21584 comments found.
Hi, When I download the theme, it downloads version 14.3.4 and not version 14.4.2, which is the latest at the moment. Why?
Hello!
The update is available via WP-admin > Dashboard > Update.
Version on ThemeForest lags one version behind because of piracy concerns.
Thank you for understanding.
Ok, thanks!
do u offer a demo access for your website builder?
Hello! You can read about demo import here https://guide.the7.io/elementor/user-guide/the7-dashboard/the7/
i did not ask about Demo import, my question was about if u give demo access to your panel, i need to check your website builder if it is friendly\
Hello! I am afraid there’s no theme sandbox. Regarding the website builder, you can find the following options to build a website https://guide.the7.io/ (WPBakery, Elementor, native WP Block Editor + BBE). Note that each demo is powered by a specific page builder, and it’s pointed in its description.
My previous blog posts have the following settings: Template: Theme; Sidebar Options: Right; Sidebar Widget Area: All DT Customer Widgets. My challenge is when I try to create a new blog post … none of the above referenced settings appear after I save/update and preview the post. I tried to troubleshoot the problem by saving a default preset; creating a new blog post; by importing a sample blog post from the main 7 theme; and by creating a template from my previous post. None of these options corrected the problem. My previous post are fine. There is no way to duplicate the settings of my existing posts.
Please explain why the theme is not working correctly?
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
In your response, you stated you answer general questions. Your team have also answered questions for other customers and have sent them links to investigate it further.
My question is straight forward with details of what I did to mitigate the issue. It should be clear in my explanation that I have I some knowledge of how your theme works. I have also reviewed your guide: The 7 WPB Guide: https://guide.the7.io/wpb/.
I’m not requesting you initiate any processes for me. I am simply asking the question: Please explain why the theme is not working correctly?
Do you have an answer?
Additionally, you requested I go to your support page at: https://support.dream-theme.com/ and I tried to login and my UN & PW doesn’t work. I tried your PW rest tool 3 x and never received an email to reset my PW.
Hello! I am sorry, but your initial question sounds like something that needs an investigation. That’s why I asked to submit a ticket.
Talking about the https://support.dream-theme.com/ access, I just have sent a new password to your sh**@**group.com email.
Okay, I just have received delivery failure message. Seems like this email address no longer exists. Please contact me via PM. Or simply register a new user at https://support.dream-theme.com/
I solved the issue myself. Thanks.
Hi, where can I see a full changelog with releases before 14.0.0.
Hello! You can find it here https://the7.io/changelog-v12/ We skipped from version 12 straight to 14 
Ok And if I need to update from 12.1.1 to 14.3.4 – are there many differences in functions and should I foresee many problems after an update?
Hi! Just make a backup (for example, by means of Updraft Plus) and proceed the update. Nothing should break. But having a backup is always useful!
Hi! Just in case you’d like immediate changelog updates, you can follow our FB profile.
Hi, I’m interested in buying the theme. Is it fully compatible with WordPress 7? Thank you in advance
Hi,
Yes, The7 is fully compatible with WordPress 7.0
Hello i’ve got a problem with one licence who is registered since 2018. i have a message : You are just one step away – Complete “The7” Activation Now
i desactived the licence and reactived it and get the message : Your copy of The7 is registered but the warning message is still present too andif i click on it, it’s say : Sorry, you are not allowed to access this page. i can’t update the theme, is asking me too buy a licence
Hello!
The issue is fixed. Could you please refer to The7 -> Plugins and update The7 Elements or BBE Plus (choose the plugin you actually use). Then you can go to Appearance -> Themes and update the theme. It will resolve the issue.
Sorry for the inconveniences!!!
Thank you for your quick answer, it’s solved the problem, thanks a lot
Hi,
Does this theme support multiple dropdowns/tiers in the menus?
Hello! Yes, it does. Depending on a page builder you use, it also might allow creating MegaMenus https://guide.the7.io/elementor/user-guide/mega-menu/
I am using The7 theme and noticed that the bundled version of Slider Revolution has not yet been updated to version 7.0.10. It appears that Slider Revolution versions <= 7.0.9 have a vulnerability. Will there be an updated version of The7 theme released soon, containing the patched version of Slider Revolution?
Hello!
We deliver ver. 6.7.38, and it doesn’t have any vulnerabilities. How to update: https://support.dream-theme.com/knowledgebase/update-bundled-plugins/
You may refer to Slider Revolution 7. I should say the author of the plugin has delivered it as a totally independent plugin, which is not available at Envato. But they promise Slider Revolution 6 will keep receiving updates https://www.sliderrevolution.com/what-stays-yours-sr7-options/
You can find all vulnerability reports here https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/revslider As you see, for SR6 the last vulnerability is for versions <= 6.7.37. While we deliver 6.7.38 where this vulnerability is fixed. There are newer reports, but they are for RS7. It seems like the plugin just don’t understand that SR6 and SR7 are different plugin. And just compares that 6.7.38 < 7.0.9 and indicates that everything below 7.0.9 is vulnerable.
Update to WP7.0 got me this error
failed to load plugin: paste from url https://mydomain.com/wp-includes/js/tinymce/plugins/paste/plugin.min.js×Failed to load plugin: paste from url https://mydomain.com/wp-includes/js/tinymce/plugins/paste/plugin.min.jsFailed to load plugin: paste from url https://mydomain.com.fi/wp-includes/js/tinymce/plugins/paste/pl
Editing looks different now
Change to PHP 8.4 FPM application served by Apache No problem anymore
Hi! Glad to hear you have resolved the issue
As far as I can see, the issue doesn’t depend on the theme – it doesn’t mention /dt-the7/ folder in the notice.
Do you all plan to include a child theme in future license purchases/downloads?
Hello! The child theme is already included https://guide.the7.io/elementor/user-guide/child-theme/
hi, is it possible to create megamenu with images? link demo? also marquee or moving / running text (elementor). Im using elemntor.
Hello! Sure, it’s possible https://the7.io/elementor-corporate/ (“About us” menu). You can find the tutorial here https://guide.the7.io/elementor/user-guide/mega-menu/
nice, btw how about the running text (marquee) elementor widget ? is it available?
Here it is https://the7.io/elementor-2026/elements/tickers/ – the widget is called “Ticker”.
i see, but no rotating image in tickers? btw I sent you question to ur Form. please reply.
Hello! The “Image Ticker” is also available https://guide.the7.io/elementor/user-guide/the7-widgets-in-elementor/image-ticker/
Support requests are handled on business days from 8:00 to 17:00 (GMT 0:00), typically within 24 hours, in the order received.
Need help on a ticket that’s been open ov er one week and no response.. Private Ticket #4564313
PLEASE HELP!
Hello! I am sorry, but there’s no such a ticket in our Support Portal. Could you please make sure you have submitted the ticket at https://support.dream-theme.com/ ? We don’t have any week-old open tickets – almost all of them are replied within a day.
Gah I’m so sorry…this was meant for a different theme I purchased. I LOVE you guys and should’ve just bought another license for this site in question I’m developing. I’m doing that now!
Thank you so much 
What is the point of including RevSlider in theme??? When not a single RevSlider free template is not available, and you are forced to buy license from their website.
https://the7.io/company/
https://the7.io/corporate/
https://the7.io/digital-agency/
https://the7.io/beauty-studio/
If you don’t want to import the entire demo and only need the slider, simply submit a request at https://support.dream-theme.com/ – our team will provide the slider ZIP file(s).
Thank you, I was not aware of that possibility.
Feel free to contact our support https://support.dream-theme.com/ with any questions you have
Hi, I purchased The7 and imported the Company template. I wanted to know, where I can edit the header and footer.
Hello! If this is Elementor Company demo, then you can edit them like this https://support.dream-theme.com/knowledgebase/how-to-edit-elementor-templates/
For FSE Company demo, the following approach should be used https://support.dream-theme.com/knowledgebase/using-full-site-editing-fse-with-the7/
If it’s WPBakery Company demo, please refer to https://guide.the7.io/wpb/user-guide/theme-options/header/
Hello,
Could you please confirm if your theme is compatible with the latest WooCommerce version 10.7.0?
Thank you.
Hello! Yes, our demo is using WooCommerce ver. 10.7.0
Hi The7 Team,
I am planning to purchase The7 theme for a Dubai-based accounting & consulting business website project. Before purchasing, I would like to confirm a few things regarding customization and workflow compatibility.
1. Is the theme fully compatible with Elementor for complete website editing? 2. Can the entire website (pages, headers, footers, sections) be managed using Elementor? 3. Can I customize colors, typography, spacing, and layouts easily? 4. Can I remove SVG icons and use custom PNG/SVG icons and images instead? 5. Is it possible to add custom HTML, CSS, and JavaScript sections/widgets? 6. Can I create popup forms, consultation forms, and lead generation sections? 7. Does the theme support responsive/mobile editing properly with Elementor? 8. After importing a demo, can unnecessary plugins and demo sections be removed safely? 9. Will customizations remain safe after theme updates if using a child theme/Elementor workflow? 10. Which demo would you recommend for a modern accounting/finance/corporate consulting website?
Also, I would prefer to use only Elementor workflow and not WPBakery. Please confirm if this setup is fully supported and recommended.
Thank you.
https://the7.io/consulting/
https://the7.io/elementor-company/
Also, you may want to check our Elementor guide https://guide.the7.io/elementor/
Hope you will enjoy the theme
Thanks I’ll Process To Purchased
Thank you!
I’m working in a new project, I need to use WebP images, is it compatible with The7, WPbakery and Elementor?.
I have purchased a lot of licenses for this theme, but the most recent one just expired, so I’ll ask through this channel.
Thank you very much, and congrats for The7 team.
Hi! Thank you for your loyalty!
Both Elementor and WPBakery support WebP images. WordPress itself added native WebP compatibility starting from version 5.8, so you can upload and use WebP files in either builder. Also Cloudflare provides a WebP converter through its Polish and Image Transformations features. These tools can automatically serve WebP versions of your images to supported browsers, while falling back to JPEG/PNG for older ones.
P.S. There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/
So you always can go ahead and submit a ticket
Great, thank you very much!
One more thing: Are SVG images compatible too?
Hello! Our demos contain SVG images. But WordPress does not allow SVG uploads out of the box. If you experience any problems with uploading such images, please refer to Dashboard -> The7 -> Plugins and install “Safe SVG” plugin.
thank you!
Hi Guys, where do I find this Widget within your WordPress theme?
https://guide.the7.io/elementor/user-guide/the7-widgets-in-elementor/product-reviews/Hello! This widget is available when using Elementor and building a single Product post template.
Hi, I have problem login to support page. “Your access to this site has been temporarily limited by the site owner” . my account email: arthur.yeapms@gmail.com
Hello! We have unlocked your IP. It was blocked due to too many incorrect login attempts. Please note that there is no user registered with the email address arthur.yeapms@gmail.com in our support portal. Could you please create an account to access the portal.
No. I have registed an account with this email address. I can’t register anothr account with this email. This email address registed with Envato
Hello! If you created an account at Envato with this email, it doesn’t automatically create an account in our support portal. You need to register separately at https://support.dream-theme.com/, using arthur.yeapms@gmail.com email or any other.
Do u have a sample site with a multi store (branch) locator?
Hi!
Our demos include only the default WooCommerce functionality. If you need that feature, you might want to try these free plugins:
Multi Branch for WooCommerce – lets you manage multiple branches with branch‑specific inventory, shipping, and checkout validation.
Local Pickup for WooCommerce – adds a store locator with Google Maps integration so customers can choose a pickup location.
Please note: the theme hasn’t been tested with these plugins yet. Since they’re free, you can install them safely on a staging site and test compatibility yourself.
