110 comments found.
An unexpected error has occurred. Please refresh the page and try again. If the problem persists, please contact us.
HI,
Many thanks for your purchase, truly appreciated! 
Note that all support requests to our themes are conducted to our support page, please post your question here https://upperinc.com/support/, and our team will be happy to help you!
Best Regards
Hi! I have renewed my support but can’t seem to lodge a ticket or access the forum? I have an issue with the theme, ‘L’ characters are appearing in the body of text and I can’t work out where they’re coming from?
Hi,
If you have a account already on the support page the system will increase the support time you have purchased. You just need to login and post your questions here https://upperinc.com/support/
Best Regards
Hi, I have renewed but only see a forum with ‘Forum Rules and Community Guidelines’, nothing else. In my account, it says the Support status is expired?
I tried to enter my purchase code but says it’s already active. I have renewed by support twice now, therefore expiring March 2018, and can’t seem to find the new purchase code (if any).
Is there a direct email I can send to as I can’t seem to access support (but have renewed twice).
Many thanks.
Hi, please send us a email to info@upperinc.com we will take a look at this situation. Best Regards
Hi I need to post a support question, but I don’t see where to post it on https://upperinc.com/my-account/, I just see FAQ and DB search. I already registered the Themeforest purchase, where should I go to post my question? Please let me know asap, thanks
Hi,
Many thanks for your purchase, truly appreciated!
You need to create a account on the site, add the purchase license on your account, and then go to the support page, we will have now the forum available to post your questions.
Best Regards
When i go to BLAKE DEMOS menu i’m getting a blank page. everything else works as expected.
Also, are you able to send via email a mysql dump or the demo?
Thank you Cristian
Hi Cristian,
Many thanks for your purchase, truly appreciated!
Please post your question on our support page https://upperinc.com/support/, the support team will be happy to help you
Best Regards
Where can you set a Favicon? Best Regards
Hi webpflege.
You can set it on your dashboard, Appearance > Customize > Site Identity > Site Icon.
Best regards
Hello!
I’m having some issues when trying to upload the file “content.xml” from demo’s Blake. When i try to select the file and upload, the page loads “forever”, and nothing happens, so i try it over and over again, but still the same action, there’s no error, but no success as well.
I tried to install the demo’s “Blake Demos” too. But still the same thing. I have followed the video step by step, but no success =(
How can i resolve this issue? Thanks!
Hi,
Many thanks for your purchase, truly appreciated
Please note that all support for our themes is conducted to our support page. Post your questions here https://upperinc.com/support/ and our support team will be happy to help you!
Best Regards
Hi, This might be a stupid question – but how do you actually leave a support question on the website https://upperinc.com/support/ ? All I am wanting to know is how easy is it to customise the text in the footer – Upper © 2016 Blake Wordpress Theme
Hi grindle, we already talked in the support 
Best regards
Hi. It says this is compatible with BuddyPress. Any demos available on the styling?
Hi,
Thanks for your interest on our work!
Currently we don’t have any demo available. The theme have a regular support for BuddyPress in terms of functionality (php files) and the styles are from the plugin, we doesn’t had any new style, everything is from BuddyPress.
Best Regards
Same problem – visual composer is missing on most page. Also cannot change header images now.
Hi,
Please post your question on our support page (https://upperinc.com/support/) for that we can take a look.
Best Regards
Hi there~ My Visual Composer is missing… is it due to the update to Wordpress?
Hi,
The theme and visual composer are fully compatible with latest version of WordPress.
Please note that all support requests are conducted to our support page. If you need any help post your question here https://upperinc.com/support/, and our team will be glad to help.
Best Regards
Hello I want to get files of last update (20 january) before I increase. (Fixed: Autoplay issue on Partners Shortcode) Thank you
Hi, i assume your are the same person that post the same question on the support page, am i correct? If yes, please go there our team already answered
yes !
If you are happy with theme and support, please consider rating the theme 5 stars, this will help us a lot You can do it here https://themeforest.net/downloads Thanks!!
How can we resolve the jump that happens on full-width sections such as the top of your Contact 2 Page here http://upperinc.com/previews/wp/blake/pages/contact-version2/. It’s happening on my site as well. See screenshots: http://imgur.com/a/YPkdz How can we fix so that user does not see the blank space. It is appearing on my site more times than not.
Hi,
Many thanks for your purchase, truly appreciated!
You can increase the delay of the map animation, this will remove the white space, and consequently improve the page load.
Hope thats help
Best Regards
My client is working on a macbook air 13” and I had to make many custom fixes for them. Perhaps the theme could use a responsive fix for 13” laptops resolution.
Hi, we have tested the theme on all resolutions and it’s seems good to us. We will retest it again, and if we found problems, we will fix them and make an update. Best Regards
This theme and demos look amazing! curious if parallax http://upperinc.com/previews/wp/blake/home-parallax/ can work on mobile view?
Hi, thanks for your nice feedback but no, unfortunately parallax doesn’t work on mobile devices.
Hi, just curious about how to replace ALL #1abc9c with color code we prefer? i’ve changed all related #1abc9c code through option, and seems not working.
Thanks.
Hi,
Many thanks for your purchase, truly appreciated!
You can change the main color on Blake Style Options, and also each element has is own options for colors, you may need to change there too.
If you need to more help from us, please use our support page https://upperinc.com/support/ to post your questions.
Best Regards
Hi,
My Pleasure.. i think this template is awesome with a lot of customisation option, but i still have difficulties to change the default color of each element in page, i’ve tried to change everything in style option, but has no change?
Please post your question on our support page, our team will be glad to help you.
Great Theme – congrats!
Can you advise me where to set own background pic in header on contact page? The pic is pulled form your url now, wnat to set own bg pic on contact page.
Regards
And…Where to translate the text in newsletter block?
Hi,
Many thanks for your purchase truly appreciated!
Sorry for the delay to answer your questions but we close the support at weekends. Note that all support requests are conducted to our support page, please post your question here https://upperinc.com/support/ and our team will be glad to help you
Best Regards
Hi Author,
I wonder, if the shop page should be preview as List view instead Grid view ? Let me know, if this possible to implement on your themes ?
Regards,
Hi,
Thanks for your interest on our work
The theme don’t have that option, but you can easily install a plugin for it. This one for example https://wordpress.org/plugins/woocommerce-grid-list-toggle/screenshots/
Best Regards
hi, I just bought your Theme and I can’t import demo. I tried both way manually and one click but got error after 65%. Please let me know how i can fix it
Hi,
Many thanks for your purchase, truly appreciated!
This happen on the one click? Have you tried the manually installation? In the downloaded folder, you have all the necessary material to setup the demo manually in case the one click fails. In the documentation you can find a instructional video with all the steps.
After you tried both methods, and still don’t get it done, please post your question here http://upperinc.com/support and our support team will be happy to help you
Best Regards
Dear Author, Could you kindly let me know the way to enable the line icons as in here? http://upperinc.com/previews/wp/blake/pages/about-version-2/ I am referring to the stats area.
Hi,
Sorry for the delay to answer your question but we’ve been on vacations.
Please post your question on our support page https://upperinc.com/support/, the support team will be happy to help you
Best Regards
How can I increase the amount of excerpt text that appears in each blog post and how can I replace the […] for something like [read more], for example: http://yorepa.com/journal/ Thanks!
Hi,
Please post your question on our support page https://upperinc.com/support/ our team will be glad to help you
Best Regards
Done, thanks!
