16512 comments found.
hi, i’m looking to upgrade but notice that the demo crashes on my iphone4. Other theme demos work. I have searched the comments here and found another about a month ago with the same issue so it’s not just my phone. I notice his comment was not answered properly either. Can you confirm this theme now works ok on iphone4 ?
ok, just tried with the url without the themeforest frame and it’s loaded (took a while mind..)
Hi there,
Thank you for pointing that out. I wonder why my phone worked ok always. We will take into account this and will ask users to test demo without the frame.
Thank you.
May I please ask you if the version of virtual composer that’s bundled with your theme if it allows the front end editing and not just the backend?
Hi there,
We intentionally disabled Front End editing feature on our modified version of Visual Composer as it has many bugs and we didn’t take the risk to include in our theme.
Waiting to see the feature evolve and bugs fixed in future, if we decide that it is robust enough we will include it in our theme.
Thank you.
Hi – looking to purchase this theme it looks great, few Qs
1. If i’m using Wufoo forms, how would they integrate into the theme? For example, I want my forms to take on the theme style and not the basic wufoo form styles. Is this possible?
2. Is the page builder a visual drop and drag builder?
Please lmk asap
Hi there.
1- You need to do it yourself with custom css coding. Currently we support bbpress.
2- Yes it is, please find out more about it here:
Thank you.
hi there, i wanted to install one of your templates: Megaclite, but when i go to ‘Install Templates’ it’s not there. it seems that 3 templates are missing.
any ideas?
thanks, Adam
Hi there,
you need to update your theme to version 4.0.4
Thank you.
Hi, is possible to make the circles smaller in ” process builder ” .
Hi there,
Not sure if it is possible with custom css. Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseHi,
how can I import the contents of the template Locaste? And others who do not appear too …
Thanks!
Hi there, you need to update your theme to version 4.0.4 first then follow instructions below:
Thank you.
Hi Arbees!
I cannot translate the following items, even with Codestyling Localization plugin:
1. View Cart button 2. Checkout button 3. Add to cart
Can you have a look? http://www.pgdelivery.kz/new/
Hi there, you need to search in Woocommerce section of Codestyling Localization plugin , not Jupiter one, as those are part of Woocommerce itself.
Thank you.
Did that. For some reason View cart and Checkout buttons are still not translated. Any other suggestions?
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseHow do you change the background color of the header when using Header Style 4?
Hi there,
Please go to Theme Options -> Styling -> Backgrounds and change header background from there.
Thank you.
Hi there:) Is there an easy way to have the “clients” and other items’ external url links open up in a blank window? I appreciate your help on this…:)
Hi there,
yes it is possible with a small JS snippet.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseOk thanks!!
Is Video Background still disabled on mobile?
We used Jupiter 3.9.2 on this website – fascinationslive.co.uk If it is still disabled, can we at least make it like this http://artbees.net/themes/jupiter/shortcodes/page-title-video/ where it shows an image from the video when viewed on mobile devices?
Thanks.
Hi there,
You can do it like that with updating your theme to version 4.0.4
Please read this manual before doing any update:
Thank you.
Hi, I’m struggling a bit with version 4.
There is supposed to be huge changes on portfolio hover scenarios and we should be able to disable any of those icons or choose a new style.
But I fail to see how. Can you help please? Thanks,
Hi there,
You will need to have some custom css code to do this.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseHi Earlier in tamplet 3.9.2 version in “contact info” it was affordable to click the number and make a call in a mobile version (Ipad, Iphone). But now in tamplet version 4.0.4 this function doesn’t work. How could it be turned on and are there any updates coming soon? Thank you in advance, Leo
Hi there,
You will need a small JS snippet which our support staff will be happy to give.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseHi ArtBees, Can I safely do a FTP update for Jupiter theme from v3.6 to v4 without affecting any website content ? Or do I have to start over from scratch ?
Thanks
Hi there, you can do that but beforehand please read this manual:
Dear ARTBEES Team,
im interested to buying your template but got some questions. I saw the option in your homeslider that you can use images and movies in one slider. Is it possible to use a random timelength for each slide. For example my first image-slide durration is 5sec long and my second movie-slide should be 40sec, third image-slide 5sec ….
Thanx for answers
Hi there,
Unfortunately it is not possible with our slider to do such variations.
Thank you.
I have a formal complaint to about Mr. Christopher Amirian.
Please see my support ticket # 3294
Hi,
I will check your ticket very shortly.
Thanks
Just thought you might like this feedback:
Updating from 3.9.2 to v4 broke a lot of options in my child theme. I seem to have lost typography & background options, even though the child theme wasn’t touched. I suspect that the revised theme editor, which has changed considerably, is the cause of this.
Correction: Backgrounds was my error. But typography is definitely reset with the update throughout body, navigation, etc.
Hi there, you are right typography gets reset as we used whole new system about that. It is a matter of going into Theme Options -> Typography and fix them there.
We noted that in our migration manual before:
Thank you.
For some reason I can only get the Portfolio plugin to display masonry as equal sized squares, but not the normal way with different sizes. How can I make them act more like your demo?
There is an option about that inside portfolio shortcode.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseIve chosen masonry and it only shows it as a grid. I created a support ticket. I need this fixed soon. Sorry, just short on time :/
Hi there,
Would you please give us the ticket number? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Good day, I wonder if its possible to reduce the size of the Header Style 4 menu?
Thanks
Hi there,
It is possible with a custom CSS which our support staff can suggest.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Hi,
Quick question. For the header it’s possible to mix the 3 horizontal bars icon with a normal menu?
Thanks
Hi there,
No it is not possible. If you want to do such a change you need to do heavy customizations which we suggest that you use a service like codeable,io
Thank you.
How do we shift the menu items in the tool bar to the right? I don’t see a option to choose for that. if not, is there a custom css fix? perhaps place it on the wish list? thank you! 
Hi there, would you please create a support ticket about this? Our support staff will suggest necessary custom css code for that need. Thank you.
