635 comments found.
OT Moving Background Slider – Tiled image?
Hey bud – thanks for the theme. This is the second instance of Ananke theme I’ve implemented. I just installed brand new version – with brand new PHP with my host (Bluehost) and imported the data using your bundled plugin too. The demo shows the OT Background Slider as a single, slow moving image. When I imported the page data – the image was HUGE and barely visible. Then i uploaded my own image – and it seems to want to tile. Without options on how to display that image, it’s kinda stuck that way? I was expecting the image to be a single, contained or cover image that slowly scrolled horz. Is there a setting/update I’m missing?
Any help is greatly appreciated. And thanks again for the work. Cheers.
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
How do I update the Ananke theme? It does not automatically update in my WordPress dashboard. I am at version 3.0 and it is causing problems and 500 Internal Server error on the WP-Login page when I try to update to the latest version.
Hi,
1, Please update new theme for your website, use Envato Market Tools: https://envato.com/market-plugin/
2, Please read more this article after update new theme: https://oceanthemes.ticksy.com/article/16421
Thank you
Hi there,
The revolution slider does not work when I try to install it I get the following message:
Downloading installation package from http://oceanthemes.net/plugins-required/revslider.zip…
Unpacking the package…
Installing the plugin…
Destination folder already exists. /var/www/wp-content/plugins/revslider/
Plugin installation failed.
TGMPA v2.6.1 Return to Required Plugins Installer
I’m not a developer and I need to get this website across to be shown in a meeting by the afternoon. Please can someone help me to resolve this. the site is: http://6v4.74d.myftpupload.com/ username riskwell1 password Riskwell_29
Best wishes
Ann-Marie
Hi,
Please remove revslider folder on hosting with path wp-content/plugins/revslider/
And install it again.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi. I just started to use this Theme from Envato Elements, but I do have one question.
For About Us section of the Home Page (Dark Version Video), how can I make the 3 columns to spread on 3 columns, at this point I only have 2 columns over there. Would you be so kind to help me?
Thank you.
Hi,
We’ll support your problems. If you have a regular license from Themeforest.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I am trying to use the plugin OT One Click Import Demo for Ananke theme, but I am receiving the error below:
An error of type E_ERROR was caused in line 107 of the file /home/-/-/public_html/wp-content/plugins/ot-themes-one-click-import/extensions/wbc_importer/extension_wbc_importer.php. Error message: Uncaught Error: Call to a member function dirlist() on null in /home/-/-/public_html/wp-content/plugins/ot-themes-one-click-import/extensions/wbc_importer/extension_wbc_importer.php:107 Stack trace: #0 /home/-/-/public_html/wp-content/plugins/ot-themes-one-click-import/extensions/wbc_importer/extension_wbc_importer.php(149): ReduxFramework_extension_wbc_importer->demoFiles() #1 /home/-/-/public_html/wp-content/plugins/ot-themes-one-click-import/extensions/wbc_importer/extension_wbc_importer.php(71): ReduxFramework_extension_wbc_importer->getImports() #2 /home/-/-/public_html/wp-content/plugins/ot-themes-one-click-import/ot-themes-one-click-import.php(32): ReduxFramework_extension_wbc_importer->__construct(Object(ReduxFramework)) #3 /home/-/-/public_html/wp-includes/class-wp-hook.php(287): ananke_one_click_import_demo_extension_loader(Object(ReduxFramework)) #4 /home/-/-/public_html/wp-includes/class-wp-hook.p
My Redux version is 4.1.20. Can you guys help me?
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi are you ok? I bought Ananke theme April this year. I built a website and it was great Unfortunately I had to change my server. I migrated the server and migrated the website for the new server. The website is working fine and just like it was. The only problems is the pictures on slide revolution. The slider that is one of the most important parts on the website is not working. I tried to change so many ways and it simply doenst work, the picture juust don´t show up. Its the same website. The only thing that I change is that now in the new server the website is in the subdomain instead in the domain. So before the adress of the website was www.splendorhm.com.br and now it is consultora.splendorhm.com.br
I ve seen in the website code that the problem is that the picture from slider revolution just don´t rename for the subdomain consultora.splendorhm.com.br/etc, the name still just splendorhm.com.br/etc. All the other pictures rename, but the pictures from slider revolution don´t.
I ve tried many ways of doing it but it just doens´t work.
I really need your help because its been a long time I m tring to solve this problem.
Thanks for your attention.
God Bless you.
Caio Montini
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Will this theme work with Elementor? I currently use it for a site with WPBakery but I’ve become increasingly unimpressed with the usability and stability of WPBakery over the years. Elementor is far better and I’d like to convert the site.
Hi,
Sorry, this theme doesn’t support Elementor now. Need to update so much. Maybe we’ll update it in the future.
Thanks for interested in our theme.
Hi, I have the same problem. I cannot make the modifications with WPBakery Page Builder.
I already sent you a message, I hope you can help me because the development has stopped.
Regards.
Hi,
We’ll support you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Ready, I hope they can give me support as soon as possible
Please check your ticket. Thanks
Hello, I have a problem with the theme. I can’t see the WPBakery Page Builder on the classic backend editor. The author of this element showed me that this element can be correctly displayed in the twenty seventeen theme. It looks like a third party code is manipulating it. I disabled all elements except WPBakery Page Builder, but the problem persisted. There may be a problem within the Ananke theme. How can I solve that? I will be very grateful to get your answer.
Hi,
Please contact with us to get plugins latest version: https://themeforest.net/user/oceanthemes#contact
Thank you
i have the old version of Ananke Version 3.6.5 now i have purchased the new version 3.8.3. if i update to the new version will i loose all the changes that i have made on the old version??
b27e6c05-213b-4a63-9480-51ceb221258e
Hi, please submit ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
Hello, my question is, what font did you use for the ANANKE logo? Thank you
Hi,
Please don’t worry. We’ll support for you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
Hi, I’m trying to configure the “OT About Video or image” element as I saw it in the demo, that is, with the image on the left and some attractive texts on the right. The problem is that when I enter the texts they only appear as a “paragraph” text, I am not able to configure the text with different styles, such as an H3 + paragraph, for example. How can I do it?
Hi, please submit ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
Does this plug-in for WPBakery Visual Composer require additional purchase?if not,how activate it?
Hi,
Please don’t worry. We’ll support for you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
When can I expect a reply??????????????
Hi, you can install and active it in Appearance > Install Plugins
Do I need to buy this plug-in?
Because in the Portfolios,I can not change the images,so how?
Hi, you don’t need buy license, and follow this to edit portfolio with Page Builder: https://www.awesomescreenshot.com/image/3343999/357c73b5219266f45d5fa0e7b41a5247
Hi. I purchased the Ananke theme. I import demo data the Ananke dark theme. Everything seem to be right, but the header bar does not show. Can you help ?
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
Hi. I purchased the Ananke theme. For some reason the blog page doesnt have a navigation bar on it like the rest of the site. Can you tell me why that is and how to apply a nav bar on the blog page pls
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
I am struggling to submit a ticket. It asks for a purchase code and then when I click on the button it just takes me back.
Hi, Our support system use for items download from Themeforest only, our support system not support items download from Elements. Thanks
Hello I am having issues with OT Slide Show that is not running as supposed www.tablemapping.events I deleted and reinstalled and no changes, clear cache and still not working Please help me to run it again.
Hi,
I have check your website and seen your Slide Show work fine.
Thank you
Yes, I did fix because I realized a plugin suddenly crash that function in .js Thanks for replying me.
Problem was with minifying.
Great work, Thanks
hi. i have a bug on my website that displays ads. Once you type domain name in google search and click on the first result, than it show spam ad. How can i fix it
Hi,
We’ll provide support for you.
Please submit a ticket to get support from us: http://oceanthemes.ticksy.com/
Thank you
i can find the Purchase Code to submit the ticket. I have downloaded ananke theme from envato elements with all the documentation, but there are no codes. How we can make it easier way or quicker. Seems like there are bugs in your code, that hackers get into without any problems,
Sorry, we not provide the technical support for items download from Elements, Thanks
So you can create bugs with no support? In this case why do you put your theme in elements? To be honest with you I am very surprised and disapointed!
Sorry, please check Envato Elements policy: https://elements.envato.com/user-terms
Hope you understand. Thanks.
ABOUT US
Hi,
We’ll provide support for you.
Please submit a ticket to get support from us: http://oceanthemes.ticksy.com/
Thank you
Daer’s
1. How to Delate Text (Fortopolio dan Contact and Amages Social media) on Web Slider ?
2. How to Modifi Text “ABOUT US”
Thank Yau
Hi,
We’ll provide support for you.
Please submit a ticket to get support from us: http://oceanthemes.ticksy.com/
Thank you
hallo mr, why i do not download ?
this is my inv IVIP38357358
thank Yiu
Sorry, I not understand your problems? please contact with Envato for support: https://help.market.envato.com/hc/en-us , Thanks