635 comments found.
Hi there, Fantastic theme by the way !
I have a question about the portfolio section within the Ananke theme i have used. When you roll over a portfolio item, i want to remove the little pointing up arrow icon as well as the little plus icon and just have a single link to that works for each portfolio item. These appear when you roll over a portfolio item. I would like to get them removed.
Please advise how i can go about removing those two items from each of the portfolio blocks that appear when you roll over a portfolio item.
Thanks Rob
Hi,
We’ll check and fixed help you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hello, I have a question regarding the ANANKE update.
My site www.vicprod.com was created with your theme version 2.0. in 2014. Our former site manager forgot to update the theme.
I bought the new version 3.8.3.
Is it possible to update directly from version 2.0 to 3.8.3? How to do it ?
Thanks for your help.
cordially Natalia
Hi,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Purchased the theme recently. However when the mouse scroll down on the page on Chrome, an error shown about passive listener relatwd to eventcancel function
as shown below in the plugin.js Unable to preventDefault inside passive event listener due to target being treated as passive.
is there any update version to solve this or anywhere we can modify the js code by ourselves?
Hi, please submit ticket to be help: https://oceanthemes.ticksy.com/
Thanks.
I updated to WordPress 5.4 and I am using version 3.0 for the template. The Revolution Slider Version 4.6.93 started causing a fatal error after update to Wordpress 5.4.
Hi,
Please don’t worry, please contact with us to get plugin latest version: https://themeforest.net/user/oceanthemes#contact
Thank you
Hello,
I did install the theme folowing the instruction but the header menu does not appear on the site. Everything work fine except for the header.
Best regards,
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
hi. mobile is not responsive. Some text area not shown. www.arrowpartners.ch
Hi, please submit ticket to be help soon: https://oceanthemes.ticksy.com/
If you download theme from Envato Elements, sorry we can’t help you.
Thanks.
Hello OT!
I had a question regarding content on the demo:
is it possible to get the “switcher” panel that appears on the left hand side of the screen. The block with the gear and shopping cart icon that lets you change colors on the fly for the demo? Is that built into the theme anywhere for use?
Sorry, this feature use for demo only and not included in download package, Thanks
Hi! i wanna know if the Video Version of the Ananke Theme can use youtube videos for the homepage as the demo show. Its possible or it use only mp4? Thanks for your answer.
Hi,
Sorry, our theme not support youtube videos for the homepage banner, support HTML5 Video, Moving Background Image only.
Thank you
Dear Madam, dear Sir,
In 2015 we had contracted a free lance webmaster to make our company website with the ANANKE V2.0 theme. We are no longer in touch with this person and cannot reach him any more.
There has never been any updates of this theme and we do not find any license file.
Today we would like to buy the 3.8.3 license + Extend support to update it regularly.
Is it possible to proceed a direct update from ANANKE 2.0 to 3.8.3 ? For what price ?
And could we get advices from your hotline ?
Thank you for your reply.
Best regards.
Natalia
Can the overlay pattern be removed on the hero images and video?
i.e. – If I add my own images and videos in the hero area, is that what I see? It will not be shown with your demo overlay pattern?
Yes, it’s has options to disable pattern overlay on image and video in backend, Thanks
Can I remove the drop shadow on the text headlines? Can I change and customize the pre loading logo?
Hello,
If you have buy the Ananke theme and have a purchased code.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Can a Instagram feed be easily added to this theme?
Yes, it’s easy to use a Instagram feed plugin to add Instagram feed for your website, Thanks
Hi, For some reason I can’t use the backend editor for the portfolios. Im trying to use the classic editor but its not working either. any ideas.
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hi, all images have no alt and title tags. All graphics placed in wordpress (media library) have manually added alt and title tags. This is not SEO friendly. How to fix it?
Regards
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
ok – thanks 
Hi. I bought Ananke and am seeing an error. When opening the home page, the text in the slider – specifically tp-parallax-wrap / ya-tr-span-is displayed incorrectly . How do I fix this ?
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
You are insolent boors. After the slider revolution curve update, you have a problem in demo mode that I’m telling you about. and “мне в хуй не вперлась ваша поддержка” – Even though I bought a theme a year ago, you want me to buy an extension of support. You shit yourself (Fix your mistake) – I have a client in your demo mode saw this error, and does not want to use it for their site (Without looking at the license they bought).
open the main page of Ananke in demo mode from your phone…
Sorry, We’ll check and fixed this bug as soon as possible, please contact with us via email with another problems: contact@oceanthemes.net, Thanks
This is your answer…
Hello Everyone,
We’ll not support by email from now.
We support your problem and reply your questions / requests on Our support system :
https://oceanthemes.ticksy.com/Please go to our support system and submit a ticket about your problem and your questions for support.
Thank you so much !
Ignore message from automatically email, Thanks
Bonjour j’ai un soucis avec votre theme, depuis hier des que j’upload une image elle est au format carré! pouvez vous m’aider svp? merci
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Bonjour j’ai un soucis avec votre theme, depuis hier des que j’upload une image sur mon site elle est au format carré! pouvez vous m’aider svp? merci
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hi, I have a problem with all the websites that use this theme, the scroll is some kind of emulation, because the theme does not detect trackpad or touch from my surface pro. Is this a glitch in the theme? I tried on many different demos including my own and cannot fix this.
Hello,
I’ll provide a solution for your problem.
Please submit a ticket on our support system for check and help: https://oceanthemes.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license
I already paid for this theme once, I shouldn’t have to pay again. My purchase code won’t let me submit a ticket
Scroll is basic functionality and very surprised it doesnt work with all input types
Hi, Please contact with us via email to get support: contact@oceanthemes.net , Thanks
Hi
I need some minor customisation tweaks for a site I am building for http://peeveemedia.com/legends/ It is the first of several sites I will be building for this client and some of the issues I have to sort out: 1. Switch off comments, 2. Remove Breadcrumbs and Author: Please advise
Cheers PV
Hello,
I’ll provide a solution for your problem.
Please submit a ticket on our support system for check and help: https://oceanthemes.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
Hello,
your theme demo is locked by htaccess. What does that mean? Are you going to erase that theme?
If not, the next questions: Is the theme running in the latest WordPress version? Or you able to give support for the next 12 month at least?
Best regards Andreas
Hi,
Very sorry, we are trying to fix the problem with hosting and demo site will soon work again
Best Regards, OceanThemes