242 comments found.
Hello I want to know if I its possible to dissable the forum? thanks!
Hi,
Thanks for writing. The forum works with bbpress, if you don’t install that plugin, then the forum is disabled by default.
Best, Juan.
Hi is it possible to make the website completely privage with your template and give different category access level to registered users ? maybe via third party plugin ?
I need to display wikis for my customers only.
Hi There,
Thanks for writing. That would be possible with a plugin. You may try something like “Restrict content pro” or some membership plugin. https://pippinsplugins.com/restrict-content-pro-premium-content-plugin/
Best, Juan.
Upon purchasing this theme, would I be able to add in a changing slider as the background image behind the search bar? Thank you for your help.
Hi,
Thanks for writing. Unfortunately with the theme as it is right now, you can only change the background image for that section. There’s no option to have a slider over there.
Best, Juan.
does this use a custom post type for knowledge base articles, or is it based on just regular posts?
Hi,
Thanks for writing. Yes, it uses a custom post type.
Best, Juan.
Hello, How install sample data on the theme? I would like to make my wordpress like a demo view.
Hello there,
Thanks for your purchase. You can get the XML file here: https://cloudup.com/i8xW6tYg9jZ
In order to import the content: 1. On Your WordPress Dashboard, go to Tools > Import > WordPress. 2. Install the WordPress Importer. 3. Browse for the XML file and import it. 4. You’re good to go! All of the demo content should now be uploaded to your site and ready to use. Check it out!.
After you do the import, you need to set up your front page, navigation menus, save the options and add the widgets. You can read more about that, here: http://nicethemes.com/support/theme-docs/flatbase/
Best, Juan.
Hi there, Very nice theme – does exactly what i needed and with a compatible ticket plugin i think it will be a fantastic support site. My question is, are there any shortcodes for things like buttons, alert messages etc? I couldn’t see any looking through the documentation. Thanks Chris
Hi Chris,
Thanks for your kind words. Unfortunately not, we consider that funcionalities like shortcodes are land for plugins. We’re working to diversify our product offering, so something like that will be ready soon 
In the meantime, I’m sure you can find some nice shortcodes plugins in the WordPress public plugin repository at http://wordpress.org
Best, Juan.
Hi Juan,
Thanks for the reply. I’ll take a look and find a solution. Look forward to seeing what new updates your working on.
Best Regards
Chris
Hi Chris,
No problem 
Best, Juan.
Really like the theme, but have a question.
Instead of using “articles” on the home page, how would I use the posts and post categories I already have?
Hello,
Unfortunately the function is meant to work with articles, and article-category. If you want to change that you’ll need to edit the function nicethemes_knowledgebase() in the file includes/functions.php
Best, Juan.
Has this theme been updated to be compatible with WordPress 3.9?
Thanks for writing.
It is compatible with WordPress 3.9
Best, Juan.
Hi Juan,
Thanks for the reply – I’ve since purchased the theme and just wondered if it’s possible to change the colour of the footer?
Able to change background / accent / header… But can’t seem to change the footer colour?
Thanks.
Hi James,
Thanks for your purchase. Unfortunately the footer background color can’t be modified from the options with the theme as it is right now. However you can use some simple CSS to change it.
Best, Juan.
Hi, I was wondering if your global search also includes the ability to search through a forum, like bbpress? We would like to use your theme as a complete support site for our company….with a single search for FAQs, KBs, Pages, Blogs, Forums, and of course Customer Generated Tickets.
We may be able to find a plugin for the tickets..but searching on your demo site for something you have posted in the forum produces no results. Is this something you are working on? Also will you be incorporating Tickets?
Thanks!
Hi There,
Thanks for writing.
We have a function in which we define the post_types we search for the live search block. It is basically filling an array.
It should be fairly simple to add / delete the content types you need to have for the live search.
As it is right now, it search over the KB and FAQs.
Best, Juan.
Hi,
Can you confirm to me that the theme is compatible with WPML ?
Hi there,
Yes, it is compatible with WPML. The only string that can cause you a bit of trouble is the Welcome Message (the text above the search bar on the home page) by using a multilanguage site, because it is an option.
Best, Juan.
Actually, I don’t know how to translate the articles and the faq. However, the posts are correctly taken into account. What should I do to translate the articles and faq?
Regards, Anthony.
Hello Anthony,
Have you looked in the WPML configuration? You can pick what contents should be translatable. Maybe they’re turned off by default as they’re no default post types.
Best, Juan.
I finally success to have the translation with polylang. Thank you for the support anyway.
Thanks for the update.
Have a nice day, Juan.
Hi, Is it possible for flatbase to be password or user/password protected?
Hello, thanks for writing. You can use the “Password protected” functionality from WordPress, or another option would be using a plugin like “Restrict Content Pro”.
Best, Juan.
Hello there, very nice theme i want to ask if there is an RTL version of it or is it easy if can edit the css to make it RTL?
thank you
Hi There,
Thanks for writing. Unfortunately there’s no RTL version at this moment.
With some CSS it would be fairly simple to make it RTL.
Best, Juan
Are you able to have certain section or articles viewable by specified users?
Hi,
Thanks for writing. You can use the WordPress feature to set password protected articles.
If you want to protect content from some users, you should try to use some kind of plugin like Restrict Content pro or something like that.
Best, Juan.
Any plans to add social sharing icons to the article pages?
Hi,
Thanks for writing. Unfortunately not. We consider, that should be included in plugins directly. Like for example: http://wordpress.org/plugins/simple-share-buttons-adder/
Best, J
Hi! This is what Ive been looking for. Just wondering does it have unlimited colors? If not, what colors can you change?
Thanks a lot!
Hello there,
Thanks for writing.
You can pick your own colors for:
- Accent color - header background color. - background color (when the boxed layout is enabled) - Font color, when you change the different fonts.
You can use the customizer to see live results.
Best, J
Thanks for the reply!
I seem to be so hopeless with this that I cant find the customizer. Where is it located? I guess by accessing the code Im able to change all the colors?
No problem 
The problem is that the live customizer is not part of the demo, it is just part of WordPress. It is under the Appearance menu.
Best, J
Thanks! You got me convinced and I went and bought it. But…
The package could not be installed. The theme is missing the style.css stylesheet.
What should I do?
Got it rollin thanks!
No problem 
Remember that if you have any issue you can write a new post in our forums at http://nicethemes.com/support/
Have a nice day Juan.
looks awesome work…
thanks 
A few questions
The theme Includes a ticket system? The forum is a ‘support forum’ (resolved topics, pending topics,...)? Forum is bbPress?
Good luck with sales
Hi there,
Thanks for writing.
It doesn’t include a ticket system, it has an integration with bbPress, but as a regular forum.
Thanks again, Juan,
Great looking theme! Nice job!
Thanks 
very clean design! Looking really nice 
Thanks 
Looks fantastic, wish you the best with sales.
Bedros
Thanks 