Hi rocqolivier! We can confirm that other users are experiencing the same issue, so we certainly recognize that this problem exists in certain environments. However, none of the users with active support have provided us with the necessary WordPress and FTP credentials to debug the root cause. As mentioned, as soon as we receive access from a user with an active support subscription, we will investigate the issue and, if a fix is required, we will either provide it directly or release an update to resolve it. We appreciate your patience while we wait for the opportunity to diagnose this properly.

Thank you for your quick response ! I’ll be keeping and eye on this matter here, hopefully there will be a solution soon.

Hi rocqolivier! We are confident that the issue will be something simple and quick to resolve once we can take a closer look. Unfortunately, it only occurs for a small number of users, and we still have not had the opportunity to debug an installation where the issue is active, as we have not yet received access from anyone with an active support subscription. As soon as we have access to investigate a live site, we will be able to identify the cause and provide a fix.

Hi webjesidisimonemorganti! Yes, we have received a total of three reports regarding this issue, including yours. One of the users has an active support subscription and opened a private ticket; however, they have not replied since yesterday. We have a strong suspicion that the error may have resolved itself for them. To identify the root cause of this problem, we need to examine an installation where the issue is currently occurring, which can only be done via our private support channel. Once this user gets back to us and provides the necessary login credentials, we will investigate the matter and let you know what we discover.

Hi okgeorgestudio! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi onnodesign! We apologize for the inconvenience this issue has caused. At the moment, we have not received any other similar reports following yesterday’s update. To identify the root cause of this behavior, we would need to investigate a site where the issue is currently occurring. As we have mentioned previously, this requires full access to the installation, which can only be handled securely via our official Help Center for users with an active support period. Since this is currently an isolated report, it is unfortunately not possible for us to debug the issue through correspondence alone. We are monitoring our incoming tickets, and if we receive other similar reports, we will let you know immediately.

Hi SocialPepper! We have another user who reported this same issue and opened a private ticket. We are currently waiting for them to provide their login credentials so we can investigate further. At the moment, we have no other reports of this, and we are unable to replicate the issue on our end. We will keep you updated as soon as we have more information from that investigation.

Hi SocialPepper! Is your admin panel still down, or have you managed to regain access? In the meantime, other users have managed to fix this by renaming the Plugins folder via FTP to something else. Once they were able to log back into the admin area, they renamed the folder back to its original name. This process should allow you to regain access to your admin dashboard. We will be releasing an update tomorrow that addresses and fixes this issue.

Hi stamasar! We have seen that you opened a ticket, and we have already replied to you there. As we mentioned, we will need your login credentials in order to log in and investigate the issue directly. Please provide the necessary access through the ticket so we can check what is causing the problem.

Thank you for the support. Issue sovled through ticket.

Hi stamasar and thank you for the confirmation!

Hi adrimarco! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi rrajaniphotographer! Thank you for your kind words about Uncode. We took a quick look at your website and there are no obvious errors or theme-related issues visible from the front end. The site appears to be loading correctly and we did not notice any evident connectivity or coding problems. A significant drop in traffic can be caused by many factors unrelated to the theme, such as Google algorithm updates, changes in search rankings, increased competition, SEO issues, indexing problems, content changes, backlinks, or technical settings affecting search engines. We would recommend checking your Google Search Console and analytics data to identify when the traffic decline started and whether it is related to rankings, indexing, or specific pages.

Hi brianshumway! The only way for us to investigate the issue directly is for you to provide us with access to your site, which must be handled securely through our official Help Center. Please open a ticket there, and we will be happy to look into it for you.

I submitted a support ticket

Hi brianshumway! Our support team monitors the incoming tickets regularly throughout the day. Once you submit your request through the Help Center, they will pick it up and begin the investigation as soon as possible.

Hi supermex! It is important to clarify that having lazy loading enabled does not automatically mean that speed testing tools will stop flagging image issues. These tools often flag the “initial network load” because they prioritize the rendering of images located “above the fold”—those that are immediately visible when the page loads. Since those images must be loaded instantly to ensure a good user experience, they will naturally appear as significant network requests.

Hi Awi70! This functionality continues to work correctly for all other users, so it is not an issue caused by the update. As you can see in our Change Log, there have been no changes to these specific features: https://support.undsgn.com/hc/en-us/articles/213454129-Change-Log
We have verified that everything is working properly both for us and for other customers.
In any case, please do not use this space for support, as it is not possible to debug issues this way. We have a dedicated Help Center for this purpose. Please open a ticket there and include all your login credentials (and please provide explicit written permission for us to deactivate any extra plugins to assist with the investigation): https://support.undsgn.com/hc

H andrewm324! You are correct; that is not a built-in feature, which is why we never showcase it in our demos.
While it is designed for text, it is highly likely that you can replace the text element with an tag to achieve a tooltip effect on an image. You would structure it something like this:

<a class="btn-tooltip" title="Your tooltip text here" data-toggle="tooltip" data-placement="top">
    <img src="your-image-url.jpg" alt="Your image" />
</a>

Hi supermex! We apologize, but as we mentioned previously, the instructions you are looking for are fully explained in the demo page and the documentation we already provided above.

We checked both pages in depth but could not figure out a solution for maps specifically

Hi supermex! No, there is no specific setting for Maps. You must use the Consent Logic feature as shown in this example: https://undsgn.d.pr/i/e1HEFI You will need to set up one Row to display the fallback content (like an image or a notice): https://undsgn.d.pr/i/CMMEC6 Then, set another Row to display the actual maps: https://undsgn.d.pr/i/Olcm26

Hi fifthstorey! Thank you for your suggestion. If needed, here you can consult a dedicated article: https://support.undsgn.com/hc/en-us/articles/214006385-Main-Menu-too-long

Thank you! This helped greatly!

Hi fifthstorey and thank you for the confirmation!

Hi serexzo! We apologize, but we are not familiar with any error using that specific message. If it is occurring, it is certainly not originating from the theme. Could you please let us know on which page this appears? Also, do you have any other plugins installed? Knowing this will help us determine if a conflict elsewhere is causing the issue.

Hi Maxim1985! It should be possible. The same hooks used for the WooCommerce category pages also apply to the native Brand archive pages — you just need to swap the conditional tag. WooCommerce native brands use the product_brand taxonomy, so instead of is_tax( ‘product_cat’, ... ) you use is_tax( ‘product_brand’, ... ).
Header Content Block:

<add_filter( 'uncode_ot_get_option_uncode_product_index_blocks', 'uncode_child_header_brand_cb' );
function uncode_child_header_brand_cb( $val ) {
    if( is_tax( 'product_brand', 'nike' ) ) { // your brand slug
        $val = 1133; // the Content Block ID you want to use
    }
    return $val;
}

Content Content Block:

add_filter( 'uncode_ot_get_option_uncode_product_index_content_block', 'uncode_child_content_brand_cb' );
function uncode_child_content_brand_cb( $val ) {
    if( is_tax( 'product_brand', 'nike' ) ) { // your brand slug
        $val = 1135; // the Content Block ID you want to use
    }
    return $val;
}

Replace ‘nike’ with your brand slug and the IDs with your Content Block IDs. Add the code to your child theme’s functions.php.

Excellent, that worked great. Maybe add it to the Action and Filter Help Page for other users that maybe looking for this. Thank you for your time and fast response time.

Hi Maxim1985 and thank you for the confirmation!

Hi rrajaniphotographer! From here it’s not working also on desktop, probablòy it’s related to your cache plugin or some settings that are over-optimising the website, try to disable it to test: https://undsgn.d.pr/i/2TgxLW

Hi GastonGC! As described in our documentation, when you import the Demo Contents, you receive a basic configuration along with placeholder images. The Uncode Demo gives you the possibility to import all the layouts so that you have every section and functionality available, rather than just a few isolated pages. However, as explained in the documentation, this means you start with a base configuration. Setting up the Menu and changing a few colors really only takes a few clicks: https://support.undsgn.com/hc/en-us/articles/214001065-Import-Demo-Layouts
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc

Thank you for the prompt reply.

I did exactly as the documentation and video told me to… and I still get a different color palette and different header settings. Any way to import those? I did import Theme Options, Theme Menus, and Widgets, along with the template, and all its posts and portfolio pages too.

Hi GastonGC! From what we understand, all you need to do is change the Accent Color to match that specific green. Simply create a new color with the hex code #132C2D and assign it as the Accent color under Theme Options > Customize > General. Once you do this, the blue will be replaced by the green.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc

Hi typomaniac! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

thank you very much for the fast reply. I sent a message via the form

You welcome!