635 comments found.
I can’t put two different columns that are fullwith, each one with a different background
if specified in row fullwith, the two inner columns are placed one below the other
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
İyi Günler Ben şimdi Temayı aldım kurulumunu yaptım ama tema düzgün görüntülenmiyor ne yapmam gerekir yardımcı olabilirmisiniz.
Hi,
Please watch the video tutorial before setting up your website: https://www.youtube.com/watch?v=IifyzMx4P3A
Another problem, please submit a ticket on our support system: https://oceanthemes.ticksy.com/
Thank you for your interest in our theme!
Bu site WordPress 6.3.1 versiyonunda Çalışıyormu ? ve sonrası için güncellemelerde çalışırmı
Hi,
Yes, our Ananke theme supports WordPress from version 5.5 to 6.3.1.
Thank you for your interest in our theme!
Merhaba bu site hoşumuza gitti almayı düşünüyorum bir şey sormak istiyorum sitenin ana sayfasında üst kısımda bulunan resim yerine video kullana bilirmiyim. teşekkürler
Hi,
Yes, you can easily use video banners instead of sliders and static images.
Thank you for your interest in our theme!
Hi, I can’t install the theme. It gives me an error.
There is no the style.css stylesheet.
Can you send me the correct theme?
Thank’s. Daria
Hi,
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly: https://help.market.envato.com/hc/en-us/articles/202821510
Please watch the video guide before setup your website: https://www.youtube.com/watch?v=IifyzMx4P3A
Thank you!
Hi, I’ve downloaded the theme for Ananke but am not seeing how to edit the text. Can you please help?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, Can I link video from youtube with your “OT About Video or Image” element, because I saw there are 3 types of links (mp4/webm/.ogg), but I speaks nothing to me?
I had tried with “video importer”element, but it is not so good looking. I had tried with “video project” element, but there is message “youtube refused to establish a connection”. Thank you in advance! Best Regards, Tsvetelin Penkov
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I bought this item by mistake yesterday. I don’t need it . how can I return and get the refund?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, when we added a new item to the portfolio the new portfolio items not showing on the website. I changed the home page portfolio option to “Show All” and changed the item to 20. But still, my portfolio item does not show. Please help me. My theme Ananke. If need to contact me then robin@triplemotive.net. Thank you.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, Can you help me, please! I need little help with the fonts. I change the font for all headings and the body font, but in the begging in “OT Moving slider” the signs are still with the old font. I talk about (Born into creativity and etc.), can you help me to change it, because I didn’t see from where I can do it. I have the same problem with signs behind titles “about us”, “work”, “the team” and etc.
Best regards, Tsvetelin Penkov
Hi,
Please use this code in the theme options: https://prnt.sc/MLkSbivqzb3X
.header-shadow-text {
font-family: Sifonn-Basic;
}
Replace by your font family: from “Sifonn-Basic” to your font.
Thank you!
Thank you very much, it works. And for “OT moving slider” how can i change the font, because I didn’t see an option from anywhere?
Thank you in advance! Best Regards
.big-text {
font-family: Sifonn-Basic !important;
}
.small-text {
font-family: Satisfy,cursive;
}
Thank you!
Hello, I purchased your theme and now trying to import demo, but I have problem. When i click “import” it start loading, but after end loading the page is refreshing without being demo imported. There is no green sign for succsesful activation and the button “import” is still active instead “imported”. I tried several times, delete everything include Wordpress and start again, but the result is the same. I tried with wordpress importer and manual import, but nothing works. I follow the instructions accurate. Can you help me, please?
Best Regards, Tsvetelin Penkov
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
It’s okay, thank you! I had another try with manual uploading step by step and start working. The problem with one click demo importer is still staying, may be there is some problem with it. Just saying to check it for your future customers. For now everything is fine with me.
Best Regards, Tsvetelin Penkov
Hi,
Great work, Thanks for your information, we will check the one-click importer again now.
Best Regards, OceanThemes
Hi, I am not able to upload the dark theme to my Wordpress account. I have done the Demo Import but still the site is all messy. Could you please help?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I am trying to modify the ” SHOW ALL ” of OT Porfolio. where can i change the name?
Hello,
I wanted to play the update from 10.02. to the website. But I have never installed an update from a theme and I can’t find any information about it in the documentation.
Do I just upload the new ananke.zip as with the first installation? Will all data and changes like CSS styles be preserved? Or what do I have to consider?
Thanks and greetings, Christian
Hi,
Please watch video tutorial before setup your website: https://www.youtube.com/watch?v=IifyzMx4P3A
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Dear Support,
Where can I set the resolution at which the menu switches to the mobile view menu?
Kind regards, Toma
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hey awesome OceanThemes! Curious, I am hosting this client site https://immersive4dmedia.com/ but I did not design it and just wanted to know how to remove the fast scrolling style pls? My client Jeff sent me the downloaded Theme files but don’t see any Docs explaining how to remove this feature. Pls let me know thanks!
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
I’m working on a website (which is not mine, so I wasn’t the person who purchased the theme) that’s currently using the Ananke theme, which was purchased back in 2016 by the people who built the website from the beginning.
The problem is that the theme has not been updated since then, and it currently has the 3.2.4 version release, which is almost 7 years old.
I don’t want to update it to the latest version at once because it’s been lots of releases since then, and it might hurt the site or it could crash, etc.
My question is: is there a way to install and use older releases but newer than the one I have installed? For example, if I want to use the version 3.2.6.1, is this possible?
Thanks in advance.
Hi,
You can export data from the live website and import it to a new website (web test) and use the Ananke theme’s latest version for the check.
Example:
1, Export data from your existing site, using the old ananke theme version 3.2.4
2, Create a new website on localhost or server online and Import data exported from the existing site. This website uses the Ananke theme latest version. Check the data with a new theme for a look.
Thank you!
Im about to purchase the Ananke One page Parallax Theme from Themeforest.net. Few Questions.
1) Do you still support this theme? 2) Do I have to update all the plugins once I install? 3) Any pre-determined problems installing this theme? 4) When the install is complete, will it look like the demo? 5) Do we get the Graphics & Videos used in the demo?
Thank you in advance!
Hi,
Yes, we still support this theme. There is no issue with the theme and plugins now. After importing content, your website will look like our demo.
And you can use Graphics & Videos, they’re free.
How can I change the slideshow to only go to the next slide when navigation is clicked. I don’t want it to automatically change by itself.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi team,
I installed the Ananke Theme and I have questions:
1. The Background Video on header is not FILL! How do I make it FILL?
2. Also the Video is not FILL on section Left on What We Do, What We Achieve. How do I make it FILL?
3. How Do I disable auto-cropping images?? I wanted to use Image landscape Carousel but I can’t.
Looking forward to hearing your answers. Thanks.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you