3273 comments found.
Hi,
In Home.v4, at the What’s Hot section, how do I make the image clickable rather than just the text? It’s not convenient for users to check the details of the product. Please advice.
Tq
We have removed the linking because of the touch devices, the lookbook was designed for that purpose only to swipe between products and when you want to know more about it you have to click on the title.
Kind Regards,
Art
Hey,
We have been using your theme for some time & experienced the same issue in Internet Explorer as mentioned in a few of the previous comments. When third menu was enabled as a sticky menu, the main menu would stay hidden when scrolling back to the top of the page.
You mentioned you did not have regular access to a computer with IE, so we did a quick debug of the issue, and have included our fix below. In the oxygen-custom.js file from lines 1640 – 1656, the code block for the sticky menu js on the third menu option is included as below.
watcher.fullyEnterViewport(function(e)
{
if(isxs() || ! e)
return;
$spacer.height(0);
$header.removeClass('sticky-header visible').addClass('is-hidden');
$sec_nav.removeClass('hidden');
window.clearTimeout();
tm_out = setTimeout(function()
{
$header.addClass('show-header');
}, 50);
});
}
On line 1649, window.clearTimeout(); the function isn’t defined as ‘tm_out’ to add the class ‘show-header’ back to the menu.
Once the function is defined in the script, the argument should no longer be optional in IE, and the menu should work as well as the other options without the css workaround. We hope this helps anyone else having the same issue, and that it might be included in a future update to the theme.
Included below is the same code block containing the updated script, on lines 1640 – 1656 in oxygen-custom.js.
watcher.fullyEnterViewport(function(e)
{
if(isxs() || ! e)
return;
$spacer.height(0);
$header.removeClass('sticky-header visible').addClass('is-hidden');
$sec_nav.removeClass('hidden');
window.clearTimeout(tm_out);
tm_out = setTimeout(function()
{
$header.addClass('show-header');
}, 50);
});
}
Hi apogeedesign
I am really thankful to you for sharing the fix for this issue, I have updated the theme files and it will be included in the next update as well,
Cheers
Arlind
I need to make my logo and favicon force https:// so in order for my SSL to function properly, these are the only two un secure links in the site. Maybe hardcode it in the logo.php?
site is bineandvine.com
Your theme turned out great after some customization !
Hi there
Thanks for your kind words, and yes you are right your site looks amazing with those customizations great work by you.
To fix the secure URL in logo I need to see your code and provide the fix by trying coding alternatives in realtime.
Can you send me the FTP and WP credentials so I can provide you the fix?
Arlind
I’ll set up some creds for you on the staging site, not comfortable giving out access to the live site. Thanks
You can send us the login credentials via the contact form on our profile page.
Kind Regards,
Art
I just sent them over, the live url is bineandvine.com so you can test on stagining.bineandvine.com …. also, on staging I updated your theme to the newest version as well as wordpress & all the plugins, this seems to have broke the single product page and cart pages. Would you be able to look into that? Thanks!
Hi 00espy
I’ve checked your website (staging domain) and after clicking on products they were sending me to the main website. Also I was able to see the cart contents and single product page – http://drops.laborator.co/1iZOz
Is there something wrong that I can help you with?
Arlind
I need to make my logo and favicon force https:// so in order for my SSL to function properly, these are the only two un secure links in the site.
Hi
Please try replacing these files and you will not have any problems in https anymore:
1. Download this file: http://drops.laborator.co/1exIoand replace it in /wp-content/themes/oxygen/inc/
2. Download this file: http://drops.laborator.co/aUkn
and replace it in /wp-content/themes/oxygen/tpls/
This worked fine for other users as well.
Arlind
Replace? Those files don’t already exists in those locations and the second linked file is a screenshot.
Sorry I have mistakenly put that URL (with the screenshot), here is the correct one:
1. http://drops.laborator.co/162bE 2. http://drops.laborator.co/14U7I
These are the files you need to replace, I don’t know how they are replaced, weird!
Arlind
(SUPPORT REQUEST) Hello,I purchased the theme and love it, but I can not seem to get a captcha to work for new user registration. The captcha plugin I use for my contact form works well, but no matter what plugin I try, the captcha can be ignored for new user registration. I currently do not have a registration captcha plugin installed because they don’t work. I am getting robots signing up for my blog and I’m not sure who to delete.
Thank you in advance, Sean
Hi Sean
We use custom contact form that we have designed and works totally on AJAX which functionality cannot be altered by any plugin thus captcha is not supported in the native contact form designed by us.
From our contact form spam cannot be send because we use advanced form submit to prevent robots to send emails.
For user registration this is something else, which captcha can be applied.
Arlind
Hi,
Thank you for the reply. My contact form is fine, the problem is the user registration. Captcha is not working for user registration. If you go to http://www.veriess.com/my-account/ you can register – right side form – while ignoring the captcha.
Sean
Hi Sean,
as I said before our theme doesn’t support CAPTCHA but it has it’s own security form that will prevent bots from sending unwanted e-mails. If you want to use the Captcha then use another 3rd party contact plugin that will do the job.
Kind Regards,
Art
Hello again, please forgive my capital letters.
NEW USER REGISTRATION. NOT contact form. Please view http://www.veriess.com/my-account/
Arlind said “For USER REGISTRATION this is something else, which captcha CAN BE APPLIED.” – Arlind.
3rd party plugins are not working with NEW USER REGISTRATION. I’m talking about the JOIN page. NOT talking about contact form.
Thank you,
Sean
Hi Sean, that is not supported by our theme, but i found one plugin that can do that for you No CAPTCHA reCAPTCHA for WooCommerce.
Kind Regards,
Ylli
Thank you, I will try that.
Great 
Kind Regards,
Ylli
Hi,
Great theme!
How can I center my product categories? there are now left sided but i would like them to be centered!
Please have a look: http://led4x4.nl/shop/
Hi
Thanks for your kind words.
To center your images in the shop categories please open this file:
/wp-content/themes/oxygen/woocommerce/content-product_cat.php
On 38 replace:
<div class="col-sm-3 col-xs-6">
with this code and save the file:
<div class="col-sm-4 col-xs-6">
The categories will center in the page, and if you create 4 categories then the fourth category will shown in the next row, and if you want 4 categories in the row, then revert back the changes.
Arlind
Just bought this theme today. Awesome work! Thank you
I just have one question. It’s possible to resize product image in the same row automatically? Look at http://i59.tinypic.com/2dp0zb.png
I can manage it manually from the theme options with a code but then some images may look blurry, it would be better if you upload the images in the same height so they will be displayed better and in high quality.
Kind Regards,
Art
Hi, I love the theme, but my client would love it more if there was any chance to activate a breadcrumbs option (for the not-sidebar menus) Is there any plans for create this option in any future soon?
Best regards, David.
Hi David, we’re looking forward to add this feature in the upcoming updates
Kind Regards,
Ylli
hi first of all sorry for my bad english and thank you for the great theme. I bought so many themes but this one is amazing.
i have a problem. i searched the comments but i didn’t find any comments for my problem.
i purchased the theme and installed it with wpml for multilingual shop.
if i add a simple product to the shop everything seems ok but if i change it into variable product the drop-down (in the single product page) for the variations works only for the default language. in the second and in the third language it doesnt work.
Here is the site… http://ahsen-ebru.de/ahsen-ebru-beta/
How can i fix it?
Solved! i forgot to synchronize the attributes. thank you
Glad to hear that
Ylli
Hi! me again:) this time i checked twice if i forgot something:) i have a problem and a question…
Problem: If i use the plugin WooCommerce Variation Swatches and Photos the style of the dropdown box and “add to cart button” disapears(changes).
e.g. the dropdown box for the size attribute and “add to cart” button.. Here.. http://ahsen-ebru.de/ahsen-ebru-beta/shop/ayan-ebru-colour/
Question: In germany it’s required by law that delivery note, price per unit etc. must appear below the price. i found a plug-in named Measurement Price Calculator but it only put the price per unit and it’s too expensive that’s why i wanted to write it manually. Is it possible to add custom text below the price? with plug-in without plug-in doesn’t matter.. (it must be multilingual. i have wpml) if yes how?
Many thanks in advance.
Still waiting for a reply… 
Hi musaakbulut, please forgive us because somehow we didn’t saw your ticket.
That is normal because this plugin removes our code and replaces it with theirs code.
As for your second question, for the moment that option is not possible, because you are the first costumer that want this option, we will try to implement something like that on the future updates.
Can you check this plugin please, it might help you https://wordpress.org/plugins/woocommerce-delivery-notes
Kind Regards,
Ylli
I just purchased the theme, and I love it because its so easy to customize. Anyways, I’m having a problem with one thing. I wanted to change the main header from the original white, to black. I seen in the comments this code, and I applied it to theme option>styling
.oxygen-top-menu > .wrapper > .top-menu {
background: #000 !important;
}
but it doesn’t seem to work for me… The header is still white. How do I make it work? See here: .
Hi natsv, thank you for your kind words
As for the code, that is correct but it varies because you may be using another type of menu that we provide.
To make it easier to help you, can you please write us here your site URL and we will give you the exact code
Kind Regards,
Ylli
Hi Ylli, here’s my site http://vertical.ph/
Hi natsv, please add the code below to Custom CSS
.top-menu-centered.has-slider {
background: #F7F7F7 !important;
}
- you can change ”#F7F7F7” to any color that you want
Kind Regards,
Ylli
Hi Ylli, the code did work, but it only applied on the home page. I want it in all pages. Check http://vertical.ph/ and http://vertical.ph/shop/ hope to hear soon. Thanks!
Hi natsv, can you try this code too, just add the code below to Custom CSS
.oxygen-top-menu > .wrapper > .top-menu-centered {
background: #000;
}
Kind Regards,
Ylli
Hi Ylli! It works well! I just had to add !important after the code to make it work (note it, future users). Thanks!
Hello,
I am using Oxygen theme with WPML. (3 languages)
In Visual Composer, I am using the PRODUCTS CAROUSEL module showing products from specific taxonomies (product categories) but it’s ONLY working on the main default language.
In my two other languages, it does not work, with the same settings with specific taxonomies from others languages (products categories in others languages), it does NOT work. It shows 0 products. Specific taxonomies do not WORK on others languages.
Please help me asap.
Thanks.
Why did you reply to the others ? and I am still waiting for suppor ??
Hi there,
can you please e-mail me your login details and I will check this, each of our support team member has it’s own issue so please wait until someone gets your ticket.
Kind Regards,
Art
I can’t give you the login details. Give me your email, I will send you screenshots. Anyway I know how to configure modules on Visual Composer. I do not understand what do you want to see in the admin.
Hi
This has to be an issue with Visual Composer so you better ask this question to their page and ask why the taxonomies doesn’t work in other languages.
Arlind
Do not have Purchase code to get full support 
How can I fix it ?
Moreover, this Visual Composer shortcode has been added by you. They are not default shortcodes, it gots your logo thumbnail.
Can you please try from you part if it’s working.
Hi
We can forward you the latest version of visual composer, however you already have the latest version bundled with the theme, so here are the steps to update the plugins:
http://documentation.laborator.co/kb/general/how-to-update-themes-and-plugins/
I customized the theme, I prefer to do it manually. Can you forward me the plugin please.
You can send us email from Profile on themeforest, on the right side you will see “Email Laborator” box, please don’t forget to explain the problem again.
Kind Regards,
Ylli
Hi, I just sent you an email for the Email box. Waiting for your reply. Thanks.
You should receive reply from us for couple of minutes.
Cheers!
—Ylli
Hey,
I really like your theme but there are two things I need to ask you about:
1. How can I change the products per row from 4 to 3?
2. I got a problem with checkout: I accept bank transfer and paypal and set bank transfer to default. But when I try to change to paypal while checking out, bank transfer gets checked after less than one second. If I change paypal to default its reversed.
I hope you can help me!
Thanks in advance and kind regards Dennis
Hi there, can you first send us your site URL here please?
Kind Regards,
Ylli
Of course: www.lowteandflowte.de
Hi,
can you send an e-mail from our profile page, there is a contact box.
Kind Regards,
Art
I sent you an email more than one week ago and have not recieved an answer yet. Please I need help urgently!
Hi again,
I replied your e-mail and I am waiting for the login details of your site to fix this issue.
Kind Regards,
Art
I have set up your theme and all was working correctly. But I see its opening two lightbox when I click on product image where it suppose to open only one lightbox. Here is a link you can try
http://www.gispanjewelry.co.il/product/%D7%98%D7%91%D7%A2%D7%AA-%D7%A9%D7%99%D7%91%D7%95%D7%A5-%D7%99%D7%94%D7%9C%D7%95%D7%9E%D7%99%D7%9D-%D7%A9%D7%97%D7%95%D7%A8%D7%99%D7%9D-%D7%95%D7%9C%D7%91%D7%A0%D7%99%D7%9D/Can you help me fixing the issue??
Thanks
Hi Seogetup,
To fix the lightbox copy the code here:
http://pastebin.com/sTFfVYC4 And place in the end of file:oxygen/inc/laborator_woocommerce.php
P.S: On the next update this will be fixed automatically!
Kind Regards,
Ylli
Hi, I set up the payment gateway, did some tests I have one question about orders. When I cancel an order at the gateway level and get back to the store why is cart cleared ? Isn’t it possible to keep the product into the cart and then allow the customer to change is mind and purchase the product.
Hi there,
have you tried if other themes have the same problem as this, if they’re having the same issue then it’s the WooCommerce problem. I agree with you about the cart, it should remain in the cart because it is more logical.
We will check this and let you know, if it’s a bug we will fix it in the next update.
Kind Regards,
Art
I am a web developer and use my own custom-made framework. A client of mine is in love with your amazing template, but unfortunately it is only available in the WordPress format. We don’t want to be deprived of it, so could we possibly get it in html format? I hope your answer to my request is positive, or you could at least offer a solution.
Thank you very much in advance.
Hi there,
we have the HTML version of Oxygen even though it is outdated since we have added a lot of new features in the WP version and the HTML version remained the same.
We will provide it for free, here is the download link: http://cl.ly/a2jZ
Kind Regards,
Art
Hello, I’m loving the theme so far! Just get a question about the links to social networks.
How do you add links to 2 Facebook pages and 2 Youtube accounts?
Thanks!
Hi there,
I am sorry but this isn’t possible through our theme options, this is the first request for this feature and if other customers also want it we may add it as a new feature in the upcoming updates.
Kind Regards,
Art
Hello, so I updated the woocommerce plugin but then my pages started looking weird. So then I noticed that you released an update to the theme and I just need to know what steps I should take to update the theme so everything goes back to normal.
-Daniel
My page is http://bold.geniuzdesign.com
Also in my contact page how do I add a background image instead of the map? Sorry I am new at this
Hi Daniel, you can update page through Envato Toolkit plugin, i found this nice article that explains how to update theme link.
As for the contact image, please add the code below to Custom CSS
.gm-style {
display: none;
}
#contact-map {
background-image: url("http://kaminco.com/kaminco2/wp-content/uploads/2014/06/Contact-Us-Map-Matrix-700x220.png") !important;
background-size: cover !important;
}
- then just change URL with the link of your image
P.S: Great products can we use your site for our Showcase?
Kind Regards,
Ylli
Thanks! Everything worked out great! And yes of course you can our official launch will be April 1st on http://www.boldreams.com
I found some other little bugs that hopefully you can help me or take a look at for your next update. I am using Google Chrome.
-If you are not a user and you click on “My Account” the Register form has a gray box on top of it and it won’t let me use it.
-If I have a product on the cart and I log out, it stays there. Can this be changed so that it automatically clears up the cart?
-On the wishlist page the delete button isn’t working.
Great product btw!
DIsregard the one about the Register form. I checked on another computer and it was fine. It must have been on my end.
Hi Daniel,
Can you please try this plugin, it might help you.
As for the wishlist when the new update is out this bug will be fixed
Kind Regards,
Ylli
Hey I appreciate that! It worked like a charm
I will be waiting for the update, any idea of the release date?
I found another glitch. When I’m in a products page and I click on the main image it opens up in two different lightboxes. And if I click on one of the bottom pictures the lightbox seems to be a little different as well. I can tell because the name of the picture shows up in a different position. I just want more a little more consistency.
Which leads me to my next point, how do I remove the filename from showing up on my lightbox?
Hi There,
To fix copy the code here:
http://pastebin.com/sTFfVYC4 And place in the end of file:oxygen/inc/laborator_woocommerce.php
That will do the trick
Ylli
Another question I have is that on the “About Us” page at the bottom I have the social media links and I was wondering if there was any way to make them a little bigger in this specific area. http://bold.geniuzdesign.com/about-us/
Please let me know if thats possible. Btw you are doing an awesome job at fixing all these little bugs
Hi there,
So you need to remove the text on the lightbox it appears only when you have title on image when you upload on WP?
As for the social icons please paste the code below on Custom CSS:
.wpb_wrapper .social-networks i {
font-size: 20px !important;
}
.wpb_wrapper .social-networks i:before {
margin-right: 0.1em !important;
}
.wpb_wrapper .social-networks li a {
width: 35px !important;
height: 35px !important;
line-height: 35px !important;
border-radius: 50% !important;
}
- you can change size, but i assumed that this size will be ok
Kind Regards,
Ylli
Hey, well yeah I don’t want to see the title on the lightbox and like I said it only happens when you go through all the images twice so I guess it’s a bug or something.
Here is a sample of what I mean: http://bold.geniuzdesign.com/wp-content/uploads/2015/03/Screen-Shot-2015-03-09-at-11.42.39-PM.pngThe social media code worked great!
Great
Here is code to remove titles on lightbox, just add the code below to Custom CSS
.nivo-lightbox-title-wrap {
display: none;
}
Kind Regards,
Ylli
It worked like a charm
Okay I found something else. When I click on “View my Cart” and try to add a coupon code it doesn’t seem to work. When I click on “Checkout” and add the code on that page it works perfectly but not on the cart page.
You can take a look at it at http://bold.geniuzdesign.com and use the code 15%bold
Thanks in advance Ylli
Hi Daniel,
Thank you very much for reporting this, we will fix it in the next update.
Kind Regards,
Ylli
Awesome! Any idea of when the next update will be released?
Also it would be cool if the centered header could also have the sticky menu option 
Hi Daniel,
We don’t have exact date but i promise you that it will be this month.
As for the 2-nd request, we will consider that.
Kind Regards,
Ylli
Hi
I have a problem with the product carousel on the homepage.
I’m trying to build a query for different categories but the system doesn’t accept my query and can’t find the categories?
http://newtownstud.eu/any idea why that could be?
Hi there,
instead of categories try the Taxonomies field, put your categories there one by one.
Kind Regards,
Art
Hi Art
I tried that but still nothing unfortunately. Can you help me fix it?
Please send me your login details via the mail form in our profile page.
Kind Regards,
Art
Fixed it, next time just make sure you start typing at least two or three characters of the Taxonomy.
Kind Regards,
Art
I had done that and it was trying to find it but didn’t find anything. i even typed it all out and tried to save it but wouldn’t do it
Have you tried it with another browser, some browsers have problems loading the JS, for me it worked for the first time.
It would help us a lot if you could rate our item on themeforest from your Downloads tab, if you don’t know how just open this link
Thanks
ok thanks will try again with different browser
I hope it will work.
H Guys, Several times certain customers get error on my site. I don’t really care what is the problem with their card (there must be something) however the error appears on a very ugly way…
https://lifewear.com.au/wp-content/uploads/gravity_forms/1-c830b8dd8863aeb75bd7663865861032/2015/03/image.jpgHo can it be fixed? If someone could help me, I’d really appreciate it. Thanks
Hi marouwing, unfortunately for the moment Arlind is sick and can not reply this question until next week, hope for your understanding.
Ylli
Hi Guys, can you help me to solve this issue please? Thanks
Hi marouwing
Please report this issue to the plugin developer because the error that is coming in your file is from wp-content/plugins/striper/ directory so this is the reason why it doesn’t work. The developers of this plugin can explain this better because the problem is not related to the theme files!
Hi laborator,
I have a weird problem with the links for the top cart – checkout & view cart. they all point to the current page which i am at. i have WPML installed and i noticed the fix that someone posted 2 months ago but it didn’t work. my site’s url is : seventylook.com Please tell me to to fix this
Thanks !
Can you please write us your site URL here, we will check what is happening, and try to fix your problems
Ylli
Hey, I wrote the sites URL in the previous message. www.seventylook.com
Thanks
What I get is an error message saying “Error establishing a database connection”.
Kind Regards,
Art
Hi there, we have a lot of tickets and we can’t remember all URL-s
I can’t access the site that you gave us, Error establishing a database connection is appearing.
Please fix that and write us again when it’s up and running please
Kind Regards,
Ylli
Hi there,
I tried to restore my website without much success so i had to completely build the entire website. Apparently the problem is the same even after i installed a fresh copy of the theme. go to WWW.SEVENTYTLOOK.COM Add a products to the cart and them go to the Cart Ribbon and try to press the checkout link and see that it directs you to the homepage. same goes for the view cart button. they both direct you to the current page. BTW – i have a fresh copy of wordpress without WPML installed or any other plugin. Please look into it…thanks !
Hi there,
We can’t access your site URL, can you please check it?
Kind Regards,
Ylli
I created a website with the oxygen theme. .com works but .nl shows an error: Fatal error: Call to undefined function get_header() in /home/ledsprotect.com/public_html/index.php on line 9
How can i fix this?
Hi,
are you sure you migrated the site in the right way, it would be better just to install the theme from the beginning and importing the settings rather than moving it to a new directory.
Kind Regards,
Art
I am not aware that i moved anything to a new directory. It has worked so i find it strange that the error appears now. What can i do to solve this error?
The problem is that you have not installed the theme in the right way, when you download the theme unzip it and then the file you need to upload is oxygen.zip and not directly the file you downloaded.
Kind Regards,
Art
Oke thank you for your reply. So can i upload and install it again without losing the current content and design?
Just make sure you save everything before proceeding because it can crash and you may loose your theme design.
Kind Regards,
Art
I looked into it and i remember that it was not possible to upload the .zip file via the wordpress appearance>themes upload. It kept asking if i would like to try again… And i did use the oxygen.zip as you mentioned. So i had to do it with filezilla. My themes folder in ‘wp-content’ shows that i uploaded the unpacked ‘oxygen.zip’ folder. So i did not upload the whole .zip file that i downloaded from themeforest. Off course i would like to try it again but it should be working because its the right folder.
Sometimes some hosts have the problem with the file and folder permissions, that is why you have to try the FTP upload, if you have previously installed the theme you should have uninstalled it from the admin panel because together with the files it also adds some datas in the database of WordPress which need to be cleared.
Kind Regards,
Art
