16513 comments found.
How do we shift the menu items in the tool bar to the right? I don’t see a option to choose for that. if not, is there a custom css fix? perhaps place it on the wish list? thank you! 
Hi there, would you please create a support ticket about this? Our support staff will suggest necessary custom css code for that need. Thank you.
I love the new upgrade… which template resembles the product promotion from the previous jupiter??
Hi there,
It is hard to say, none of them are similar as we took a huge leap forward from version 3.9.X, so I should say none of them.
Thank you.
Hello Artbees
You have the best theme in the market! So customizable en multi-purpose use.
Only 2 questions (for now)
1. I don’t have the dummy content in my download folder? Were can I find it?
2. I would bring the toolbar menu to the right side? Do you have a general option button for this? Or do I have the code it? Which is the best place to do that?
Keep up the good work!
Many thanks for make it for us simple and professionial 
Guy Peeters Belgium
Hi there,
Thank you for your kind words.
1- Dummy content now have an automated process to be integrated to your installation. Please read and watch article below:
2- You can use header style 4 for that matter from Theme options -> General -> Header
For follow up questions please contact our support system.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Hello. Considering buying the theme…. Can you please tell me if there is an option in the cms to show the burger menu at the top of a mobile screen (with or without logo) whilst scrolling down the page (as per the desktop version….) Basically replicate this template: http://artbees.net/themes/jupiter/eurydome/ exactly onto mobile devices.
Many Thanks
Hi there,
We do not support sticky header for mobile devices as it is really takes up the limited window size of mobile devices. But if you want we can give you necessary custom css code to do that. You can ask about this in our support system after you purchase the theme.
Thank you.
Hi. Back on your theme too
Sorry to ask, but I have a small issue on the social icons. I’ve put them on the Header section and only one works fine. The others have no links… Any idea ?
I use V.4. URL : http://www.agencesand.fr/2AM02
Many thanks
Hi there,
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseHi!
After a update it shows the “page title” on every page. How can i remove the “page title” with one global option?
Hi there,
We see that you have not purchased our theme.
Please note that we do not provide post-sale support in item comments section. Please kindly refer to our support desk and open a ticket to get the quickest and best solution tailored for you by our support experts. Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseHi!
Well, we purchased your theme with another client account but we can not use this account here to ask. Nice to get a anwer as soon as possible.
Unfortunately that is not possible. Please sign in with your other account and use the link above to sign up for our support system.
Thank you.
Hi. A few days ago, I reported some bugs. But it has still problems. First, mobile problem. It has a bug when I use “the edge one pager” template on mobile(iphone4s). When the top menu is opened, I can not scroll menu to down. Second, Internet Explorer problem. It has a bug, when I scroll up and down with the mouse. It is a top’s menu bug of icon align.(search&cart&social icons) I use Internet Explorer(version 10).
In addition, how can I add a sidebar in woocommerce’s category page? Thanks.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseHi!
I’ve used Jupiter in the past with a client and decided to download it for myself. Just was able to download it now but the .zip I downloaded doesn’t seem to have a demo/dummy .xml file?
Please help!
Thanks,
Dave
Hi there, yes new system of demo import does not need XML file.
Please follow this link for more information:
Thank you.
Question. I can not speak English not well written article by Google Translate. Please note that www.modooshow.com There is a problem with the ‘E’ and ‘top’ button on the bottom right of the screen. Except for the Safari browser is trouble in all browsers.
But when connected to modoo.jejuns.com Button looks good.
What’s the problem?
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseHi all, When I select the hover scenario ‘None (only link to single portfolio)’ when showing a loop of portfolio items, that link is not present or at least not working. How can I correct this? This scenario is very useful on mobile devices (smartphones and tablets) where there is no hover state, due to the touch interface. So I really like to have this working/fixed.
Hi there,
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseI’ll do that
Hello,
I am wondering if it is still possible to get this version http://artbees.net/themes/jupiter-demo/ ? I like the design look and setup so I am hoping this is possible. Thank you
Hi there, unfortunately the old design is not available anymore as we removed it from our server.
Thank you for your understanding.
So there is no way that if I purchase this theme, you can send me the old design?
No as I said the old design is not available anymore. Thank you.
Ok thanks. Frustrating, you should probably take it off the server from http://artbees.net/themes/jupiter-demo/
Hi there,
Good point! We will do it.
I installed wpml, but when i translate, i lost any setup in theme options like footer or header, etc. Can you check on www.hotelwassiki.com.
Hi there,
Our theme supports WPML in a way that you can have separate Theme Options for each language. So it is recommended that you deactivate WPML plugin. Do all your settings and make it as the way you like. Then take the steps below:
1- Keep WPML deactivated 2- Go to Theme Options -> Advanced -> Export Options 3- Copy the code to a text file for future reference 4- Activate WPML 5- Select a specific language 6- Go to Theme Options -> Advanced -> Import Options 7- Paste the code from your text file which you have from step 3 8- Save settings
Please repeat steps 5-8 for all languages that you have.
This will ensure that you have same settings for each of your languages. Please consider that if you want to do a change in Theme Options from now on you should do it for all languages if you want all have same effect, but you are always welcome to have different set of Theme Options for your languages.
Thank you Christopher!
Hello,
is there a multi-language support in jupiter?
Hi there,
Our theme does not support multilingual feature on itself, but it is compatible with well known WPML plugin which you can buy and it will work ok with our theme,
Thank you.
Hi, Is it possible to have some sort of export file for ‘Theme Options’. I’m used to, to develop sites locally and when everything is okay, to go online. And I want this step to be as easy as possible. So, an export file for (basic) theme settings (like Theme Options) would be very nice. Is there any option in this theme I missed?
Oops, never mind. I think I’ve found it in the Advanced tab of Theme Options. Sorry
Exactly
I have to admit it: Jupiter 4.0 is really powerful and fresh. We had to wait too damn long to be released… but it worth the wait. I’ll give the theme another chance now.
But first… quick question:
The Mobile Logo will be loaded automatically in low resolutions even with the Vertical Header, right? ‘Cause I want to use a Fully Vertical Logo only with the Vertical Header and in low resolutions and mobile I want to use a secondary standard Fully Horizontal Logo.
The GANYMEDE DEMO for example… it uses a square logo perfect for the Vertical Header but when I open the site in any resolution lower than 980px (width) this same square logo became veeeery small and nobody can read a thing. LOL!
That’s all for now.. thanks!
Oh… and how do I activate the Side Dashboard with the Vertical Header enabled? I’m a bit lost with it.
Hi there,
Yes the logo for mobile is triggered for low resolution cases, and the one you saw in the template was a glitch which we fixed.
You also need to add your menu into Side Dashboard Menu location from Appearance -> Menus -> Menu Location
Thank you.
Okay! Thanks!
But I can’t find the button the enable the Side Dashboard… like, in The Ken there’s a icon on top-right corner, but in Jupiter I can’t see it anywhere. I’m using the Vertical Header, by the way.
Oh, and the WooCommerce templates needs to be updated:
» jupiter/woocommerce/myaccount/form-edit-account.php version 2.2.0 is out of date. The core version is 2.2.7,
» jupiter/woocommerce/myaccount/form-login.php version 2.1.0 is out of date. The core version is 2.2.6,
Thanks!
Hi there,
Regarding Woocommerce I think we will have an update on Tuesday or so.
Regarding Side dashboard, you need to also go to Appearance -> Widgets and add your menu into Side Dashboard Widget Area.
For follow up questions please contact our support system.
Thank you.
Artbees Support Desk
KnowledgebaseAbout the Side Dasboard… I’m not talking about the menu INSIDE the Dashboard (or the Widgets and stuff), I’m talking about the button who open and close the Dashboard itself.
I already put some stuff inside the Dashboard Sidebar, but I can’t see any icon in Vertical Header to open and close the Dashboard. O.o
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseHi Guys I can’t save any elements within latest Visual Composer under this Theme. The save button does nothing. I’ve tried visual composer on other themes on the same network without issue. Also tried to register with your support forum with no success? Please advise ASAP. Thanks Glennyboy
Error I am getting: TypeError: value.replace is not a function
.. and the issue seems to be caused by ‘Edge Slider” which was one of the main reasons why I purchased the theme
Hi there,
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseYes I tried that, but never received a password. If an account does exist perhaps you could forward me the login to my email?
Would you please check the spam/junk folder of your mail as sometimes the email goes there.
Thank you.
I see TypeKit ID comes prefilled and some icons load, but most of them don’t. http://grab.by/Bp8i Can you tell me if I need to get a subscription in order for this to work? My issues is with the custom list char code – I insert it – only a few icons actually work
Hi there,
You are right you need to have a subscription of Typekit and add the code into proper place in theme options. For more information please read this article:
Thank you.
Any chance FontAwesome icons can be used then?
Hi there,
Font awesome icons are already integrated to our theme. Please go to Tools -> Icon Library to see the list.
For follow up questions please contact our support system.
Thank you.
Artbees Support Desk
KnowledgebaseHi! I’ve just seen this wonderful theme and I have just one pre-sale question: I saw there are a bunch of header-customization options, and that’s really got for me. The point is: can I add a top-bar menu with standard labels (Faq, contact, news, etc.)? This is very important for my project… thank you very much
Davide
Hi there,
Thank you for your interest in our theme. Header toolbar does not have that capability unfortunately, you can enabled predefined features there though.
Thank you.
We just went to 4.04 and all our sidebars disappeared. I can’t wait 48 hours. Can you look into this please.
Hey there,
May I have your ticket number so we can check your installation and fix if any issues causes this to happen?
From which version you have upgraded?
Thanks
bardzo dobre, powodzenia
bardzo dzi?kuj?
