703 comments found.
Very nice theme. Is there a blog section as well to make some standard wordpress posts? Thanks!
Hey there,
KnowHow uses WordPress’ default posts for the KB so there is no separate blog section.
I’m looking at possible changing this in the future though.
Thanks
Hi,
Great plugin, but the search is too strict? If you have an article with title “How to install Wordpress”, and search for “How do I install Wordpress”, you will not get any hits or suggestions…
Is there a way to change the strict search? For a knowledge database it is VERY IMPORTANT to have the search working.
EG. If I search for “keyword1 keyword2 keyword3”, I would like my customers to get results even though my article only include keyword1 and keyword3.
Hope you see the problem with KnowHow and the strict search not getting the results it should.
Hey there,
The search in this theme is powered by the default WordPress search, which out of the box doesn’t do an amazing job. But, there are a few plugins that can greatly enhance the WordPress search such as: http://wordpress.org/plugins/relevanssi/ which customers have been using successfully.
Thanks
Hi! How to make the page “faq”
I have added a question and made ??a page called faq? added it to the menu, and in the theme settings, but still no answers there! I am very distressed.
Hey there,
Thanks for purchasing one of my themes, I truly appreciate it! Please post your support request here: http://herothemes.com/support/
I’ll be able to help resolve your issue quicker.
Thanks
It does work, I’ve had support requests as usual today. Make sure you’re logged in and refresh your page browser, you’ll see the support request form.
Thanks
Is the knowledge base created just from posts (and their associated categories) or can you also include PDFs from the Media Library or Pages?
Some screenshots of the admin dashboard or more information on how to create the knowledge base would be greatly appreciated.
Hey there,
The knowledge base is created using posts. If you want to include PDFs you could just create a post and insert it there. I’ll look about adding more info to the item page 
If you have any other questions, let me know.
Thanks
Hi Chris
Have been using your theme and love it.I have been using 1.0.5 I just tried to update to your latest but is causing major issues (Cant access the admin area) luckily I did it in a staging area (using wpengine).
All I REALLY want to do is fix an accordian issue in IE (In ie they are blue – all other browsers work great). I asked you about this before and you said that you have included it in a new update.
Can you please tell me EXACTLY what code (and where) to change so I can just fix this issue manually?
Thanks Ken
Hey Ken,
If you’re having problems updating and want assistance, please submit a support request on http://herothemes.com/support/ where I’d be happy to help.
The shortcodes can be updated by simply copying the /knowhow/framework/shortcodes/ folder.
Thanks
Hi,
very cool theme. I love it. What i do, when i will this:
http://support.themeavenue.net/faqs/He groups the faqs. Cool. I will it
By the way: Go there of FAQ the you have the same misstake we with our website: www.support.interboost.me
Our solution: we killed this in the css-file. Interest is a icon for each menu-point.
You makes a good job for this theme.
Best regards, Andy
Hey Andy,
I’m not sure I follow. If you’re having an issue with the theme I’m more than happy to help. Just submit a support request on http://herothemes.com/support/
Thanks
Okay, i write you. What i mean is groups of faqs, that you have in an another theme: Support Desk – A Responsive Helpdesk Theme.
The same is to see on http://support.themeavenue.net/faqs/
Has you an update fpr this theme or tell me, what i do in the code for the same result.
Sorry for my bad english, i wrote better in german.
Best regards, Andy
Hey Andy,
There’s no plans at the moment as the way the FAQs work in both themes is quite different.
Thanks
I installed the theme. But when i checked ” Display the number of articles each category contains next to the category title?” to yes, still not seeing the category count next to the categories. Please help!
Hey there,
Thanks for purchasing one of my themes, I truly appreciate it! Please post your support request here: http://herothemes.com/support/
I’ll be able to help resolve your issue quicker.
Thanks
Hello,
Since Support Desk cannot be configured easily to display article categories, can KnowHow be configured to display randomly articles on each category with each page load?
Thanks.
Hey there,
Yes it can, in the theme options you can change between latest, random and popular listing of articles.
Thanks
Hi, I emailed you just now about title tags if I could somehow turn it off since it’s not showing correctly and i wanted to use yoast SEO plugin
thanks
Hey there,
When using Yoast’s SEO plugin you usually have to set the option “Force rewrite titles” set to on. I’ll reply to your email too.
Thanks
Hello
I am facing some problem on the websites breadcrumbs structure
My permalinks are website/postname
Main Catgeory – Hinduism and Sub category is Mahabharat
I have posted an article and chosen both Hinduism and Mahabharata as categories. When I visit the article page the breadcrumbs are wrong: Home / Hinduism • Hinduism • Mahabharata / Who composed Mahabharata?
It Should be
Home / Hinduism • Mahabharata / Who composed Mahabharata?
When I select just Mahabharat, I get
Home / Who composed Mahabharata?
While it Should be
Home / Mahabharata / Who composed Mahabharata?
When I select just Hinduism, I get
Home / Who composed Mahabharata?
While it should be
Home / Hinduism / Who composed Mahabharata?
Please let me know how do I correct this
Regards
Hey there,
Thanks for purchasing one of my themes, I truly appreciate it! Please post your support request here: http://herothemes.com/support/
I’ll be able to help resolve your issue quicker.
Thanks
Hi, i cannot embed a vimeo video within a toggle because it uses iframe. Can you please get that working?
I’ve made a note of it and will see what I can do for a future update.
Thanks
Hi, I’m using the theme for a work site and I was wondering if I can stretch the theme out further than the theme option “full width”
If so, could you please point me to the correct file to play with 
cheers
Hey there,
In style.css modify the max-width of the .container {} class. Default it 960px.
Thanks
Hi Chris,
Im interested in your theme, and I purchased “support-center” wich is a wonderful and perfect theme!
Before I purchase there are a couple of questions I need answers for:
1. Is it possible to let users register and post new articles in kb? 2. Can authors have a profile page where they can have a avatar and a list of articles they posted or comments?
Hey there,
1. There’s no front-end posting of articles (although there are a few plugins on wordpress.org that could help you here).
2. This isn’t a default feature of the theme unfortunately.
They’re two great ideas though, and something I might look into in the future
Thanks
alright! thaks alot for your response, good service as always! do you mind telling me wich plugin could help me with question #1?
A quick Google search brought up this: http://wordpress.org/plugins/wp-user-frontend/ which looks pretty great
BTW… Your facebook group/page doesn’t seem to exist…
Thanks for letting me know, I need to update the links in the theme files & docs
Updated to get rid of one bug related to using the KnowledgeBase (ie: the Wordpress internal FAQ system)
Probably not being used by too many folks given the theme n’all…
Anyway, with the latest Version 1.1.1 you get this error:Fatal error: Cannot break/continue 1 level in /home/[foo]
/public_html/wp-content/themes/knowhow/framework/template-navigation.php on line 145
To fix it you need to comment out the continue; on this line 145 as there’s no loop to continue out of…
Oops!
Hey there,
Thanks for letting me know about this, I’ve got an update lined up for release today so I’ll make sure to get this fixed.
Thanks
Hi Chris First: Perfect theme for my knowledge base and very well done! Like the option to modify stuff through the backend. Like so often I adjusted a few things to my need of which two may be interesting for others too. Since I guess I can not post code here, i made an entry on my base: http://wiki.derverstaerker.ch/knowhow-theme-adjustments/
1. I added keyboard support, when searching for content. I don’t like to grab for the mouse when I’m typing. So now I can just hit the down/up-cursors to select one of the found entries and hit enter. (I’m not a JS crack [yet], so this is probably not perfectly coded) 2. There seems to be a left over on the start-page layout which causes some additional margin on the right column starting from the second row. Fixed this by removing the class ‘half-gutter’ on line 45 in index.php. Couldn’t determine any further effects.
Regards, Atreju
Hey Atreju,
Thanks for the awesome feedback. I’ve got an update lined up for release today so I’ll make sure to get the 2nd fix in there.
Thanks for letting me know
Hi Chris!
I applied the update and now empty categories are displaying on the home page again.
How did we fix that last time? Please let me know when you have a moment – Thank you!
Ooohhhppp!!!! Edit… I see there’s a feature to exclude categories! 
Nice!! Thank you!
Hey there,
Use the “Exclude Categories” option to filter out categories you don’t want to display on the homepage.
Thanks
You were posting just as I was typing! – Thank you!!!
No problem
Hey Folks,
All support requests should be made via our site Hero Themes. We can help you much faster this way and get any issues resolved for you.
Thanks
Hi Chris I have an issue with the “toggle” It works totally perfect in all browsers (Safari/Chrome/ipad/Firefox) but when used in IE (using 9) the actual toggles are a dark blue instead of the grey making them unreadable. Take a look www.chemistapp.com
Unfortunately although I dont use IE many of our customer do because it is default on their computers.
How do I fix this?
Thanks Ken
Hey Ken,
Thanks for letting me know about this, I’ll take a look and get this fixed. An update should be out within the next 24-48 hours depending on how long it takes for ThemeForest to approve it.
Thanks
Thanks Chris – Can you please notify me once this new version is available. So I can make sure that I am getting the correct version Cheers Ken
Hey Ken,
If you have item notifications turned for this theme (on your ThemeForest downloads page) you should receive an email when it’s uploaded, otherwise keep an eye on my twitter: @herothemes for news.
Thanks
Hi Chris,
thanks for the perfect theme. I bought it and using perfectly:)
but I have a problem now. live search isn’t working. Why ? don’know. when I upload the theme files, live search was working perfectly but now not working. Maybe ? setup some plugins like Better WP Security. But I tried to deactive plugins, but nothing change.
how can I fix it?
Thanks.
Hey there,
Try deactivating all your plugins and let me know if the issue persists. Email me via my profile (http://themeforest.net/user/ChrisMooney) with your WordPress details if it does and I’ll take a look.
Thanks
