7233 comments found.
Recent update has caused theme to crash our website. I am unable to open ticket without purchasing support.
Hello,
Does this theme offer sticky mobile bottom mobile bar?
Hi, yes, it is possible to create this kind of sticky bar. For further details, please reach out through the contact form at https://themeforest.net/user/codexthemes Thank you.
hello, I lost access to my domain and bought a new one with a different name. Can you reset my license?
Hi, please use the contact form at https://themeforest.net/user/codexthemes and provide your purchase code. Thank you.
Why has right-clicking been disabled in Element Plus, and how can I restore it?
Hi, thank you for your request. Please use the contact form at https://themeforest.net/user/codexthemes and provide more details about what “Element Plus” refers to. There is no such element in the theme. Are you referring to a third‑party plugin? Thanks.
Elementor 3.35.7 (current ver bundled with the theme) has a vulnerability – can you please issue an update ASAP https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/elementor/elementor-website-builder-3357-incorrect-authorization-to-authenticated-contributor-sensitive-information-exposure-via-elementor-template
Hi, thank you for your request. All updates are available in the Updates section of the WordPress dashboard. Kindly check. If you still have any questions, please use the contact form at https://themeforest.net/user/codexthemes and include your purchase code. Thank you.
Guys we have big problem!!! We purchased your theme on Friday. We use one nice demo but the issue is with menu. There no option to edit mobile menu. And the contacts/socials doesn’t work, we think your theme has bug. How ot fix that?
Hi, please use the contact form at https://themeforest.net/user/codexthemes and provide your purchase code. Thank you.
Hi! Yesterday I updated the theme to the latest version and it completely stopped working in the mobile version, what’s happening?
https://nazywamy.com/And when I upgrade PHP above 7.4, the website immediately receives a fatal error in line 61
Hi, please use the contact form at https://themeforest.net/user/codexthemes and provide your purchase code. Thank you.
I’am not need it now. Theme have problem with Autoptimize at mobile version
Hi, thank you for your reply. There are no known issues with this. If you have any further questions, please use the contact form and include your purchase code. Thank you.
Hi, I want to install the template on a subdomain so I can import other demos and complete the “SEO AGENCY” demo website, but it says “You have exceeded the max. number of activations, allowed by this activation key.” I read a comment below where you said it was possible to work with subdomains, but it seems it won’t let me and treats it as if I’m activating it on a different site. Is there a solution for this?
Hi, please use the contact form at https://themeforest.net/user/codexthemes and provide your purchase code. Thank you.
Could you please recommend the best page builder to use with this WordPress theme. Thank You
Hi, thank you for your request. Both Elementor and WPBakery are very good page builders – the choice depends on your preferences and requirements. If you have any further questions, please use the contact form at https://themeforest.net/user/codexthemes Thank you.
the gem hotspot seems not work with WPML. Or am i doing something wrong?
i got it working. here my solution:
WPML + TheGem Hotspot – Fix
Problem: TheGem’s gem_hotspot stores all content in a single hotspot_items attribute as URL-encoded JSON, so WPML can’t detect translatable fields. Additionally, tooltip_template uses raw template IDs, which WPML does not translate automatically.
Solution
Register the shortcode in WPML XML Define hotspot_items as type=”area” with encoding=”urlencoded_json”.
Add custom decode/encode logic Split the JSON into individual fields (e.g. title, content) so WPML can translate them, then rebuild it after translation.
Fix template IDs (tooltip_template) Manually resolve IDs via wpml_object_id so the correct language version of the template is loaded.
Result
Hotspot texts are translatable in WPML
Tooltip templates switch language correctly
No manual editing of JSON or IDs needed
Key point: WPML doesn’t handle encoded JSON or internal IDs automatically — you have to explicitly register and resolve them.
Hi, thank you for your comment and for sharing these details – they will be reviewed closely and are much appreciated.
You’re welcome. If you want to have the code, i can send it to you as well.
Hello,
I’m interested in purchasing a new license for your theme, but I have a question about how the license is tied to domains.
As far as I understand, the license is associated with the domain where the theme is installed. However, in our case we usually develop the website first in a development environment using a subdomain, and later migrate it to the final domain.
For example, the final domain will be maindomain.es, but the development will initially be done on dev.maindomain.es.
If we activate the license on the development subdomain first and later migrate the site to the final domain, will the license continue to work correctly? Or will it remain associated with the subdomain and stop working once the site is moved to the main domain?
Kind regards.
Hi, thank you for your request. Yes, you can use it in a development environment by using a subdomain to build the website first, provided it is the same end product (website). Kindly refer to the license terms: https://themeforest.net/licenses/terms/regular
My website https://kombuchaculture.com/ is not letting me update the theme with this note: Your license key doesn’t match your current domain. This is most likely due to a change in the domain URL. Please deactivate the license and then reactivate it again.
Also when I try to update elementor this comes out: An error occurred while updating TheGem Theme Elements (for Elementor): Purchase code verification failed
And when I try to load elementor this shows: sorry, the content area was not found in your page.
You must call ‘the_content’ function in the current template, in order for Elementor to work on this page.
This happens all new years, please help me fix this, is urgent now.
Hi, please use the contact form at https://themeforest.net/user/codexthemes and provide your purchase code. Thank you.
Hi, do you do discount for purchasing more than one license at a time?
Hi, thank you for reaching out. There are no sales campaigns or discounts available at the moment. In case of any further questions, feel free to use the contact form at https://themeforest.net/user/codexthemes , thanks.
Pre Purchase question. Can this used to sell large scale events tickets? Multiple events?
Hi, thank you for your request. Yes, you can combine the flexible listing options with the dynamic content features for this purpose. Please check your inbox as your email request has been addressed.
However, when I go to the demo import section in the WordPress admin panel, this demo is NOT there. It does not exist. It is advertised on your site but not available to use…
Hi, this demo is available in the demo import section. Your email request has been answered, please check your inbox. Thanks.
Hello, I have a question before purchasing. Is there a header burger menu? Can we place it on the right or left? Can we create a custom header design?
Hi, thanks for reaching out. Yes, the header burger menu is available, and you can position it anywhere in the header. Using the Header Builder, you can create fully custom header layouts with your preferred page builder (Elementor or WPBakery).
Hello,
I am currently trying to register my purchase code on my new website, but I am receiving the following error message:
“You have exceeded the maximum number of activations allowed by this activation key.”
It appears that the purchase code may still be linked to an old website. Could you please deregister all domains associated with this purchase code so I can activate it on my new site?
Cannot open ticket due on Support expired.
Thank you for your assistance.
Hi, please use the contact form at https://themeforest.net/user/codexthemes and provide your purchase code. Thank you.
Hi, While updating evrything works well except for the bundled plugins: Revolution Slider and The Gem Themes Elements. I get the message: “An error occurred while updating TheGem Theme Elements (for WPBakery): Download failed. Forbidden” What to do? Cheers
Nevermind, after multiple times trying over several days, it is resolved, Downloads were permitted again?
Hi, thank you for your message. It’s good to hear that it is resolved. There were no known problems with the plugin updates, so it may have been a temporary restriction on your server or something specific to your WordPress setup. If you’d like to check anything in more detail, feel free to use the contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thanks.
Hi, please use the contact form at https://themeforest.net/user/codexthemes and provide your purchase code. Thank you.
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