16511 comments found.
Hi artbee~
For some reason I can only get the Portfolio plugin to display masonry as equal sized squares, but not the normal way with different sizes. How can I make them act more like your demo? – someone
I have the same problem. Could you help me?
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseHi, I have a page with only a revolution slider… no heading, no menu, no footer… But I still get a white space below the slider… How can I get rid of that ?
Many thanks
Hi there,
You need to go to the page that you have and do these settings:
Enable these:
1- Stick Template? 2- Override Global Settings 3- Transparent Header
Disbale this:
1- Transparent Header Skin
That should do the trick.
For follow up questions please contact our support system.
Thank you.
Artbees Support Desk
KnowledgebaseThank you… It doesn’t work… anyway I submitted a ticket…
Hi guys! How can add more than 3 markers in an advanced google map? (I need 7 markers) Regards!
Hi there,
It is not possible to do that with our shortcode. You either need to hire a developer or use a service like codeable.io to extend that capability, or use plugins that are in the market.
Thank you.
How did you create that box holding all the templates, right above the QUICK contact form – in your demo theme ;o I’m looking through all the settings but I can’t find it anywhere. Is it an external plugin maybe?
Thanks <3
Hi there,
That feature is not part of the theme and is custom coded by our development team.
Thank you.
What’s up guys?
So I did my homework and couldn’t find an answer for this here. The question is: How to I stop the quality reduction of my logos on mobile phones? I have an iphone 6 and my sharp logo just isn’t that sharp anymore. From what I understand you have the image “resampled”? How do I get that to stop? I need this to be as sharp and awesome looking as the rest of the theme and images on the phone.
Thanks!!
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseHi Artbees Team,
I try to install Theme template but i can’t , i increase all parameters for max size upload , cache …. but when i try to install content nothing work …
I don’t understand why.
Thanks by advance for your help
Best regards
Would you please watch this video for details:
For follow up questions please contact our support system.
Thank you.
Artbees Support Desk
KnowledgebaseI can not figure out how to remove the white space between the purple bar and the footer on this home page. I have the ‘stick template’ item enabled that removes the padding, but i still can not figure how how to close that gap. pleas help. here is the link: http://g122.com/tpla2/
You need to go to the page and enable these options: 1- Stick Template 2- Override global options 3- Transparent Header
And disable this: 1- Transparent Header Skin
For follow up questions please contact our support system.
Thank you.
Artbees Support Desk
KnowledgebaseWould there be a simple reason why the mobile menu doesn’t work on my build when I try it on a iPad or a iPhone? Nothing happens when I press the menu icon?
Thanks,
Jim
Hi there,
First please update theme to version 4.0.4 then Please go to Theme Options -> Styling -> Main Navigation -> Mobile Menu Trigger Icon Color
and set a color for that option. Then please save settings and it will do the trick.
For follow up questions please contact our support system.
Thank you.
Artbees Support Desk
KnowledgebaseI only have that version as I only just purchased it two days ago, but I followed your directions but to no avail. The responsive menu burger does not work at all on any phone or tablet that I have tried. I have actually re-installed it 5 times and configured it all different ways but the problem is universal no matter what I do? I am on a very tight deadline and must have the theme completed within a week for the client so if the problem cannot be fixed asap I will have to go with another theme. I would prefer to use Jupiter though, so please advise if you can think of anything else? Website is set up at http://cyclephilausophy.com.au/
I have figured it out by process of elimination and it is the WooCommerce plug in. If it is turned off the burger menu works fine but when enabled it ceases functionality. This is an integral part of my website brief though so will this be able to be fixed in the next few days?
Hi there,
This is maybe because of that you are using version 2.2.7, It has an incompatibility with our theme and we are going to release a fix within few hours. Jupiter version 4.0.5 will be compatible with Woocommerce 2.2.7
Thank you.
@e3templates
This can be done very easily with CSS…
First go into theme options and typography/fonts and just pick the Google font you want to use in Font Family 2 and you don’t even have to pick anything on step 2… the theme will still load the font in the background… then drop the code below (replace ‘Tangerine’ with the actual font name you chose in theme options) into your custom CSS and viola the font will change in the animated column title…
.animated-column-title {
font-family: 'Tangerine', serif;
}
Hi, How do i change the font on an animated column title? There is no option in the theme typography section to add as a selection or in the column items or in the page builder block?
Please note that we do not provide post-sale support in item comments section. Please kindly refer to our support desk and open a ticket to get the quickest and best solution tailored for you by our support experts. Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseHello! Is it possible to use Revolution Slider on jupiter theme?
thank you for your answer, Ile
Hi there, yes, we actually bundled that in download zip file of the theme and you do not need to buy that plugin.
Hey,
Could you please tell me how I can show the quick contact form on mobile devices?
Sincerely, Mika
Hi there,
You will need to add Contact Form shortcode inside Visual Composer and set it’s device visibility to show only on phones.
For follow up questions please contact our support system.
Thank you.
Artbees Support Desk
KnowledgebaseHi,
I having problem making a banner that I would like. Would be great if you could see if its posible, i’ve tried a while but cant get it working.
My site is here: http://projekt4.socido.se/ And i would like to do something like this banner: http://www.helenhard.no/
Its the black border in the bottom with information. I dont have to have the navigation down there but at least put in information about previous projekt, seeing procject and next project.
I’ve tried with flexslider and came up with this result. Tried adding custom html in the Caption Title but it just went really wierd.
So basicly I would like to be able to align text different in the banner.
Thanks!
Hi there,
I suggest that you use Layer Slider or Revolution Slider for that. Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseI just bought the theme and it looks great but I have this warning message at the top of each page and I don’t know what it means or what to do about it?
Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could be the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.
Can you explain what it is and how I fix it?
Hi there,
Actually it’s been 3 days that Woocommerce updated to version 2.2.7, Jupiter version 4.0.4 has a problem with it, but we are working on the fix and I hope we will release version 4.0.5 which will be compatible on Tuesday.
Thank you.
Greetings!
When I choose the Disable Sticky Header option in the latest version a large amount of space gets added beneath the main navigation and above our content. How can this be removed? Thanks!
Hi there,
You need to go to the page and enable these options: 1- Stick Template 2- Override global options 3- Transparent Header
And disable this: 1- Transparent Header Skin
For follow up questions please contact our support system.
Thank you.
Artbees Support Desk
KnowledgebaseThank you!
Great theme! Is it possible to:
1) change the single image video lightbox border? I actually would like to get rid of it..
2) change the default single image video lightbox size?
Hi there,
I think the first one can be achieved via Custom CSS, but not sure about second one.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebasePage of maintenance was removed?
Hi there,
Yes we decided to remove that feature as it had unnecessary overhead on our theme. You can find many free or premium plugins which do exactly the same thing in Wordpress Plugins Repository.
Thank you.
Could you please add the Google font “Oranienbaum” on the next update? Thanks so much! 5 Star theme all day!
Hi there,
Thank you for your kind words, I will report this feature request to our development team.
Thank you.
We have added, this font is added in v4.0.5 which will arrive on monday.
Thanks 
Hello I just bought your wonderful template. I installed the template main, the problem is that the fonts will not appear. Could you give me the steps to follow to get the right font or what policies to put in options themes options/Typography Thanking you in advance
Cordialy Bruno
Hi there,
We see that you did not buy our theme.
Please note that we do not provide post-sale support in item comments section. Please kindly refer to our support desk and open a ticket to get the quickest and best solution tailored for you by our support experts. Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
KnowledgebaseHi, one question, may i set different header in the same page? when i’m at the top of the page i see the full main menu and when i scroll in the page i see only the three line?
This theme have the full page menu like this? http://www.hugeinc.com/Best MH
You can do something similar by adding Edge One pager shortcode and setting Header style 4 inside Theme options -> General -> Header
Header Style 4: CLICK HERE
For follow up questions please contact our support system.
Thank you.
