8684 comments found.
Hey! I have a license installed on one of our sites and we will change the domain name. What do i need to do? I remember that deregistering is not the right way.
Hi typomaniac! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
thank you very much for the fast reply. I sent a message via the form
You welcome!
Hello there,
Do you offer installation services ? If yes, where i should contact you ?
Thanks
Hi JohnMarco! We apologize, but we do not offer these services. However, in our Facebook group, you can find various freelancers specialized in Uncode who can assist you with this: https://www.facebook.com/groups/uncode
Hi, one small question. I have a mega menu under “Lösungen” on https://nakaryu.de, I tried to figure out how to align the last element in every mega menu column to the bottom, but can not figure it out. Is there a quick CSS snippet for this?
Hi supermex! You should use the Justify alignment and probably wrap the divider and the last element inside a Flex element: https://support.undsgn.com/hc/en-us/articles/18577384287261-Justify-Vertical-Alignment
https://support.undsgn.com/hc/en-us/articles/35502364770845-Flexbox-Containers
Hi, we brought up to you prior about the need to have a popup option and a expand option for team bios/team/staff This theme is too limited when it comes to showing more in-dpth bios and profile info. We cannot launch site because there is not way to present the company executive experience in an efficent way. See the following and please advise when next update will be releasing soon with these improvement? :
1. Expand Bio Example: https://www.paramountpressexpress.com/brands-and-executives/
2. Popup Bio Example:
A. https://about.nike.com/en/company
3. Side Slide Out Example: https://about.nike.com/en/company
hi tgg1061! Please note that the demo of any theme has the specific purpose of showcasing the native features of that theme. Therefore, if you are looking for features that are not part of the native Uncode framework, we will not build them simply because a user requests them; we hope this is clear. Similarly, Uncode has unique features, and just because we have them does not mean other themes must have them. In any case, if you want a popup, you can always create one using “Popup Maker,” which works perfectly with the theme. You can see some examples here that can also be customized to become more similar to what you are looking for: https://support.undsgn.com/hc/en-us/articles/18578145445917-PopUp-Maker
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
Make additions because they make sense. Makes no sense that a theme this large has very poor “our team” display bio options. .Rediculously complicated to make a simple post popup using a plugin that is not smoothly integrated with the theme options.
Hi tgg1061! We would like to clarify that our theme’s demo sites are designed specifically to showcase the features natively supported within the Uncode framework. It is not possible for us to incorporate every function found on random websites, as each theme is developed with its own unique set of capabilities and design philosophy. We hope you understand that our focus remains on maintaining the integrity and specific feature set of Uncode.
That said, we value your feedback. If you would like to submit a request for future consideration, please use the form available at the following link:https://support.undsgn.com/hc/en-us/articles/213714949-Feature-Requests
The popup plugin is extremely complicated and time wasting for something as simple as a team post type with detail page to display full bio.
Hi tgg1061! If you need a dedicated Post Type for Team Members, you can easily create one, just as many users do when they require custom functionality. You can find instructions here: https://support.undsgn.com/hc/en-us/articles/213457309-Custom-Post-Type
That said, we would like to reiterate that every theme has its own unique feature set, and the purpose of our demos is to showcase exactly what Uncode offers. For example, we notice that the theme you shared does not have even half of our overall features, yet no one criticizes it for that reason.
Hi, why with the Custom Navigation for products is not possible choose the “Order by” (title for example) and instead is the product publication date used? Thank you
Hi bcomebilly! We apologize, but we are not quite clear on your request. Could you please provide us with more context, such as a description of what you are trying to achieve or a link to the specific page/feature you are referring to? Providing these details will help us understand your needs better and offer the most accurate assistance.
Hi. When I use the Custom Navigation “Default Thumbnails” in the single product page, I visualize the previous product and the next product with the sorting Order by Date, like in the products page in the backend. And if I use the Custom Navigation “Posts Split”, that has the Build Query, where I can set the Order by Title I continue to visualize the previous product and the next product with the sorting Order by Date.
Hi bcomebilly! Please note that the Custom Navigation uses the native WordPress navigation functionality, which orders by date. The Build Query options are ignored when using the module as a navigation, as noted in the option description: https://undsgn.d.pr/i/wlH1sP
Update: Uncode quietly patched the bug they said didn’t exist
Following my earlier post about the Featured Image being applied as a tiled background across all Portfolio pages after updating to 2.12.3, I received the following response from the developer:
“If the issue is linked to your Child Theme, custom modifications, or potential extra plugins, we cannot guarantee a solution. Truly, if this were a theme issue, you would have seen hundreds of similar reports here.”
I’d like to update the community on what actually happened.
Using browser dev tools, I was able to identify the exact cause: the update was programmatically injecting the Featured Image as an inline background-image style onto every .background-inner div across all Portfolio pages — 11 instances per page — via Uncode’s Dynamic Background system. This was happening regardless of Child Theme, custom modifications, or plugins. It was a clean update on a staging environment.
Within hours of posting, the issue resolved itself on the staging site without any action on my part. The Row Settings interface also changed — the Dynamic Background option that was present and causing the problem is no longer visible in the panel.
Uncode appears to have silently patched 2.12.3 after dismissing the report as a user error.
I hold 10 licences for this theme. I’d simply ask that when users report specific, evidenced bugs, they’re taken seriously rather than deflected.
Hi danbarber! We apologize for any misunderstanding, but we must clarify that we do not have a way to apply “silent” fixes. When we release an update, it is public, and every user must perform the update through their WordPress admin dashboard to implement it. As previously mentioned, you were experiencing an unusual issue that other users have never reported. Without seeing it in detail, we cannot pinpoint the cause. However, we can definitively confirm that no “silent” updates have been published, as that is technically impossible for us to do.
Hi, I have a question about the license activation.
I would like to use the template on a temporary/staging domain first while I finish the website development. Once the website is ready, I would like to move it to the main domain.
Can I activate the license on the temporary domain first and later transfer or reassign it to the main domain?
Thanks
Hi SimpleSmart! Please follow this article and let us know if you need help: https://support.undsgn.com/hc/en-us/articles/11143875681693-Register-a-Staging-Domain
Hi there, looking to do simple image rollover – so the image changes when the users curser rolls over it. Google tells me that this can be done in the Single Media module’s hover settings. But I cannot see where these settings are. I search Uncode help, but nothing there (unless its called something else). Any advice gratefully received. Thanks in advance!
Hi danbarber! We are not entirely sure what you mean by “simple image rollover – so the image changes when the users curser rolls over it.” How exactly should the image change? Could you please point out where you saw this on our demo so we can understand exactly which feature you are referring to and suggest the necessary settings?
Hi,
we’re seeing a layout shift with the Uncode transparent/sticky header.
On page load, the menu appears with a short delay. During that moment, the page-header/hero content starts at the very top. Once the menu becomes visible/initialized, the hero content is pushed down, causing a visible jump.
We already tested without our custom CSS, and the issue still happens. The header row itself stays at y=0; only the inner page-header content shifts.
Could you please advise the proper fix for Uncode? Is there a setting or recommended CSS to make the transparent header reserve its height immediately and prevent the page-header content from being repositioned after load?
Affected page: https://nakaryu.de/Thank you!
Hi supermex! We are sorry, but we are not seeing the effect you are describing. Everything looks correct from our side, as you can see in this video: https://undsgn.d.pr/v/O8k8aJ
Please ensure that you are not testing while logged in as an administrator since there is the admin topbar that pushes the layout down.
thanks for the quick reply. After testing another browser, seems like this happens in Safari, but works fine in chrome
Hi supermex! Yes, that is exactly right. The issue is caused by your current optimization settings, as the Safari browser processes JavaScript differently and more slowly than Chrome. You can verify that this does not occur in our demo.
As a solution, we suggest forcing the height using CSS. Please try adding the following snippet to your site to see if it resolves the rendering delay:
#page-header .row-container[data-parent] > .row .wpb_column:not(.row-child *):first-child .uncont:not(.row-child *) {
padding-top: 91px;
}
perfect thanks!
Thank you for the confirmation! 
Every time I update the Theme to UncodeVersion: 2.11.6 it completely throws the porfolio pages into mad disarray – the Featured image in the pages appear as a background over the entire page, and the custom padding is all over the place. The PHP is 8.4, its uses the Child, and everything else is up to date, except the Theme. Would be great to know how to resolve this without having to pay another $41 for the 9 licences that I have for this theme. https://danbarber.co.uk/ Thanks!
Hi danbarber! The version you are referring to is several months old now, and as you can see, there are no similar reports. We are still trying to understand the exact nature of the problem you are experiencing, but since you are using a Child Theme, you should first try removing it to see if that resolves the issue.
Regarding support renewals, these are one of Envato’s rules for all themes; after all, one cannot expect unlimited support forever. When an issue is recognized and we receive reports from multiple users (confirming it is a genuine problem with the theme), a fix is released within a few hours, depending on its severity.
Thanks for the response! Well if its an old version, why does it update to 2.11.6 in the update Theme section? Anyway, I downloaded the latest version on this platform, uploaded it – same problem.
Hi danbarber! The point is that if you are experiencing an issue that no one else is reporting, we certainly cannot help you by just talking about it; please understand this.
Ah, never mind. As the saying goes, ‘if it ain’t broke, don’t fix it’ (with a theme update that breaks it) !!! : )
Hi danbarber! If the issue is linked to your Child Theme, custom modifications, or potential extra plugins, we cannot guarantee a solution. Truly, if this were a theme issue, you would have seen hundreds of similar reports here.
Ok, thanks. So you are suggesting that I delete the Child Them and try running the site without it? (all other plug-ins were disabled, so that is not the issue)
Hi, don’t delete… but deactivate it to test if this is the possible problem.
Uncode 2.12.3 — Bug Report: Featured Image applied as background to all rows on Portfolio pages
After updating to 2.12.3, all Portfolio pages were broken — the Featured Image was being tiled as a background across every row on every Portfolio page, regardless of per-page or global Theme Options settings.
After significant diagnosis using browser dev tools, the cause was identified: the update had activated Dynamic Background on rows across Portfolio pages, causing Uncode to inject the Featured Image as an inline background-image style on every .background-inner div — 11 instances per page in my case. Symptoms:
Featured Image appearing as a repeated background across all Portfolio pages Affecting all portfolio pages, not just one Per-page settings (Show Media: No, Show Featured Image: No) had no effect Global Theme Options changes had no effect
Fix:
Open each Portfolio page in the WPBakery backend editor Edit each row → Style tab → set Dynamic Background to No Re-save Theme Options to regenerate the stylesheet (this also fixes any fonts/colours that disappear after the update)
If you use a shared Content Block as a portfolio page template, check there first — fixing it in the Content Block may resolve it across all pages simultaneously.
Hope this saves someone else the same headache.
Hello! I’m using your template on my website and I really like Uncode, but I’d like to remove the shadow that appears when I scroll through the sticky menu. Also, how can I change the colour of the divider lines in the accordion? https://patriciaraventos.com/info/
Many thanks
Hi patriciette and thank you for appreciating Uncode! 
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
Ok, thank you!
Thank you for the confirmation!
Hi Dimitry,
Regarding Ticket #106193, I have successfully updated my private login credentials on my profile page as requested.
However, your email system keeps rejecting my email replies due to an Envato email verification issue (it says my email address doesn’t match). Could you please check my profile page directly and assist us with the missing icons issue?
Thank you very much for your help!
Hi giming2018info! If you are receiving this system email, it is because you are replying from an email address that does not match the one associated with your account (specifically, your Envato email). In any case, you can log in to our Help Center and respond directly from your account page to avoid these issues. We are passing your note along now.
Is it safe to upgrade from Slider Revolution 6.7.40 to the latest Slider Revolution 7 bundled with the latest update without first upgrading to the last version of 6?
Hi cliffsidedreamer! We believe so, but we cannot confirm the details with certainty. In any case, please note that this is a major update for Slider Revolution, so we strongly recommend verifying all PHP compatibility requirements first. As a best practice, please ensure you create a full backup before proceeding to be safe.
Hi,
I updated Uncode to the latest version and I can see the new Horizontal Scrolling feature page on your website.
However, I cannot find this layout in the Demo Layouts importer or Wireframes.
Is the Horizontal Scrolling page available for import as a single layout, or is it only a showcase page? If it is not available for import, could you please point me to the module/settings used to build it?
Thanks.
Hi valsidalv! You need to be sure to have updated the Uncode Core plugin, then you will find this layout in the Selective Demo Importer.
Hi,
Thank you for the quick reply. Updating the Uncode Core plugin solved the issue — the layout is now visible in the Selective Demo Importer and the import worked successfully.
Thanks again.
Hi valsidalv and thank you for the confirmation!
I have purchase throughout the year 3 uncode licenses. Of which, only 1 has been fully published and in use. The other 2 where for clients that ultimately decided upon features not available on Uncode. I now what to use the remaining two, and I cannot it says its registered, but it is not. As I had deregister them upon deleting the theme and adding the one I ultimately used. I need them deregistered, and the article on this does not provide an email to send request to. Can someone help?
Hi eciprian! From what we can see here, we can’t tell you very much. In any case, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
I did see that, but it didnt have the information I needed. I have sent the message through the channel you indicated for personal assistance. Thank you
Hi eciprian! We will get back to you with a response shortly. We noticed that this message was sent just two minutes after your private message.
Hello! I have recently purchased the Uncode theme and I am getting stuck on a few things. I have gone through the available documentation and am not able to find any solutions to what I am trying to do. I went to open a ticket in support, but when I try to log in I get: “We are sorry but we can’t find any valid license for Uncode Creative WordPress Theme.” How do I get into the official support channel?
Hi forceandform! It is very strange that you are encountering this error. Could you please try logging in from a different browser using the automatic Envato login method?
Hello, I reset a website and forgot to deactivate licesnse code. My support expired, where I can contact to remove license from old domain?
Hi Junkvila! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Thank you very much for this incredibly good theme. It is an absolute dream. I recently switched to a new theme, and the experience has been fantastic. It’s brilliantly designed, extremely well thought out, and a joy to use. Perfect in every way! I sincerely hope it will continue to be actively developed and supported for a long time, because it truly deserves it.
Hi clemens2284! Thank you for your kind words and for your support. We are very happy to hear your feedback!
Hi, I bought your theme. Some great designs but seems very very restrictive. I hope I’m wrong but are your columns restricted to not allow: 1/12, 5/12, 7/12 or 11/12? Surely not, I hope I’m missing something.
I am also struggling to get your “inverse columns’ to work. I have slected “Inverted Device Order” YES. But it doesn’t work. Any tips?
Hi One9Creative! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
Hi chauhanheena! Which fade effect are you referring to? Are you talking about the blur effect at the top of the page? https://undsgn.com/uncode/homepages/creative-artist/
We recommend starting with an example that uses a video in the header, loaded directly as a Row background.
In any case, we think it would be best for you to open a support ticket so our team can guide you through this in more detail. In fact, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
