110 comments found.
Hi, I created es_ES .mo and .po files from blake.pot. Where should I put them to get the theme translated?
Hi,
Please note that all support requests is conducted to our support page (https://upperthemes.com/support/) and you need to have valid support time to be able to post on the site. Remember free support is only available for 6months.
You can also check the theme documentation, you may find the solution there.
Best Regards
Hi, I work for a client that installed Blake for his company. I just want to know how do you handle URLs on blog ? I found categories with ”?=cat52” and other generated by the slug. What’s your URL rule for the blog?
Hi Jerome-psn,
Thanks for taking interest in our work! Although the category links are ID based, the URL upon navigation will be presented accordingly to the Permalink Settings defined on your WordPress Dashboard. Hope that helps!
Best regards
I noticed that the media grid stopped working on mobile and tablet devices. Any ideas what may have caused this and how to fix?
Hi, what version of the theme have you installed? We will check the latest version again, but last time we check everything is working as expected. Please wait for our feedback. Thanks
Hi Upper,
I want to import the Blake theme to an existing website, but it makes use of the Gravity form plugin (with payment included) and I don’t want to lose al those important data. Is it possible to use the Blake theme without losing al the already installed plugins? Because when I install the template it says that I need to import the demo and then i’ll lose all the previous “theme” data (which isn’t a problem). Or is it possible to make use of the theme without importing the demo?
Kind regards,
Faizal
Hi,
The best to do is to import the demo manually, in this way you will not lose your previous content.
Note that all support requests for our themes are conducted to the support page. If you need help, please post your questions here https://upperinc.com/support/ and our support team will be glad to help you 
Best regards
Hi is it possible to add a “Readmore” button in the blog page
Hi,
Many thanks for your purchase, truly appreciated!
Please note that all support requests for our themes are conducted on the support page. Post your questions here https://upperinc.com/support/ and our support team will be glad to help you!
1. Go here https://upperinc.com/my-account/ and create an account on “Register” form. Then you will confirm your email.
2. After that go to My Account and add the purchase license on “Manage Licenses” you can find the license here http://upperinc.com/previews-images/purchase-code.png
3. Now go here https://upperinc.com/support/ and post the question on the forum that corresponds to your purchase. Click on the forum and create a new topic (scroll all page down).
Best Regards
I cannot find a section to submit a ticket. Your support is very confusing. I just want to find out how to fix the import area. It gets to 35% and gives this error message – “An unexpected error has occurred. Please refresh the page and try again. If the problem persists, please contact us.” How can I import the demo?
Hi,
Many thanks for your purchase, truly appreciated!
Please follow the next steps:
1. Go here https://upperinc.com/my-account/ and create a account on “Register” form. Then you will receive a email for that you confirm your email.
2. After that go to My Account and add the purchase license on “Manage Licenses” you can find the license here http://upperinc.com/previews-images/purchase-code.png
3. Now go here https://upperinc.com/support/ and post the question on the forum that correspond to your purchase. Click on the forum and create a new topic (scroll all page down).
Best Regards
hello, youtube video from (project / video source / video code) on mobile doesn’t work. What can I do ? Thanks
Hi,
Many thanks for your purchase, truly appreciated!
Please note that all support requests for our themes are conducted to the support page. Post your questions here https://upperinc.com/support/ and our support team will be glad to help you
Best regards
support Expired, never asked a question before. Not fare
Hi, i understand your side, but you need to understand also that the system count 6months of free support, not the number of questions that buyers ask. Unfortunately we can not provide support for users that have the support expired, the rules need to equals for everyone, hope you understand. Best Regards
Hello,
Would it be possible to have multiple “sites” within one site, each with a unique navigation menu?
Thanks for quick reply! Fredrik
Hi,
Sorry the theme is not ready to use different menus per page. Try setup a multisite WordPress installation. On multisite installations you can use same theme with same styles and contents, and setup a different menu on each websites. Don’t know if it’s the best solution for you, but is one solution 
Best Regards
I think that works! I’ll try and see what happens
Thank you!
Hi ! I’ve bought your theme few months ago, everything was working perfectly fine until now. I wanted to change some texts on my homepage and now the site doesn’t update anymore, even when i refresh, clear cache etc.. I know my support has expired but the site doesn’t work anymore so.. (i use wordpress 4.7.6). I was about to buy another license for an other client but now i’m not sure anymore.. Thank you in advance for your answer if you have any clue..
i’m also looking into my server host but so far no problem from their side.
Hi,
The theme don’t have any problem, we are testing it on our dev installations and all is working as expected. You still have access to the latest version of the theme on your themeforest account, try update it and all plugins to see if it fix the issue.
If you want that we take a closer look, you will need to extend the support and post your questions on our support page https://upperinc.com/support/
Best Regards
Hi, thank you for your answer. I’m gonna try again to reinstall the theme, i like it, i hope it will work ! Thanks again !
Hi there !
I just wanted to tell you, i found the solution. Maybe it will be interesting for you or other people to know.
I tried again to reinstall the last version of Blake with Wordpress 4.8.2, it didn't solve the problem of update. And by the way, i still had a problem i didn't tell you in my first message, with wordpress text editor which didn't work. (tried to desactivate/reactivate plugins, still didn't work, except when i desactivate visual composer, but the point is to use visual composer... ).Then i installed wordpress 4.7.6 and an older version of Blake (from january), it solved the text editor problem, now it’s working. And THE SOLUTION for my first problem : i changed my homepage template from one page to multipage template, and now my page is updating when i make changes in the backoffice. Yaye !
I still don’t understand why when i choose “one page template” for my homepage, updating the content doesn’t work. Actually my website is a one page, that’s why from the beginning i had chosen this page template.
Best regards
I forgot… and i didn’t use the “homepage template” for my page because of the white gap under the revslider i can’t get rid of..
this is a strange issue because as i say, we didn’t find any problem, on all our tests all the templates are working well, on all we can update the page/content.
Indeed, i don’t know why there is this issue. But it’s ok as i found a solution.
Hello I wrote on your site support but I have not received any answers regarding the problem of logo size. I have a different logo than the small one of the theme let me know how I can fix it, thank you
Hi,
All support requests are cleared on our support, we didn’t see your post. Can you please post again, or send us a email to support@upperinc.com
Anyway for the logo size, if you want to increase it you need to go to Blake Style Options -> Logotype -> Height
Best Regards
Hi! Is there a way to backup my Blake theme? Thank’s a lot!
Hi,
Many thanks for your purchase, truly appreciated!
Please note that all support requests for our themes are conducted to the support page. Post your questions here https://upperinc.com/support/ and our support team will be glad to help you
Best regards
Hi,
i’m sorry, but the support’s message return as follows: “The forum ‘Forum Rules and Community Guidelines’ is closed to new topics and replies.”
I really need a backup, is there anyone who can help me? Thanks.
Hi,
You need to go here https://upperinc.com/my-account/ and create a account on “Register” form
Then you will receive a email for that you confirm your email. After that go to My Account and add the purchase license on “Manage ThemeForest Licenses” you can find the license here http://upperinc.com/previews-images/purchase-code.png
After this go here https://upperinc.com/support/ and post your question on the Blake forum.
Sorry but we need to keep all support for our themes on the support site, is more easy for us to track all support requests, support purchases and extensions.
Thanks for your understanding.
Best Regards
Hi,
I followed these instructions above, but the support page returns me the same message “Forum Rules and Community Guidelines’ is closed to new topics and replies.”
What does the page look like? The option to add a new post does not appear.
Thanks!
You need to add a valid license on “ADD LICENSE” on My Account and check the Support Status, if it says “Expired” you will need to extend it. Then on the support page you will see now the Blake Forum.
When you purchase a theme, it only comes with 6 months of free support, if you purchase the theme at a long time ago, it’s normal your purchase code return a expired time, if you need more support you need to extend. Sorry themeforest rules.
Best Regards
Ok. Thank you!
Hello! How can i backup my theme? It is possible? Thanks!
Hi,
Yes of course, are you using our theme? i don’t see a purchased badge on your profile.
Best regards
Hi,
I bought the upper template and it looks great! Only i do have a couple of issues. I can’t add my purchase code into the support forum, so i cant ask you for help via the forum.
The problem with the theme is that when i make changes into a page, the site doesn’t update, so when i refresh the site i still don’t see the changes i’ve made. Could you take a look at that please?
Kind Regards,
Hi,
Thanks for your purchase, truly appreciated!
We just tested our support site and everything is working as expected, can you please tell us what’s the problema exactly? Send us a email to info@upperinc.com with the email you used to register on the support, and we will take a look.
Best Regards
Hi! I want to buy your Blake template. Does it work with WordPress 4.8?
Hi, thanks for your interest on our work! Yes Blake support the latest version, wordpress 4.8
Hi!
I just tryed to upload the demo but it gets a error massage at 63%, also not working manually. I want to login to the support page but i don;t get in because i do not get a mail for my email configuration.
can you help me?
Thanks
Hi,
Thanks for your purchase, truly appreciated!
Please send us a email to support@upperinc.com with the email and username that you used to register on our support page.
Best Regards
Hi How to update to newest version 1.7 form 1.5 ?
Hi,
You just need to use the bundled plugin Envato Market. Go to Envato Market and field the the access token, after that go to appearance themes and i update notice should appear on Blake theme.
Please note that all support requests for our themes are conducted to the support page, if you need more help post your questions here https://upperinc.com/support/ our team will be glad to help
Best regards
Hello
I have followed your directions and i have generated a Envato Personal Token and set it in Admin >> envato Market >> Global OAuth Token.
Then i have opened page appearence >> themes but no Update message is beeing displayed…
Can you Help? regards
PS: Yes i have tried to signup for your support forum, registration process did not work , cant confirm email after reg.
Hi,
Please send us a email to support@upperinc.com with the email that you used to register on our support page, we will take a look.
Best Regards
Hey guys, love the theme! Just had a question regarding the mobile 3-line menu button. I’d like to use that as the main navigation option on the desktop site as well, rather than having the text navigation. So it would be the 3 line menu button across all device sizes. I see that it’s not an option in the header layout section, but is there any CSS i can add to accomplish this? Thanks again!
Hi,
Many thanks for your purchase, truly appreciated!
Please note that all support requests for our themes are conducted to our support page. Please post your question here https://upperinc.com/support and our team will be glad to help
Best Regards
Thanks, I’ve just posted the message in the support forum.
Hi,
We have purchased and used your theme for a clients site, and when viewing the contact page on mobile devices the send button seems to not appear. Can you assist here at all? Ps I cannot post on your support page…
Regards Brad
Hi Brad, please check your email. Thanks
Hi, Is Blake Theme compatible with Polylang plugin?
Hi,
Thanks for your interest on our work!
Honestly we didn’t test the theme with this plugin yet, but normally it’s compatible, because blake follow all wp codex rules and guidelines, and it’s compatible with other famous multi-language plugins like, WPML and qTranslate.
Best Regards
Hi,
I work on a client website using your template.
The site is build in “Onepage Template” mode with additionals pages of services in “Multi Page Template” where we can access via the menu.
I also try using your demo but I have the same problem : when where are on a “Multi Page Template” style page and we click on the menu to acces to a “Onepage Template” style page, we can not get to the right section, it’s the previous section.
Please, how to fixed that ?
Thanks !!
Hi,
Many thanks for your purchase, truly appreciated!
All support requests for our themes are conducted to our support page. Please post your question here https://upperinc.com/support/ the support team will be happy to help you
Best Regards
