72 comments found.
Hi I recently purchased the theme but having issues with installation and activation. Please check my ticket asap: #4567103 Thank you in advance.
Hello,
I can see that your support ticket has been answered. You can continue the conversation through the ticket to get further assistance regarding the issues.
Best Regards.
Hello, I cannot see the option to update the theme from Wordpress admin? Also the logo does not show on mobile please?
Hello,
If you open a support ticket at pethemes.ticksy.com, our team will assist you as quickly as possible.
Warm Regards.
my demo import failed, please check ticket I submitted this morning: ticket/4566296
Hello,
I can see that the ticket you submitted has been responded to by our team. You can continue the conversation through the ticket.
Warm Regards.
Hi, in the portfolio widget is it possible to set 2 columns for the masonry view? Thanks
Hello,
Thank you for choosing the Zeyna theme.
If you open a support ticket at pethemes.ticksy.com, our team will be happy to assist you with how to set up the 2-column masonry layout.
Best Regards.
Hi, i’ve submitted a ticket via your support platform.
I deactivated a licence from a domain and when I try to use it elsewhere it tells me that it’s still being used on the original domain.
Please see support ticket urgently as this is urgent.
Thanks Dee
Hello,
The ticket has been answered. You can check it via Ticksy.
Warm Regards.
Hi there, yesterday theme was 39$ and today 69 ? Or I dreamt ?
Hello,
It was a discount that was applied to the theme for a short period of time and the price was changed after the discount ended. Thank you for your understanding.
Best Regards
Super slow theme (as other users mentioned multiple times) Don’t buy it
Hello,
We’re sorry to hear that your experience did not meet your expectations. Significant speed optimizations have been made to the theme. The code and content running on the demo website were identical to those on your site. However, CDN usage is critically important for website performance. Upon reviewing your support history, we noticed that you were not using a CDN and had declined to do so. We will continue to improve and update the theme regarding speed and other areas. Thank you for your understanding throughout this process.
Best Regards.
Thanks for understanding. For years, I used your themes for various projects, but unfortunately, my experience with this theme was not the best. By the way, do you have any plans for an HTML / CSS / JS version of Zeyna? I really love the design and all the demos. The themes with such great design are hard to find. I would definitely buy that one, and I assume the engine-less version will not require a CDN for good performance. Thanks in advance for the info!
Hello again,
Thank you very much for your kind feedback about the designs. Unfortunately, an HTML version of the Zeyna theme is not currently in our plans.
Best Regards
Got it, thanks for the answer!
You’re Welcome 
Have a good day.
All the Best.
i had an issue with the license and i sent a ticket from 2 days and no one responded !
Hello,
Could you please provide your ticket number so we can check it?
Best Regards.
3680 Activating my theme
issue for this ticket still not solved ? Activating my theme #3680
issue is solved thank you so much
Hello again,
We apologize for the weekend delay. Congratulations on your solution, however, are you sure you opened the ticket through pethemes.ticksy.com? Ticket numbers are normally 7 digits, but the number you provided is 4 digits. If you did not use the Ticksy address, opening your support requests through this site for any future issues you experience will allow us to assist you in the best way possible.
All the Best
Hi, Great them ! I want to buy your theme, but first I have a question: is it possible to hide the search engine from the homepage? Thank you.
Hello, thanks for your interest in Zeyna.
Sure, you can select your page’s search engine visibility with any SEO plugin you wish to use. Also; you can do that directly on your hosting panel.
Kindest.
I was talking about the search properties elements on the HomePage
Hello again, and sorry for the misunderstanding.
I assume you’re referring to the construction company demo homepage. If so, yes — you can easily remove the homepage property finder widget with just one click in the page builder.
Kind regards,
keep going you’ll be top 19 selling in no time very unique modern design
Hello,
Thank you so much for your kind words! We work every day to make the theme even better, and reviews like yours remind us why we do it. Your feedback is truly motivating — we really appreciate it!
All the Best
top 10 I meant! and even higher easy
Hello again,
Thank you again for your kind words. I hope your experience with the theme is going great.
Best Regards
Hi, I’m interested in buying this theme, it’s a great one. I have pre-purchase questions: (1.) Is the the theme well optimzed for fast loading speed? I checked this layout and it took some time to load, my internet connection is fine https://zeyna.pethemes.com/agency/ (2.) Will you release an update that is compatible with WordPress 6.9 or the current version will work just fine if I used the latest WordPress version? Thanks.
Hello,
Thank you so much for your interest in the Zeyna theme.
1- Speed optimizations have been implemented in the theme and will continue to be improved with future updates. You can get the best performance by keeping the theme up to date.
2- The theme is fully compatible with WordPress 6.9. You can be confident that it will work without any issues.
All the Best.
Okay, thank you for your response.
You’re welcome. I wish you a good day.
Warm Regards.
Hello, first of all thank you for the great theme. Just left you a support ticket on your ticksy platform: Private Ticket #4553598 – please reply as quickly as possible, as it’s fairly urgent. Thanks again and have a wonderful day.
Hello,
Thank you very much for purchasing the Zeyna theme and for your kind words.
Our team is working to provide the best possible support to respond to your support requests as quickly as possible. I see that your support ticket has been answered. You can continue the support process via Ticksy.
Best Regards
stick header to stay when i scroll down instead of hidden until user scroll up.
how do i set that
Hello,
If you create a support ticket via pethemes.ticksy.com, our team will assist you as quickly as possible.
Warm Regards
Hi, ... one presale question 
Its possible to set additional areas in the flyout cart view > like an “You may also like” area or “Order note”
Thx for your quickly reaction
Hi there! thanks for your interest in Zeyna.
This feature is not available in the theme by default. However, if you submit a support request after your purchase, our support team will be happy to assist you with adding it: https://pethemes.ticksy.com
Warmest regards.
Ok. Thx for your quickly reaction !
Positve > thats means its possible principly
Kindly
Exactly
We look forward to see you among us.
All the best.
Hello does your theme support RLT?
Hello, thanks for your interest in Zeyna.
Sure, the theme fully supports RTL languages. Also there’s a live demo included with the theme; https://zeyna.pethemes.com/construction-company-rtl/
Warm regards.
thanks for the quick response…
You’r welcome!
We look forward to see you among us.
All the best.
Hi,
Wonderful theme.
Can this theme support continuous background audio that keeps playing when navigating between pages? If not built-in, do you recommend a compatible plugin?
Thanks!
Hello,
Thank you very much for your interest in Zeyna theme.
You can add the background audio using the Zeyna Theme and Elementor without needing any additional plugins. If you add the music to the Header or Footer, it will continue playing without interruption during page transitions.
While building your site, our team will be ready to assist you with any matter once you open a support ticket.
Best Regards.
Hi Enes!
This amazing theme really matches our needs! I cant open a support ticket somehow. There is an problem with the showcase-table element even in the demo. On mobile, i cant click or open a card. It doesnt work. And scrolling on firefox on pages dont work too. Is it possible, with the showcase template to show pages and not portfolio items? Thanks!
Hello,
Thank you for your kind words about the theme.
If you could send an email explaining the situation to hello@pethemes.com, you can be sure that we will gladly review and resolve the issues for you.
Best Regards
Hi, can you please reply TICKET #4544583?
Hello,
The ticket has been answered. You can check it.
Best Regards
Hi, Pleease can you sort out my issues? Thanks
Hello,
A response has been provided via Ticsky; you can check it.
Warm Regards
Hi, Enes doesn’t provide any solution to my requests. Please find someone else to give me a good support. Thanks
Hello again,
You can be sure that our team provides the best possible support to the site. When I reviewed the ticket process, I saw that they needed to ask you some questions about the issues and that they conveyed them. Nevertheless, we have forwarded your comment to our team and they stated that they will get back to you quickly. Thank you very much for your understanding.
Best Regards
hello considering to buy your theme for my agency i am willing to use ai agency demo, first question is it fast? (score on google speed index was not that good) , second the menu in some pages are not opening why?
Hello,
Thank you very much for your interest in the theme.
First of all, regarding speed, since we showcase many features and assets on the demo websites, there may occasionally be slowdowns during loading and testing. However, if your hosting limit is sufficient for a standard WordPress theme, I am confident that you will not experience any issues while browsing.
Regarding the menu, if you let me know on which pages you encountered this issue, I am sure our team will resolve it quickly
Warm Regards
Hello , thanks for your reply my question is for the https://zeyna.pethemes.com/ai-agency/ is very slow on mobile is it because demo for now or it is always like this?
Hello again,
Since the AI Agency demo includes a Spline renderer, it may perform slightly slower compared to standard demos and regular websites. This is because both the Spline renderer script and the 3D model are running simultaneously.
However, under normal circumstances, this should not result in any noticeable slowdown for visitors. We will review this on our end, and if there is any abnormal performance issue, we will resolve it promptly.
Thank you for bringing this to our attention.
All the best.
Hey pethemes, unfortunately Lawyer Demo isn’t working in Firefox, Chrome, Edge, but at all a very nice Theme and Demos. Congrats!
Hello,
Thank you very much for your notice. It will be checked and corrected shortly.
Best Regards
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