How can I disconnect my license from my other website that doesn’t exist anymore… The webiste is deleted and offline, yet you showed that my license is still occupied.

Hello

RTL support?

ello BeTheme Support Team,

I need your help with BeTheme license registration on my WordPress website.

Website/domain: https://goadvance.ru/

I have a valid BeTheme purchase code. In your license manager, the license appears to be assigned to my domain goadvance.ru. However, inside the WordPress admin panel, BeTheme still shows the theme status as UNREGISTERED.

Because of this, I cannot access Muffin Options. When I open BeTheme → Theme Options, I get the message:

“Please register the license to get the access to Muffin Options.”

The main problem is that the website cannot connect to your API endpoint:

I tested outgoing HTTPS requests from WordPress. Here are the results:

Testing: https://api.muffingroup.com/

Result:

cURL error 28: SSL connection timeout

Testing: https://api.envato.com/

Result:

CONNECTED after 0.381s HTTP CODE: 404 MESSAGE: Not Found

So PHP cURL and SSL work on the server in general, because the website can connect to Envato API. The problem seems to be specifically with the connection from my server to api.muffingroup.com.

At the same time, your license manager shows that the license is already registered for goadvance.ru, but the local WordPress installation does not receive or save the registered status.

Could you please help me resolve this?

Specifically, I would like to know:

Can you confirm that my purchase code is currently assigned to goadvance.ru? Can you manually synchronize or reset the registration status for my domain? Is there any way to manually force BeTheme to recognize the license on the site if the domain is already registered in your license manager? Can you provide the exact API endpoint/IPs that the server must be able to access for BeTheme registration? Is there any known issue with api.muffingroup.com being unreachable from certain hosting providers, IP ranges, or regions?

Important note: I temporarily blocked external HTTP requests in WordPress using:

define(‘WP_HTTP_BLOCK_EXTERNAL’, true);

This was only done to stop the WordPress admin panel from freezing, because BeTheme license checks were causing long timeouts. When I allow api.muffingroup.com, the admin panel starts hanging again due to the SSL connection timeout.

I can provide the purchase code privately in the ticket if needed.

Please advise how to proceed, because I have a valid license, the domain appears to be registered in your system, but I cannot access Muffin Options inside WordPress.

Thank you.

I need urgent support, but it’s impossible to get it. I tryed to subscribe to your support forum, but it gives me errors. I have 11 BeTheme licenses but many of them (6) are unused or attached to dead websites, I need to free (at least) one because it was connected to staging website, and production website (with another URL) needs urgent security update. Thank you, write me in private at webmaster at elan42 dot com

Hi, I want to use a service premade theme for my site. Are service themes support the woocommerce plugin?

Hello, I have two questions before I purchase BeTheme.

1. Is it possible to develop BeTheme on a subdomain first and then, once the website is finished, transfer it to our main domain without having to start from scratch?

2. How do I then register the other domain and deactivate the old one?

Thanks and best regards

Hey, I used the header builder to create the header. I also used the sticky header and an extra mobile menu. Unfortunately, the sticky header only appears on desktops and laptops. How can I get the sticky header to appear on tablets and mobiles as well? Website: https://psychodynamik-hessen.de/ Many thanks

hi, I can’t change the healthy food logo on this prebuilt site https://themes.muffingroup.com/be/ecofood3/

Hello Team, I have 2 licenses but they show licensed to the same site. I need to use the 1 license to an existing site, but it’s not letting me do that. Kindly help resolve this. I am unable to create a support ticket as it shows me to delete the site completely. Kindly help and let me know what you need from my end to resolve this.

I have two sites with two licenses with the theme: Betheme | Responsive Multipurpose WordPress & WooCommerce Theme, these sites no longer exist and I can’t access to cancel the license, I should use these licenses on other sites, please can you help me, thank you, can you free the licenses, I no longer own these sites, thank you.

I have multiple pages not allowing in kind of editing on the different elements other than delete. Not even duplicate. What am i missing?

hello, please remove install on domain now, have deleted that website, so don’t know why it still shows installed

hi how can i disable the sidebar from shop pages how to change the font color of the sub header in theme options section

I have just purchased Betheme on my account and can’t seem to register it on WordPress as well when checking their license checker tool it says the license is not registered, I have copied the license key from my ThemeForest account after downloading the license from the downloads page, there is no way to open a ticket with the author as registering on their site also requires registering the theme which it is not accepting.

Hello, I have to move my Installation to another url.

How can I deactivate the purchase Code? Couldnt find anything to do it.

Thanks

Hello team

Pre sale question: i have an established ecommerce website running from past 7 years. Now we want to move to a stylish design. We found betheme is the perfect choice.

We found a suitable home page that exactly we are looking to implement for our website

But my developer said that if we install demo content to bring same design as betheme demo , all our existing data will be lost.

So how can we proceed to have same demo home page kind design with existing data?

i mean without losing the existing data, if we can bring that design, it is really wonderful

Let us know your opinion and suggestions, so we will proceed with purchase.

I know this may be same process for any theme but we only like betheme

Thanks in advance.

Hi!

Is there a way to disable the Builder in certain areas of the site?

For example: if I wanted to disable it for Posts, how would I do that? Is there a way to disable or hide the “Edit with BeBeuilder” option in Posts?

Thanks in advance

When will you release a more recent version of Slider Revolution? The latest bundled version is 6.7.40, but the latest in the 6.7.x series is 6.7.52 ? Can we have an update?

Dear Muffin Group team,

I am checking out your Demo for the theme, want to buy it. But in the demo, I don’t see new element for AJAX FILTERING. I am looking in shop archive template. I have two wraps, left side would like to have this filter, and right side is the product list. Is it possible that demo isn’t updated to new version or am I missing something out?

Thank you in advance

Hi, I’m using global sections and WPML, and I’ve noticed that in their translations into secondary languages, these sections display ‘user’ icons all over the place, even though translations are available. I’ve also tried completely redoing the translation manually using BeBuilder, but the display issue persists, and the ‘user’ icons still appear.

If so, what will happen when I update the theme? Will I still need to edit this file?