26722 comments found.
Using new centered hiding menu, imported winery theme settings – there seems to be a max-height of 26.5px on the top logo before scrolling. This makes the logo extremely small? Nothing seems to change it. Howto change this?
Hi,
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so our support can help you with it.
Qode
Hablo español tiene video tutoriales de configuracion e instalacion de esta plantilla ?
Hola 
No hable espanol We have textual documentation in English and our support can help you with setting up demo content
Qode
Hello – I am using the fixed header setting with a centered logo. this expands the logo area to almost 180px on a desktop (as seen in this example – http://demo.qodeinteractive.com/bridge13/). How can I adjust the height of the menu area so it is not so tall? It’s fine when I adjust the template to tablet & mobile sizes, but creates a large white area under the logo when in desktop mode.
Do you know how I can adjust this area to only take the size of the logo?
Thanks, Erik
Hi Erik,
Can you please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can review your setup and help you?
Qode
Bullet point in sidebar and else where
I love this theme and are using Content Aware Sidebars, which I use in several WP sites without fail. However when using this theme, the sidebar widgets display bullet points and i cannot work out how to remove them.
Please advice. Cheers
Hi,
We can take a look at it if you submit ticket to http://qode.ticksy.com and include WP admin access. Please post ticket ID here.
Qode
have posted! Ticket 7155601
thank you
Thanks. Just assigned it to support team.
Hi,
This ticket number doesn’t exist in Ticksy, Can you post full ticket URL?
Qode
Hope I’ve now done this properly! http://qode.ticksy.com/ticket/242258
Thanks. Just assigned this one to support team
thank you!!
thank you for the fabulous support! your code worked a treat!!!
You are welcome
hi developer, after installed virtual composer, couldn’t find any option to edit with virtual composer. could you please help?
Hi,
When you edit the page, scroll down, it usually shows at the bottom of the page, You can drag it to the top.
Qode
Hi, Since most my images are vertical they do not fit the screen when using portfolio small images. Where can I change the code for layout size? (File and a line reference, or any way to pinpoint the code would be nice).
Love the theme.
Or I can create a portfolio image grid with visual composer and text to the left to mimic your portfolio small images, but how can I make the text on the left scroll along with the images as the original Portfolio small images: http://txavarria.com/portfolio_page/oaxaca/#!
Hi,
Scrolling area is added only to portfolio single layout and it requires both CSS and JavaScript code to function properly. I am not sure if it would be possible to add it to normal page. You can submit ticket with this request to http://qode.ticksy.com/ so other developer can review it and provide answer.
Qode
Please check my ticket, really want to fix this today: #242072
Please reply to ticket and let me know here when done.
As always, greatest support available on themeforrest!
Thanks a lot
Hey guys,
Love the theme so far! A couple of problems on Bridge Masonry demo import:
1) I can’t change highlight color for portfolio items. 2) When using menu to navigate, the home page fails to load.
Thanks!
Hi,
Could you submit a ticket on http://qode.ticksy.com/ and give us a link to your site with temp admin access so we could take a closer look?
Qode
Done.
Ticket# 241946.
Replied
Great job on the customer service! Seriously you guys are awesome!
Thank you very much
Quick question: I’m using the FA-icons on my website (smart-home-solutions.eu) but there’s a grey box around these icons, although I set border to ‘no’.
Hey,
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so our support can take a look and help you
Qode
Hello, I gladly buy your awesome Theme. I left Q in ticksy (#241863) would you reply me ? Thank you in advance.
Regards
Thanks. Just assigned your ticket to support team
I guess it is a simple to answer. but too much general and late. would you reply just a little bit more specific ? it will be great help. Thx in advance Regards
No problem. We will take a look now
Hello, thanks for this awesome Theme. But please help me with this problem. I just like to use ONLY the Fullscreen Menu, that works on big screens. But on small Screens i have the 3-lines icon for the normal Menu. How can I disable that function?
Greets.
Hi,
Our support team can provide custom CSS to hide it. Please submit ticket to http://qode.ticksy.com/
Qode
Good morning Qode!
Is there a way to adjust the look of the 404 (change header etc…)?
I know there are some setting in QODE OPTIONS but this is to adjust the text etc…. I would like to adjust the header transparency and type…
Thanks!
Hey,
404 page takes global settings for header and title area We can help you with custom CSS if needed
Qode
OK – thanks – I’ll have a play with the setting first to make global – thanks
Thanks Let us know if you need some help
Hello
I am going to buy your template but I want to know if the pages that I see in the demo are alredy configured or I need to start from zero.
Also I need to use 2 plugins to see attributes with images and to enter product measures, will you help me if they dont work?
Thank you
Hey,
Thanks a lot
Yes, you can choose to import any of the demo sites with our easy-to-use one click import demo site feature
Sure, our support will do their best to help
Qode
I was trying your demo and the shop its not working, I add products to the cart and when a visite the cart it says its empty, is this only happening in the demo??
Also I will like to see bigger images when I zoom the product image, is this posible??
Thank you
Hi,
I just tried to add product to cart and it shows 1 in the cart, not sure what’s the problem on your end?
Qode
I added more than 1 and stills shows only 1, and when I open the cart it says that its empty
This is what I see after added 2nd product: http://screencast.com/t/vfBfNOUM
What browser / OS are you using?
Sorry, I am opening it with Safari, I tried with firefox and it works fine , is there a problem with safari? I am new so I dont know if the demos are the same as the real template.
Hi,
If there is any problem on Safari, we will fix it I don’t have Mac at home, but will test it in the office on Monday What Mac OS and what version of Safari do you use?
Qode
Safari 6.1.5 Mac OS X versión 10.7.5
We just tested it on our side and it’s working fine for us. Hm, not sure what could be the problem.
I will clean the cache and test it later I really like your theme I just need the time to install it
Thanks a lot If you still have the issue, we can work together on resolving it
Hello, i have this problem installing the plugin:
“An error occurred while installing WPBakery Visual Composer: Impossibile creare la directory. js_composer/assets/less/old tpl_css/utils copy.”
How can i fix it?
Thank you, Bruno
Hi,
It looks it’s server permissions error, so folders can’t be created by PHP. We can take a look at errors if you submit ticket to http://qode.ticksy.com/ and include WP admin access.
Qode
Thank you, i submitted a ticket. And what about the demo content? I imported all but i just don’t see any content in the website or in the back office. Bruno
Hi Bruno,
What’s your ticket ID?
Qode
Thanks. Just assigned your ticket to support team.
Thank you.
Hi, how do I increase the height of the menu white background? Because I increase the initial height of my logo and it’s now overlap in all pages except homepage. So I need to increase the height area of the white background so the logo does not overlap.
Another issue with Visual Composer I’m using latest version but separator shortcode never works for me, see ticket here http://qode.ticksy.com/ticket/239012
Hi,
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can take a look at it
Qode
Hi yup, submitted ticket here http://qode.ticksy.com/ticket/237063 and http://qode.ticksy.com/ticket/239012 hope to hear from the support guys soon, I’m rushing to get this website up tomorrow. Thanks
Thanks. Just assigned it to support team and told them it’s high priority
I get the following PHP error on the portfolio single page after upgrading to 3.3:
Parse error: syntax error, unexpected ‘[’ in /workspace/wp-content/themes/bridge/templates/portfolio-loop.php on line 108
A bit urgent.. thanks!
/Johan
Solved by changing(in portfolio-loop.php): $image_src = wp_get_attachment_image_src( $gimg_id, ‘full’ )[0]; ..to: $image_src = wp_get_attachment_image_src( $gimg_id, ‘full’ );
I’m not sure what side effects this has yet though!
Hi,
Thanks a lot for reporting this. It looks it’s PHP version related, as everything was tested and was working fine on latest PHP. I just changed the code so this error does not happen. I am uploading new version to TF now
Qode
Thanks Q!
Thanks again for helping New version is uploaded to TF Please update it, as your fix will throw an error if you use multiple images upload.
Thanks.. I have one more problem. Some of my pages won’t load if using loading page animation. Seems like the isotope plugin needs to be updated to v2.0.0: /wp-content/plugins/js_composer/assets/lib/isotope/jquery.isotope.min.js
Updated it and now it is working… seems a lot quicker as well.
Great Thanks for the update Just to confirm, you updated VC to latest version, right?
Hmm.. no I didn’t.. I just updated the isotope js file. Should I always update VC manually if there is a newer version? Wasn’t the latest VC version included in bridge 3.3.1?
What version of VC are you using? We provide update of VC with the theme, but you need to update it manually: http://themeforest.net/item/bridge-creative-multipurpose-wordpress-theme/7315054/faqs/20685
Hello, does your theme allow me to install demo content corresponding to all your demos?
Hi,
Yes, it does You can choose which demo site to import with easy to use one click import demo content feature
Qode
My portfolio pages no longer work after this latest update.
Any support here? I’ve also raised a ticket. 241559. Fairly major bug with the update that is affecting our website. Calzo.co.uk
Hi,
I am taking a look now. Will reply back.
Qode
Please reply back to ticket.
Please update to latest from TF
Thanks. Seems to be working.
Great Thanks for the update
hi,
congrats for your updates espec for rtl support
will u also make it so we can use frontend v composer ? (not just backend i mean) – for all your shortcodes/elements
thx!
Hey,
Thanks a lot
Unfortunately not right now, as we have very interactive shortcodes and FE editor is slow with them.
Qode
hi guys,
Is this familiar to you: after the last update my created pages are blank. But only the pages buld with visual composer. Aside from that the homepage not only shows nothing but black, but also a white bar on top. Previous updates went well, please help me asap.
thanks & great theme:)
sorry it’s fixed, had to update visual composer:)
okay, only the portfolio pages show blank space when build with visual composer, the slider above the portfolio page does display. Any thoughts on this?
Hey,
There was one bug related to PHP version. We are uploading fixed version to TF now
Qode
Please update to latest from TF
ofcourse works:)
Great
