703 comments found.
I was about to ask a question when above you mentioned a article limit “what is the article limit ?” as this is very concerning to me also how do you align centre the logo
Hey there,
I haven’t said there’s a limit on the number of articles you can have. The theme doesn’t limit this.
To center align the logo you’ll need to edit the template CSS. Unfortunately we can’t assist with customizations.
Thanks
I’m using this theme, but no there’s seems a bug since i’ve upgrade to WP 3.8 MULTISITE I can’t add article/edit arcticle.
Hey there,
Support is provided via http://herothemes.com please submit a support request there.
Thanks
Hi, your theme is exactly what i need, but please answer my two concers. 1. Can a registered user create a new article ? if not do you have a way to go around this ?
2. Can it handle 1000+ articles ?
Thank you and great work
Hey there,
1. Not on the front end. If you give a user permissions to create new posts (author or above) then they can create new articles on the back-end.
2. Yes, the theme doesn’t limit the number of articles you can have.
Thanks
I have discovered that the DiggDigg plugin used with normal display causes the sidebar widget to screw up. Would be nice if they both worked together nicely.
Hey there,
Just seen your support request and will get back to you there.
Thanks
Hello,
I really enjoyed working with this theme. Super clean and elegant. I used it recently on a dental website www.hospitalitydental.com/faqs/
Thank you!
Hello Chris
I want join the theme with "DW Q&A" plugin. The result is fantastic. In live search I can see KB results and question of plugin, as I want.The problem is Questions are set as 'standard' type so when I search, live results show same icon for standard articles and questions of plugin.Can I difference post type for apply a custom icon?Sorry, my english is soo poor
I think if I add a new type post for KB articles I can use ‘standard’ type for questions and change icon with css
Ok, I have added type post format in functions.php. Now, how can I change icon associated to post-format?
Thanks
Ok! I’ve made it works!. Only is needed edit search.php (filter and tag results) and add some css.
Thanks 
Hi
Is it safe updating to WP 3.8 with this theme running?
Thanks
Hey there,
It’s been tested and works with no issues.
Thanks
Does the theme support attachments well? For example, I intend to have articles that are mainly for attachments to PDFs that are uploaded via WordPress or hosted elsewhere.
Hey there,
This theme doesn’t have attachment functionality built in, although some customers have been using plugins for this.
Thanks
This theme continues to disappoint, there were bugs when I bought it months ago, just re-downloaded, and now the archives aren’t even styled. The header is touching the top, and there is just a random ‘li’ showing the subcategories? Fresh install.
Hey there,
I’ve not seen any support requests from you reported any of these issues, I’m more than happy to fix any bugs. Head to http://herothemes.com and submit a support request and I’ll get them sorted.
Thanks
I’ve had to fix it myself, and can’t really be bothered to submit a request, but just so you know, the archives header is broken. It’s a great looking theme, nice and clean, just wish it was a bit more polished with the coding.
One more quick question, I have no articles in ‘Uncategorized’ but it’s still showing, and there is no option to delete it?
You can hide the category from appearing on the homepage:
Theme Options > Homepage Options > Exclude Categories
Or rename it. It’s a default WP category so it can’t be deleted.
Fixed the archive template, thanks for letting me know.
Thanks!
This is regarding the KnowHow theme that we purchased. We would like to use multiple language for the content. We did use a WP plugin qTranslate that works for the content but we noticed two things. Some of the headers on the page (Popular Articles, Categories) do not get translated when I switch to another language. Secondly, when do a search using the search tool in a foreign language, the results show up in English.
How can we get these two issues fixed?
Thanks!
Hey there,
Support is provided via http://herothemes.com please submit a support request there.
Thanks
Hi, I really like your theme, do you have the Chinese version? Thanks
Hey there,
No Chinese language files are provided.
Thanks
Hi,
I just purchased this theme but the .pdf manual that comes with it is really just bare bones and not as helpful as I wished it to be.
Unfortunately, your online help forum, using the same theme, doesn’t seem to be working either. And most articles show the same dummy content but nothing related to the title of the article.
Please fix your online help forum!
Thank you!
Hey there,
I think you’re confusing the demo for a real knowledge base. If you need further assistance or you feel there’s anything we can improve on we’re more than happy to hear from you and help you.
Please submit a support request via http://herothemes.com
Thanks
Yeah, I realized that later. The demo just looks too real. 
Its great wp km theme
I want to know how to order my categories on homepage & where ?
thx
Hey there.
The categories are ordered alphabetically. You can reorder them by changing the name and added a number in front like this:
1. Category One 2. Category Two 3. Category Three etc
Thanks
Hi there. Would you be open to applying the GPL to this product in its entirety, now that ThemeForest allows authors to fully license with the GPL? I see that Orman Clarke did this recently.
P.S. It is currently licensed with a regular licence, no extended licence and no full GPL. This makes using the theme in a multisite environment problematic from a licensing perspective. Thanks for considering this.
Hey there,
It’s not something we’re looking at, at this time.
Thanks
Hi
Does this theme not support Google Analystics?
Hey there,
The theme doesn’t no, we recommend you use a plugin such as: http://wordpress.org/plugins/google-analytics-for-wordpress/
Thanks
Hello, I have requested a support ticket at the Hero Themes (as advised in documentation). Is nobody replying to support request? The ticket have been waiting some days. Thank you
Hey there,
I just checked the support system and don’t have any from your username. All support requests from the weekend have been answered. Email me via my via my profile (http://themeforest.net/user/ChrisMooney) with your Hero Themes username and I’ll take a look to see what’s going wrong.
Thanks
Hi, I work for a large company and we want to incorporate a Wiki. We looked at MediaWiki but it seems limited in terms of development options. We’re now looking at your wordpress theme and I need to check, is it possible for logged in users to edit a wiki page from the front end, or is it the case that when they edit a wiki page it brings them to the wordpress control panel instead?
Thanks, Mike.
Hey Mike,
There’s no front-end editing of the content, it’s all controlled via the WordPress dashboard.
Thanks
How to setup/configure use of multi-language?
So the user can choose a different language and the interface will appear accordingly? For each article we will need to create for each language?
Hey there,
You’d need to use a plugin for this. The theme has been fully tested with WPML and works great with it.
Thanks
I just bought your theme… where can I get the demo content? xml files?
Hey there,
You should have received it in reply to your email.
Thanks
Hi Chris,
Checking in to see if you have plans to make this a plugin. We have so many clients who see mutlt-sites we’ve done with this theme and love it. It would be great to have a plugin.
I know a while back you mentioned you were considering it. Hope that’s coming to fruition soon.
Thanks,
It’s something that’s being developed, we’ve just been busy with other projects. Something is coming soon
Thanks
