176 comments found.
have you updated theme how can i update on my website
there is new update how can i update on my working website
Hi,
You can update theme theme: https://kinsta.com/blog/how-to-update-wordpress-theme/You can open the ticket to our support center. We will check and assist you.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://prnt.sc/xygsm2
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hi,
It’s problem of how to use. Thank you for the feedback. Please, open the ticket. We will check and assist you soon.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://d.pr/free/i/XgztJf
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
First the link you sent is broken. Next, instead of writing all this paragraph asking me to open a ticket, you could have sent me the thing I am doing wrong. I will not buy a Support license just for you to answer me 1 simple question which does not require any customization and should have been included in the theme Documentation. Please send me what needs to be adjusted. I sent you all the settings I did.
The out of stock tag is not shown on the product thumbnails in the category page. Kindly advise
After update your theme, homepage top part moves to right in Mozilla Firefox browser in mobile whereas in chrome its ok in mobile.Pl help. I have a screenshot of the problem but here i cant attach that. Pl tell me how can i show you the screenshot.
Hi,
Please, open the ticket to our support center. We will check and assist you.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://d.pr/free/i/XgztJf
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
is blance theme support RTL ?. and how to switch theme to RTL
Hii i am facing another problem also after updating the theme, my POS login page in browser showing page not found 404 error. Pl help.
Hii i faced a new problem after updating theme to latest version 2.0.7. Homepage Instagram not working properly. Pl help.
Hi,
Please, follow the document: https://jwsuperthemes.com/instagram-api/
Regards, The JWSThemes Support Team
| Support |
Pl try to understand the problem, before update instagram was working but after updating theme instagram stops working. Pl help.
Hi,
Instagram is disabling the ability to access photos March 2, 2020. At that time, your current token will be invalidated and any active pictures will no longer appear on your website.
Get your Instagram section set up by authorizing Instagram to show your photos on any theme by Blance Themes. Click the link below, authorize it on Instagram, and copy and paste the token into your theme section.
https://jwsuperthemes.com/instagram-api/Regards, The JWSThemes Support Team
| Support |
Hello, I need a prompt reply. The HOME 11 demo is not installed as it comes in its demo, my page cannot be 100% full width … I need it to be like that, and open a ticket but I see that they take a long time to respond
Hi,
Please, open the ticket and follow your ticket. We will check and assist you.
We have really appreciated it and hope that you enjoy it! JWSThemes™ want to bring the highest customer satisfaction, we have a professional support team to assist all our buyers. All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available. Our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hello Team, I sent to You this message two weeks ago, when my support was still active. Now is expired. Is possible help me with this one bug?
“Hello team,
I send to you a video with left menu bug on desktop version. https://youtu.be/J8eBfGuknQ
Please, do you have a code for fix it? Thank you.
Leos”
Thank You again, my purchase code was: aa485784-d034-427e-b8c2-31dcde29bcaa If I need help with other issues, then I will buy new support, but I solved this problem before it expired…
Hi,
Video unavailable: https://prnt.sc/udhyy4 Please, open the ticket and let us know your problem.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://d.pr/free/i/XgztJf
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 – 48 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hi, I send to you new link – https://www.youtube.com/watch?v=u7i9mMCi3fY Can you look at it?
Hi,
Please, renew and send WordPress admin info to us. We will check and assist you directly.
How to renew support license: https://jwsuperthemes.com/how-to-renew-your-support-licenseIn case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://d.pr/free/i/XgztJf
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hello! Are you planning to make infinite scrolling?
Hello,
I have the “Uncaught ReferenceError: MS_Ajax” and I know you said “We also update new version to Themeforest” but I just dowloaded the latest updated in Themeforest and I still had to change it manually. Please do not forget to fix that in your next update. Thanks!
Hi,
How to fix error JS on WordPress 5.5:
EDIT file blance/functions.php via FTP: line 209 wp_localize_script( ‘jquery’, ‘MS_Ajax’, array( to wp_localize_script( ‘main’, ‘MS_Ajax’, array( Change ‘jquery’ to ‘main’. We submited a new version to ThemeForest. it will approve soon.
Regards, The JWSThemes Support Team
| Support |
Hi, tried to update template although child theme is active and update is failing. Don’t agree that I should renew support for this. We have 200 websites running and now perfectly how to proceed. Your theme is not updating as it normally should. I’m not going to renew licence for this. It should be working seamlessly. Tell me what to do. My ticket on your support is not willing to publish as I don’t renew support, this is also not done, at least a ticket should be published you can also decide after that if and when a licener renewal is in place.
Awaiting your reply,
Roeland Sanctorum AboveSecond
Hi,
Could you please let us know your detail problem?
How to udadating Blance theme. Please, send some screenshot to us. We will check and assist you.
You can use some app screenshot such as light shot for caturing your screen.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 – 48 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards, The JWSThemes Support Team
| Support |
I have the same issue as Maryssoccer has. The add to car button gives error: ajax_mn_addtocart.min.js:59 Uncaught ReferenceError: MS_Ajax is not defined at HTMLFormElement.<anonymous> (ajax_mn_addtocart.min.js:59) at HTMLBodyElement.dispatch (jquery.js:3) at HTMLBodyElement.r.handle (jquery.js:3)
I dont have direct support anymore but it seems to be the same issue. Could you tell me the fix?
Do i need to buy extended support to get a fix for this?
Hi,
We fixed the bug. Please, update the theme. Please, open the ticket to our support center. We will check and assist you.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 – 48 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hi. I have downloaded the latest 9 July 20 version from this website. Still the same error. I dont have official support. Do i need to buy 40 dollars support to get this one thing fixed?
readme.txt in themes blance folder tells me this is the version: Changelog V2.0.7 – July, 09 2020Where can I download the latest bugfixed version of the theme? I dont need support to update the theme, I need a LINK for downloading the latest version.
Hi,
We checked and fixed the bug. Line 209 name file blance theme/blance/functions.php Change: “jquery” to main here: https://prnt.sc/u4t542 wp_localize_script( ‘jquery’, ‘MS_Ajax’, array( ‘ajaxurl’ => admin_url( ‘admin-ajax.php’ ), ‘nextNonce’ => wp_create_nonce( ‘myajax-next-nonce’ )) ); to
wp_localize_script( ‘main’, ‘MS_Ajax’, array( ‘ajaxurl’ => admin_url( ‘admin-ajax.php’ ), ‘nextNonce’ => wp_create_nonce( ‘myajax-next-nonce’ )) );
We also update new version to Themeforest. Regards, The JWSThemes Support Team
| Support |
Thank you very much. Got it working!
Hello. The theme doesn t work, when I use the add to cart button I have this error: Uncaught ReferenceError: MS_Ajax is not defined at HTMLFormElement.<anonymous> (ajax_mn_addtocart.min.js?ver=5.5:59) at HTMLBodyElement.dispatch (jquery.js?ver=1.12.4-wp:3) at HTMLBodyElement.r.handle (jquery.js?ver=1.12.4-wp:3)
Hi,
You should open the ticket to our support center.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 – 48 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hi,
We checked and fixed the bug. Line 209 name file blance theme/blance/functions.php Change: “jquery” to “main” here: https://prnt.sc/u4t542 wp_localize_script( ‘jquery’, ‘MS_Ajax’, array( ‘ajaxurl’ => admin_url( ‘admin-ajax.php’ ), ‘nextNonce’ => wp_create_nonce( ‘myajax-next-nonce’ )) ); to
wp_localize_script( ‘main’, ‘MS_Ajax’, array( ‘ajaxurl’ => admin_url( ‘admin-ajax.php’ ), ‘nextNonce’ => wp_create_nonce( ‘myajax-next-nonce’ )) );
We also updated new version to ThemeForest.
Regards, The JWSThemes Support Team
| Support |
Hello! Is the shopable instgram feed compatible with multivendor?
Hi,
We uses Snapppt plugin for Instagram shop: https://wordpress.org/plugins/shop-feed-for-instagram-by-snapppt/
Instagram feed doesn’t relate to multivendor. So, it doesn’t compatible with multivendor.
Regards, The JWSThemes Support Team
| Support |
Regards, The JWSThemes Support Team
| Support |
Hi,
How can we edit the category product photo size?
Thank you..
Can’t you answer a simple question here?
Ticket answer very slowly, how can we make product photo sizes is a simple question.
Hi,
Please, follow your ticket. We will assist you. All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 – 48 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hey, I bought this theme 5 days ago and It’s very difficult to install the demo. It doesnt work. I had problems and your documentation is not updated about this. 
I send tickets support, I feel frustrated about the situation.
Hi,
Thank you for contacting. Please, open the ticket to our support center and follow your ticket. We will check and assist you.
We have really appreciated it and hope that you enjoy it! JWSThemes™ want to bring the highest customer satisfaction, we have a professional support team to assist all our buyers. All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 – 48 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hello,
I am trying to change language, not changing How can I do it
Thank you.
Thanks, I opened a ticket
Hi,
Please, follow your ticket.
We really care about customer support services and guarantee to response to all support topics within 24 – 48 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hello,
The problem is not solved and you are answering too late
will you help?
Hi,
About changing language, you should use a plugin such as WPML, translate plugin. Then, step by step read document plugin and set up it for your website.
If you need to translate some text from the Theme Options Panel, please, open the ticket to our support center. We will check and assist you.
We really care about customer support services and guarantee to response to all support topics within 24 – 48 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards, The JWSThemes Support Team
Ticket reply late
We really care about customer support services and guarantee to response to all support topics within 24 – 48 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards, The JWSThemes Support Team
You couldn’t solve for 1 week
If you are going to help you have to hurry
Please, follow your ticket.
We really care about customer support services and guarantee to response to all support topics within 24 – 48 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
You should hire a freelancer. If you need to custom yout code.
Regards, The JWSThemes Support team
Hi, We have 4 outdated template files from Blance Template with regards to WooCommerce:
1) blance/woocommerce/checkout/form-login.php versie 3.4.0 is verouderd. De hoofdversie is 3.8.0, 2) blance/woocommerce/checkout/review-order.php versie 3.3.0 is verouderd. De hoofdversie is 3.8.0, 3) blance/woocommerce/single-product/add-to-cart/grouped.php versie 3.4.0 is verouderd. De hoofdversie is 4.0.0, blance/woocommerce/single-product/add-to-cart/simple.php, 4) blance/woocommerce/single-product/related.php versie 3.0.0 is verouderd. De hoofdversie is 3.9.0, It concerns https://from-paris-to-alice.be for which we have a licence of course.
When may we expect an update for this? thx
Roeland AboveSecond
Hi,
Please, send an email with your purchase code. We will send an update version to you. Our email: jwsthemes@gmail.com
Regards, The JWSThemes Support Team
| Support |
Hello
I see that the newest version is 2.0.7 but when I try to download it, I get the 2.0.3 version which is my current one. Please update the download files with the new ones.
Thank you for your time.
Regards
Hi,
since you will be updating, I can wait a bit longer. Do you by any chance have an estimation of the update?
Thank you for your time.
Regards
Hi,
Please, send an email with your purchase code. We will send an updated version to you. Our email: jwsthemes@gmail.com
Regards, The JWSThemes Support Team
| Support |
