Hi Once again Themeco. I wanted to clarify something as I may have not explained it right judging from your response. I have no problem paying for a unique license if I infact need one, but I was under the impression that an extended license was more for if I was trying to provide each client with a whole website to themselves using your template. In which that may be a thought in the future. But for right now I am just trying to provide them with pages “AT MY WEBSITE”.

When I see all these themes including yours, that offer Membership features, Community based options with free or paid options incorporated that allows your client to pay for access to certain pages, again I was under the impression that this is something that we are allowed to use without further monies being spent. My only reason for asking should I put them on different SUBdomains is the ability to switch up the theme and be able to use the different looks of your theme.

I guess I’m extra confused on what the point is of buying a theme that offers so many different themes if I have to pay an extended license to be able to use more than one if I can only use one at a time on my domain. I mean when you think about it, how often to someone really change the theme of their site? I’m trying to also understand why would I purchase a community featured theme if I have to pay more to use it? I can understand if I was putting it on completely different domains, but like I said I am new to Wordpress. How I plan on using my subdomains or tabs will be really ALL FOR ONE TOTAL SITE and mine, I just want to be able to have sections that will split up categories if that makes since. Basically I want to be able to use your community base but also with some of the other features your theme has to offer, so that all my members pages won’t have to look the same. And I just wanted to know if that is even possible, before I buy it, even if I end up having to hire a developer to do it.

You also stated that this will work fine with Multisite which makes me wonder if you fully read or understood my question. Smiles. I am already aware that it works well this way, but since I am a newbie once again, I was asking do I really have to use mutisite for what I am trying to do in your opinion. I was ready some articles where it states that most times people do not have to use multisite for most of the things they are trying to do. Sorry if I am confusing you, cause I am confused to. lol.

Thanks once again for all your help.

Sorry a few typos, I meant I was “reading” some articles. And also, when I spoke about the way I plan on using the theme, I meant by switching up the “Looks” for different parts or categories of my website ( Hairstylist, Barbers, MUA, Fashion Stylist, Photographers, etc) as well as the member pages of my Community Based Website. This is all ONE WEBSITE and my website in which members will have pages at. Again, I only asked about subdomains wondering if I would have to install your theme to subdomains in order to be able to utilize different looks of your theme.

Also, I see that you tell everyone that ask here that you can not provide insight on customizations as it is up to the user. I am not asking you to tell me how to do it, just to tell if it is possible before I buy. And if I have to purchase a extended license in order to do this, with all do respect, it really doesn’t seem fair according to to the benefits that the theme offer as a “All In One’ Theme. If thats the case I might as well buy a bunch of different themes from different people and really get all the different looks I want on my website. lol.

Also, on a side note, I consider Domains and Subdomains different in the way that I use them. Subdomains is a section of my website, does not belong to the client.

I think you are confused on what we are offering in a theme and what the terms of the license are. Here is the bottom line.

1) If you use X on say 3 sites you will need 3 regular licenses.

2) Multisite is a term in WordPress that has to do with running a network of sites powered by one WordPress installation.

3) If all of this is going on one site, one license should be sufficient. What you cant do is resell or share parts of the functionality of the theme with your clients (as in having them use the theme to run their own mini site on your site).

4) There are no additional costs to use the theme…the only additional costs we explained before were for additional licenses. Obviously if there are certain premium plugins and features you want to integrate (not created by us but by 3rd parties) you can do that and some of those are premium but from our point of view, we only charge for the single use of the license.

I would suggest hiring a developer or person who is familiar with how this process works as it seems there is a great deal of confusion on what you are getting from us. At the end of the day, the easiest way to think about it is that you need a unique regular license for each site in which you are using X.

All support is provided in our member forum. Please be sure to read through our Knowledge Base and search the forum first, then if you need any additional help, one of our developers can assist you further there. All demo content is provided on the Demo Content page in our member center. For more information on how the forum works, please review this thread.

Cheers!

Hi There,

1) There is an image gallery post format in WordPress, and you can select a masonry layout for your blog, so you can show a image gallery post in masonry, yes. You can see an example here on the Black & White post. That is a gallery post and allows you to scroll through the photos in the gallery on the index.

2) No. Each Stack has its own style for submenus and you can see them in the demos.

3) Not without custom CSS as there is not a type option for submenu font in the Customizer (too granular).

4) Just checked there and they are working as they should.

5) No. Popovers are for text only.

6) We provide several image formatting options that you can more read about here.

Cheers!

Hi Paulo,

Envato is the one who handles guarantees as they are the ones you are purchasing from. You can read more about their policies for that here.

We do provide styling integration for Gravity Forms.

The Shortcodes are included as a separate plugin, however they are meant to only work with the X theme.

Cheers!

Hi There,

Just a point of clarification that anything is possible with the right customizations, however functionality you see in our demos is how things work out of the box. Anything beyond that would require customization either with 3rd party plugins, hiring a developer, or your own custom code.

Also, VC is not built into the theme but rather a separate (custom tailored plugin) we provide to our members. Our policy related to 3rd party plugins in general is that unless they are integrated into the theme in some way (Revolution Slider, Gravity Forms, etc) then we do not provide support for them. The implementation, customization, and troubleshooting of any issues that may arise are the customers responsibility. Technically speaking, since X was developed according to development best practices, any well developed 3rd party plugin should play nicely with X, however due to the virtually limitless nature of things that can and often times do go wrong with software, we can not provide support something that we have not first developed or integrated into the theme. Same would apply to NE Silo Builder, and I’m not personally familiar with anyone using that tool or comments related to it in conjunction with X.

If you have any further questions on specific features in X, feel free to let us know. Be sure to check out our features overview pages as well.

Cheers!

Hi There,

We provide several blank templates, however the navigation is set in the Customizer and is site wide.

When using the Icon Stack, the sidebar is independent and always fixed as you can see here, so that would be an option. You also have the option to have custom sidebars for each page.

Cheers!

Hi There,

It sounds like you may be confused on how Visual Composer works. The plugin is meant to be customized on a theme by theme basis based on the needs of the developer. In our case, we customized it to work with our Shortcodes allowing our customers the ability to drag/drop layouts using our Shortcodes with a page builder interface. Partly because many of the Shortcodes found in the standard plugin were already created by us in our Shortcodes plugin and partly because there were many bugs/inconsistencies in the development of the standard plugin, for it to be up to the standard of our customers we custom tailored the experience to work seamlessly with X and for our own needs.

It has nothing to do with lite vs the standard version since when you purchase the theme you are not purchasing just the tool, but the theme itself (with that being just an extra feature we make available to those who want to use it), and we also state that it is a customized version on our listing when we say If you are looking for a simple, visual way to build complex layouts with our Shortcodes, now you can! We have integrated a customized version of Visual Composer into X to use with our own Shortcodes (included as a separate plugin). While we do not support the standard version of VC nor 3rd party extensions to the plugin, we do support our integrated version.

Further, if you want to use the standard version of the plugin, you are welcome to do so. We simply don’t provide support or guarantee compatibility with all features of the standard version for the reasons explained above…with the link you referenced being a more in depth explanation for our own customers.

Hi There,

All support is provided in our member center. If you are having trouble registering here, feel free to contact us, and we can send over instructions for verifying your account.

Cheers!

Hi There,

Thanks for the kind words about X!

I think there may be some confusion on images as the image sizes are directly related to the size of your content area set in the customizer (and which is unique for each person due to the granular control we provide). Further, the Ethos Stack provided the option for more “standard” featured image sizes due to the magazine nature of the layout. As time goes on, we plan to investigate other options for featured images as we did for the Ethos Stack. The bottom line is that making images work responsively is always a challenge due to the myriad of devices and orientations that viewers can potentially access your site from.

Regarding the blog options of standard or masonry you again have numerous controls based on the Stack you are using. For instance, as you can see in this Icon blog demo you can optionally set custom backgrounds for each post format (in a standard or masonry layout) or in this Renew blog demo you can activate icons that extend outside of the content area when your site is boxed (again in a standard or masonry layout). These are just a couple of many other potential configurations you can make with the blog layout and based on which Stack you are using. Be sure to read up on the Stack features for more information.

If you need anything further, we’ll look forward to seeing you in our member area.

Cheers!

Hi Rex,

Customers are welcome to integrate any 3rd party solution they wish, however from a support standpoint we only provide support for 3rd party tools integrated into the them in some way.

Cheers!

Nevermind, I just saw the “Column edit” icon in the Visual Composer

Hi There,

Many thanks for the kind words! We are thrilled to know you are enjoying your time with X

If you need anything further, a member of our development team will be happy to assist in our member forum, and if you haven’t registered for access yet, you can do so here.

Cheers!

Hi There,

You would need a unique license for each domain in the network, however X is multisite compatible. We do offer development services to our customers, and once purchased you can contact us for more information.

Cheers!

Hi Robert,

X includes WAI-ARIA roles throughout each and every template file to ensure that your site conforms to the latest accessibility standards set forth by the W3C.

Cheers!

Hi There,

Sidebars won’t appear first due to the layout of pages and the sidebar’s secondary nature as they take a back seat to the main content area. If you required the sidebar to show first, that would require a very little customization when using a child theme (you could simply move the sidebar above your content).

If you need anything further, a member of our development team can assist in our member forum.

Cheers!

I appreciate the quick response. I only have a drop-down menu on each page and I need it to show above the content. So how do I do this now? Best,

You’re welcome…all support if provided in our member forum, and if you haven’t registered for access yet, you can do so here.

Cheers!

Hi There,

Yes, automatic updates means that when you have verified your purchase and generated a Themeco API key, that key will unlock automatic updates for your theme so that each time we make an update to the theme, you will be able to automatically get notification in your WordPress dashboard that a new version is available and update directly from there.

Cheers!

Thanks for the reply. But will it do the update on it’s own without my interaction? Or will it just notify me that it’s available and ill still have to go to the dashboard and click on update?

Another question, i’m comparing wpengine and pagely for hosting, what i’m afraid of is wp-admin being very slow when using such a rich theme like X theme. Any thoughts about that? I have one site using Enfold theme on a regular shared hosting and the dashboard is just so slow even though the site itself runs fine. I typically have to wait 5-10 seconds after each click i make inside dashboard. Is that suppose to be like that? How is it like with X?

Thanks again.

You’re welcome

1) You will be prompted to update, then once you click the button it will be done automatically.

2) Hosting will certainly play a big part in the speed and performance of your site. X was developed to best practices with a heavy focus on performance an optimization, and we also outline many of the user side configurations that can be done to a site to further improve performance in a Knowledge Base article in our member center. It is important to understand though that there is only so much a theme can do from a performance point of view, and if the hosting environment is lacking in resources or oversold with too many other sites on the server all vying for the same resources, you can expect to see slow load times no matter what you are using.

Hi There,

Yes, you can switch from Stack to Stack with the click of a mouse. Each Stack does also have it’s own unique features, and you can read more about those unique features by clicking the “Integrity Features,” “Renew Features,” etc at the bottom of the demos section.

Let us know if you need anything further, my friend!

Hi There,

While anything is possible with the right customizations, the best way to see what is possible out of the box in X would be to check out the example menus in our demos.

Cheers!

but none of these demos look even closer to my requirement – i want a multi color menu like in the above site – if it is possible and some thing i can do with my basic knowledge of wordpress – I am up for theme buying

Correct, which is why we said anything is possible, however if you are looking for something out of the box to look just like that, there is not something exactly like that without requiring some custom coding.

Hi There,

It is not a “hacked” version but rather a customized version meant to work in a very specific manner – with our Shortcodes – as explained on our ThemeForest listing and in more detail in this article in our Knowledge Base. Customers are welcome to use any particular 3rd party solution they wish, however from a support standpoint, we only provide support for the integrated version.

If you haven’t registered for access to our member center yet, you can do so here.

Cheers!

Thanks for the reply! Are you guys planning to make your “customized” version of Visual composer more like the original. I just want the “simple” fully featured highly customisable drag n drop functionality again with all the 3rd party shortcode support..

You’re welcome. Please see the article referenced above as it goes into detail about our integration and use of the plugin within X.

Also I want to install plugins and also i have customisation done to the admin panel so i will need to use it. Is that still possible?

Hi There,

I’m not quite following your question…if you are asking whether you can work on your new X powered site offline in a local environment, then yes. X is a standard WordPress theme in the sense that you can customize it any way you need post-purchase, however to see what is available out of the box, please be sure to review our features.

Cheers!

Hi There,

One of our developers will be happy to assist in our member forums as that is where all support is provided. If you haven’t registered for access yet, you can do so here.

Cheers!