Hi,

Please submit a ticket to our support team at https://select.ticksy.com/ and they’ll have a closer look at this inquiry and see what they can do to help.

Select

Hi,

Unfortunately there’s not a native option for this. This modification would require additional coding of our theme files. Currently we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers. We hope you understand.

In case you are not familiar with programming, you could hire someone to do this for you. You could look for someone who you can hire for this kind of job at the following link: – http://studio.envato.com

Thanks for understanding.

Select

Hi,

Please install/activate this plugin: https://wordpress.org/plugins/codestyling-localization/ Here’s a general guide:

Go to Tools -> Localization -> Themes -> Find our theme and click edit po/mo files. Next, find the word(s) you are to translate (enable non case-sensitive checkbox) and click to edit and translate said word(s). Next, save and click on the top to generate new mo files and return back and click to re-scan all the labels.

Also, double-check your server WordPress root -> wp-config.php to make sure you’ve set the right language for your site. Open this file and find this code below:

define('WPLANG', '');

it’s need to be:

define('WPLANG', 'en_US');

If you have your site/admin on different language (Russian in your case) then just add your language http://screencast.com/t/9H5B9MXLhp and click to re-scan all the labels. Finally, do the steps like we explained above and translate the labels.

Similarly you can translate WooCommerce labels as well.

If you happen to need any further assistance regarding this issue, please submit a ticket our support team at http://select.ticksy.com/ and they’ll have a closer look and see what they can do to help.

Select

hi, thx for help! i install plugin Codestyling Localization. And see this message for WooCommerce. Compatibility: Loading Issue: Author is using load_textdomain instead of load_plugin_textdomain function. This may break behavior of WordPress, because some filters and actions won’t be executed anymore. Please contact the Author about that.

Next question: can i quick translate all words? for example ro, mo files with russian words? or other methods?

Hi,

This seems to be realted to WooCommerce plugin. For all questions regarding how to properly setup your site with WooCommerce plugin we recommend that you refer to the author of this plugin for further guidance. This is a third party plugin which we can provide only limited support for – being the theme developers. Thanks for understanding.

Select

Hi,

Please try by using this CSS code to adjust the padding-top property on archive pages:

body.archive .content .content_inner > .container > .container_inner {    
    padding-top: 50px !important;
}

Paste this into WP Admin -> Select Options -> General -> Custom CSS field.

Select

That did it, thank you!

You’re welcome

Select

Hi,

Please find the adequate code which is necessary for this feature/add-on to work and insert into your theme folder/header.php

As for inserting JS files to each page separately you could use Visual Composer’s Raw JS shortcode and paste the necessary code: http://screencast.com/t/Lnj2831ij

Or if more appropriate use Custom JS field in Select Options -> Global Options and target each page individually.

Select

Thank you, did not know I could use that module in such a way. I appreciate it.

You’re welcome.

Select

Hi,

We’ve not tested Revolution Slider with our theme and therefore cannot guarantee for full compatibility having it as a third-party plugin. However, Select Slider, designed to appear at the very top of your content will appear directly beneath the header you might have set as transparent and have the effect you’re after.

On the previous note, besides using our dedicated buttons you can style with some additional CSS, you have the option to upload your own graphic which can be used to link to another URL and serve as a button.

Select

Hello, that’s exactly what I’m trying to do, upload my own custom graphic for the button. I am already using Select Slider. Can you explain how to do that? I don’t see those options on the slider?

Hi,

When creating a slide you can upload a graphic and link it by simply using Select Slide Graphic metabox in the slide editor: http://screencast.com/t/DI7iLOu3ATG

If you are in the need further assistance regarding this issue, please submit a ticket to our support team at http://select.ticksy.com/ and they’ll see what they can do to help.

Select

Hi Peter,

Please submit a ticket to our support team at https://select.ticksy.com and they’ll have a closer look and see what might be causing this issue and what they can do to help you resolve this.

Select

Hi,

Glad you like our theme

These are all Google web-fonts so the only way to see how they look like prior to assigning a font to a section, please refer to http://www.google.com/fonts and cross-reference them.

The default font used is Raleway.

As for the starting point, please refer to our official documentation you can unzip from the downloaded folder/documentation/soho – index.html

Hope this helps.

Select

Thank you very much

You’re welcome Glad to be of assistance

Select

Hi,

Thank you for the kind words. It might be some server or WP issue at hand. Please submit a ticket to our support team at http://select.ticksy.com/ so that they may have a closer look at what might be the issue and see what they could do to help.

Select

Hi Peter,

The safest way would be to disable the direct email address link from the footer and use our contact form template for your contact with the reCaptcha mechanism enabled in WP Admin -> Select Options -> Contact Page: http://screencast.com/t/HP9hdbLhGU

Please have a closer look at this link: https://www.google.com/recaptcha/intro/index.html

Perhaps, the footer message could say Contact Us and then have your user redirected to the contact page with the reCaptacha that should prevent any incoming spam.

Hope this helps.

Select

Hi,

Please try by pasting this CSS code into WP Admin -> Select Options -> Global Options -> Custom CSS Field:

.projects_holder .project_category { display:none; }

If the issue persists, please submit a ticket to our support team at http://select.ticksy.com/ and they’ll have a closer look at your site and see what needs to be adjusted.

Select

this code didn’t work. i submitted a few tickets thru your system…thanks

Hi,

Our support team is currently working on all active tickets and will get back to you on your ticket as soon as possible.

Thank you for your patience.

Select

Hi,

1) Unfortunately, we don’t have that setting on global level

2) Can you please submit ticket to https://select.ticksy.com/ and include WP admin access so we can take a look at the problem and help you?

Select

Hi,

Try setting these values in your Testimonials shortcode: http://screencast.com/t/OpBxIJmVdT2X

These values are directly from the demo. If the issue persists, please submit a ticket to our support team at http://select.ticksy.com/ and they’ll have a closer look and see what needs to be adjusted.

Select

Hi Greg,

Please try with this additional CSS code:

body.home .full_width{
    z-index:1000 !important;
    background:#fff !important;
}

Paste this code into WP Admin -> Select Options -> Global Options -> Custom CSS field.

Select

Thanks for reaching back.

We’ve assigned this ticket ID to a member of our support team. They’ll get back to you on this as soon as possible.

Select

Solved! Thanks for your fast support. Have a nice weekend!

Gerard.

Glad we could help. Thanks, hope you have a great weekend too.

Select

Hi,

You could use the Empty Space shortcode to introduce vertical spacing to Visual Composer elements:

http://screencast.com/t/JzuubHfPl http://screencast.com/t/jOly5Zxcthw1

As for further issues regarding Visual Composer, please submit a ticket to our support team at http://select.ticksy.com/ with your temp WP Admin access so that they could have a closer look at your settings in the back-end and see what they can do to help you resolve this.

Select

Hi,

To remove this element: http://screencast.com/t/z9TbzwdjE – simply edit the page and remove this Row using Visual Composer.

However, if there’s something else you had in mind feel free to follow up on this.

Select

Heythe problem is, that i have no row for collapse, that i can edit!

Hi,

Please submit a ticket to https://select.ticksy.com/ with your site URL and temp WP Admin access so that our support team could have a closer look at your back-end settings and see what might be causing this issue.

Note: Please post this admin access as a private ticket.

Select

Hi,

You can find purchase code if you go here: http://themeforest.net/downloads and download license file for the Soho theme in the list.

Select

I know that. I have “Item Purchase Code” and this code is wrong

Hi,

Purchase code is generated by Envato, we don’t have access to that. You can either try to contact Envato or try to submit ticket to Ticksy using other browser (as few times before there was a browser issue).

Select

You’re welcome

Select

Hey im sorry, now im seeing that i have another problem in the blogsite! There is a video that i downloaded from facebook, i load the video up but cant see nothing, maybe you have an answer! thanks

Hi,

Please submit a ticket to our support team at http://select.ticksy.com/ and they’ll have a closer look and see what they can do to help.

Select

Hi,

The Soho logo in the top left is set in WP Admin -> Select Options -> Header and Footer -> Logo. So, please delete our default logos and upload your own: http://screencast.com/t/RPdt3721Xv

Please refer to our official manual for more guidance: http://demo.select-themes.com/soho-help/

If you need further assistance with this feel free to follow up if needed.

Select

I appreciate your help!

You’re welcome

Select