Total size was 5,439 KiB
- Validation Failed Completed: 4/3/26
- 100% of your pages load slowly (LCP)
- LCP issue: longer than 4s (mobile)
Images are plentiful, but all manually optimized in PhotoShop, large pixel dimensions but nothing over 500kb size-wise.
Litespeed Cache plugin installed, hosting CDN is on, WebP image compression is on in the CDN.
In Uncode options, Dynamic Srcset is on (image quality 80, with image size range 258,516,720,1032,1440,2064,2880). Adaptive Images is off because every image was blurry and taking too long to load. All unnecessary scripts are disabled, and no settings conflict with Litespeed Cache settings.
Based on the information above (and without asking for site creds, etc.), is there anything standing out as what could cause “Core Web Vitals Assessment: Failed” and the site to be removed from Google listings? Does the theme have any issues with Litespeed or any other settings you can think of? Web Vitals takes a month to collect data and I’ve been working on this for 2 months with no improvements no matter what I do. It is a long-time site with no previous ranking or PageSpeed issues until switching to Uncode. I don’t want to stop using the theme because I put to much time into getting it exactly the way I want it, and fine-tuning the other CWV metrics.
Hi codings! Without being able to see the site URL and the specific details of your optimization settings, there is not much we can say other than to suggest our dedicated documentation. It seems quite unusual, as we have not had other customers report this specific issue: https://support.undsgn.com/hc/en-us/articles/115004168269-Optimise-for-speed
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
How do i get the layout fixed(https://prnt.sc/jCrxfZZePod5) and auto-adjusted regardless of the desktop device viewed from? someone viewed from a 27-inch monitor, and the columns changed to this https://prnt.sc/22Mfu6MA6xRn
Hi kingsleymensah! If you do not share the exact link, we certainly cannot diagnose the issue from a screenshot alone. It is likely that you are using Fluid Rows instead of Limited Width rows. We would also like to kindly remind you that official support is provided through our Help Center.
Yes, you have a Full Width Row: https://support.undsgn.com/hc/en-us/articles/214003585-Row-Settings
do i turn both off? https://prnt.sc/ioUAhNu_Bymm
Hi kingsleymensah! We suggest performing a quick test to see the results yourself. You can find detailed information on this in our documentation and video tutorials. Please ensure the Content Width is set to Limit and the Left-Right Padding is set to 1x.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
that didnt work. i just want the layout & content of the column to scale regardless of monitor size while maintaining the arrangement of the content. This is the layout demo i am using: https://undsgn.com/uncode/homepages/classic-innovators/ I noticed the arrangement of the content in the first row also changes when viewed on a larger monitor. I just want it to scale while maintaining the layout.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
Hello the font weight for heading 300 and below doesn’t work.
Hi kingsleymensah! It seems very strange that this isn’t working, as we use it across many of our demos and it functions no differently than any other font weight. However, without a direct link to your site or login access to see your specific configuration, it is difficult to determine what might be missing. It is virtually impossible to diagnose the issue without being able to preview the live page.
im using a custom font, could it be from that?
Hi kingsleymensah,
if you are using a custom font, please make sure that you have actually uploaded the different font weights you want to use, including 300 or lighter ones. If those weights are not included in the font files, the browser cannot display them and will usually fall back to the closest available weight. So, for example, if your custom font only includes 400 and 700, setting 300 in the Heading module will not produce any visible difference. Please check which weights were uploaded for that custom font and let us know.
Best 
Hello, i followed the instruction here to set up lottie https://support.undsgn.com/hc/en-us/articles/11546202112157-Lottie-Animations Its not working. Here is the lottie link i copied from lottie https://prnt.sc/q24kulyrXbzc Here is where i pasted the link on my website https://prnt.sc/a56UsSgcMw4v
Hi kingsleymensah! We cannot determine any more details from here, but what you have entered seems to differ from the examples provided in our documentation. In fact, if you look at the URL, it shows as an ‘asset’ type: https://support.undsgn.com/hc/en-us/articles/11546202112157-Lottie-Animations#&gid=1&pid=1
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
Hi team, hope you are doing well. I have a problem with my post grid, which is disappearing when I scroll down (only when i set my row full-width). Can you help?
Hi timothemw! We cannot fully understand the issue based on description alone, especially since we haven’t received any similar reports from other users. At the very least, we will need a link to the page in question and a detailed description of the problem. If it is something we can diagnose from the outside without administrative access, we will be more than happy to do so.
In this page when you scroll, the grid is disappearing
Hi timothemw! It seems that in the Page Options you have this setting (note that it can also be defined from the Theme Options): https://undsgn.d.pr/i/HobD2q
Thanks for your answer
Other question, can we set the sticky menu only on one dedicated page (VS the sticky menu option in the theme option) ?
Hi timothemw! We are sorry, but this is not a built-in option as it is not a common request. We have documentation that explains how to change Menu Layouts on a per-page basis; changing the Sticky Menu behavior follows a very similar logic. If you have a developer available, they should be able to assist you in adjusting the scripts by following this guide: https://support.undsgn.com/hc/en-us/articles/360001066858-Different-Menu-options-for-different-pages
Sorry I was talking about the whole header (logo + menu) not only the menu
Hi timothemw! Yes, exactly, only the whole Navbar can be sticky, this is established.
Yes but can it be sticky on one page and not sticky on another page?
Hi timothemw! As we explained previously, this is not a built-in feature because it is quite uncommon to have different menu behaviors across a single website. The documentation we shared above describes how to achieve a similar result with Menu Styles, but that same logic can be adapted to other Theme Options, including the Sticky setting.
Im using tabs, how do i stretch background color of inner row within tabs to fit full width of page https://prnt.sc/Mq6ogJ4QoUrK
Hi kingsleymensah! We are sorry, but it is not possible for us to understand how this page was built or what the intended result should be based solely on a screenshot. We suggest referring to the examples in our official demo for guidance. Alternatively, please open a support ticket as we have suggested several times; this will allow you to receive direct assistance from our dedicated support team, who can look into your specific setup.
How do i reduce the gap there https://prnt.sc/IB7jvBGMNg_6
found it!
Thank you for the confirmation!
Hi, for example in the Demo: https://undsgn.com/uncode/homepages/classic-medical/ there´s a fixed bar on the right side of the page with icons linked to different adresses. Is this an extra tool or is this possible with the features of Uncode? Thx for your answer!
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
here is a link to that website https://www.omc.com/capabilities/capability-branding/ switch between tabs to see experience
Hi kingsleymensah! To be honest, we are not entirely sure what you are asking. You are referencing a random website, but we strongly suggest referring to our Uncode Demos instead. It is difficult to compare your goal to a website found online that wasn’t built with our theme, as every product and framework functions differently. That being said, we recommend trying the Tabs module, as it offers a layout option very similar to what you are looking for: https://undsgn.com/uncode/features/horizontal-tabs/
I understand that is not your theme. I’m using your theme to build a website for my client, and my client sent that link because he wanted something similar. I just wanted to confirm if it’s possible to achieve something like that with menu block module of your theme
Hi kingsleymensah! Yes, you can also use the Menu Block element. By applying some custom CSS, you should be able to achieve the specific layout and styling you are looking for.
can you please help me with css to use?
Im doing it with tabs but is there a way to make the tabs sticky on scroll?
for just mobile view i mean
Hi kingsleymensah! We are sorry, but there is no way to make this sticky.
I am trying to reactivate the license code but it’s saying the purchase code is already active. This should be deregistered and we not using it elsewhere. Can you check for me and deregister? I can send you the purchase code.
Hi riaz401! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi kingsleymensah! Try to paste this in the Theme Options > CSS:
#main-logo {
display: none;
}Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
how do I disable the logo just for the home page only? other pages can have the logo
Hi kingsleymensah! Add the ID of your homepage, ex:
page-id-123456 #main-logo {
display: none;
}... or paste it in the Page > CSS: https://support.undsgn.com/hc/en-us/articles/213456149-Custom-Page-CSS
Hello, i cant find your demo creative innovators(https://undsgn.com/uncode/homepages/classic-innovators/) to import.
found it !
Hi kingsleymensah and thank you for the confirmation!
Hi, could you help me understand how to change the menu color while scrolling the page? Right now the menu has a transparent background with black text, but I’d like it to automatically change depending on the background of the section underneath (for example, switching to light text on dark sections and dark text on light sections).
I’m trying to achieve a result similar to this demo: https://undsgn.com/uncode/homepages/shop-creative/
Thank you for you help
Hi gt_wb! Without being able to see your page directly, we cannot fully understand your specific setup or suggest the exact steps needed. However, it sounds like you definitely need a Transparent and Sticky Menu. We recommend following our dedicated documentation on this topic to get started: https://support.undsgn.com/hc/en-us/articles/4550450886801-Menu-Transparent-on-Scroll
Hi Guys ! I have another question: I’ve searched everywhere, to no avail. I have a very simple page (content) with just a content block (contact_bloc) that I’ve placed in the page header (header type : Contact Block). Everything works perfectly. But the page’s skin is in “dark” mode. Since the page is white, I just want to switch it to “light” mode to better see my menu. But I can’t find this option anywhere. It seems to be possible only with a classic “default” header. Perhaps you have a small CSS shortcode I could inject into the page to fix this? Thanks !
I’ve found it…. BUT…, On another test page, I found that in Page Option / Content I can access to skin customization (Inherit / Light / Dark). It wasn’t active because on my contact page, I’ve set Content Type on “none. So I can access to skin settings… BUT, despite this, it do not work with my original contact bloc because it has 2 columns !!! With 1 ROW / 1 column…. no problem… With 2 columns, impossible to switch the skin ! Did you know that ?
Possible to fix this with inserting a row (divided in columns) inside a main row. Maybe it is the normal behavior… So no need to answer this… sorry for disturbing.
Hi Lebenzet! Do you refer to this? Last part of this page: https://support.undsgn.com/hc/en-us/articles/213459749-Menu-Skins-Coloration#&gid=1&pid=6
Yes ! That’s exactly it ! I missed this point in the documentation. Thanks
Thank you for the confirmation!
Hi, good morning! I was wondering if you could help me update my Enfold theme on my website (currently version 7.1.4) to a newer version.
My support has expired, so I’m not sure what options I have or how to proceed with the update. Any guidance would be really appreciated.
Thanks a lot in advance!
Hi Velair! We are the authors of Uncode (not Enfold)... you should ask for their support.
Hi guys, what additional plugin or setup do I need to create the Real Estate website like in your demo? Does it requires a custom post type? will it work with the “portfolio” native post type? Will I need to create custom fields? Please let me know what entails having a site like in your demo.
Hi jan444! In our demo, we are simply using standard pages assigned to a Dynamic Template. However, creating a Custom Post Type is a great approach as well: https://support.undsgn.com/hc/en-us/articles/213457309-Custom-Post-Type
For example, the layout you see is built using Custom Fields: https://support.undsgn.com/hc/en-us/articles/27733790042397-Custom-Fields-in-Uncode
Please keep in mind that you can actually import this entire setup.
Hello, a couple of days ago I have updated the theme to the latest version (theme files and uncode core plugin). Since then, the frontend loading time has skyrocketed, the whole website frontend is slow in every single section and page / product. We’re talking of a website that does less than 100 visits/day and that was working perfectly fine until the theme has been upgraded. I’m on WordPress 6.9.4 woocommerce 10.6.1 and theme 2.11.5. All plugins are updated to the latest version. Please let me know, thanks
Oh and PHP 8.4
Hi domenicolatosa! We are sorry to hear you’re experiencing performance issues. However, this isn’t something we can effectively debug through a public comment without full access to your server and website environment. Issues like this require a deep dive into your specific configuration, which can only be handled through our Private Support Help Center. Please open a formal ticket there so our team can investigate. We should also mention that if this were a widespread issue with the latest update, we would be seeing thousands of similar reports here on this board, but that is not the case.
