Hi.,

Thank you for contacting us.

Just add this css code in Dashboard > Soulmedic > Integration > Custom Css to fix the issue.

#main-menu ul li.menu-item-simple-parent ul { top: 35px; }

Regards., DesignThemes Support.

Thank you very much, this corrected the problem!

Hi.,

Thanks Let us know, if you find any issues in future..

Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!

Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end

Regards., DesignThemes Support.

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

Please., let us know what OS you are using and the Firefox version.

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

1) If your wordpress uploader does not work. Please connect your server via ftp

2) Move to folder wp-content/themes/

3) Upload the soulmedic theme files ( the files inside the folder soulmedic )

4) Activate it via Dashboard -> Appearance -> Themes.

Regards., DesignThemes Support.

Ok, Thanks for your help, it works with the ftp

Hi.,

Thanks Let us know, if you find any issues in future..

Hi.,

You can’t have different slider in the home page with the wpml plugin. Also the widgets cannot be translated with wpml plugin.

Regards., DesignThemes Support.

but if i want different image widget in each language, how i can do it?

Hi.,

Sorry you cannot have different image widget in each language.

Regards., DesignThemes Support.

i had tried to add it to header, but it is bugged like the top menu one. anyway i will use it in the menu one, but as you can see

1) http://www.shuttlerace.it/lang/?lang=en it appears also in top menu… why?

2) how to reduce the drop down width menu tab of the second language?

Hi.,

1) Just add this css code in Dashboard > Soulmedic > Integration > Custom Css to remove the language from top menu.

#menu-top-menu .menu-item-language { display: none !important; }

2) Just add this css code in Dashboard > Soulmedic > Integration > Custom Css to reduce the width of the dropdown. Increase or decrease the width as per your needs.

#main-menu ul li.menu-item-simple-parent ul, #main-menu ul li.menu-item-language ul { width: 100px; }

Regards., DesignThemes Support.

Perfect, ty)

Hi.,

Thank you for contacting us.

If you want to remove placeholder image from single post page.

Kindly refer the attached screenshot : https://www.dropbox.com/s/8e9s8csod76ulwl/dt_remove-placeholder-image.png?dl=0

- Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

You can use page builder only for new built pages using page builder and not for the dummy contents.

Regards., DesignThemes Support.

This is bad… so no way to re-create the block structure with the content??? This will take a lot of time to create again complex structures without the possibility to duplicate it…

Hi.,

We have created sample page layouts in page builder.You can find our sample page layout in “Sample Layouts” tab. Sorry for inconvenience.

Any ways ,In our future themes we will rectify this mistake.

Regards., DesignThemes Support.

Also, I can’t get the portfolio shortcode to work. I try to use the four column display but it only displays the portfolio’s featured image and I can’t get it to show the rest of the porfolio. Thanks for your help!

Hi.,

1) Sorry we do not have such list for this theme.

2) Only the featured image will be shown in the page you have displayed the shortcode. Only in the portfolio details page, all the portfolio images will be displayed.

Regards., DesignThemes Support.

Hi.,

1) Just add this css code in Dashboard > Soulmedic > Integration > Custom Css. Change the font size as per your needs.

#bbar-wrapper .column.alignright { font-size: 15px; }

2) Sorry we do not have that option in our theme.

Regards., DesignThemes Support.

Sorry…was my mistake… Everything is like you told. Hopefully you will forgive me

Hi.,

No problem Let us know, if you find any issues in future..

Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!

Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

No, we do not have the option of sidebar in the single portfolio page.

Regards., DesignThemes Support.

thanks for your reply.

Thanks.,

Hi.,

Thank you for contacting us.

Hope you had a great weekend

1) Translation of the theme:

a) You can find the default.po file in the themes folder itself. Get into this path wp-content/themes/soulmedic/languages and you can find the default.po file.

b) If you are running a multi language site, you need to install the wpml plugin.

c) Or if you are running a single language site other than english. Say for example if you are running German site only. Go to wp-config.php and change the language code as define(‘WPLANG’, ‘de_DE’);

d) Then rename the file default.po to de_DE.po and open the file with a poeditor and you can translate all the texts from our theme.

e) Finally you will get the mo file there. Uploading that mo file the site will be fully translated to german.

2) Update the Retina logo from Buddha panel > General > Retina Logo, so that the mobile layout shows the retina logo.

3) You can disable it from Buddha panel > General > Others > Disable Style Picker. Please have a look.

Regards., DesignThemes Support.

Hi, thanks a lot for your prompt answer. I’ll give you back French translation files in few days

Ok Thanks

Hi.,

Thank you for contacting us.

Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Hi.,

The default theme does not have much plugins.

Our theme has many plugins, so the memory size needs to be increased.

Regards., DesignThemes Support.

ok, i will try to ask it

ok thanks.

ok for this, i managed to add flag on top menu but it doesnt work as intended, look at mail i sent to you pls

flags are not drop down and they messed in the links i sent to you

Hi.,

We will check the flags issue in the menu and reply to your mail. Thanks for the patience.

Regards., DesignThemes Support.

Hi.,

We will update the issue in our next version. We will update the theme in next 3 – 4 days. We will update this issue in that version.

Regards., DesignThemes Support.

Hi.,

Are you using any external plugins? Please try disabling the external plugins, other than the theme recommended plugins and check the issue.

Regards., DesignThemes Support.

hi, didn´t work , still the same problem. I had tried to download the theme again and change the single.php file, but dindn´t work out either. Where is the problem? thanks

Hi.,

Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

¡Sorry! I have just find it on your video tutorials

Hi.,

OK, Thank you.

Regards., DesignThemes Support.