1685 comments found.
Hi, How can I change the search to spanish, where says “enter keyword” and GO
http://www.cderma.pe/presentacion/Hi.,
Thank you for contacting us.
You can change it from the file wp-content/themes/soulmedic/searchform.php
Regards., DesignThemes Support.
Can you please give me link to DEMO event CSV file
OK I found it. but there is still problem displaying the EVENTs. Problem is PERMAlinks. If I set the PERMAlinks to ‘Default’ >> /wp/?p=123 Events work.
If I set to ‘Post name’ /wp/sample-post/ they dont. All I get is 404 error message.
Can you advise how to fix this please.
Hi.,
We checked by creating a test event and it is displays correctly. Please check it.
http://www.logchiropractic.com.au/event/test-event/Regards., DesignThemes Support.
I need to update my Revolution Slider but it says ‘Manual Plugin Update’ How can I update automatically?
My Version is 4.6.0
Hi.,
You cannot update it automatically. We have sent you a mail with the latest files of revolution slider. Use that files to update the plugin.
Regards., DesignThemes Support.
Ok I have uninstalled then re installed the versions you have send me the link. Now it is asking me ‘Status:This site is not yet authorized to receive plugin updates.”
Hi.,
Yes, you can update the plugin only by getting the latest files from us, since the plugin came bundled with the theme.
Regards., DesignThemes Support.
Hi, can’t set the posts layout to 1/2 or 1/3 column Please help. Thank you.
Hi.,
Thank you for contacting us.
Kindly, update our theme with latest version to fix the issue. Follow the below steps to update the theme.
i) Download the theme from themeforest page.
ii) If you have made any custom changes in the code, please take a backup of it.
iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
iv) Go to wp-content/plugins/ through FTP.
v) Remove the folder designthemes-core-features/ from wp-content/plugins/
vi) Then Login to Dashboard -> Appearance -> Install Plugins. Install the Designthemes Core Features plugin. That’s it. Now you are updated to the latest version.
Regards., DesignThemes Support.
I’m already using 1.5 version
Hi!.,
kindly, mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end. Then we’ll help you get rid of it ASAP !!
Regards., DesignThemes Support.
TWO QUESTIONS:
1.- I dont see any option for the Page Builder, I already activated them in the Soulmedic child Buddha cpanel but it wont appear anywhere, I checked when Im building a new page and no pagebuilder option appears.
2.- What would be the best size for the header logo ? im having some trouble setting it up, please kindly check www.test1.biolifelaboratorios.com
Thanks in advance
Hi!.,
1) Kindly, mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
2) The best size of the header logo will be 198×40
Regards., DesignThemes Support.
When I put an image in custom of the mega menu the image does not resize. How can I fix this?
Hi.,
The image will not resize in the mega menu.
You need to put the correct size image.
Regards., DesignThemes Support.
Hi, I have a little problem with portfolio’s related project:
Look Here:
http://www.studiodentisticocentrolario.it/dt_portfolios/protesi-fissa-e-mobile/What does Show Related Projects switch? Now is set to NO and I though there were not at the button link to releted portfolio.
Second: How can I manually translate “prev entry” and “next entry” (wich php do I have to modify)? Po file does not contain this value (or I’m wrong?).
Thank you
Hi.,
1) Related Projects show the same category portfolio items at the bottom.
2) You can find it from the po file in this path wp-content/plugins/designthemes-core-features/languages/designthemes-core-features.po
Regards., DesignThemes Support.
1) OK, the switch does not anything. Now is “NO”: I think that related projects at the bottom must not be displayed… instead they are shonw.
2) I try to translate via poedit. But nothing happens.
Do you still have my login? Can you check pls?
Hi.,
1) This page does not show any “Related Projects”. Kindly check it.
http://www.studiodentisticocentrolario.it/dt_portfolios/protesi-fissa-e-mobile/2) Have you translated and uploaded the mo file?
Regards., DesignThemes Support.
1) sorry, though next entry and prev entry were “Related Projects”.
2) Yes, translated, create also it_IT po and mo files for both it and designthemes-core-features but nothing changed.
Hi.,
Take a backup of the designthemes-core-features.po and mo and remove it from the ftp and check it.
Regards., DesignThemes Support.
Hi, remove po and mo files but still in english. What can I do?
Any News?
Hi.,
Sorry for the late reply. We are checking on the issue. It seems that the mo file contains the translated string, but still the texts are not translated. We are still checking what causes the issue. Let you know once fixed. Thanks for the patience.
Regards., DesignThemes Support.
Hi.,
You can manually edit the content from the file wp-content/plugins/designthemes-core-features/custom-post-types/templates/single-dt_portfolios.php line no: 80 and 81. We will update this issue in our next update.
Regards., DesignThemes Support.
Hi, Having some difficulty with the theme. One, I can’t get the LayerSlider to function as in the sample. Two, my purchase code for automatic renewal is getting rejected even though it is valid check it out . Please help. Thank you.
Hi.,
Thank you for contacting us.
You are using the purchase code of the theme. It will not work with the layerslider. Send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest layerslider files.
Regards., DesignThemes Support.
How can I restore the home template of the theme. I made some changes, but I want the original theme home page arrangement.
Hi.,
Thank You for contacting us.
Attached the home page shortcodes in the text file. Just create a new page and paste the contents in the text file in “Text” mode and check it.
https://www.dropbox.com/s/8ilsdkg1luea929/home_page.txt?dl=0Regards., DesignThemes Support.
Hi. In “Book an Appointment” section, there is an entry for appointment form:
Online Form : Fill out this form
How can I change the text “Fill out this form” to “Click here to fill out the Form”?
Thank you!
Hi.,
You can change it from the file wp-content/plugins/designthemes-core-features/shortcodes/shortcodes.php line no: 707
Regards., DesignThemes Support.
Thank you!
Hi there,
thank you in advance for your precious support. Please, have a look at this page goo.gl/j24Mu3. As you can see, there is neither DATE nor AUTHOR. But if I click on a TAG, DATE and AUTHOR appear. Not only: i can even see some fake “Recent post” like “1113” or “Struttura”. Can you help to solve these problems? Thank you.
Hi.,
You have to enable author and date meta info from blog template page.
Kindly, refer the attached screenshot that will help you get a clear view.
https://www.dropbox.com/s/xa31xfri8lvanif/enable-blog-info.png?dl=0Regards., DesignThemes Support.
I did it! For this reason everything works fine in the BLOG page. But it doesn’t apply to the page “TAG ARCHIVE” as specified.
Hi.,
We checked your tag archive page and the author info, date and tag info showed correctly. Kindly, check again.
Regards., DesignThemes Support.
Please, READ CAREFULLY what I am writing. I want to disable Date and Author for blog posts. So, I have disabled “Author info” and “date info” as for your previous screenshot. As results I get EXACTLY what I was looking for. So, if you check here, date and author are disabled: goo.gl/j24Mu3
NOW THE PROBLEM: If you visit my blog and click on a TAG, you get something like this: goo.gl/TcwnPs As you can see, AUTHOR and DATE are showed…. MOREOVER, on the right column, you can find some recent posts that doesn’t exist (for example the one called “1179” )!!!!
I hope this helps. Thank you
Hi.,
Yes the change that you do for blog template will not apply for archives pages. Also we do have option to disable the date, author info in archive pages. If you need to remove those you need to directly edit the file archive.php. Hope you understand.
Regards., DesignThemes Support.
Ok, I changed the code and the problem with Author and Date is solved.
Now I need to understand how to correct the FAKE posts on the “recent posts” section goo.gl/TcwnPs. Thank you
Hi. I have a problem to use a popup contact form. Either using Contact Form 7 together with Easy FancyBox to create a popup contact form, or using a popup contact form plugin they all conflict with the theme’s css. What can I do to fix this? Please help me. Many thanks!
I have also tried the following code from “Better Contact Form”. I put the code in a webpage. When the page open I can see the “Contact Us” button with green color in the right position of the webpage but immediately the button moved to the left side out of the page and changed color from green to blue (please see the screenshot attached).
Here is the link of the screenshot: https://www.dropbox.com/s/t743wx8vv3kfrer/css_conflict.jpg?dl=0Here is the code I added for the button to open a Contact Form:
<script type=”text/javascript”> /* var bcf_settings = { buttonText:’Contact Us’, buttonTop:’30%’, language:’en_US’ }; // Better Contact Form Settings */ (function (d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; js = d.createElement(s); js.id = id; js.src = “https://bettercontactform.com/contact/media/8/8/8870959a4d2c354c04073a6f8e49515dc8ff469b.js”; fjs.parentNode.insertBefore(js, fjs); }(document, “script”, “bcf-render”));</script> Contact Form
Please help me to fix this issue. Thank you!
The script/code I added to the webpage:
”<script type=”text/javascript”> /* var bcf_settings = { buttonText:’Contact Us’, buttonTop:’30%’, language:’en_US’ }; // Better Contact Form Settings */ (function (d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; js = d.createElement(s); js.id = id; js.src = “https://bettercontactform.com/contact/media/8/8/8870959a4d2c354c04073a6f8e49515dc8ff469b.js”; fjs.parentNode.insertBefore(js, fjs); }(document, “script”, “bcf-render”));</script> Contact Form“
Hi.,
Just find out which css is conflicting in the plugin and change the name of the css class in the plugin and check it.
Regards., DesignThemes Support.
There is only one css file for that popup contact form plugin. Do you mean I can change the name of that css file of the plugin? Thank you!
Hi.,
Change the name of the css class that is conflicting with the theme css.
Regards., DesignThemes Support.
Hi, I’m using page builder to create un home page, and sometimes I find spare shortcode between the blocks, see example: http://www.studiodentisticotecchiopalumbo.it/home-2/ Under “Equipe” reads “dt_sc_full_width first”, how can I fix it? Thanks in advance!
Hi.,
Thanks for making contact.
We have created some page layouts in page builder .
Refer : https://www.dropbox.com/s/gukr7x35w4kms5a/home-layout-pb.png?dl=0
Use home page layout and replace your content.
Regards., DesignThemes Support.
Hi!
I created a new page “blog template” but I can not choose the post layout. I can set the sidebar on the right, but when I click on “1/2 column” does not change anything. I wish you could see the page as follows: http://wedesignthemes.com/themes/dt-soulmedic/two-columns-blog/two-columns-blog-with-rhs/ while I can just set it like this: http://new.salvatidiagnostica.it/?page_id=102
I would also like to know if, on this page, I can insert slide revolution.
Thank you, Best regards
Hi.,
Kindly, Use our updated version.
Follow the below steps to update the theme.
i) Download the theme from themeforest page.
ii) If you have made any custom changes in the code, please take a backup of it.
iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
iv) Go to wp-content/plugins/ through FTP.
v) Remove the folder designthemes-core-features/ from wp-content/plugins/
vi) Then Login to Dashboard -> Appearance -> Install Plugins. Install the Designthemes Core Features plugin. That’s it.
Now you are updated to the latest version.
If issues continues after update our theme , send us your wordpress and ftp login details.
Regards., DesignThemes Support.
Hi!
I tried doing what you suggested, but nothing has changed! Where can I send my wordpress and ftp login details?
Thank you, Regards
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
or
Send your details here – https://www.dropbox.com/s/0jzmhcsi6nbp1vl/mail.jpg
Regards., DesignThemes Support.
Hi!
I’ve sent it all via e-mail.
Thank you
Hi!.,
We have fixed the issue. Kindly, check it out now!.
Let us know, if you find any issues in future.
Regards., DesignThemes Support.
It all seems ok. Thank you so much!
Hi!
Thanks 
Let us know, if you find any issues in future..
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Hi, Please let me know how I can register my Slider revolution, as it was mentioned that it is pre included with the theme. Thank You,
Hi.,
Hope you had a great weekend
After activating the theme, you can install the revolution slider from Dashboard -> Appearance -> Install Plugins. Please check it.
Regards., DesignThemes Support.
I have installed the theme, But it needs to be activated using the API.
Hi.,
You mean that you cannot activate the revolution slider? If yes please mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue and offer you a solution to get rid of it ASAP!
Regards., DesignThemes Support.
.
Trying to get a full width video slider going with text layer on top, to stretch with a 502 height.
For whatever reason, its seeming next to impossible.
Hi., Thanks for making contact.
Please check the slider documentation for video options in the slider.
Layer Slider: http://wedesignthemes.com/documentations/layerslider/documentation/
Revolution Slider: http://wedesignthemes.com/documentations/revolution/
Regards., DesignThemes Support.
Hi, please help me translate these lines to Spanish
dt_sc_book_appointment “Online Form : Fill out this form” [dt_sc_email emailid=”” /] “Email : “ [dt_sc_phone phone=”” /] “Phone : “ [/dt_sc_book_appointment]
Regards,
Hi.,
Thanks for making contact.
You can translate it from the files wp-content/plugins/designthemes-core-features/shortcodes/shortcodes.php line : 670, 736, 781
Regards., DesignThemes Support.
I’d like to put the logo up above the nav so I can expand the nav full width.
I image only way is to put straight HTML image code in one of the header files which I did but seem to then push the phone and email on the right side down pretty far
http://screencast.com/t/biVYq5bk7J9Any help on what to do to accomplish this?
Thnaks Scott
Hi!.,
Please send us your site URL. So that, we can check the issue and fix it ASAP!
Regards., DesignThemes Support.
Here is the sit… just need to know the correct header file to edit to put the logo up top http://forestparkdental.info
Hi.,
We cant able to put the logo in the “bbar-wrapper”, instead we can make the logo in center above the menu as shown below.
Kindly refer the Url given below:
http://snag.gy/v1hwX.jpgPlease send us your site FTP and WP-details, if its okay for you. So that we can make the changes as per your needs.
Regards., DesignThemes Support.
I am trying to install the plugins but every time i try and download one i get this error
Download failed. A valid URL was not provided.
Any help/ Thanks
ps.. not sure what this home3 is before my cpanel user name
http://screencast.com/t/R5vucs7mgrClosed.. Just looked at the url and figured out you can’t install them while the child theme is activated
Hi!.,
Please send us your site URL. So that, we can check the issue and fix it ASAP!
Regards., DesignThemes Support.
