26730 comments found.
Please deregister my purchase code so i may register on a new website.
Nevermind! I was able to do it on your support site! Thanks
Suddenly you have made it so the theme has to be licensed for the page builder shortcodes to render. It was never like this before and this is a really poor change to make. I had bought the theme back in 2014 and was using it on 2 sites, applying manual updates via FTP to one of them. However, now you’ve made that second site unusable.
Hello,
The Regular License was always intended to be used on a single domain. If you need a more detailed explanation regarding the Regular License, you can take a look at Envato’s license policy on this link.
When it comes to staging domain, we can add it as related domain. You can contact us via contact form here, include your purchase code and links for both domains, and we will add a staging domain as a related domain.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! A few more questions:
1. I see several demos for different scenarios like “Wedding Photographer”, “Photography Portfolio”, “Photo Studio”, “Photographer Portfolio”, etc. Are these built in/starter templates that we can quickly reference with the purchase of “Bridge”, or do we need to purchase both “Bridge” and each of the demo templates?
2. Let’s say I select “Wedding Photographer”, and in a few years some problems start to occur with this version and we need to switch to another newer format that perhaps uses some newer WordPress technology. Would we need to select a new demo and build the site out from scratch, or can we easily transition from one type to another keeping most of the structure intact?
Thanks!
Hi,
1. All demos showcased on landing page are included with the theme. Once you install the theme and register your purchase code, demos will be listed in Bridge Dashboard > Import section, and you can choose which demo to import.
2. The theme is updated regularly (changelog). Once a demo is imported, and content of the site built, importing another demo is not recommended. By importing another demo, the settings, widgets and pages of that demo are added, and they can override existing ones. We always recommend importing new demo on a clean WordPress installation.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! If I purchase this theme: 1. Will I have any issues when transferring to a new web host if the domain remains the same?
2. If I need to do some testing in the event of a PHP upgrade or something similar, can I use this theme in a subdomain of the primary domain/site to help test the site? Or if I use it with the WP Staging plugin, would these scenarios require a second license if it’s intended for testing and not intended for public access?
Thanks!
Hello,
Thank you for taking interest!
1. The theme has a registration module and when migrating site, it is necessary to deregister purchase code in Bridge Dashboard, and you can register it again.
2. When it comes to subdomains, we can add a staging domain as a related domain. This will allow purchase code to be used for both domains.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Could you please deactivate my Bridge license from whichever domain it is currently registered to? When I try to activate it, I receive the message that the purchase code is already registered to another domain, but I don’t know which domain it is associated with.
I’m currently developing the site locally using Laragon and will upload it to my live server once it’s ready.
I also cannot access my QODE account. The login page does not work for me, and I’m unable to reset my password either, so I can’t deactivate the license myself.
I understand that my support period has expired. Normally I would renew it if I needed technical support, but in this case I’m unable to use the product I already purchased because I can’t access my QODE account or manage my license. I’m building this website before launching my business, so I was hoping to get the site up and running first, then renew support later if I ever needed it. The theme itself has always worked perfectly, and I’ve never had to request support before.
Could you please check which domain my license is registered to and reset or deactivate it so I can activate it on my new installation?
Thank you very much.
Hello,
Thank you for using our theme. We deregistered your purchase code, and it can be used again now.
There is no need to extend support if you need assistance with your license. In such cases you can contact us here over comment section or via contact form here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you very much! I really appreciate your help and the clarification regarding license-related assistance.
Have a great day!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’m writing to you because I have version 28.7, WP Version 5.9.13, PHP Version 7.4.33. If I add an element like a video player to the page and include a YouTube link, the video no longer displays on the page. Do I need to update the template, WP, and PHP versions?
Hello,
It is recommended to keep the theme updated. Before you update your PHP version and WordPress, please update the theme first.
To update Bridge theme and bundled plugins please follow instructions from the video in this link: How To Update The Bridge WordPress Theme And Bundled Plugins and please don’t skip ‘10:34 – One final step after updating the Bridge theme’ part of the video. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. It is important to update Bridge Core plugin that will be listed there.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Filing a bug—our support has expired, but we can’t afford $50 to report a bug, heh.
We use the Envato Market plugin to keep Bridge auto-updated, and are using a child theme for minor cosmetic changes. Whenever Bridge is updated, the background of the entire site resets to white. To fix, I go to Qode Options, where the custom colors still appear in the color pickers, despite not actually deploying, and click “Save Changes” without actually changing any settings. That fixes the background color and we’re good to go. Possible to fix?
Hello,
Thank you for using our theme. This is not a bug, but a necessary step when theme and plugins are updated. Navigating to Qode Options > General and clicking on ‘Save Changes’ button is necessary in order to generate a new dynamic CSS file with all the settings from Qode Options.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Could you please deactive my licence from whatever domain it was previously registered to. thanks.cause dashboard, system info and import empty and my php version 8.3.17 also I tried with 8.2. I have no idea why it is not works . Also firstly I use on my local with local wp and then I will upload server
Also it says registered another domain but I don’t know which domain can you please check it?
Hello,
Thank you for using our theme. We deregistered your purchase code, and you can now use it again. It was connected to a localhost domain.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The original domain name was a temporary domain name https://xiaoguim2.sg-host.com It is not the final domain name, and it is required to remove the permission to apply the purchase code to the original domain name, so that the new domain name can continue to apply the purchase authorization.
Hello,
We deregistered the purchase code for you. You should be able to register the theme now.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I am writing to report an issue regarding the WooCommerce template overrides included in the Bridge theme. The theme’s current cart.php file is based on an older version of WooCommerce (10.1.0). Since WooCommerce has recently updated this core template to version 10.8.0 (introducing important security, semantic HTML, and accessibility improvements), WooCommerce is now triggering an outdated template warning in the WordPress dashboard. As a customer, I am reaching out to give you notice about this discrepancy so your development team can review, merge the new WooCommerce features/requirements, and release an official fix in the next theme update. Thank you for your attention to this matter. WordPress 7.0, Bridge: 30.8.8.8, WooCommerce 10.8.1 Best regards
Hello,
The theme will be updated next week. As you may know, WooCommerce releases new versions of the plugin every few weeks. This means that some of the template files we use in our theme might show up for you as outdated. Note that most of the WooCommerce updates do not change anything critical, so it should not have an impact on the theme’s functionality.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Wordpress is asking me to update the plugin “WPBakery” but it’s also asking for a license key to do so. I tried to open a support ticket but its asking me to pay for the support. I don’t need support, I just need you to update the included plugin so it doesnt pop up in my screen as out of date.
Hello,
Bundled plugins do get updated with the theme, please see changelog. To update Bridge theme and bundled plugins please follow instructions from the video in this link: How To Update The Bridge WordPress Theme And Bundled Plugins and please don’t skip ‘10:34 – One final step after updating the Bridge theme’ part of the video. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. It is important to update Bridge Core plugin that will be listed there.
In case you need immediate update of any bundled plugin, you can also contact us using this email (just add your purchase code in the mail), and our support agents will send you the latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Demo import has been stuck at 0% from past 1 hour. No matter how many times I try to do it, it’s still at the same 0% stage. Reason? Screenshot:- https://gyazo.com/4e1e347d879e5781aa30e69fba83f104
Hello,
We couldn’t reproduce this on our installation of the theme. This could be caused by some 3rd party plugin conflict, or perhaps some module missing on your server.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Cannot open a ticket as my support time has expired. I think its a basic thing and I dont need to buy a support package to get this help.
This way we can only test the theme and demo import on our local installation, which we did, and the demo is working correctly.
As this might be caused by some missing module on your server, or if your server perhaps has some firewall, you can try importing demo on a localhost installation, and then migrating it to your server.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I can’t activate Slider Revolution with my license. Could you please help me? Thank you!
Hello,
The plugins that you got after the purchase (like Slider Revolution and WPBakery) are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Dears! Your support was great. Thanks! I would like to know how to hidde the date of the post and the author info (at the home and in each post). Best regards
Hello,
Thank you for using our theme!
This can be done with some custom css, and our support agents can assist you with it. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi and greetings. I just installed your theme option bridge105. May I find out from you how do I change the header image where the menu are within the theme? Thank you
Hello,
Thank you for using our theme!
The parallax background in this demo is set in Row settings. For more info please check this section of documentation.
Since author’s dashboard is meant for general inquiries and pre-sale questions, if you need further assistance, please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, it’s seems that WordPress Slider Revolution Plugin <= 7.0.9 is vulnerable to Sensitive Data Exposure. Please release the last plugin version, please. Thanks in advance for any help you can provide
Hello,
In case you need immediate update of any bundled plugin, you can contact us using this email (just add your purchase code in the mail), and our support agents will send you the latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
thank you, email sent
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I just purchase this theme. Is this Wordpress theme or Elementor Kit? Can I install for specific pages only in Elementor? Thank you
Hello,
The theme is WordPress theme, but it is compatible with Elementor Page Builder (free version) and have some demos built with Elementor Page Builder that you can import on your side.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
QodeDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello
Hello,
We did not receive your whole message, please contact us again.
QodeDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
After the latest update, the Timetable plugin started showing this error: “Timetable Booking Schedule for WordPress plugin license not verified.” I followed the instructions to verify my purchase code, but I get the following message: “License not verified. Please provide a valid purchase code and click the ‘Verify License’ button. This purchase code belongs to a different item.” Is there something I’m doing wrong?
Hello,
The Timetable plugin is included as a bundled plugin, and we bought an extended license for it. You can use the plugin without entering purchase code. We cannot give out the license code due to ThemeForest’s policy. You can read more about bundled plugins here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is the latest version of Bridge compatible with Wordpress 7.x?
Hello,
The latest version of the theme listed in changelog is compatible with WordPress 7.x.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
