Discussion on Blake | High-Grade MultiPurpose WordPress Theme

Discussion on Blake | High-Grade MultiPurpose WordPress Theme

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104 comments found.

Hello, after recent update the navigation bar on the website doesnt appear, is this a bug? For example: https://internetmarketinginpanama.com/

Hi angiebocas,

Please contact our dedicated support team, they will sure be able to help you at https://upperthemes.com/support/

Best regards

Hello,

Would love to contact you but the support page you placed above is not working. https://upperthemes.com/support/

Thanks

Hi angiebocas,

We updated our web host server plan and we had some trouble with the change, specifically with the support website and the themeforest previews but it’s all fixed now. Our support team should now be able to get your questions and help you sorting things out!

Best regards

I bought your theme and at the bottom of the page displaying the search results, I have this error message why (I did not touch your code) ? Thanks for your help Warning: Trying to access array offset on value of type bool in /homepages/9/d851212873/htdocs/blake/v1/wp-content/themes/blake/functions/wp-pagenavi.php on line 190

You should renew your support so we can look further into your installation. You could also try and revert any change you made recently to your website as it might cause the message to appear.

Best regards

Hi, the problem continues, I renewed and paid for extended support but cannot update my license on my support account, can you help me? Invoice No: IVIP47645698 Order No: 163299815 I also sent you a message via the contact form in your support area, Thanks for your help, Clara

Hi Clara,

We reviewed your license status and you should be able to post on the support forum again now, sorry for the issue.

Best regards

Hi. Can I disable footers if necessary? Thanks

Hi dougcorso,

You can, on Appearance > Blake Style Options > Footer set both options “Show primary footer?” and “Show secondary footer?” to OFF and that’s it.

Best regards

Hi guys, we have some big and serious problems with the “Cube Portfolio” integrated in “Blake | High-Grade MultiPurpose WordPress Theme” plugin no longer working. We tried to update your theme to the latest version but the plugin doesn’t work and crashes the Wordpress backend, why? We urgently need to update the portfolio of works but in this way we can not do anything.

Site url: https://www.hotelplayers.it/ Portfolio url: https://www.hotelplayers.it/portfolio/

I await your kind reply. Thanks, Alessandro

Hi, and thanks for your quick response. I immediately try to update the “Cube Portfolio” plugin and let you know.

Thanks for your support! Alessandro

Thanks guys, everything works perfectly!

Glad to know! Best regards ;)

Hi,

I cannot import demo…stops at 15% giving ajax error. I then tried to import manually the options.xml as you explain in docs but it says that it’s not a “WXR file”...I don’t know what to do. I set the PHP parameters as you said in docs.

Hi,

Many thanks for your purchase, truly appreciated!

Please note that all support requests for our themes are conducted to the support page. Post your questions here https://upperthemes.com/support/ and our support team will be glad to help you ;)

Best regards, Upper Team

I’ve tried to get an account for the support section multiple times the last weeks. But I don’t get the code with which I can activate my account… Please help!

Hi,

Many thanks for your purchase, truly appreciated!

Please send us a email to help@upperthemes.com with the email you used to register on our support website, for that we can take a look at your account.

Best Regards

Hi, on mobile when an anchor link on the hamburger menu is tapped, the menu is not closing, any solutions?

Thanks!

Hi,

That issue is not happening on our dev installations. Maybe you are using the onepage system on the wrong way. With blake you need to create separated pages about, services etc, then assign onepage template to them and add the pages to the main navigation. Each page will be a section on the frontpage.

If you need more help from us, you need to renew your support, and post your question on the support site https://upperthemes.com/support/

Best Regards

Hello, the performance of the theme is incredibly slow. Is this normal, or I am doing something wrong? http://www.margen.com

Hi,

Maybe you are with problems on your internet connection, because from this side we are seeing your site loading in 1.81s http://shorturl.at/ervT7 we think it’s pretty good :)

Best Regards

Hi! Is there an option in the theme for smooth scrolling when using anchors or do i have to implement it?

Hi,

All support requests for our themes are conducted to the support page. If you need more help from us you need to have valid support and post your questions here https://upperthemes.com/support/ and our support team will be glad to help you.

Best Regards

Hi, there is a problem on the homepage. After the homepage content, the content of pages is shown one under the other, how can i fix that? Thanks!

Hi,

Check on your pages what template you have selected, if you have onepage template selected, it will put all that pages content on the frontpage as section. You need to change the template to Multipage. The templates are on the page dashboard, under the page attribute options.

Please note that all support requests for our themes are conducted to the support page. If you need more help from us you need to have valid support and post your questions here https://upperthemes.com/support/ and our support team will be glad to help you ;)

Best regards

Thanks!

I believe there is a bug with the recent theme update. It makes the homepage with the three elements over lapping the rev slider now become hidden.

For example: https://www.saigonbaybnb.com/ this is with update

Without update https://www.saigonbaybnb.com/es/ three elements are working and overlapping the slider rev on homepage.

Hi,

Yes you are right, sorry. Add the following code on Blake Options -> Custom CSS

section.page_content { overflow-y: unset; overflow-x: unset; }

Best Regards

Hi,

how to customize the WPML widget? In Blake Options > Header Layout > Top Bar there’s the option to enable WPML Widget but it’s the “default” one…we even created a language menu with flags in the WPML panel but it seems like it’s considered a different widget…and you cannot place it. Thanks in advance.

I would happily do it…except that I tried to reigster an account this morning…still no confirmation email. Not even in spam folder. Checked if the email was correctly written and it is. Your support site asks me to log in and I get ERROR 418. What can I do?

Now I was using WPML to translate a single string and the site lost the translation for the whole page…this kind of issues never happened to us before while developing a website for one of our clients. Please respond, it’s urgent.

Still no email to confirm accout registration.

Hi, please send us a email to help@upperthemes.com with the email you used to register on our support site, for that we can take a look. Best Regards

After today’s theme update (24 May 2019) the theme’’s header section “Content starts after header” seems to not be working.

For example, if I have the “Hide on Start” option selected with the content after header, the menu never appears when I scroll down.

Also, on the interior pages, when The header is not pushing the content down like it should when I use the “Content starts after header” option. instead it is appear over the content.

Hello, still seems to be some sort of bug. If the header is set for logo in middle of nav bar, and activate header hidden at start, then it adds two logos one on top of the other on page templates, and the nav bar does appear when you scroll down on the homepage template. Try it out and let me know. Thanks!!

We will take a look at it and give you feedback asap. Best Regards

Hello, what is the price to install everything and to look the same? Greetings from Chile

Hi,

Thanks for your interest on our work! We can offer you the theme installation and demo setup :) After purchase the theme, just post your question on our support site, and our team will be glad to setup the demo for you.

Best regards

Hi, I created es_ES .mo and .po files from blake.pot. Where should I put them to get the theme translated?

Hi,

Please note that all support requests is conducted to our support page (https://upperthemes.com/support/) and you need to have valid support time to be able to post on the site. Remember free support is only available for 6months.

You can also check the theme documentation, you may find the solution there.

Best Regards

Hi, I work for a client that installed Blake for his company. I just want to know how do you handle URLs on blog ? I found categories with ”?=cat52” and other generated by the slug. What’s your URL rule for the blog?

Hi Jerome-psn,

Thanks for taking interest in our work! Although the category links are ID based, the URL upon navigation will be presented accordingly to the Permalink Settings defined on your WordPress Dashboard. Hope that helps!

Best regards

I noticed that the media grid stopped working on mobile and tablet devices. Any ideas what may have caused this and how to fix?

Hi, what version of the theme have you installed? We will check the latest version again, but last time we check everything is working as expected. Please wait for our feedback. Thanks

Hi Upper,

I want to import the Blake theme to an existing website, but it makes use of the Gravity form plugin (with payment included) and I don’t want to lose al those important data. Is it possible to use the Blake theme without losing al the already installed plugins? Because when I install the template it says that I need to import the demo and then i’ll lose all the previous “theme” data (which isn’t a problem). Or is it possible to make use of the theme without importing the demo?

Kind regards,

Faizal

Hi,

The best to do is to import the demo manually, in this way you will not lose your previous content.

Note that all support requests for our themes are conducted to the support page. If you need help, please post your questions here https://upperinc.com/support/ and our support team will be glad to help you ;)

Best regards

Hi is it possible to add a “Readmore” button in the blog page

Hi,

Many thanks for your purchase, truly appreciated!

Please note that all support requests for our themes are conducted on the support page. Post your questions here https://upperinc.com/support/ and our support team will be glad to help you!

1. Go here https://upperinc.com/my-account/ and create an account on “Register” form. Then you will confirm your email.

2. After that go to My Account and add the purchase license on “Manage Licenses” you can find the license here http://upperinc.com/previews-images/purchase-code.png

3. Now go here https://upperinc.com/support/ and post the question on the forum that corresponds to your purchase. Click on the forum and create a new topic (scroll all page down).

Best Regards

I cannot find a section to submit a ticket. Your support is very confusing. I just want to find out how to fix the import area. It gets to 35% and gives this error message – “An unexpected error has occurred. Please refresh the page and try again. If the problem persists, please contact us.” How can I import the demo?

Hi,

Many thanks for your purchase, truly appreciated!

Please follow the next steps:

1. Go here https://upperinc.com/my-account/ and create a account on “Register” form. Then you will receive a email for that you confirm your email.

2. After that go to My Account and add the purchase license on “Manage Licenses” you can find the license here http://upperinc.com/previews-images/purchase-code.png

3. Now go here https://upperinc.com/support/ and post the question on the forum that correspond to your purchase. Click on the forum and create a new topic (scroll all page down).

Best Regards

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