79 comments found.
Hello,
I am writing to report a performance issue I encountered after updating the Neuros Plugin to version 2.2.1. Since the update, my website’s mobile load times have slowed significantly.
I have confirmed that the plugin is the cause, as disabling it immediately restores normal mobile loading speeds. Could you please investigate this and release a fix in a future update?
Thank you for your help.
Feel free to test it with mobile view: https://teknowcad.com/
Hello,
When I checked, I was unable to find your purchase. If you haven’t left the review on the wrong item by mistake, could you please post your review from the account you used to make the purchase?
Best Regards.
Hello again,
When I checked your purchase code, I can see that it does not belong to any of our themes. Additionally, we have not created a plugin called Neuros, nor have we recommended it alongside our theme. I strongly advise you to edit your comment as soon as possible and remove your purchase code. Purchase codes should never be shared publicly.
Warm Regards.
My Apologies. Anyway, I can’t edit my comment anymore as the time has passed.
Hello again,
You can contact the Envato support team to remove or edit your review.
Best Regards.
I love this! Great work, you have amazing options available. Please come out with a standalone HTML version! You can have my money!
Hello,
Unfortunately, an HTML version of the Zeyna theme is not currently in our plans. Thank you very much for your understanding and your kind words.
Best Regards.
Could you respond to my refund request which I opened 9 days ago? Theme installation has been riddled with bugs and also documentation is missing. I see you are responding to other requests here why is that?
Hello,
Our team carefully reviews refund requests and will finalize yours as soon as possible. Thank you for your understanding.
Warm Regards.
Also guys, one of my licenses is tied to a demo url that I no longer have access to. I tried submitting a ticket here https://pethemes.freshdesk.com/support/login to unlink but can’t access that site. Please help and thank you so much!
Hello again,
You can use pethemes.ticksy.com to create a support ticket.
Best Regards.
I tried but it wont let me submit saying my support is expired. However this is not support but a pre-sale question. Thanks again – let me know please.
I’m looking to purchase an additional license of Zeyna in order to use the https://zeyna.pethemes.com/perspective-carousel version for a new client. The demo doesnt work great on mobile – is there a way to have the mobile version working?
Hello,
Thank you for bringing this issue to our attention. It will be resolved with the first update. However, if you open a support ticket after purchasing the theme, our team will apply the fix directly to your site so you don’t have to wait for the update.
Warm Regards
Oh great to know – will purchase then. Thank you
Hello again,
That’s great to hear! After your purchase, our team will be ready to assist you with anything you need.
Warm Regards.
Hello i wondering do you have this design as https://zeyna.pethemes.com/saas-startup/#overview ? HTML , React, Next.js ?
Hi! Thank you for your interest.
The SaaS Startup design is only available as a WordPress theme — we don’t offer a standalone HTML, React, or Next.js version at this time. If you’re using WordPress, you can get the full design with Zeyna!
Best Regards.
Hi, One presale question
I’m particularly interested in this template https://zeyna.pethemes.com/ai-agency/Before purchasing, I would like to know whether the animated O in the background is changeable, or is it a video/animation via JS, css or what? Can that be changed to any other form also, or what?
Hello,
Thank you so much for your interest in the theme.
The element in the background animation is a Spline element and is fully customizable. You can replace it with another Spline element or freely edit the animation as you wish.
Warm Regards.
Hi I recently purchased the theme but having issues with installation and activation. Please check my ticket asap: #4567103 Thank you in advance.
Hello,
I can see that your support ticket has been answered. You can continue the conversation through the ticket to get further assistance regarding the issues.
Best Regards.
Hello, I cannot see the option to update the theme from Wordpress admin? Also the logo does not show on mobile please?
Hello,
If you open a support ticket at pethemes.ticksy.com, our team will assist you as quickly as possible.
Warm Regards.
my demo import failed, please check ticket I submitted this morning: ticket/4566296
Hello,
I can see that the ticket you submitted has been responded to by our team. You can continue the conversation through the ticket.
Warm Regards.
Hi, in the portfolio widget is it possible to set 2 columns for the masonry view? Thanks
Hello,
Thank you for choosing the Zeyna theme.
If you open a support ticket at pethemes.ticksy.com, our team will be happy to assist you with how to set up the 2-column masonry layout.
Best Regards.
Hi, i’ve submitted a ticket via your support platform.
I deactivated a licence from a domain and when I try to use it elsewhere it tells me that it’s still being used on the original domain.
Please see support ticket urgently as this is urgent.
Thanks Dee
Hello,
The ticket has been answered. You can check it via Ticksy.
Warm Regards.
Hi there, yesterday theme was 39$ and today 69 ? Or I dreamt ?
Hello,
It was a discount that was applied to the theme for a short period of time and the price was changed after the discount ended. Thank you for your understanding.
Best Regards
Super slow theme (as other users mentioned multiple times) Don’t buy it
Hello,
We’re sorry to hear that your experience did not meet your expectations. Significant speed optimizations have been made to the theme. The code and content running on the demo website were identical to those on your site. However, CDN usage is critically important for website performance. Upon reviewing your support history, we noticed that you were not using a CDN and had declined to do so. We will continue to improve and update the theme regarding speed and other areas. Thank you for your understanding throughout this process.
Best Regards.
Thanks for understanding. For years, I used your themes for various projects, but unfortunately, my experience with this theme was not the best. By the way, do you have any plans for an HTML / CSS / JS version of Zeyna? I really love the design and all the demos. The themes with such great design are hard to find. I would definitely buy that one, and I assume the engine-less version will not require a CDN for good performance. Thanks in advance for the info!
Hello again,
Thank you very much for your kind feedback about the designs. Unfortunately, an HTML version of the Zeyna theme is not currently in our plans.
Best Regards
Got it, thanks for the answer!
You’re Welcome 
Have a good day.
All the Best.
i had an issue with the license and i sent a ticket from 2 days and no one responded !
Hello,
Could you please provide your ticket number so we can check it?
Best Regards.
3680 Activating my theme
issue for this ticket still not solved ? Activating my theme #3680
issue is solved thank you so much
Hello again,
We apologize for the weekend delay. Congratulations on your solution, however, are you sure you opened the ticket through pethemes.ticksy.com? Ticket numbers are normally 7 digits, but the number you provided is 4 digits. If you did not use the Ticksy address, opening your support requests through this site for any future issues you experience will allow us to assist you in the best way possible.
All the Best
Hi, Great them ! I want to buy your theme, but first I have a question: is it possible to hide the search engine from the homepage? Thank you.
Hello, thanks for your interest in Zeyna.
Sure, you can select your page’s search engine visibility with any SEO plugin you wish to use. Also; you can do that directly on your hosting panel.
Kindest.
I was talking about the search properties elements on the HomePage
Hello again, and sorry for the misunderstanding.
I assume you’re referring to the construction company demo homepage. If so, yes — you can easily remove the homepage property finder widget with just one click in the page builder.
Kind regards,
keep going you’ll be top 19 selling in no time very unique modern design
Hello,
Thank you so much for your kind words! We work every day to make the theme even better, and reviews like yours remind us why we do it. Your feedback is truly motivating — we really appreciate it!
All the Best
top 10 I meant! and even higher easy
Hello again,
Thank you again for your kind words. I hope your experience with the theme is going great.
Best Regards
Hi, I’m interested in buying this theme, it’s a great one. I have pre-purchase questions: (1.) Is the the theme well optimzed for fast loading speed? I checked this layout and it took some time to load, my internet connection is fine https://zeyna.pethemes.com/agency/ (2.) Will you release an update that is compatible with WordPress 6.9 or the current version will work just fine if I used the latest WordPress version? Thanks.
Hello,
Thank you so much for your interest in the Zeyna theme.
1- Speed optimizations have been implemented in the theme and will continue to be improved with future updates. You can get the best performance by keeping the theme up to date.
2- The theme is fully compatible with WordPress 6.9. You can be confident that it will work without any issues.
All the Best.
Okay, thank you for your response.
You’re welcome. I wish you a good day.
Warm Regards.
Hello, first of all thank you for the great theme. Just left you a support ticket on your ticksy platform: Private Ticket #4553598 – please reply as quickly as possible, as it’s fairly urgent. Thanks again and have a wonderful day.
Hello,
Thank you very much for purchasing the Zeyna theme and for your kind words.
Our team is working to provide the best possible support to respond to your support requests as quickly as possible. I see that your support ticket has been answered. You can continue the support process via Ticksy.
Best Regards
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