126 comments found.
Hi, can I put a background video in the slideshow? Can I put the home page slideshow in other pages or single-post page? Thank you!
Hi there,
Thank you for your interest in our item. The Artcore theme uses the very popular Revolution Slider plugin, this way it is possible to build your slider the way you intend, including video backgrounds for that slider and put it wherever you want using the Revolution Slider shortcode. Have a nice day.
Great! I’ll buy it in the next days. Thank you
Glad it suit your needs, waiting for your purchase. Have a nice day.
I just purchased the theme.. very clean. Very basic, wish there were more options, like the ability to add buttons. But anyway, my question is…I need to be able to add more than just 3 photos the portfolio page. Is this possible?
I added a ticket yesterday, waiting on the response.
Hi there,
Thank you for using our item. Your ticket is now replied, please take a look. Have a nice day.
I would like to change URL when I create in Project menu, from “project” to another word e.g. “product”. Please you tell me
Hi there,
Thank you for using our item. Please refer to our Support Forum in order to receive detailed assistance on how to achieve that. Have a nice day.
Hi there. I’ve just bought your theme and it looks great! I’d like to make a single page website with the menu items jumping to page sections. How do I set these up? Can I use anchors? Many thanks in advance.
Hi there,
Thank you for using our item and for your kind words. Please open up a ticket at our Support Forum and we’ll provide detailed assistance on how to achieve that. Have a nice day.
I have a pre-sale question: Can you show an image in the footer block instead of a solid colour? Thanks!
Hi there,
Thank you for your interest in our item. Yes this is possible with a simple custom css code we provide on support request. Have a nice day.
Can we add more than 3 photos per project?
Hi there,
Thank you for your interest in our item. It is possible to show any number of project gallery items with a quick and easy edition to the Artcore Addons settings. Have a nice day.
Hi Can i use this theme to showcase my projects and products ? In the design i see i can show my projects that i have done. Is there a way to show case my products as i need to show what products i sell as well.
Hi there,
Thank you for your interest in our item. Do you mean to sell your products online or just to show them without an option to sell? If you need just to show them, then it is possible, some customers have done so using the integrated Page Builder. Have a nice day.
I’m using art core theme but after XLM file import error and not part of the project is imported into Now I got to do to have page 3 column, 4 column as the theme demo
Hi there,
In order to receive support for the Artcore – Building Architecture WordPress Theme it is needed to get in touch using your Theme Forest account used to purchase the product. Thank you for your understanding.
Pre-sale question: Can i build a single post page full-width without widgets using the custom page builder? Many thanks
Hi there,
Thank you for your interest in our item. Regarding your question the page builder is meant to be used with regular static pages, for a single post page with fullwidth layout it is possible with a simple custom css code which we provide as per support request. Have a nice day.
Hello – can you please tell me how I can slow down the speed of the testimonials. – Thanks.
Hi there,
Thank you for using our item. Your question is now answered in your support ticket. Please take a look. Have a nice day.
Hello – I am having the same is as “loudmedia” I am seeing a flickering on both mobile and desktop when scrolling up and down. Also cant seem to add call to action in template nothing happens. – Can you tell me how this issue was resolved? Thanks.
To clarify – the issue we are experiencing is just the “page flickering”.
Hello, Please refer to our support forum in order to received detailed support regarding your requests. Have a nice day.
So, do I need to renew support to get a simple answer to a previously answered question?
This seems more like a flaw in the theme itself rather than a support issue.
Hello,
All the theme related issues are solved with a support ticket. This is how we can careffuly identify the issue and provide a solution. Without a look at your website url is not possible to even understand what the issue is. This is why we suggest customers to refer to our support system. In any case it is appreciated if you post at least your website url, so we can take a closer look. Thank you for your collaboration. Have a nice day.
Hi, I have purchased this theme, but when I activate it my screen goes completely white. The theme seems to be broken?
Hi there,
Thanl you for using our item. Please open up a ticket at our Support Forum and we’ll take a closer look at your issue. Have a nice day.
I am seeing a flickering on both mobile and desktop when scrolling up and down. Also cant seem to add call to action in template nothing happens.
Hi there,
Thank you for using our item. Regarding your question please open up a ticket at our Support Forum and we’ll take a closer look at your issue in order to provide you a detailed solution. Have a nice day.
Hi Esmet, i need to have my own icon in service box (like .png). How can i do that please ? Thanks
Hi there,
Thank you for using our item, we have already replied your ticket please take a look at our Support Forum. Have a nice day.
there is a way to center the logo and put the menu under the logo ?
Hi ivanncz,
This is only possible with some editing to the header.php file, for more instructions please open up a support ticket in our Support Forum with the login used to purchase the theme. Have a nice day.
and to disable the sticky menu ? let it only in the top position
Hi ivanncz,
Please use the account user name you have used to purchase the theme, we sorry for any inconvenience but this is required in order to receive our support. Thank you for your understanding.
Hi PLEASE HELP! ive been trying for days now now to remove the custom link that point out to a different website and i dont know any code, how do i do this?? thanks
Hi there,
Thank you for using our item. Regarding your question, your ticket is now replied. Please take a look at our Support Forum. Here is what we have replied:
“Thank you very much for using our item. Regarding your question it is very easy to get rid of custom items in your Artcore Installation. For that proceed this way:
1 – Log in your WordPress Dashboard and go to Appearance > Menus 2 – There locate the menu item you need to change the Custom Link, in this case you would need to change the menu item called Single Post and Single Project. 3 – Place your desired link our remove the menu item completely. 4 – Save your menu and you should be done.”
Have a nice day.
I just opened a support ticket. I am completely missing the “Projects” area, it’s not even on the side navigation. I’ve imported the demo content and have everything else including the templates for the projects page.
Hi there,
Thank you for using our item. Your ticket is replied now, please check it in our support system. Here is our reply:
“Thank you for using our item. Regarding your issue, we noticed you are using a child theme of the Artcore with the folder name ‘jaroop’, in our ‘Artcore Addons’ plugin code there is a rule the prevent the plugin to work on other theme than Artcore. We have fixed it in your website and now it is working properly. In order to import the demo projects you can repeat the import step or reset your installation and import the demo content again. Feel free to get in touch whenever you need our assistance.”
Hi there, I don’t get Google Maps in full-width with the page builder like your example (Contact Us Alternative). What am I doing wrong?
I got this done by installing the demo on a virtual server and copy the data.
I now face a new problem. If I make a new Project the clickable photo/project/link in the gallery goes the a 404.
I think ‘angelesodes’ was facing the same problem as me…
Hi motiongallery,
Thank you for using our item. Regarding your question with google maps, could you please open up a suppor ticket in our Support System and provide us with your website url and WP Dashboard login credentials? This is required so we can investigate your issue and provide you with a detailed solution.
Regarding the 404 error when clicking in your projects, this can be easily fixed resaving your permalinks settings, for that go to Settings > Permalinks in your WordPress Dashboard and choose the option ‘Post name’ from the available settings click the save button. Hope it helps, have a nice day.
Sorry for bother you again, but can you help to order the categories of project, i want to customize the order of the categories
Hi there,
Thank you for updating it. Regarding your request. Please open up a ticket at our Support Forum and provide us with more details about your request we’ll be more than happy to help you. Have a nice day.
Anyone can help please? Slider is not working. It shows blank page.
Hi there,
We have just replied your message please take a look at your support ticket. Here is the message we have just sent:
Thank you for updating it. Regarding your issue could you please show us a screenshot of your slider editing screen? For that go to your WordPress Dashboard and click the Revolution Slider then show us a screenshot this way we can provide you with detailed assistance. have a nice day.
Have a nice day.
