176 comments found.
Hello,
Is the theme adapted or adapted for elementor?
Thanks!
Hey JWSTHEMES, the instagram function is not working. I got error “Instagram has returned invalid data.” at all pages. I also saw a mention from “ProjectSpace” last month from that this was an issue. Please fix this asap.
I will not renew support because it has just passed the 6months. This is a bug and it is not my fault but a general flaw. Just tell how to fix please.
Hi,
Of course. please, send purchase code to jwsthemes@gmail.com. We will check purchase code verify and send to you a new version.
Kind Regards, The JWSThemes Support Team
| Support |
Will be a discount in the near future ?
Hi,
We don’t offer a discount in the near future. We offer free installation and dedicated support.
Regards, JWSThemes team
Hey JWSTHEMES, I got problem with Instagram. Since yesterday it’s not working. I got error “Instagram has returned invalid data.” in all pages. How to fix it?
Hi, guy!
Thank you for choosing Blance Theme. All our supports will be conducted through our Support Center: http://jwsthemes.ticksy.com/ Please, open the ticket to our support center. We will check and assist you to solve your issue.
In case if your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau
Kind Regards,
The JWSTheme Support Team| Support |
As far I know, it’s new update of Instagram, so theme should be updated too. I don’t need support, I just need update of theme. 
It has, just check screenshot from your demo:
https://imgur.com/JiG7BMRHi,
We check and updated coding. Please, send WordPress admin and purchase code to our email support: jwsthemes@gmail.com
We will check and assist you. http://blance.jwsthemeswp.com/black-flares-pearl-shirt/
You also should renew your support. You don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau
Kind Regards, The JWSThemes Support Team
| Support |
hello admin, I have been buying blance templates for almost a year, and when I found this error:
[23-Aug-2019 03:29:13 UTC] PHP Fatal error: Uncaught Error: Call to undefined function jwstheme_title_bar() in /home/wjf7uljvy2yn/public_html/arti.id/wp-content/themes/blance/search.php:6 Stack trace: #0 /home/wjf7uljvy2yn/public_html/arti.id/wp-includes/template-loader.php(78): include() #1 /home/wjf7uljvy2yn/public_html/arti.id/wp-blog-header.php(19): require_once(’/home/wjf7uljvy…’) #2 /home/wjf7uljvy2yn/public_html/arti.id/index.php(17): require(’/home/wjf7uljvy…’) #3 {main} thrown in /home/wjf7uljvy2yn/public_html/arti.id/wp-content/themes/blance/search.php on line 6
how to solve this problem??
Hello . I have a problem … Fatal error: Call to undefined function yith_plugin_licence () in WooCommerce Wishlist.
Hi, siupsiup!
Thank you for choosing Blance. Please open the ticket to support center https://jwsthemes.ticksy.com/ We will check this issue and assist you to solve your issue.
Kind Regards,
The JWSTheme Support Team| Support |
I can’t send, I have a problem
Hi, guy!
We will support you to solve the issues within 6 months since you bought our theme by support center. So open the ticket to support center https://jwsthemes.ticksy.com/ with Admin information of Wordpress. We will check and assist you to solve your issue.
Kind Regards,
The JWSTheme Support Team| Support |
How to enable catalog mode
Hi there, nice theme, I have some pre-sale questions:
1) Do you know if this theme is fully compatible with this plugin: https://woocommerce.com/products/composite-products
2) Your last theme update shows Jan 7, 2019, is this theme up to date on all components to work with the latest WP and WooCommerce?
3) I noticed your them uses a round shape button style, any options to change it to a non-round, outline style for example?
But #1 is most important, please let me know. Thanks.
Hi,
Thank you for interesting.1) Our Blance theme doesn’t test with this plugin: https://woocommerce.com/products/composite-products So, we don’t sure the theme will compatible with it.
2) The theme is up to date on all components to work with the latest WP and WooCommerce. Support reply within 24 hours.3) You can style it or custom the style. We will assist you.
Regards, The JWSThemes Support Team
Hey, Thanks for the response. If I buy this theme and if the WC composite products plugin needs some CSS to adjust to fix some styling or display field issues, your team can help me, yes? Because I’ve tried this plugin on couple other themes and somehow the variable dropdown fields are not displaying or gets cut off.
Hello, khoavo!
We will be so happy if our theme is chosen from you. However, we actually regret to say with you that we only can support for you about the issues relate to our theme (such as modify demo content data, customize some basic CSS base on our theme….). Please, let us know whenever you have any trouble with our theme. We can’t assist you with the issues that are out of our scope. With requirement as you mentioned before, it is beyond out of our support scope. Because, check the compatibility of the plugin not only need to adjust CSS, but also need to check the functions.
I hope you will understand for us!
Wish you a good day!
| Support |
- Is there a theme option to set 2 columns layout on mobile shop page?
- Is there a theme option to always show the “add to cart” button (not only on hover) on mobile shop page?
- does the theme have a “predictive” (autocomplete…) search functionality? (I try but don’t work… Chrome give me red triangle error…)
For all question I intend “theme options”... not css customization…
Thanks
Hi,
Thank you for the interesting. Our Blance Wordpress theme has the Theme Options Panel. You can set the number of the column.
You can custom to always show the “add to cart” button (not only on hover) on mobile shop page.
Our Blance search is AJAX search, you can input a name and search it. Please, see our live site.
| Support |
If you insert a single product on the page with the woocommerce shortcode, it automatically breaks down into 4 columns, as this is configured in the theme settings. How to deduce that there was one column?
Hi,
Please, open the ticket to our support center. We will assist you.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau
| Support |
Hello!
I bought another theme. You can not answer me. I want a refund. You ignored my questions.
Hi,
Please, follow your ticket. We will check and assist you.
Тhanks in advance for the answers!
Hello!
How to disable breadcrumbs in blog post?
Hi,
Sorry for the delay. We will back on 2-May(GMT+7.) Please, open the ticket to our support center: https://jwsthemes.ticksy.com/ and follow it.| Support |
Useless. Your support ignores me
Hello!
Add to favorites does not work.
How fix this?
Hi,
Sorry for the delay. We will back on 2-May(GMT+7.) Please, open the ticket to our support center: https://jwsthemes.ticksy.com/ and follow it.| Support |
Hello!
How to change size and style font main menu?
Hi,
Sorry for the delay. We will back on 2-May(GMT+7.) Please, open the ticket to our support center: https://jwsthemes.ticksy.com/ and follow it.| Support |
Useless. Your support ignores me
Hello!
How to change the space between columns in the footer? (screenshot)
https://yadi.sk/i/p253yi6HYhqUPQHi,
Sorry for the delay. We will back on 2-May(GMT+7.) Please, open the ticket to our support center: https://jwsthemes.ticksy.com/ and follow it.| Support |
Useless. Your support ignores me
Hi,
Sorry for the delay. We will back on 2-May(GMT+7.) Please, open the ticket to our support center: https://jwsthemes.ticksy.com/ and follow it.| Support |
Useless. Your support ignores me
Hi,
Sorry for the delay. We will back on 2-May(GMT+7.) Please, open the ticket to our support center: https://jwsthemes.ticksy.com/ and follow it.| Support |
Useless. Your support ignores me
Hello!
I try to translate theme, but it does not translate.
My steps:
1. I downloaded blance.pot
2. I translated blance.pot using Poedit
3. I save translate
4. I upload 2 files in language folder of blance theme on server (ru_RU.po, u_RU.mo)
5. But the translation does not work
How fix this problem?
I’m really looking forward to hearing
Hi,
Sorry for the delay. We will back on 2-May(GMT+7.) Please, open the ticket to our support center: https://jwsthemes.ticksy.com/ and follow it.| Support |
Useless. Your support ignores me
