635 comments found.
hi,
Why can’t I create five columns? wpbakery supports it but your theme sets it as a column.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello. I have two questions: 1. Is the Ananke theme compatible with DIVI builder? And is it possible to control the parallax effects of the elements?
Hi,
1, Our Ananke theme doesn’t compatible with the DIVI builder. Compatible with WPBakery Page Builder only: https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431
2, Yes, you can easy to control the parallax effects of the elements in the backend.
Thank you for your interest in our theme!
Hi, Hope you are keeping well.
I am planning to purchase this theme for my business website. I was wondering to ask few questions before purchasing to be sure about everything. My questions are as below:
1) After purchase I will receive the all 8 models (demos) for dark and light mode to decide which one suits my project the best? or I should choose in advance and can get only one of them?
2) How I will receive the files and purchase?
3) Are you going to provide any guidelines for installation of this theme or I should contact my host in order to do the installations?
4) How often do you update the theme and what will usually get updated?
Thank you very much in advance and looking for your reply accordingly.
Kind regards, Sam
Hi,
1, Yes, you will receive all 8 models (demos) for the dark and light mode to decide which one suits your project the best.
2, You will need to complete the theme purchase and then you will receive an email notification with the link to download the episode included in the email.
3, First you need to ask your hosting provider to configure your hosting to support the best WordPress platform. You will then download the WordPress theme and install it on your website. Installation instruction video and demo data import: https://www.youtube.com/watch?v=IifyzMx4P3A
4, Currently the theme is very stable, about two to three months will release a new update. Usually, new updates will be adding new features and fixing bugs if any, compatible with the latest WordPress and the latest plugins.
Thank you for your interest in our theme!
Hello, Is this possible with your “Ananke”-Theme?
Video Background with mute button (support for ogg/webp) Revolution Slider on top of the video (overlay)
Thanks for you answer in advance. Ben
Hi,
How to HTML5 Video Background work in Slider Revolution: https://www.themepunch.com/revsliderjquery-doc/background-image-video/#html5-video-background
Thank you
Hi Devs I have purchased your theme and I have few queries that I want you to address:
1. https://wp.kandltransport.co.uk/ this is my website link and if you go to the work section you can see 16 photos and when you will open any photo you will see that the videos in the detail of the photos are cropped but when I add YT video it appears fine open the last photo named “ESTANCIA – THE MORGAN SINGLE FAMILY RESIDENCE & THE VERANDA” and you will see what I am talking about.
2. If you come down at our services section I want them to be animated like you had in orignal how can I achieve that?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I want to know that whenever I add more than 3 digits in the achievements box it goes out of the box, how can I fix that?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hola, estoy muy interesada en comprar el tema Ananke, pero quería consultarte 2 cosas:
La primera es, si en las secciones de las imágenes inclinadas y en las imágenes de la sección de Trabaja, se les puede poner una liga para al darle clic redireccione a otra página.
Y la segunda es si se puede aclarar la sección de imágenes inclinadas en la versión móvil ya que al verlas desde éste dispositivo, se ven muy oscuras en ambos temas (el oscuro y el ligero).
Quedo atenta a sus comentarios.
Hi,
1, You can easily add links for each image to redirect to another page.
2, On mobile you can hide content and make your images look brighter.
Thank you for your interest to our theme!
I’m interested in these theme. I have a few questions, though. Can I change the typeface for the navigation bar and can I change the navigation bar’s color to a different color?
Yes, you can easy change color and font family for navigation bar in backend theme options. Thank you!
thanks
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
: count(): Parameter must be an array or an object that implements Countable in
Hi,
We have fix code on line 508 wp-content/themes/ananke/shortcodes.php: http://prntscr.com/10hy0rv
Please update the new Ananke theme 3.8.7 for your website to fix bug.
Thank you
I think is php version problem. When downgrade PHP to version 7.1.33 the problem is solved
Great work, Thanks!
Hi,
i update the theme, but in portfolio i take an error:
/home/customer/www/dragonfly.gr/public_html/wp-content/themes/ananke/shortcodes.php
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
as I wrote to you in an previous comment, I cant open a ticket because the support has expired
Sorry, we’ll check and update the theme in tomorrow , thank you!
Hi, Please update the new theme to fix your bugs, Thank you!
Hi, I updated the theme but the portfolio still has a problem ”/wp-content/themes/ananke/shortcodes.phpon line508”
thanks
Hi,
Try clear cache for your website and your server and refresh your website again.
Thank you
Hi,
in portfolio component i see the following error:
Warning: count(): Parameter must be an array or an object that implements Countable in /home/ikariana/public_html/dragonfly.gr/wp-content/themes/ananke/shortcodes.phpon line508
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I can not open a ticket because it says that the support has not been renewed
Hi,
We’ll fix and update these problems as soon as possible.
Thank you
Hi, Please update the new theme to fix your bugs, Thank you!
Hi,
when i update theme to latest version, i see the following error in console:
Uncaught TypeError: $ is not a function at ananke-scrollReveal.min.js:1 at ananke-scrollReveal.min.js:1
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I can not open a ticket because it says that the support has not been renewed
We’ll check and update the theme as soon as possible, Thanks!
Why does the blog single post doesn’t work when I choose the “gallery” layout? There’s no option to upload more then 1 immage.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
How do I change the header image on the WooCommerce pages (Cart, Shop, Checkout)
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Comment cancel
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
there is a problem with the redux framework, in backend, it is not working, when I want to get a graphical interface, it is not showing anything, I should use page builder, but I want to use instead a redux framework. Please write me as well to email ainars.balabka@gmail.com
From the backend when I opened a redux framework it shows me:
“Maybe not! These items are using Redux. If you want to keep using them, Redux will need to remain installed and activated.” and
“opt_name: theme_option ~/ananke/framework/sample-config.php”
I want to edit the home page, so when I go to the section page and I want to edit the page, I click on the section “visual”, but I don’t see the graphical view.
Please say me what could be the problem? I updated all plugins and the core to 5.5.3
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I would like change only one header-text h1 color. I using light theme style, but one time, in one row I would like dark bg. I hope this one answer fits in with free help because my supported period has already expired
In the meantime, I realized
Merry Christmas!
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
bonjour j’ai acheté votre thème et je n’arrive pas a mettre a jour un module de votre theme on me demande une licence, le module est “editeur de pages” pouvez vous m’envoyer la version a jour du module svp? j’ai la Version 6.1 et je souhaiterais le version 6.4.1 Merci
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
Hi there,
I hold a regular license for the Ananke WP theme on here and I am asking about the WPBakery Page Builder. I had it fully enabled at the beginning but it seems that I no longer have the full functionality anymore.
Please advice. My theme license number is: 401c6e60-8f85-41fb-a7af-90c43fb09215
Look forward to hearing from you.
Thanks and regards,
Jon
Hi, please try updating plugin follow this:
http://oceanthemes.net/docs/blog/2-how-do-i-update-included-plugins/Don’t worry, all data will not missing.
Since the last update 3.8.5, I cannot access Ananke settings. Buttons to Tabs do not work. An idea ? Thank you
I’ve found a solution here : https://wordpress.org/support/topic/plugin-not-working-after-wordpress-5-5-update/page/8/ It’s the same problem that with wpbakery. To solve this, install and activate this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/
Hi,
I have check and the Ananke version 3.8.5 work fine on WordPress 5.5.1 and another plugins.
Thank you