703 comments found.
Hi there
The FAQ page is not showing the default sidebar.
My url is www.wpcollage.com, please can you check and advise?
Hey there,
Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.
Thanks
Hi Please tell me, Can we post images (Any Size) in articles. Also tell me if can give hyperlinks to other articles ?
Thanks. Kasana
Hi Kasana,
Yes you can insert full size images into articles and link to other articles within.
Let me know if you have any other questions.
Thanks
Can we add a forum engine to this theme ?
Hi there,
BBPress works with most WordPress themes out of the box with the default BBPress styling. PHPBB doesn’t work with WordPress out of the box.
Thanks
Hi, does knowhow support LDAP for Active Directory integration?
Do you all have a full blown help desk system, where tickets can be entered, routed technicians, notify end users, etc. etc.? Something similar to freshdesk or bigwebapps, but for WordPress?
Hi there,
KnowHow doesn’t have LDAP support, you’re better looking for a plugin to handle that.
Thanks
This is probably a silly question. I want to build a wiki site that functions the same way (almost replicates) Wikipedia or memory alpha with the ability for readers to log in and edit. As well as be able to post video, audio and images. Will this theme do that?
Hi there,
This theme doesn’t provide “wiki” functionality. You’d need to use a plugin to add that.
Thanks
Hello Sir,
Quick question (useful for other users I am sure).
Is it possible to have FAQ full width? (no sidebar)
Thank you 
Hi there,
Thanks for your support request, please update us there if you’re still having trouble.
All the best
Is it possible to implement Font Awesome Icons -> http://fortawesome.github.io/Font-Awesome/ and use them in Menus?
Thanks
Hey there,
Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.
Thanks
It worked with https://wordpress.org/plugins/font-awesome-4-menus/
This theme looks great, but as earlier suggested by ChrisMooney to use the http://wordpress.org/extend/plugins/wordpress-wiki-plugin/ plugin to turn the theme into a wiki is not a great idea.
I purchased both this theme and the plugin and a main problem is that the home page that shows the different categories only shows the categories based on the design of the theme, not of the wikis. So they won’t show up on the home page under the different categories rendering the homepage pretty useless except for the search and the sidebar.
And as mentioned on this theme’s page, there is no support for integrating plugins. Unless you know PHP, probably best to save your money and find another theme.
Hey, could u provide us with the demo.xml?
Hey there,
Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.
Thanks
Is this theme WP 4.0 ready?
Hi there,
Yes this theme has been tested and is WP 4.0 ready.
Thanks
I am also receiving the following error:
Catchable fatal error: Object of class WP_Error could not be converted to string in /home/support/public_html/wp-content/themes/knowhow/framework/template-navigation.php on line 141
I removed all plugs, issue same. used different template, issue is gone.
Any idea?
Hey there,
Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.
Thanks
I purchased through Envato, I don’t have access to herothemes?
Resolved HT login.
This product contains the installer that it is equal to demo?
Hi there,
I can send over the demo XML file if you need it 
Thanks
TIP: It might be beneficial to choose to only “Include” categories on the front end, instead of having to “Exlcude” categories. Every time you create a new category, you have to look up the category ID, and enter it in to the Theme Options. If you have a lot of categories, that becomes a pain.
Why not make an option to simply just only “Include” certain categories? This way every time you add a category, you don’t have to go back and edit the Theme Options every single time?
Just a thought.
Hi there,
Thanks for the suggestion, it’s something we’ll discuss and consider for a future update.
Thanks
No categories for FAQ’s? No tags? I have hundreds of FAQ’s, and from what I can tell the results page will show all of them at once, with no way to control the view. This is a UX(and UI) nightmare for the user.
Hi there,
If you have hundreds of FAQs, it’s likely that this theme isn’t fit for your needs. The FAQ section in this theme is intended for smaller FAQs.
Thanks
Hello Chris,
I have already purchased your support desk theme with great success… thanks.
I am now interested in your KnowHow theme and have a question, which relates to one of your testimonials. I will preface my question on the understanding that you do not support custom coding… but this is general one that I’m sure a lot of people would like to know the answer to.
1) on the http://www.insurancelibrary.com/ website homepage there is a section above the Knowledge base called – How it Works. Can a ‘block/section’ like this be added using the built in functionality of the theme or does it require custom coding?
2) on the http://www.insurancelibrary.com/insurance-quotes/ page there is a blue bar/strip with an image and dropdown box. Again, can such a ‘block/section’ like this (without the dropdown box functionality) be added using the built in functionality of the theme or does it require custom coding.
Thanks,
Hi there,
Both 1 & 2 above have been achieved by the customer customizing the theme.
Let me know if you have any other questions.
Thanks
Eror ! http://i.hizliresim.com/Q1GAZV.png ???
Hey there,
Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.
Thanks
Hello,aftwr i install the theme,why i can not get the menu home/FAQs/Shortcodes/Contact as http://demo.herothemes.com/knowhow/ show ? thanks
Hey there,
Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.
Thanks
Hello: A few questions:
1.Can images, video clips, gallery and other elements be added to each post/article/page?
2. Can specific fields be added to the header of each post/article/page? For example, DOB, year, etc [similar to what wikipedia does on their bio pages].
3. Can a ratings system plugin be used, or is the feature on your roadmap?
4. Is your theme schema.org compliant?
Thanks!
Hi there,
1. Yes, the theme supports all the default WordPress media integrations into articles etc
2. This wouldn’t be possible without extending the theme or using a plugin.
3. Other customers have integrated rating plugins successfully.
4. No schema.org markup is used in this theme.
Let me know if you have any other questions.
Thanks
hello friend!
I can remove the highlighted image is automatically added in the post?
Hey there,
Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.
Thanks
Hi,
I like the theme. Clean design 
Is FAQ page a template that I can reusable?
Can I have multiple pages created with FAQ template in my site?
Can I also change the accent color (red) to others?
Thanks,
Hi there,
// Is FAQ page a template that I can reusable? Can I have multiple pages created with FAQ template in my site?
With KnowHow you can only have a single FAQ page.
// Can I also change the accent color (red) to others?
Yes you can via the color picker in the theme options panel .
Let me know if you have any other questions.
Thanks
Hello,
I have a sales funnel (membership site) with a custom wp theme, but i want to build an Knowledge Base/Wiki for my site based in your product.
It’s possible to do that?
Thank you
VM
Hi there,
You would need to use a WordPress multisite installation to install this theme on a separate (but linked) WP installation.
Thanks