Discussion on JupiterX - Multipurpose WordPress & WooCommerce Theme

Discussion on JupiterX - Multipurpose WordPress & WooCommerce Theme

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16522 comments found.

Hi,

Using the Button shortcode placed in a slide in Layer Slider isn’t showing correctly ? Thanks

Hey I am afraid you can not place a shortcode inside LayerSlider. so you will need to generate your button inside a page and view source to grab its naked source code. if you feel its difficult to do that, open a ticket in our help desk, so our staff will help you about this. Thanks

Great job on the theme, thank you!

Question, the “blog carousel” seems to only show the featured image with a title underneath it. Is there a way to have this show only a snippet from the blog post along with the title?

Thanks,

Gabriel

Thank you for the reply. Yes, you are correct, I mean excerpt.

Yes I will add this feature in coming version and you can enable it from its options. Thanks

Thank you, I look forward to the requested option in a future version.

Hi,

I am impressed by your theme however in the Masterkey settings when I press save changes, a screen pops up and says, “Changes cannot be saved”. Is there something that I need to know on how to fix this.

Hi, I am sorry I spent past 8 hours in flight and could not attend to tickets, I will attend to all tickets once I wake up. please give me your ticket number so I can make sure your ticket is answered out of queue. Thanks for your patience. :)

Hi Bob, No problem, Ticket Number is #83601

Hey thanks for porviding your ticket number. I will check your ticket today once I reached finished with some updates tasks. Thanks for your patience.

How do you change the color of the body text within testimonials (for example in the footer) without adjusting other colors?

ie. My footer body text is white, but the testimonials will not show.

Hey thanks for letting us know about this issue, Please open a ticket in our help desk and I will assist you. Thanks

I downloaded a font I routinely use in MS Word/Gimp, via fontsquirrel as instructed in your FAQ. It shows up in masterkey settings like it should (in “choose a font” but not “body font family” menu). But it doesn’t work, nor do any of the fontface fonts I’ve tried. All the google fonts I’ve tried work fine. I’ve tried this in firefox, chrome and IE, all of which are up to date. FWIW, I was unable a few weeks back to get a font I purchased from myfonts.com to display correctly in any browser as well, so it could be a setting on my computer. Any ideas would be appreciated.

Hey thanks for letting me know about this. I should check this before letting you know what exactly happens to stop this from working. Please open a ticket in our help desk and share your WP access in your ticket. At this moment I am pretty busy with an update schedule for tomorrow, so please keep in touch in help desk and I will focus on your ticket to understand what may cause it to stop. You can reach me to refer my name in first line “Bob Ulusoy” so our staff will assign your ticket to me directly ;) Thanks

Okay will do. Its hosted on my local server right now though so there’s no way for you to access it.

Oh, thats sad, anyways, once you moved to a server let us know, I will be glad to give you a hand on this issue ;)

Hi Artbees,

I’m installing your theme, the revslider (2.3.91 vs 3.0.8) are in old version, can you say me if it’s ok ? We have layerslider en revslider : what you recommend us for the use of your theme? Both?

Thanks, have a good day

Hey thanks for your suggestion, today we will release a new update and we will give the out the new version of RevSlider, so if you are using WP3.6 kindly use LayerSlider since its updated in last updates. Thanks

hi again,

small request – please anchor the date and time info on the top header to the left so that content such as phone and email will be added to the left.

thanks!

Sure I will fix this in coming updates, you are right it should be the way you explained. Thanks

i mean anchored to the left so any text goes to its right. but i guess you got what i meant. also, please issue a quick fix for the blog date display, there should not be a comma between month and date and please add the year. thanks again!

Yes sure I have it in list as well and will fix that too. Thanks

Hi Theme looks great! Good purchase! Wanted to know: 1. How to update, as I bought a couple of days ago and don’t want to wipe out all I’ve done? 2. On the About Us, when I leave the existing images, it says in a pop up- “Cannot access local image”. Not sure which one’s it can’t find, but it pops up 2X, which leads me to believe on the About Us 2, there are images that are missing? I did load the demo content in the xml file? 3. Are the background images from the boxed look here as well? 4. How do you grab the header samples? I’m confused about this and went to the documentation area and see the sample pages inside WP, but am unclear on how to change/replicate them? Can you guide me?

Thanks!

Hey thanks for choosing our item,
For updating please refer to Docs => Updating wordpress theme
For your other issues please open a ticket in our help desk so she can assist you. We can only reach to respond to pre-sale questions. I and my support staff will be there to help you. Thanks

Related URL: http://111.67.16.196/

Hi,

By default, the responsive width of the Jupiter layout is 1140px, in that when the width is 1140px or less, if you had a sidebar, the sidebar gets pushed down below the main content and the main content assumes a full width. I know that, within the Admin area, you can change the width at which the responsive menu appears. However, there is no way to control when the sidebar should get pushed down and main content to become full width. Can you please add this feature to your next update?

But, for now, can you tell me exactly what I need to alter in the CSS to modify this width? I would like to change it to 960px. Please note that I still want to keep the grid max-width at 1140.

I have also submitted a support ticket.

Thanks.

Hey thanks for letting us know about this. I have already added this feature to our coming updates list and you should expect this feature in v1.3.5
We will back you in help desk for more information. Thanks

Amazing support. ( But, the parallax issues doesn’t seem to be have solved consistently. It appears that the settings I had for one page doesn’t work for another. Buggy. The photo gets split into two photos and shows the top of the image at the bottom.( Also the stretch/fit and the TOP CENTER IMAGE option in the masterkey doesn’t work for me, the settings doesn’t change anything. The newest update is corrupted?) Needs to be soon and finalized, since it’s been around for a while from prior tickets.

See new opened ticket here: http://artbees.ticksy.com/ticket/83920 Issues with consistency on content being too close to the border: See ticket here: http://artbees.ticksy.com/ticket/83193

Also: The masterkey options seems to be corrupted, a lot of the options like stretch/fit doesn’t work.

Thanks much. As always, thanks for the amazing support and theme.

CLOSED the ticket, found a solution.

But please review this ticket: http://artbees.ticksy.com/ticket/83193

Hey Andy, Thanks for letting me know about this. I am working on new update right now and I will check your issues as well as your tickets myself. So give me until tomorrow so I can attend to your tickets. Thanks for your patience and your kind words

Does this theme have a custom Login/Registration Form which I can use for registering new users?

Hey thanks for considering our item. We have login form in header toolbar, however you can add such features using a plugin, but if you ask if there is template, no we did not add it yet. Thanks

Hi, Thinking of purchasing this as it looks very cool. A few questions. Would it be easy to add downloadable products to the shop? Are you using Woo Commerce? Is there a admin back end we can log in to to explore the back end before we buy. Is that possible? The admin interface is so different from theme to theme, and while your’s looks awesome in the screen grabs, I’d love to be able to take it for a test drive… Thanks geoff

Hey thanks for considering our item, Yes we use Woo-Commece and you can use all its features in Jupiter. We have completely styled it to fit our theme’s design. unfortunately we did not set up a test drive yet. Thanks for your interest.

Great theme but I’m having major issues with the responsiveness of the layout. The site does not respond well on mobile devices and the layout look different on various monitors. Is there some code I can enter to make the website fluid and responsive across all monitors and devices?

Hey thanks for choosing our item. I can not replicate your issues!! we have coded Jupiter to meet all responsive needs. Its completely fluid and it will fit to all screen sizes below 1140px. for more clarification please open a ticket in our help desk so we can have deep look into your case. Thanks

One of the latest theme updates broke one of my plugins, I tried installing other plugins, but noticed the same issues. I switched to the twenty thirteen theme to confirm that it was in fact a theme issue. I’m getting the following:

Notice: Undefined variable:

see for yourself here: http://www.canadadocks.ca/new/shop/cleats/6-inch-canadadocks-polished-aluminum-flip-up-dock-cleats/

thanks for looking into this.

Hey, Thanks for your positive feedback, you website success gives us a huge happiness ;). you can post back the ticket number here once you have posted it as I see comments very often. Thanks

perfect. here you go: Ticket #84392

I have a flight to catch and as soon as I arrive I will check your ticket. the most late tomorrow this time it should be answered. thanks.

Hi artbees, first thanks for such a nice looking theme. There is one significant issue that I noticed today just after purchasing it. The theme does not output the metatag description on some pages (also checked on your demo site e.g. the homepage or team member detail page). Essential for SEO and SERP conversion. Can you please have a look at this?

Hi, thanks for letting us know this issue. Do you mean that SEO plugin’s generated Meta tags do not be appended to head tag? Please report such issues in our help desk. Thanks :)

Hey, great work with the theme, I just got 2 questions regarding it.

Since I don’t really like the header toolbar, I was wondering whether there is an option to make the log in panel appear exactly like the contact form appears. What I aim to do is to create a small box (like the one with contact and “to the top”) which after clicking, would pop up the login panel instead of the contact form.

I have a slider right below the header menu(LayerSlider). My question is, whether I can make the menu to overlap the slider? It is currently just above the slider and I want it it to be on the top of it.

I would immensely appreciate the help!

Is it possible to use the Layerslider and a transparent menu or do they have to occupy separate elements? I see that it is using any of the static banners or “sliding banner” but I don’t see how it would work with the layerslider.

I think I found where you answered that on page 14. I’d really encourage you to provide this as an option. So many other themes allow this transparency and it could easily be called a very popular design trend. Kallyas being the most popular one.

Hey thanks for letting me know about this feature. In fact LayerSlider is below header and I did not bring it up to below transparent header. Why? because it can be very confusing and frustrating for some people. But I will make it possible with Banner Builder. This is what I can promise. Thanks for choosing our item :)

I get this error Notice: ob_end_flush() [ref.outcontrol]: failed to delete buffer zlib output compression in.. /functions.php on line 2736. It shows up in the page composer.

Do you know how to fix this?

I use the latest 3.6.1 wordpress version and the newest version of the theme.

Thanks :)

3.6 i mean*

Hey thanks for reporting this, I will need to have a look on your installation before troubleshooting, please kindly open a ticket and share you WP access so I can get a clear understanding of the nature of the error. Thanks

cool theme guys, i thinks this is going to be a hit :)

Hey thanks Mate (and for choosing Jupiter), Please let us know if you need assistance about any anything.

The translation dons’t work!

Hey, may I know which plugin you are using? or if you only translate it to a language we should check that for you before troubleshooting anything for you. I will need FTP access to Wordpress root folder (to check wp-config.php) + WP access to your installation. Please open a private ticket in our help desk and our staff will help you regarding this issue. Thanks

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