22359 comments found.
Hi AJ,
I still haven’t found a solution to this problem and it’s really preventing me from editing my site.
http://i.imgur.com/Zr4ghrk.png
It doesn’t appear when I’m viewing the site but only in the Visual Composer. Pictures seem to be appearing across rows and behind text and it’s just really messy. When adding new rows the images don’t appear but once I refresh the page they appear in the new rows as well.
Is there any solution for this? Both Wordpress and the theme are up to date, I have also tried deactivating all plugins and clearing my cache but the problem still remains.
A prompt reply would really be appreciated.
Thanks,
Ian
Hi AJ, did you miss my question because I saw you’ve replied to everyone else?
Hi there,
Sorry I have been trying to catch up with support after not having internet then spending several days doing a crucial update to all my themes for security reasons. So I’ve been answering the quick questions first.
Are your theme and Visual Composer plugin up to date? http://wpexplorer-themes.com/total/changelog/
This to me looks like it could be either a conflict with a 3rd party plugin (have you tried disabling them) or a broken div somewhere on that page.
- Is everything up to date?
- Have you tried clearing your browser cache.
- Does it happen only on this page or every page?
- I don’t understand what’s going on without looking at the live site, can you share the URL? I can’t tell if this is a background on the row, or a single image or an image inserted in a text module or what.
The reason I need more information is because this isn’t a known bug.
Sorry for the delay again and thank you for your patience, I should be all caught up soon! AJ
Great update but I just noticed when I’m using child theme I can’t change skins? The menu disappears under “Theme Panel”
It’s probably just disabled at Theme Panel > General.
I double checked locally and it’s working 100% for me using a child theme, in fact there really isn’t any reason why it wouldn’t unless it was disabled.
Yes, Thank you!
I guess I disabled it by mistake and didn’t realized till now.
Hi,
I made several several trial on my website (http://www.igd.com.tr). May be ten times deleted and uploaded even database. Anyway. I think, I found something.
1. When I am changing permalinks, my website uses CPU 85%. My permalink is: / category / postname / .When turn of permalink, CPU goes 0%.
2. On my page there is an error GET http://array/ net::ERR_NAME_NOT_RESOLVED When I am cheking my page on tools.pingdom.com I always get ARRAY error.
This is may be very important problem occured by content, but I could not find. So I need your help. May be you can forward me professional service. PS: I have 3 more websites on this server. Others are more busy site as visitor, pages and posts. Also I use permalinks. But their performance of CPU alsways around 0%-15%. http://blog.cafemarkt.com http://www.fizibiliturkiye.com
Error like about Array: http://postimg.org/image/3yab9gb1l/
Uhm.. i think there is one theme skin i miss 
Ha, sorry. You can re-add it if you want to and I can show you how. But it’s just so similar to the base skin I removed it to un-bloat the theme a bit.
Hi Aj,
Great update Everytime like X-MAS and Easter togheter
I think I have a small bug in Product settings >>External Product Link<< , in the pdroduct categorie the button have on Frontpage “Add To Cart<span class="fa fa-chevron-right" /> but in the product settings I insert nothing in the “Button Title”, default is: “Buy Now”.
Maybe I have see something not or it is a bug.
Best regards
Haha
This is very weird…there shouldn’t be any arrow added : http://totaltheme.wpengine.com/base/shop/
There should only be an arrow on the shop page and it should convert the code to an actual arrow like this : http://totaltheme.wpengine.com/base/shop/accessories/artsy-round-sunglasses/
Can you share the URL where you have the issue for me? Thanks!
- AJ
Here is one: http://pixavi.co.uk/pixavi-shop-category/rentwebsite/
If I change the button text it dos not change on product page, too.
I will add the fix for the button text ion the next update, the reason it won’t change is because I change it in the theme via a filter and I wasn’t aware of this option before
Regarding the button here – http://pixavi.co.uk/pixavi-shop-category/rentwebsite/ – I see it has a class “product_type_external” how are you adding this do you know? Because no one else is having this problem I think it may be plugin related.
mmhb..
i have tested and deactivated all plugins and only woocommerce is active and the button iusse is still there.
Oh I just realized something in your screenshot, you are using the Affiliate link. I do see the bug now when testing with that.
I will be releasing 2.0.3 this weekend and it should have the fix for this
Great Thank you
No, thank you for notifying me of the error!
I received an email to upgrade the Total theme and have downloaded the update. How do I install it please. I already have a theme installed with that name – should I delete/rename the old one in ftp first? I haven’t made a child theme – will I lose my customisation?
Please see the installation guide – http://wpexplorer-themes.com/total/docs/update-theme/
The best way to update is to use the automatic updates. You shouldn’t ever lose any customizations done via the Customizer or your pages. The only things you would lose would be if you manually edited theme files, which shouldn’t be done anyway.
Of course I always recommend creating a backup of your site before updating any theme, plugin or WordPress.
Sorry – one more question – Parallax has stopped working. All of the areas where I had parallax image scrolling the image no longer appears.
Am I doing something wrong please?
http://albertpalmerphotography.comParallax now working too! Although No advanced options? I think I need to resize all my images as they have changed.
Hum…In Total 2.0.2 the parallax background moved over to a new tab and you should have all options available – http://cl.ly/image/050Z2w1C3j3z
Sorry for this – but I just updated (thanks for the regular updates!) and the grid of images on my homepage has really large white columns between them.
http://albertpalmerphotography.comThey used to all be 6px and looked nice and matched. But I don’t understand how to get back to 6px between images.
Would really appreciate some help please?
Randomly this seems to have fixed itself – please ignore
Great, probably a cache issue Thanks for letting me know!
I want to change the Social Share buttons. I saw several comments about adding social_share.php to the partials folder in my child theme and then modifying it. I did this but my child theme doesn’t seem to pick this up. I reordered the social share buttons in the social_share.php in my child theme and put them in the partials folder of my child theme, but they still show in the old order. Any idea what I am missing.
That’s because the order is based on an array defined by the wpex_social_share_sites() function. Currently there isn’t a way to re-order them. I will have to add a filter for the next update. For now you can only order them by manually editing the array in framework/social-share.php on line 19.
But after Total 2.0.3 is released you can do so via a snippet added to your child theme’s functions.php file like such: http://wpexplorer-themes.com/total/snippets/order-social-sharing-sites/
I want to show the author and # of comments in the blog grid like they are on the blog page and for individual blog items. I found some notes on how to modify vc extension and successfully added the new parameters to the shortcode and I can choose them, but I can’t figure out out to get them to show up in the rendered page.
You would have to copy the file from vcex_templatex/vcex_blog_grid.php to your child theme and modify it accordingly.
That said, probably next week I will add a new module called “Post Types Archive Grid” so you can display any post type standard (blog), portfolio, staff, testimonials…etc, exactly how they have been setup in the customizer.
Awesome – thanks.
Just upgraded to Wordpress 4.2
Using the front end editor of visual composer I’m no longer able to edit text blocks, because the selected block don’t show the text, so I can’t edit it – though still write new text. Custom headers, buttons and on works, but not text blocks.
Also the text-toolbar has disappeared. You can see it here: http://goo.gl/Qm0xjKAlso the Update button don’t work in front end mode.
Backend works though. But please fix this, as I feel more in control over what is happening on the front end
Did you clear all browser and site cache after updating?
This is not a known issue and should be working 100%. I have tested and re-tested to make sure there isn’t any issue with this.
Also did you make sure to update the Visual composer to version 4.4.4? – http://wpexplorer-themes.com/total/docs/update-plugins/
Lastly, do you have any 3rd party plugins active that may be causing this?
Hi Aj, I just updated to v2.0.2 and found when editing a text block, the text is hidden in either visual or text mode. I can select the text to see it, but otherwise hidden. Same in backend or frontend editing. Cache was cleared after update. See screenshot: https://drive.google.com/file/d/0B9PpzDlIN4sJdzc0c1RwLWFlSlk/view?usp=sharing
Didn’t mention also updated to Wordpress 4.2.
Do you have any 3rd party plugins active that may be causing this? This is not a known issue and should be working 100%.
Also did you make sure to update the Visual composer to version 4.4.4? – http://wpexplorer-themes.com/total/docs/update-plugins/
RESOLVED: Yes I updated VC to 4.4.4, also disabled all plugins other than VC, but same result. I recalled something that had fixed previous VC weirdness. I host all my Wordpress sites on Linux and use Plesk for management. Within Plesk is a Wordpress module that allows various functionality, including securing the WP install. What I did to fix was “Roll Back” security on the wp-includes folder, then re-secured it, and the issue was resolved. Please see this composite of screenshots to help explain. https://drive.google.com/file/d/0B9PpzDlIN4sJaXhfaUhUYWhSZms/view?usp=sharing
Sorry for the trouble Aj, should’ve thought to try this from the start.
I am unable to edit the Single Builder elements. I am trying to disable the Featured Image from the single blog page view, but all of the elements have X’s next to them and I can not check/x off of any of them.
If you can’t click to disable them, then there is likely a javascript error on the site. Can you try disabling any 3rd party plugins to make sure none of them are breaking your customizer?
It should work like this: http://cl.ly/161I3V3k3I1B
Is there a way to clear Social Share cache? When you click on Facebook like button, it seems it is grabbing old page information (featured image, and description) .. I am using All-in-one SEO, and I have cleared and purged the website cache, many times.. but still it is shoeing old info.
Clearing website cache doesn’t purchase Facebook cache it’s completely separate.
Have a look here – http://stackoverflow.com/questions/5256114/how-to-clear-facebook-sharer-cache
Make sure all your Open Graph metadata is added correctly to the site as well, because that’s what Facebook uses to grab the image/content/link.
I love this theme and have been using it for several clients because it is so versatile. Do you have any discount for additional licenses?
Glad you like it, thank you for the multiple purchases!
Unfortunately as an exclusive author at ThemeForest I can only sell via their system and their pricing structure, I can’t create any sort of discounts or even change the price of the theme. Sorry 
Hi. Your Theme allows us to customize each Page’s Title (our design uses a background image). For the Search Results page, is there a way to: 1. Edit that Title area (either via Control Panel, or code modifications in a child theme 2. Move the “X Search Results Found” down into the content area. 3. Change the Sidebar used on the search results to be Pages Sidebar.
See our dev site screengrab for more info: http://screencast.com/t/qg5slLLUVr
Thanks
Hi there,
Yes this would be pretty simple to modify via some functions added in your child theme. Example:
// Remove main page header on search results
function my_remove_search_page_header( $bool ) {
if ( is_search() ) {
$bool = false;
}
return $bool;
}
add_action( 'wpex_display_page_header', 'my_remove_search_page_header', 20 );
// Add title at the top of the content for search results
function my_add_search_title() {
if ( is_search() ) {
echo '<h1>'. wpex_title() .'</h1>';
}
}
add_action( 'wpex_hook_content_top', 'my_add_search_title', 20 );
// Alter search results sidebar to display pages sidebar
function my_search_sidebar( $sidebar ) {
if ( is_search() ) {
$sidebar = 'pages_sidebar';
}
return $sidebar;
}
add_filter( 'wpex_get_sidebar', 'my_search_sidebar', 20 );
This took me some time to write up for you, but it should be pretty easy to understand Let me know if you have any further questions or issues with the code.
ps: If you haven’t rated my theme yet, I would really appreciate it (this is done via the “Downloads” in your ThemeForest dashboard). Thank you!
- AJ
Thanks! I see where you are REMOVING the page header, but how do we set a Background Image (and height) for the Page Title?
Hum…Do you have a mockup of what you want. To me it sounded like you wanted to move the title down into the content area which the snippet does…A background image down there may look a bit strange, no? (it would have to be done with CSS there also, unless you keep all the default styling for the page header and just move it).
Good point. I misspoke. I don’t want to move the actual search title. I want to keep a title in same spot and apply an image background like our other pages, and set the page title to “search results”. But add the same query of “X results found” in the content zone before the results, as just a
tag. Make sense?
Hi AJ, could you advise me if there is a way to exclude a portfolio category just from the portfolio filter options? similar to removing the category from the breadcrumbs?
OK to explain – I have a portfolio grid displaying all the posts from a primary key category ‘resilient tyres’… and I want this grid to be able to be filterable just by the sub-brands in this category only.
All the posts in the grid belong to both a primary category and a brand category.
The grid displays all the primary category posts just fine…. no problems at all, but I want to filter just by the brand categories and not have the parent category appear in the filter. (as we already have an ‘all’ button)
Because all posts are belonging to the primary key category ‘resilient tyres’ category there is automatically the unwanted button ‘resilient tyres’ displaying in the filter – which I want to remove…
The reason I want to do this is because I want to display another portfolio grid below it which displays the brands with a different primary key category of ‘Press on Band tyres’.. and again be filterable by the brands
the page is on http://imgn.co.uk/products/
I suppose I could try and identify the
Cheers
Chris
Hi Chris,
Actually version 2.0.2 of Total is being released soon and I made it so if you add a Parent category into the “Include Categories” function then the filter will display only the child categories for the filter links – http://cl.ly/image/0y0q0F3Z0Y0W
Is this what you want?
I have also updated things so the filter links will display only the included categories for the filter if you have more then 1 – http://cl.ly/image/2W3x0l0R2l0Y
Will that help?
Just testing everything with WP 4.2 then the update will be submitted
- AJ
Sorted! Next question: when is 2.02 out? ... AJ, I dont know how you do it mate, this is perfect addition to the filter – thank you very for this. To be honest I had a quick browse the other day on themeforest for other multi-purpose themes to see if the grass was greener on the other side.. I WAS WASTING MY TIME! Cheers and thanks.
I am just checking to make sure there aren’t any bugs and I will submit the update. It takes some time to get accepted by ThemeForest, but if you have the purchase code added in the Theme Panel then the update will go through right away (I use wp-updates.com for that).
Glad you like the theme I have a lot of really good stuff planned that will make it even better and faster. I wanted to make more edits in 2.0.2, however, do to a security issue I am releasing it a bit sooner, but 2.0.3 should probably be ready next week with some cool additions such as a page loader function, a couple new VC modules..etc. 
I am also working on an update to my online docs to make it easier to browser – http://wpexplorer-themes.com/total/docs/ – will be adding a big search field with ajax so it shows suggestions as well as organize things a bit better. Plus most doc pages will also get a video so you can tab between a written doc and a video doc.
All in do time! So stick around!
- AJ
Hi AJ, I’ve just upgraded the theme to 2.02 this morning and the filter links indeed just show the child categories and not the parent.
Cool – ok I’ve now got a problem I didn’t think i would have. Previously I simply wanted to hide a category name from the filter links – now in order for the link to appear at all in the filter it needs to be a child category…
…problem: I need to show all brand categories of type of product ‘Resilient Tyres’ in the filter.. and in order to do this I now need to assign all these brand categories as being children of Resilient Tyres.
Sounds fine, except the brands also belong to other types of parent category for example ’Press on Tyres’ ….and a child category can only have one parent.
i.e. if I want to show another grid showing ‘Press-on Tyres’ and show a filter of the various brands I would need to create new extra child categories for all the brands in the system so they can be assigned to the ‘Press-on Tyres’ parent. The new brand category would be called something like ‘BrandX (press-on)’ etc.
I know its crazy but in a way it was better before where categories didn’t need to be child categories in order to be displayed in the filter… as these categories could have many parents if you see what I mean?
Is there a way to fix this? .. kind of go back in time and have it so you can simply exclude a particular category name from the filter list?
Chris
Hi Chris,
I don’t really understand what’s going on…items do NOT have to be child categories for them to appear in the filter. The filter should be working exactly as it did before with the only difference that it now supports parent categories where before it did not.
See example…. http://cl.ly/013h2Q2g2r3J
Sorry my recording cut me a bit short, but you can see that it should only display the categories added for the query into the filter.
Any suggestions? Thanks, Allyson
Hi Allyson,
In PHP 0 is also considered false so it won’t work. You’ll need to enter 0px instead.
To remove the space under the slider is your default column spacing which you have altered from the default 40px to 10px – http://wpexplorer-themes.com/total/docs/visual-composer-spacing/
Version 2.0.2 Coming Shortly
Total 2.0.2 will be released today with some fixes and updates – Just a heads up! I am doing the final tests/checks before releasing the update. There is also a crucial security update so be sure to update once it’s out!
Once the update has been pushed through I’ll be able to respond to all your comments, thank you for your patience
- AJHello there,
At one point I customized the color of the button in the footer. I can’t for the life of me figure out where I did that! I’ve gone to Appearance > Customize and didn’t find it it in either of the footer sections (I could change the color of the button text and the footer background, but not change the color of the button itself). Please remind me where I need to go. Thanks!
Which button in the footer?
If you are referring to the callout section the button styles can be found at Customize > Callout > Styling
Thanks for your reply. There is a button in my footer (see cambridgeenergyalliance.org) but I don’t see customize > callout > styling. I see customize > footer > footer callout. But those options don’t seem to control the actual color of the button – just the text in the footer, or the text in the button.
Your theme is EXTREMELY outdated. That’s why. You are on 1.53 current version is 2.1.1 – http://wpexplorer-themes.com/total/changelog/
I would really recommend updating so many awesome new features and lots of bug fixes – http://wpexplorer-themes.com/total/docs-category/updates/
