110 comments found.
Important Update: New Ownership & Theme Improvements Coming Soon!
We’re excited to announce that this account is now part of Boldway’s portfolio. We are committed to breathing new life into this account’s themes and support experience..
Over the next few days, we’ll be updating all WordPress themes to ensure they meet modern standards and function seamlessly with the latest WordPress versions.
We’re also aware that many comments and support requests were left unanswered by the previous author — we truly appreciate your patience and understanding as we work through this.
For all new support inquiries, please visit our dedicated support platform: https://boldway.ticksy.com
Thank you for being part of this transition — we’re looking forward to building something better, together.
— The Boldway Team
I’m trying to edit pages but they just appear blank on the edit – both standard and WPBakery. Is there an update available? Plugins show there is a 3.20.3 version of Ultimate Addons for WPBakery Page Builder, but only 3.19.22 is available for download from themeforest. I’m guessing/hoping this is the likely issue…
Important Update: New Ownership & Theme Improvements Coming Soon!
We’re excited to announce that this account is now part of Boldway’s portfolio. We are committed to breathing new life into this account’s themes and support experience..
Over the next few days, we’ll be updating all WordPress themes to ensure they meet modern standards and function seamlessly with the latest WordPress versions.
We’re also aware that many comments and support requests were left unanswered by the previous author — we truly appreciate your patience and understanding as we work through this.
For all new support inquiries, please visit our dedicated support platform: https://boldway.ticksy.com
Thank you for being part of this transition — we’re looking forward to building something better, together.
— The Boldway Team
Is there any update for WordPress 6.5? We have jQuery errors in back end.
Important Update: New Ownership & Theme Improvements Coming Soon!
We’re excited to announce that this account is now part of Boldway’s portfolio. We are committed to breathing new life into this account’s themes and support experience..
Over the next few days, we’ll be updating all WordPress themes to ensure they meet modern standards and function seamlessly with the latest WordPress versions.
We’re also aware that many comments and support requests were left unanswered by the previous author — we truly appreciate your patience and understanding as we work through this.
For all new support inquiries, please visit our dedicated support platform: https://boldway.ticksy.com
Thank you for being part of this transition — we’re looking forward to building something better, together.
— The Boldway Team
Your theme does not show translated articles, even if translation in created in WPML. How can I do it?
Hi gasweb,
That sounds like WPML Settings, you should enable the listing of both languages and probably the linkage to the translated posts either you defined it automatically or assign the translations manually. You might also want to have the language switcher on your website so your users can switch language with ease and access the content in their favorite language.
Hope that helps! Best regards
I have been trying to reach you via email, as I have extended my support for this theme, but it’s saying expired on your support site. Pretty urgent, thank you
Hi frezko,
We’re so sorry about that. We renewed your license manually and you should be able to post on the support forum again now.
Best regards
I have the latest versions of the template and the Blake Custom Post Types plugin installed and activated. If the Blake CPT plugin is activated, WPBakery page builder gives a critical error on Frontend and Backend editing modes. When I deactivate that plugin, WPBakery works perfectly. I have deactivated and activated several plugins on my site, but once I finally deactivated that, WPBakery started working. I know my support has ended with this theme. I just wanted to add that comment here.
Thank you for the comment delisha15. We’ll test it on our build installation and update the theme if needed. Again, thank you and best regards.
Hello, after recent update the navigation bar on the website doesnt appear, is this a bug? For example: https://internetmarketinginpanama.com/
Hi angiebocas,
Please contact our dedicated support team, they will sure be able to help you at https://upperthemes.com/support/
Best regards
Hello,
Would love to contact you but the support page you placed above is not working. https://upperthemes.com/support/
Thanks
Hi angiebocas,
We updated our web host server plan and we had some trouble with the change, specifically with the support website and the themeforest previews but it’s all fixed now. Our support team should now be able to get your questions and help you sorting things out!
Best regards
I bought your theme and at the bottom of the page displaying the search results, I have this error message why (I did not touch your code) ? Thanks for your help Warning: Trying to access array offset on value of type bool in /homepages/9/d851212873/htdocs/blake/v1/wp-content/themes/blake/functions/wp-pagenavi.php on line 190
Hi team_byka,
Please contact our support team at https://upperthemes.com/support/ so we can try to help you with it.
Best regards
Sorry but I can’t because I don’t have free support anymore since I bought your theme more than 6 months ago. Anyway I would like my theme to work normally since I bought it to be functional, how can I get an answer from your support?
You should renew your support so we can look further into your installation. You could also try and revert any change you made recently to your website as it might cause the message to appear.
Best regards
Hi, the problem continues, I renewed and paid for extended support but cannot update my license on my support account, can you help me? Invoice No: IVIP47645698 Order No: 163299815 I also sent you a message via the contact form in your support area, Thanks for your help, Clara
Hi Clara,
We reviewed your license status and you should be able to post on the support forum again now, sorry for the issue.
Best regards
Hi. Can I disable footers if necessary? Thanks
Hi dougcorso,
You can, on Appearance > Blake Style Options > Footer set both options “Show primary footer?” and “Show secondary footer?” to OFF and that’s it.
Best regards
Hi guys, we have some big and serious problems with the “Cube Portfolio” integrated in “Blake | High-Grade MultiPurpose WordPress Theme” plugin no longer working. We tried to update your theme to the latest version but the plugin doesn’t work and crashes the Wordpress backend, why? We urgently need to update the portfolio of works but in this way we can not do anything.
Site url: https://www.hotelplayers.it/ Portfolio url: https://www.hotelplayers.it/portfolio/
I await your kind reply. Thanks, Alessandro
Hi Alessandro, Don’t forget to update the cubeportfolio plugin as well. You can find the zip file inside the downloaded package. If you encounter difficulties on doing so you can contact our Support Team at https://upperthemes.com/support/ . Best regards
Hi, and thanks for your quick response. I immediately try to update the “Cube Portfolio” plugin and let you know.
Thanks for your support! Alessandro
Thanks guys, everything works perfectly!
Glad to know! Best regards 
Hi,
I cannot import demo…stops at 15% giving ajax error. I then tried to import manually the options.xml as you explain in docs but it says that it’s not a “WXR file”...I don’t know what to do. I set the PHP parameters as you said in docs.
Hi,
Many thanks for your purchase, truly appreciated!
Please note that all support requests for our themes are conducted to the support page. Post your questions here https://upperthemes.com/support/ and our support team will be glad to help you
Best regards, Upper Team
I’ve tried to get an account for the support section multiple times the last weeks. But I don’t get the code with which I can activate my account… Please help!
Hi,
Many thanks for your purchase, truly appreciated!
Please send us a email to help@upperthemes.com with the email you used to register on our support website, for that we can take a look at your account.
Best Regards
Hi, on mobile when an anchor link on the hamburger menu is tapped, the menu is not closing, any solutions?
Thanks!
Hi,
That issue is not happening on our dev installations. Maybe you are using the onepage system on the wrong way. With blake you need to create separated pages about, services etc, then assign onepage template to them and add the pages to the main navigation. Each page will be a section on the frontpage.
If you need more help from us, you need to renew your support, and post your question on the support site https://upperthemes.com/support/
Best Regards
Hello, the performance of the theme is incredibly slow. Is this normal, or I am doing something wrong? http://www.margen.com
Hi,
Maybe you are with problems on your internet connection, because from this side we are seeing your site loading in 1.81s http://shorturl.at/ervT7 we think it’s pretty good 
Best Regards
Hi! Is there an option in the theme for smooth scrolling when using anchors or do i have to implement it?
Hi,
All support requests for our themes are conducted to the support page. If you need more help from us you need to have valid support and post your questions here https://upperthemes.com/support/ and our support team will be glad to help you.
Best Regards
Hi, there is a problem on the homepage. After the homepage content, the content of pages is shown one under the other, how can i fix that? Thanks!
Hi,
Check on your pages what template you have selected, if you have onepage template selected, it will put all that pages content on the frontpage as section. You need to change the template to Multipage. The templates are on the page dashboard, under the page attribute options.
Please note that all support requests for our themes are conducted to the support page. If you need more help from us you need to have valid support and post your questions here https://upperthemes.com/support/ and our support team will be glad to help you
Best regards
Thanks!
I believe there is a bug with the recent theme update. It makes the homepage with the three elements over lapping the rev slider now become hidden.
For example: https://www.saigonbaybnb.com/ this is with update
Without update https://www.saigonbaybnb.com/es/ three elements are working and overlapping the slider rev on homepage.
Hi,
Yes you are right, sorry. Add the following code on Blake Options -> Custom CSS
section.page_content { overflow-y: unset; overflow-x: unset; }
Best Regards
Hi,
how to customize the WPML widget? In Blake Options > Header Layout > Top Bar there’s the option to enable WPML Widget but it’s the “default” one…we even created a language menu with flags in the WPML panel but it seems like it’s considered a different widget…and you cannot place it. Thanks in advance.
Hi,
Many thanks for your purchase, truly appreciated!
Please note that all support requests for our themes are conducted to the support page. Post your questions here https://upperthemes.com/support/ and our support team will be glad to help you
Best regards
I would happily do it…except that I tried to reigster an account this morning…still no confirmation email. Not even in spam folder. Checked if the email was correctly written and it is. Your support site asks me to log in and I get ERROR 418. What can I do?
Now I was using WPML to translate a single string and the site lost the translation for the whole page…this kind of issues never happened to us before while developing a website for one of our clients. Please respond, it’s urgent.
Still no email to confirm accout registration.
Hi, please send us a email to help@upperthemes.com with the email you used to register on our support site, for that we can take a look. Best Regards
After today’s theme update (24 May 2019) the theme’’s header section “Content starts after header” seems to not be working.
For example, if I have the “Hide on Start” option selected with the content after header, the menu never appears when I scroll down.
Also, on the interior pages, when The header is not pushing the content down like it should when I use the “Content starts after header” option. instead it is appear over the content.
Hi,
Yes it’s a bug, thanks for reporting it to us! We will fix it and make the update asap.
Best Regards
Fixed
Yay! Thanks
Hello, still seems to be some sort of bug. If the header is set for logo in middle of nav bar, and activate header hidden at start, then it adds two logos one on top of the other on page templates, and the nav bar does appear when you scroll down on the homepage template. Try it out and let me know. Thanks!!
We will take a look at it and give you feedback asap. Best Regards
Hello, what is the price to install everything and to look the same? Greetings from Chile
Hi,
Thanks for your interest on our work!
We can offer you the theme installation and demo setup After purchase the theme, just post your question on our support site, and our team will be glad to setup the demo for you.
Best regards
