176 comments found.
I bought the template recently and I get this message:
Your theme (Blance) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hi,
Please, open the ticket to our support center. We will check and assist you.
https://jwsuperthemes.com/fixing-outdated-woocommerce-templates/Regards, The JWSThemes Support Team
| Support |
Hello, are you going to update your theme? We need to repair data-vocabulary.org scheme which is not working since 3 or 4 months…
Hi,
How to repair data-vocabulary.org scheme Please, install and active this plugin: https://wordpress.org/plugins/string-locator Then search and find ‘data-vocabulary.org ’ from Tool > String Locator > choose Blance 1, Log into your Admin panel 2, Reach the code editor and navigate to the template that holds the data causing these warnings 3, Replace all itemtype attributes that have data-vocabulary.org as values with schema.org. 4, Save the file and inspect your page again with Structured Data Testing tool 5, If everything looks ok, validate the changes on Google Search Console For non-CMS users the solution is exactly the same, except you will most certainly have the code structured in another way. Find all data-vocabulary.org values and replace them with schema.org. https://bodanu.com/blogs/ideas/how-to-fix-data-data-vocabulary-org-schema-deprecated https://medium.com/@KrishaWeb/solved-how-to-fix-data-vocabulary-org-schema-deprecated-error-in-webmaster-cfea751a4429Regards, The JWSThemes Support Team
| Support |
Thanks, worked!
I made these changes, but now I got error from GSC: itemListElement is needed. Do you know how to fix it?
Hi,
You can add itemprop=”itemListElement” into span tag. https://d.pr/free/i/fQs5nuRegards, The JWSThemes Support Team
| Support |
Still errors: Start (Googlebot cannot recognize the ‘itemListElement’ property as a BreadcrumbList object.)
ItemListElement field value is required.
Hi,
Please, try to add more itemtype=”http://schema.org/ListItem” and change span tag to ol, li tag here : https://d.pr/free/i/WLkPo9 and test again.
Regards, The JWSThemes Support Team
| Support |
I sent you e-mail, can you check it?
I sent you e-mail, can you check your inbox?
Hii Grid layout Quick View not working in mobile. Pl check.
I have never came across such a faulty theme in my entire life. Previously in the theme version you have corrected many of the things on my request in support in the main theme not in child theme, recently before the expiry of the support period, you sent me to update the theme to solve one of the recent error and for that you have sent me the latest version of the theme. As i updated the theme all the previous corrections in the theme has gone and along with that i see new errors in my site. Now when i asked for the solution of just one of them, you are saying that open the ticket in your support but my support expired. You have to solve my problems as these problems arises due to your wrongly coded theme. From last six months we were just busy in finding and solving the errors in your theme and we till date wouldn’t be able to start our eCommerce project. Either you solve all the errors by yourselves and sent me the final perfect theme or you solve all the errors that i will send you as early as possible. If you can’t do so then return back the money that we paid you for this wrongly coded theme.
Hi,
We have really appreciated it and hope that you enjoy it! JWSThemes™ want to bring the highest customer satisfaction, we have a professional support team to assist all our buyers.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 hours on weekdays (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://d.pr/free/i/XgztJf
Regards,
The JWSThemes Support Team| Support |
But we are developing the eCommerce site for one of our client and client will not agree to extend support, according to him these problems were there from the very first day we installed your theme then there is no logic behind to extend the support. According to client its your duty to correct all the errors in your theme without asking for extra support money. Pl do it otherwise client will file a complain in Themeforest and will file a case of fraud against you. They are very strict and professional in such aspects.
Hi,
If you are developing the eCommerce site for one of your clients. You should hire a freelancer. He will help custom code, custom CSS.
You can’t buy the theme and request support for some work from your client.
We can’t update all plugins on your website. We recommend the user should backup all before updating plugins, themes.
The support team only fix bugs relate to the theme. we can refuse some custom code or request custom CSS. Thank you for understanding.
Regards,
The JWSThemes Support Team| Support |
Please include Mega Menu instructions in theme documentation please. I am sure lots of people are wondering how to configure this type of menu after installing demo content.
Hi,
If you need to assist. Please, open the ticket to our support center. We will check and assist you.
You can install and use 1-Click import all demo data. Then, use it or see How to create Mega Menu (from Blnace demo) or use a Mega Menu plugin.
Megamenu function is an option. We only guide how to use Blance theme, all options from Theme Options.
If you need to guide a detailed function. Please, open the ticket.
Regards, The JWSThemes Support Team
| Support |
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Warning: call_user_func() expects parameter 1 to be a valid callback, class ’\Automattic\WooCommerce\Admin\Composer\Package’ not found in /home/u322457473/domains/brjoias18k-com-br.preview-domain.com/public_html/wp-content/plugins/woocommerce/src/Packages.php on line 72
Warning: include(/home/u322457473/domains/brjoias18k-com-br.preview-domain.com/public_html/wp-content/plugins/woocommerce/i18n/countries.php): failed to open stream: No such file or directory in /home/u322457473/domains/brjoias18k-com-br.preview-domain.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-countries.php on line 51
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Warning: include(): Failed opening ’/home/u322457473/domains/brjoias18k-com-br.preview-domain.com/public_html/wp-content/plugins/woocommerce/i18n/countries.php’ for inclusion (include_path=’.:/opt/alt/php70/usr/share/pear’) in /home/u322457473/domains/brjoias18k-com-br.preview-domain.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-countries.php on line 51
Warning: uasort() expects parameter 1 to be array, boolean given in /home/u322457473/domains/brjoias18k-com-br.preview-domain.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-countries.php on line 53
Warning: array_key_exists() expects parameter 2 to be array, boolean given in /home/u322457473/domains/brjoias18k-com-br.preview-domain.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 1148
Warning: array_keys() expects parameter 1 to be array, boolean given in /home/u322457473/domains/brjoias18k-com-br.preview-domain.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 1149
Warning: current() expects parameter 1 to be array, null given in /home/u322457473/domains/brjoias18k-com-br.preview-domain.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 1149
Hi,
Please, contact to support hosting and check folders and files permission. This is problem hosting.
WooCommerce plugin should install successfully.
You can use 1-Click import all demo data: https://www.youtube.com/watch?v=zH5cXcHtZ-4
If you have some trouble. Please, open the ticket and follow it. We will check and assist you.
Regards, The JWSThemes Support Team
| Support |
Downloaded the demo content but didn’t see anywhere that instructed how to set up mega menu. Is there any documentation on how to set up?
Hi,
You can use 1-Click import all demo data: https://www.youtube.com/watch?v=zH5cXcHtZ-4
If you have some trouble. Please, open the ticket and follow it. We will check and assist you.
Regards, The JWSThemes Support Team
| Support |
I know how to import demo content. That isn’t my issue. How do you create the mega menu like you have in your example? Should have been part of the theme.
Hi,
If you need to assist. Please, open the ticket to our support center. We will check and assist you.
You can install and use 1-Click import all demo data. Then, use it or see How to create Mega Menu (from Blnace demo) or use a Mega Menu plugin.
Megamenu function is an option. We only guide how to use Blance theme, all options from Theme Options.
If you need to guide a detailed function. Please, open the ticket.
Regards, The JWSThemes Support Team
| Support |
Hello 
How can i download the demo option?
Thank you
WHERE? Have some article?
Hi,
Here: https://www.youtube.com/watch?v=zH5cXcHtZ-4 This is 1-Click import all demo data.
We have a holiday in our country. We will back on Monday, 4 – May – 2020. Please, open the ticket and follow your ticket. We will back and assist you.
We really care about customer support services and guarantee to respond to all support topics within 24 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7
Regards, The JWSThemes Support Team
| Support |
Theme is very bugged lol
me/u322457473/domains/brjoias18k-com-br.preview-domain.com/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/action-scheduler.php): failed to open stream: No such file or directory in /home/u322457473/domains/brjoias18k-com-br.preview-domain.com/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php on line 451
Warning: include_once(): Failed opening ’/home/u322457473/domains/brjoias18k-com-br.preview-domain.com/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/action-scheduler.php’ for inclusion (include_path=’.:/opt/alt/php70/usr/share/pear’) in /home/u322457473/domains/brjoias18k-com-br.preview-domain.com/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php on line 451
Warning: call_user_func() expects parameter 1 to be a valid callback, class ’\Automattic\WooCommerce\Admin\Composer\Package’ not found in /home/u322457473/domains/brjoias18k-com-br.preview-domain.com/public_html/wp-content/plugins/woocommerce/src/Packages.php on line 72 Pular para o conteúdo principalPular para a barra de ferramentas Sobre o WordPress Brjoias18k – Jóias banhadas a ouro 18k 33 atualizações de plugin 00 comentário esperando moderação Novo WPForms Olá, brjoias18k Sair Opções de telaAjuda Plugins Adicionar novo
trrying to download all plugins, but its impossible, lol, have errors
very bad support
Good afternoon, how are you?
I bought thema some time ago, however, I set it up and it seems that there are some errors in it, I will upload the images.
Errors: 01 – Plugins with error 02 – theme demo dont install
Hi,
Please, contact to support hosting and check folders and files permission. This is problem hosting.
WooCommerce plugin should install successfully.
You can use 1-Click import all demo data: https://www.youtube.com/watch?v=zH5cXcHtZ-4
If you have some trouble. Please, open the ticket and follow it. We will check and assist you.
Regards, The JWSThemes Support Team
| Support |
Hi,
Has the theme related products settings on the shop page? I have set up cross selling and upselling products in the woocommerce section but the theme shows random products and not the selected products from the woocommerce product settings?
Hi,
Our theme doesn’t related product settings on the shop page. Please, disable some WooCommerce plugins and check again. Maybe, conflict some WooCommerce plugins.
If you need to support. Please, open the ticket to our support center. We will check and assist you.
Regards, The JWSThemes Support Team
| Support |
Hi there,
I think there is an error in the “mini cart” template you overwrite from WooCommerce. It seems you are not following the WooCommerce standard to calculate the product price.
See your template in blance/woocommerce/cart/mini-cart.php : https://i.snipboard.io/SadilW.jpg I circled the things that seem wrong.
Now look at the min-cart template from WooCommerce: https://i.snipboard.io/SadilW.jpg
As you can see, they calculate the product price differently (and use a different filter).
I think you should edit your mini-cart template to include the same as WooCommerce, as this is the standard and some plugins are depending on it.
Kind regards, Maarten
Hi Maarten,
Thank you for your feedback. We will check your images link. Could you please give me a detail about this case?
Please, let us know your version. We updated Blance to 2.0.6.
Current, 2 links is same. Please, let me know soon. I will check and update it in the new version.
Regards, The JWSThemes Support Team
| Support |
Oh sorry, the first link (your mini cart template) should be https://i.snipboard.io/borNuG.jpg
This is the template of WooCommerce: https://i.snipboard.io/SadilW.jpg
The version is 2.0.4. Can you confirm this issue is fixed in the latest version?
Hi,
We checked your feedback. this is an override WooCommerce template file. We use this function. https://d.pr/free/v/llv4Lr AJAX loading and show subtotal after adding to cart.
If you don’t want to use AJAX loadinmg cart. You can:
Remove line 51: blance/woocommerce/cart/mini-cart.php
$product_price = apply_filters( ‘woocommerce_cart_item_subtotal’, WC()>cart>get_product_subtotal( $_product, $cart_item[‘quantity’] ), $cart_item, $cart_item_key );
and add this code: $product_price = apply_filters( ‘woocommerce_cart_item_price’, WC()>cart>get_product_price( $_product ), $cart_item, $cart_item_key );
We will check and update in the next version 2.0.6.
Regards, The JWSThemes Support Team
| Support |
You just repeat what I’m saying But yes, I think you should indeed fix it in your next version.
Thanks!
Hi,
This is an override WooCommecre template. It related to AJAX loading when the user add new product items. Here: https://d.pr/free/v/llv4Lr
Thank you for your feedback. If you don’t use AJAX loading. Please, remove it. We will check and update it in the next version.
Regards, The JWSThemes Support Team
| Support |
It looks like there is a bug with the new version of wordpress/woocommerce/blance and variation swatches. The swatches do not change the images when selected on the homepage only on the product page. So if you have a featured products slider with the product in it the colour swatches do not change the attribute of the product you have set IE:blue shirt, red shirt. Anyone else have this issue? or better yet, a fix?
Hi,
Please, deactivate some plugins related, delete it and require install again. Then, try again. Example: How to update latest plugin: https://www.youtube.com/watch?v=WhAHwvRK8uM
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://d.pr/free/i/XgztJf
Regards,
The JWSThemes Support Team| Support |
Hello, i opened a ticket on the support and i’m still waiting for an answer…
Hi,
Please, open the ticket and follow your ticket. We will check and assist you.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+6.
Regards, The JWSThemes Support Team
The ticket is already opened “PRIVATE TICKET #2299950” i’m still waiting . Thank you.
Hi,
Please, follow your ticket. We will check and assist you.
Regards, The JWSThemes Support Team
The upsell and cross sell in woocommerce are not working. I added linked products for upsell and cross sell but those are not showing. How to fix it? I will renew support payment if your developer will help me fix this problem.
Hi,
Please, open the ticket and follow your ticket. We will check and assist you. If it’s a bug. We will fix it for you.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://d.pr/free/i/XgztJf
Regards, The JWSThemes Support Team
| Support |
Hi Team,
I have this theme and its showing that its woocommerce files are not compatible with the current version of woocommerce. can you send me the updated version of theme. alot of template files are outdated .
Thanks in advance !
Hi,
Fixing Outdated WooCommerce Templates: https://jwsuperthemes.com/fixing-outdated-woocommerce-templates/
Please, open the ticket and follow your ticket. We will assist you.
Regards, The JWSThemes Support Team
| Support |
Hi Team,
I have recently bought this theme and uploaded on my site and its showing that its woocommerce files are not compatible with the current version of woocommerce. can you send me the updated version of theme. alot of template files are outdated .
Thanks in advance !
Hi,
Please, follow your ticket. We will assist you.
Fixing Outdated WooCommerce Templates: https://jwsuperthemes.com/fixing-outdated-woocommerce-templates/
Regards, The JWSThemes Support Team
| Support |
Faulty theme BLANCE. Please contact to support me. I feel frustrated by this product.
Hi,
All support will be conducted through our Support Center. Please, open the ticket to our support center. We will assist you.
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+6.
Regards, The JWSThemes Support Team
| Support |
Have this theme for a while now. Still happy but I want to make some changes. Is it possible to disable the “Quick Look” & “options” when hovering on products? Can’t seem to find the setting in documentation / settings.
Hi,
Thank you for contacting. All support will be conducted through our Support Center.
Please, open the ticket to our support center. We will assist you.
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://d.pr/free/i/XgztJf
Regards, The JWSThemes Support Team
| Support |
Hi, do you have a video or instructions on how I can use the advance filtering options? I can’t figure that out.
I have few presale question
1)How often do you update the bundled plugins (i.e. Visual Compser, Revolution Slider, woocommerce point of sale etc)?
2) can we change footer background color with background image?
3) Is there any premium security plugin like ithemes security pro, wordfence etc. comes with your theme?
4) Can we implement yith addons with your theme?
5) Can you provide me a demo link of your theme backend?
6) Your Lookbook gallery pictures lightbox not working. Eachtime when i click on any photo it opens the picture in largesize in next window. the large image dont open in lightbox. Pl check and explain this.
7) If i view in mobile and click on Product Grouped page then i see half of the the table containing the two products goes outside of the mobile screen so i can’t see the full table containing the two products and cant even change the quantity of each product. Pl check and explain.
9) When i see Product 360 degree view in mobile then i found out that the left and right arrow alongwith the middle play button comes ontop of the product. so it hampers product visibility. Pl check and Explain.
10) When i view in mobile and click on homepage, the product thumbnails comes in 2 columns. Can we make it in one column? and also can we change the product thumbnail size both width and height wise according to our need?
Hi,
Please open a ticket on our Support Center and send us your problem, we will help you solve your issues.
Regards, The JWSThemes Support Team
I went to your support center but it required to enter Envato Market purchase code but i didnt purchase the theme till yet. Before purchase i need to clear my doubts on the theme. so please answer to my above inquiries, these enquiries has been sent to us from our client for whom we are going to design an ecommerce website. Without giving these inquiries answers they will not purchase your theme so please answer the questions listed above so that we can buy your theme.
Hi,
1)How often do you update the bundled plugins (i.e. Visual Compser, Revolution Slider, woocommerce point of sale etc)?
Here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins#update
2) can we change footer background color with background image?
yes, you can
3) Is there any premium security plugin like ithemes security pro, wordfence etc. comes with your theme?
No, you should use a cache plugin.
4) Can we implement yith addons with your theme? yes, you can. You can custom and add many plugins if you want.
5) Can you provide me a demo link of your theme backend?
No, we can’t send a demo link of your theme backend
6) Your Lookbook gallery pictures lightbox not working. Eachtime when i click on any photo it opens the picture in largesize in next window. the large image dont open in lightbox. Pl check and explain this.
Please, see the live site and all description. Buyer can custom or use default demo.
7) If i view in mobile and click on Product Grouped page then i see half of the the table containing the two products goes outside of the mobile screen so i can’t see the full table containing the two products and cant even change the quantity of each product. Pl check and explain.
9) When i see Product 360 degree view in mobile then i found out that the left and right arrow alongwith the middle play button comes ontop of the product. so it hampers product visibility. Pl check and Explain.
10) When i view in mobile and click on homepage, the product thumbnails comes in 2 columns. Can we make it in one column? and also can we change the product thumbnail size both width and height wise according to our need?
Please, give me some screenshots and videos about 7,8,9.
Regards, The JWSThemes Support Team
| Support |
Pl tell how can i place screenshot in here comment section?
if you provide any email then it will be more easier to send the screenshots
the number 1 question answer is not clear. Do you provide update on your bundled plugins like Visual Compser, Revolution Slider, woocommerce point of sale etc. or not. Pl answer only that in yes or No.
Hi,
Our email for pre-sales: jwsthemes@gmail.com We provide an update on your bundled plugins like WPBakery Page Builder, Revolution Slider, WooCommerce point of sale, etc. BUT, buying a theme that is bundled with Revolution Slider (like our themes) does not mean that you also buying a license for a Revolution Slider. The Revolution Slider comes bundled with the theme files and you don’t have to buy or register it. We provide updates on a regular basis after we test the plugin for theme compatibility we include it in the latest theme version.
Our team just supports you check/ fix issues related to the theme. Besides that, we also have a “custom theme service”, so could you please contact our customer service or any coder to support your desired customization and you may pay a fee for that.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekdays (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
I already mailed you the screenshots along with one more query and screenshot to your mail jwsthemes@gmail.com just 2 hrs back. Please check your mail and reply me as early as possible.
Hi,
After change header in theme options it does not change in site? whats the issue here?
Dear, How do I start order number #1? please.. very urgent issue now before delivery to client.. please help
Hi,
Please, open the ticket and follow your ticket. Response time can be up to 1-2 business days. Please search the forum https://jwsuperthemes.com/ might be helpful and look at our forum page for known issues.
We have really appreciated it and hope that you enjoy it! JWSThemes™ want to bring the highest customer satisfaction, we have a professional support team to assist all our buyers. All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
| Support |
