16511 comments found.
Is it possible to have a fullwidth portfolio grid?
Hi, This is one of the features we are adding in V4.0 and its already compatible with full width row. Currently we are working to finish this version.
Thanks 
Hi – I just bought this but each time I try to install it as my theme it won’t work…I keep getting the following message…and before you ask, yep I did just try it with the 5mb installable file not the whole bunch
The uploaded file exceeds the upload_max_filesize directive in php.ini.
How can I install it or have I just totally wasted my money?
Please help 
Hi, You did not waste your money. you just need to ask your web hosting provider to increase your upload_max_filesize to above 6mb. most of the web hosts have this option default set for 10mb but seems yours is still apache default value (2mb).
Thanks
I have purchased the theme. Is there a way I can switch the content to chinese text?
thanks
Hi, Thanks for using Jupiter. yes you can do so. you just need to change the WP language to chinese.
Thanks
Please convey my gratitude to the developers of this theme. They have done a spectacular job. As I keep working with it, and watching the videos, I’m constantly discovering the power, the care that went into the code.
For the video backgrounds, is it possible to rotate between 2 or more videos each time the user visits the page, or refreshes? To clarify, at any one time, only one video will be loaded with the page within a video background page section. The video that loads however will be random.
In my case, i just have 2 vids I want to switch between. I’m not afraid of diving into the code myself, but if you could point me in the direction of the file(s) that would need to be altered I would appreciate it,. The code doesn’t need to be clean or seamlessly integrated with the rest of the dashboard, my goal is simply to make it happen, without breaking the theme itself.
Thanks.
Hi,
Thanks for your supportive words, it gives us motivation to work even harder and better. I would strongly recommend you to check out our next awesome update that is going very soon. you gonna love it. 
Regarding to your question :
This is quite possible using php feature. you can randomize a section. video background can be little difficult to achieve using php and I rather thinking about JS script. I will try to do something about it. Please send an email to me as I am badly busy with the new update. I will check your request once new version out. I may give you some snippets.
Thanks 
Hello
did you change the contact form in the new version?
sorry i got it. and another question:how can i add new field ti the contact form, for example:name,email,massage and i want to add “phone” ... Thanks
Hi,
We have had some changes in contact form in current version that has phone number as an option. in next version we have added spam protection which is coming out with v4.0
Thanks
Any idea when version 4.0 will be out?
Hi,
We are still working on it. Unfortunately I can not give you an exact time. we plan and add some new things and improve while working. so sometimes the list grows and delays. I can only assure you that its worth waiting. 
Thanks
Hi, Is there a way we can have a videos section ? If so can we restrict the content of it based on paid and non paid members? Like if a memmber is paid he can view full video if not he can just preview it for 1 minute or display an image to buy membership… can this be done using this theme and any other plugins in combination? If you can please throw some light that would be great !! Thanks again !!
Hi,
Thanks for stopping by,
Well, the feature you need is not possible with a wordpress theme and you must consider to have this feature. I dont know exactly which plugin but you can try googling or search in WordPress free plugin directory : https://wordpress.org/plugins/
Please let me know if you have any other questions 
Hello,
We would like the end users using this website to be able to Register before they can Login or checkout any products on the website. I did not see any Register button on the live demo site. Can you please let me know if end users Registration functionality can be added to this theme? If so can you please throw some light on this. Thanks guys you are doing fantastic job answering various questions the potential buyers have !!
Hi,
Thanks for your interest. in fact its there and you just need to enable registration feature from wordpress general options. we have disabled in our demo.
Thanks for your nice words and supportive words. Let me know if you have any further questions.
Thanks
Is there a way we can have a videos section ? If so can we restrict the content of it based on paid and non paid members? Like if a memmber is paid he can view full video if not he can just preview it for 1 minute or display an image to buy membership… can this be done using this theme and any other plugins in combination? If you can please throw some light that would be great !! Thanks again !!
Please check your other comment. Thanks
Hi guys,
Just leaving a note that it’d be awesome if support was faster.
I posted a couple questions and it took over two days for a reply. I had more questions, and it took another two days for a reply. I made the suggested changes, but they didn’t work, and now I’m waiting again for almost two days. It means the project has been pushed away from it’s deadlines.
The theme is great and I’m sure you guys are overwhelmed and don’t have time to do updates as well as tech support. It’s just a pain to have my whole project and workflow pushed back a week while I wait 48-72 hours for a response on the Jupiter Support Forums.

Hi,
Thanks for your feedback, I have some notes about what we do recently :
1. We are working on a huge release with over 130 list of improvements, fixes and new features. We are doing all these to make all of our customers happy and be very confident on using it in their projects. soon it will be released (within this week) and you can check it out. We have also noted all of the bug reports, feature requests and will apply to our new version. We do not want to add useless features and options and rather we have tried to find a workaround to reduce options and it took us alot of time. These will benefit all over the time.
2. Our support forum reply time margin is within 24-48 hours (in normal days). in some occasions our support staff takes off days and thats why we get some delays. Currently we are looking for a support developer to add up to the team, but yet none passed our criterias. as you can assume working as a support team is quite distressing and frustrating job and it can be one of the reasons too.
After our new version I will get time to hear suggestions, reports and feature requests and it will also speed up our support services.
Please let me know if you have anything want to share with me or others. both negative and positive feedbacks are constructive.
Thanks 
Wow, that’s awesome! Excited to check out the update! Will it be fairly easy to update given that I already Jupiter installed and running?
Hi, No issue you will have. we will beta test it. there will be some notes in update log regarding some deprecated features and some changes that we will also reflect it in docs.
I can’t get the email form in the contact page to work. Please help.
Hi,
Please read here : http://artbees.net/themes/jupiter-demo/docs/#contactFormNotWorking
Can you tell me how the site above that used Jupiter created the grey boxes with the red icons in the middle?
What combination of shortcodes were used?
Thanks, PT
Hi PT,
Icon Box => Boxed style. there are other styles you may like to try.
Thank you!!
good luck!
hi, can you please confirm that theme works also with contactform 7 and has language-switcher for WPML?
Hi,
Yes both supported and there is an automatic language switcher that will appear in header toolbar.
Thanks
Awesome Theme 
Just little help on contact form 7. Is there a way to make style look similar to the themes default contact form.
I know it is not possible to add fields to the default contact form, I just want to add “company name”.
Is it possible to give transparency to Fancy Title’s Pattern background. What code do I add to the custom css.
Thanks.
Hi, Thanks 
1. For this question please visualise your request and post this in forum.
2. You will need to change the image in images/fancy-title-pattern.png you can just modify it in PS and reduce its transparency.
Thanks
Hi,
I am almost there purchasing this item. I have a question about the forum. Our website we want to have Forums, we thought about PHPBB. Can you please suggest us about the forums that can be integrated with this item? Any compatible Forum plugins with this theme ? Thanks waiting for the reply.
Hi,
Thanks for your interest.
PHPBB is not a wordpress module (plugin). We support bbPress in Jupiter and you can install it from Wordpress directly and start your forum right away in minutes.
Thanks
Hello,
I would like to purchase this. Can you please let me know if I can have Credit/Debit card processing on the website ? Can you please let me know some properly functioning plugins with this theme ? Thanks waiting for your reply !!
Hi,
Thanks for your interest.
You will need a plugin to have shopping feature such as Woocmmerce.
Theme should work with most of the famous plugins. If plugins are coded professionally there should not be any problem. From theme side if there is any bug that causes malfunctioning, we will fix it immediately.
Thanks
I can’t add google maps. Every time I add the link taken from google, nothing shows up in the page. Could this have to do with the new google maps?
Hi, Please kindly register in our support forum and open a new thread along with your WP access (in a separate post to thread with private reply option checked).
Explain your issue in detail, if possible use visual screenshots to show your needs or problems.
Our Support team will go through your issues and respond you within 24-48 hours.
Thanks for your corporation.
The blurred box feature will not display no matter what options I select. see attached link
http://s0.uploads.im/5KV6w.pngHi,
Please note that the Blur box only works when you place it into a page section (that has a background image) and the page section is the first page section in the document. So the only limitation is being the first.
Thanks
Hi!
Excellent team, congratulations!
I was just trying to translate a site i’m building with this theme. I’m using WPML plugin, and having displaying issues with the EdgeSlider slides. They just aren’t displayed in my other language translation. I wonder if I’m missing something, or if I just can’t have translated EdgeSlider slides?
Thanks a lot, and once more, great work! Diego
Hi,
Thanks for using Jupiter and your nice words,
Did you contact WPML support forum? Jupiter is certified WPML compatible and they should provide support if its not working. It should work, but the best way to solve this issue is their own support forum.
Thanks
Hello, one question before purchasing. Is it possible to use the content editor for portfolio post type or it is only for pages? Thanks & nice theme
Hi,
Thanks for your interest. Its for all post types that support content (edge sldier, posts, pages, portfolios, products)
Thanks
First of all i really like the website. One of the reasons i downloaded is was the demo content. For my website the video on the first page – were people have a discussion with each other above a map – is very useful. Unfortunately this video seems not to be inside the demo content. Where can i find this video? Probably on istock or something, but i can’t find it. I really would like to have this on my site. Does anyone know? Is it true that it is not part of the demo content.
Hi,
Thanks for choosing Jupiter.
Demo content (all the content) is included except stock images and videos due the reasons you may know.
You can purchase that from shutterstock : http://footage.shutterstock.com/
Thanks