763 comments found.
Hi again. I would like to add in my site same 4 columns below slider (4 columns with a picture who moves when you put cursor over it). How can i do it? Thank you very much
Hey,
We added 4 columns and each column we added Image with Text and Icon shortcode 
Qode
thank you very much. Oonly one more question. Where are icons stored? how can i change icons design? thank you very much
so i cannot create my own icons and insert here?
Hi,
You can probably do that via custom CSS and using image sprites.
Qode
Hey guys.
How do we reduce the distance between top menu items in main navigator? They’re too far apart.
Hey,
Can you please provide URL of your web site via ticket here http://qode.ticksy.com/ so we can understand what you are trying to reduce and provide solution?
Qode
Hello. How many time do you answer tickets? i’m waiting for days and i must finish my website, but i have no support.
Hi,
What’s your ticket ID? We are answering more than 100 tickets every day. I have to investigate why your ticket is not answered.
Qode
Ticket: #215387
hello again. did you see my ticket? i have some more questions. Is it better write them here or ina a new ticket? thank you… please, i need an answer today!! thank you
Hey,
Our support is working on your ticket. It will get replied shortly. We are on CET timezone, so this is time of the day when whole team is working.
Qode
thank you very much. solved
You are welcome
hi again. since your changes i cannot do many things in my admin web. menus in js do not appear, and buttons from editor (insert object, insert link) neither… do you know the cause? thank you
Hi,
Please update ticket so our support team and review your complains.
Qode
Hi, I am still waiting for a response to ticket http://qode.ticksy.com/ticket/211374
Is there any chance you can back to me ASAP.
Thanks
Sure Just assigned it to our support team.
Hi, when the related products appear under each product, their images are huge, and the page fits only 2 per row. How can i reduce the image size of the related products? Thanks for your help
Hey,
You need to configure WooCommerce image sizes. Please submit ticket to http://qode.ticksy.com/ and include WP admin access so our support can take a look.
Qode
Hi, i managed to resolve the issue, thank you! However, i have a little more serious one. I want to translate the theme, and by looking at your older posts, i see that by using the CodeStyling Localization plugin, all headings and texts can be changed. However, the plugin is outdated by 2010, and it creates issues with the Theme and Woocommerce plugin as well. Bottom line, it is not working. Can you please tell me which files must be translated in order to have woocommerce and your Theme into a different language? (Woocommerce forms, price filter widget, sorting combo box, etc). Thank you for your help
Hi,
Plugin is just re-generating po & mo files, so I am not sure what does it mean when you say that it’s not working. You can use any other way to generate po & mo files.
Qode
It regenerates po and mo files, but when all the translation is done, and the mo file is created, nothing is translated when viewing the theme. Also, under the woocommerce translation, there is an error message ” Loading Issue: Author is using load_textdomain instead of load_plugin_textdomain function. This may break behavior of WordPress, because some filters and actions won’t be executed anymore. Please contact the Author about that.?
Hey,
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can inspect the problem.
Qode
Just did, thank you!
Thanks. Our support is handling ticket from oldest to newest and will reply to your ticket
Hello my friend, it has been 5 days now, no reply from support. Please reply ASAP. Thank you
Hi,
What’s your ticket ID? I will make sure it’s handled.
Qode
218260
Ticket ID: #218260
Thanks. Just assigned it to support team.
Dear Qode, I got a reply today. The sad thing is that so far I lost another day.. I am very sorry to say, but your support is unacceptable.. I am waiting 6 days tomorrow, to get one thing done, and the only reply i get after 5 days, is that i have to update my theme. Please support your template, because this is very bad for business. Mine and yours as well..
Hi,
I will take over your ticket and investigate it in order to find out if support did good job or not. I will reply to your ticket. Our support is very professional, but we also have more than 100 tickets every day and there can be delay. Especially when you count weekend into waiting time. We need our developers to recharge and only few of us are handling urgent tickets over weekend.
Qode
My friend I understand that you need a weekend to recharge, but if I take out 2 weekend days, it leaves 3 days for a support team to respond. This is a big amount of time for everyone, and i am sorry, but every customer, needs support and does not care if you have 100 or 200 tickets open. I wonder if I didn’t remind you of the ticket after 5 days, what in how many days support would have managed..
Hi,
I understand you and we are hiring more people because of increased number of support requests, but it takes time to interview them and choose best people, so please be patient, we really care about our customers.
Qode
Please respond to my ticket. Thank you
No problem. Just told support team to take a look.
Please respond to my ticket. Thank you
Hi,
No problem, our support will reply to all tickets, but please be patient, it’s first day after weekend and we need time to address all issues.
Qode
Hello my friend. I have been waiting patiently for 14 days now about a solution to an issue, and we are still here. Can you please stop giving me excuses about “It is the first day after the weekend” and please provide support as you should? Every time i reply the ticket, i also have to inform you from themeforest support to look at the ticket. Please understand that behind every request for support, there is a deadline, and so far you are not helping at all…
Please respond to my ticket. Thank you
Hi,
Our support is working hard and will also handle your ticket. Just spoke to them.
Qode
Please answer my ticket(s). Thanks
No problem. Assigned it to support team.
Hi, please schedule a responce in my ticket today. Thanks
I already did, thanks
No, you havent
I assigned it to senior support staff and they are working on it. Please be patient, you will get reply, i posted reply to comment 2 minutes ago.
My friend i am patient when it comes to real responce times. When i have to wait 20 days to complete 2 issues, there is no more patient, either from me or my customer. Thank you
I understand, that’s why I stressed to our support team how important is to handle it right.
My client has a question. “Please ask the theme developer about the under scroll on the make a payment page and the employment reference page. These are the only pages where this occurs causing the pages clicked on thereafter from that point to have the under scroll. (This occurs on the ipad only)
Hi,
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can take understand the problem.
Qode
I cant see the demo would really like to see it
It’s back live . Our server needed upgrade
Is there a reason the visual composer code is displayed all over my site?
http://gyazo.com/0983e2d68f5bdc9023df166fd7881aa9Older versions of this theme didn’t have this issue at all. Only when I’ve updated to the most current version.
Edit just to add another example:
http://gyazo.com/d0b355b0142f7dad1d857c137f88d26aThis is the theme with just demo content installed. Please help, Thanks!!
Hi,
Did you read this: http://themeforest.net/item/subway-responsive-multipurpose-wordpress-theme/5898023/faqs/20411?
Qode
Seems I missed step 6 on that! Thanks for your help! I figured I was missing something when there was no WP Bakery folder on my site.
Thanks again!
Forgot to add, will you be updating Visual Composer to 4.1.3? Thanks!
Hi,
We cannot easily update VC with every update the release as we have our custom work there. We will update it once it’s necessary for web site to function with new version of WP, as we did it recently.
Qode
Hey.
I am having this weird issue. I saved the home page as a template and renamed it to OUR SERVICES. Funny things is that when I move between the pages, some of the elements don’t load – specially elements from VC Ultimate Addons and background images in rows that are part of original VC. However, when I refresh the page, it all comes good and back to normal.
http://qode.ticksy.com/ is running a bit tired today. I just sent you and email using your profile page with all the credentials.
Thank you.
Hi,
animations that are built in are not supported with our theme. We have added animations on row element that you can use instead. If you want to use those animations you can disable page transitions for those pages in Qode Custom Fields. Yes, we had some problems with support forum today but now everything is fine
If you have any issues with this submit your ticket to http://qode.ticksy.com/ and our support stuff will help 
Best Regards
Qode
5/5
Thank you
Hello, I love this theme. Nice work!!
I have a question: How I can customize the icons? I have tried and can not find how.
Thank you very much.
Hey,
Thanks a lot
This theme is based on font awesome icons. Here is the list: http://fontawesome.io/icons/
Qode
Hi! I have a problem. In Visual Composer does not work visual editor tinymce, such as adding or editing a text block in an area where it should be text formatting toolbar nothing, and in the text field it is not formatted and displayed with html tags.
Sorry, deleted a folder “wpbakery”, then updated all files and everything worked!
Great Thanks for the update
I am extremely dissappointed with the response on this theme. After purchase I made a good effort to use it, asked a few questions, even made a few requests, 1 was answered with a temporary ‘fix’ with a promise of a proper repair with the next update. That was in February. Since then I simply gave up waiting. Then I came back to it a couple of weeks ago to give it another go. This time, because I was attempting to use Woo Commerce, I had made CSS changes ONLY and was happy with it, but updating to the ltest Woo Commerce broke my changes. Still there was no update to this theme, but lo and behold the other day an update came alive. Sadly it did NOT address ANY of the previous requests I had made. Nor did it provide any of the updates promised in previous requests. On top of all that the CSS changes I made to Woo Commerce are no longer recognised and I simply cannot work with it. The responsive elements do not honour percentages or em statements and consequently do not scale properly on all devices. Finally, attempting to log in to the support forum just now I was refused entry. I simply cannot work with it and because of that I believe it does not offer me what it originally promised and I am therefore requesting a refund.
Hi,
We are sorry to hear that. We are using support system developed by Ticksy, so we can’t edit it, we can only submit problem to their developers. Please try to login using different browser, submit your tickets, post ticket IDs here and I will make sure they are replied on Monday.
Qode
Because I cannot log in I cannot see the ticket IDs to paste here. In addition to that the Ticksy system does not allow to search and return. If I search for a particular subject and get a result (even a ”” result) I cannot return to the display I last had without the ‘this request has timed out’ error. There is also only 1 page of previous tickets visible, consequently anything older than a day or two is simply not browsable. This must make for MANY duplicate questions and probably makes monitoring rather tedious. The Woo Commerce, VC and Layer Slider plugins all went through various updates in the last 4 months (since February Woo Commerce went through EIGHT updates). All of which had some effects on the theme, in fact having updated to the latest theme incarnation VC is telling me yet another update is available but that I cannot update it. Some of the changes are workable, some less so but if I need to wait another 4-5 months for the theme to be updated to a useabe level based on the plugins (that were supplied with it) I cannot work that way. I am sorry but I have had enough of this tedious system and must insist on a refund.
Whatever the problem with Ticksy was it sorted itself and I managed to log in. The two currently live tickets are #208566 and #209522
Hey,
Thank you very much. I just assigned your ticket to our support staff.
I have to explain that it’s not our fault that WooCommerce broke compatibility with their previous versions. Also, new version of WordPress broke compatibility of many plugins and themes and we have 15 themes and we need time to carefully upgrade all of them. We test everything carefully once we upgrade so it requires effort and time otherwise, we would post update and get many tickets and complains about not testing our work, which is really bad. It’s better to wait some time and get good product and to make mistakes
Qode
Hi Thanks for that. I of course appreciate the fact that it is not your fault. Please understand I am talking from standpoint of WooCommerce (for example) being updated 8 times since the last update of Subway. I have no way of knowing but if each of the updates had a different effect on the theme then that is a never ending job for you to keep up. So I have sympathy however the latest update does not cure the breaks that occurred through the CSS formatting I had instigated. Which means I either have to live with the problems it highlighted or look for another solution. I am grateful for your feedback but I am also still rather frustrated by the general slowness of feedback from support and if it is a matter of volume then is it possible you have too many themes for the number of staff dealing with them? The average feedback I have had has taken more than 6 days. Surely that is telling us something? I still like the theme but having gven up on it back in February, then tried again about 10 days ago (just prior to the latest update). The issues I highlighted then have not yet been replied to and certainly have not been addressed in the update. Nor however have any of the problems I had back in February, and that includes issues that were promised WOULD be addressed in the next update.
Hi,
Thank you very much for your feedback. I am working with support staff to make sure your tickets are handled. You should receive response soon.
Qode
After a couple of days delay (due to hospital sorry) I have added a private response to this ticket. Many thanks for your attention.
Thank you. Just assigned them to support staff. We hope you feel better and that everything is good on your side
With the current revision of the theme to VC 4.1.2 would Ultimate Addons for Visual Composer work fine with this? I thought I would check with you prior to purchasing the the plugin.
Hey,
Yes, it’s full version of VC with addition of our custom shortcodes and few of them are built into it, so that’s why it’s custom version.
Qode
Hi I updated the theme and wordpress and removed completely … not passing, you can help me please?
I’ll take the backup I have to check and see what happens …
Hey,
Did you follow instructions here:http://themeforest.net/item/subway-responsive-multipurpose-wordpress-theme/5898023/faqs/20411
Qode
Hi, I tried using images with icons in a 4 column row but they wont show up in columns. Each image is just taking up the whole screen one on top of the other. Please help
Hi,
We can take a look if you submit ticket to http://qode.ticksy.com/ and include WP admin access.
Qode
I have tried installing the new, updated version to WP 3.9.1 and get an error when installing via ftp or upload. When I upload the 1.0.3 version, it works fine. Then when I follow update instructions, I get the same exact error when trying to install this new version from scratch:
Parse error: syntax error, unexpected ’$fontArrays’ (T_VARIABLE) in /home/nirvana1s/public_html/wp-content/themes/subway/includes/google-fonts.php on line 1
Here is solution for your problem: http://themeforest.net/item/subway-responsive-multipurpose-wordpress-theme/5898023/faqs/18192
Thank you! I’ll try that now
You are welcome
Hi
I updated the theme and followed your upgrade instructions, however the Visual Composer still does not work.
When I add new page the standard WP text editor appears with the Visual Composer button at Top Left [called “Backend Editor” ] – However when I click on it the standard text editor just disappears and there is NO editing options possible.
Hopefully you can advise.
KD
Hi,
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can take a look.
Qode
?Hi Guys I feel such an idiot, the Visual Composer WAS working, it just opened below the Qode SEO Fields, and I did not see it.. Dragged the pane to the top and all is well Thanks KD
No worries Great that your resolved it
Hi,
Could you add one feature to your “tabs shortcode”: to specify the active tab in the URL of the page by id?
I think many people will be grateful
Thank you
Hey,
Thank you for this request. We will review it with the team and discuss and if we will be able to implement it
Qode
I found this solution.
But I would like it to be in the theme, to avoid problems when updating.
Btw, when will you update the theme compatible with WP 3.9? We really like your theme, we bought 2 licenses for 2 websites! But this problem complicates the process.
Hey,
We posted new version to ThemeForest, it should get approved very soon. We even posted upgrade instructions here: http://themeforest.net/item/subway-responsive-multipurpose-wordpress-theme/5898023/faqs/20411
Regarding tabs, we can’t commit to this update right now, as we already spent a lot of time to upgrade the theme and Visual Composer and we have many other priorities.
Qode
Hi . I submit a support ticket 2 days ago on the issue of my client website. www.blessedonewealthplanners.com
The issue is the webpage screens cannot be enlarged on tablets and smartphones.
Please reply to the support ticket or reply here. Thank you
Hey,
What’s your ticket ID, so our support can take a look?
Qode
Sorry. I do not hv the ticket id. You can check with your support asi submit 2x. Anyway can you reply here.
Okay, what’s your user name at forum, we need to be able to find you?
soonee
Thanks. Just told our support to find and answer your tickets.
I would rate this theme highly, but I feel that the documentation that comes with it is quite sparse in terms of the various ways available to customize the theme using options. It’s a great theme, don’t get me wrong, but the number of customization options, just begs for a more detailed documentation, or quick support, which I have found takes a few days to be answered through the ticksy ticket.
Hey,
Thank you for your review. We were slower on reply because of 1st of May holiday, as our office was closed for 4 days. We are back to full speed this week, so if there is urgency with any of your ticket, please post ticket ID here.
Qode
Sorry, but I am unable to even log in to the support forum. Using Chrome or Safari. I can’t log in using my email after a password reset. There are also times when I can’t select the dropdown for the theme to which I am seeking support from. Anyways, my current open ID is #209300
Hi,
We don’t have any problem with using Ticksy. You can submit ticket to their developers reporting the problem.
Just assigned your ticket to our support.
Qode
Hi,
I just see you rated our theme with 1 star because of documentation quality. We invested lot of time and effort into this theme and in its features, as well as in supporting and updating it. I think that poor documentation (in your opinion) doesn’t deserver 1 star rating.
Qode
I agree, and I will amend it now. I was on my IPAD and it was a little off. But again, I agree with you and will amend my rating, especially seeing that with your reply, my support ticket was immediately answered. So thank you for that.
Thank you very much for that, we appreciate it.
Having spent the better part of yesterday and today pouring over the theme options and searching through the support forums, I have to say that I’m amending this rating to be higher than before. The theme options available and the site looks are super in depth and I regret not giving enough credit where it’s due.
Hey,
Thanks a lot We appreciate a lot your feedback
Qode
