531 comments found.
We facing problems with code style localization wp plugin, did you know how I can fix it? Compability: Loading Issue: Author is using load_textdomain instead of load_plugin_textdomain function. This may break behavior of WordPress, because some filters and actions won’t be executed anymore. Please contact the Author about that.
Hi there,
Thanks for getting in touch!
This is a common issue which you can ignore – if you send me an email with WP login details and site url to support@commercegurus.com I can send you back instructions as to how to deal with this.
Best,
Colm
On your full width product template there are 2 little arrow bottons to navigate to next or previos product in the same category.
It’s on the right upper side: http://captivatheme1.commercegurus.com/product/triple-threat-camden/?itemsidebar=noneI am using the left sidebar product page, and for some reason this function is not there, or at least I can’t find it 
How could I add this?
Thanks again for taking the time …
Hi there!
The next/prev buttons don’t appear on the left/right column templates at present by design.
We’ll add it to our future release roadmap to add in at some point 
Best,
Colm
That would be great. Thanks. Is there a way I could add this manually?
Hi,
You could but you’d need to study the code in /captiva/woocommerce/content-single-product-no-sidebar.php
around line 73
<div class="next-prev-nav">
<?php next_post_link_product( '%link', 'next-product', true ); ?>
<?php previous_post_link_product( '%link', 'prev-product', true ); ?>
</div>
and then port that back into /captiva/woocommerce/content-single-product-sidebar-left.php and /captiva/woocommerce/content-single-product-sidebar-right.php
But I wouldn’t recommend it unless you’re very comfortable with PHP, HTML and CSS
Best,
Colm
Another question. Is there any way to make the product category sidebar widget expandabel/collapsable for subcategories ?
I like the minimalistic style of the sidebar menu but I have many subcategories ... 
Hi Jan
That’s not standard WooCommerce functionality but this plugin might do the trick:
http://codecanyon.net/item/woocommerce-category-accordion/7117371Best,
Simon
Thanks Simon.
Technically this one works.
However, the overall theme styling is getting lost, as there is almost no vertical spacing between the lines/categories… 
Hi Jan
Can you send a link to your site to support@commercegurus.com and I’ll see if I can help with a little bit of CSS.
Simon
Sent !
Thanks for the help. Worked out great!
Hi. On your demo page I saw a new “Home Smaller Slider” page. I have installed the latest version of the theme and also had the demo content installed, however I can’t find that page so that I could use and modify it (as I like the version with the smaller slider with the 2 image boxes on the right). What can I do?
Hi Janibiza
We’ve only just added that to the demo recently. If you send a mail to support@commercegurus.com I’ll send you the page and the slider
Best
Simon
Just sent it ! Thanks so much. Really like that smaller slider version.
Email sent
That worked perfectly! Thank you!
Hi there, I am considering getting this theme and I just have a couple questions before I decide for sure..
1. Can we change the background color of the footer area (instead of black)? 2. Can the shopping cart bag picture be changed? 3. Can we make the buttons not turn square (just stay rounded)? 4. Are there any built in options for tweaking the fonts? (font / font size / etc) 5. Can I make the product pictures square instead of rectangle?
I think that’s about it, thank you for your help
Hi there pigandpumpkin,
Thanks for getting in touch!
1.) yes this is a theme option
2.) it can be changed with some simple css which we will provide to you which you can enter into the theme options
3.) yip – that’s easy to do with some custom css
4.) tons of options on the fonts There’s an intro tutorial to our theme options available here https://www.youtube.com/watch?v=NEAuwHaQips
Hope this helps!
Colm
Awesome, thanks for the quick reply
Just curious if you could also answer my 5th question from up above? (Can I make the product pictures square instead of rectangle?). my products would definitely look better if they could be square, so I hope it is doable
Gosh sorry I forgot to respond to number 5!
Yes the thumbs can be changed to be a square from within WooCommerce settings.
Best,
Colm
Ok awesome thank you
you’re welcome
I have a question about the lightbox you guys use on Captiva.
When you click the image to see the full resolution or even a big size it opens as a NOT Responsive Image.
There’s any way that the image can be responsive when the user click on the thumbnail and opens the big image?
Exampl: http://www.thefashionistachic.com/p/falling-in-love-cropped-chiffon-baroque-top-navy/
Just click the image to see it on a bigger size, not responsive!
Thank You Guys!
Hi there,
thanks for getting in touch!
The lightbox is responsive – it’s one of a few lightbox solutions that is responsive. We use Magnific popup to achieve this. See more here: http://dimsemenov.com/plugins/magnific-popup/What is happening is that the lightbox loads the full size version of your product image and lets your device size it naturally. e.g. Try opening the same product image on a smartphone. The device scales the image accordingly.
I think what you’re referring to is that the image height is greater than the height of your browser? That doesn’t mean it’s responsive. What you would need to do is crop your images to reduce their height before uploading them into WooCommerce.
But to be honest I wouldn’t recommend you do that. I think your images look fantastic as is and the way they are being loaded is how they should be displayed. This is how most other WooCommerce themes also do this. If you wanted an alternative rendering for your images you could try using a zoom plugin like this:
https://wordpress.org/plugins/yith-woocommerce-zoom-magnifier/Hope this helps,
Colm
See… you’re right. They look good and like the way they render. Im following your advice. Im not doing anything else about. Thanks for that great explanation!
You are most welcome
Safe to update to the new YITH plugin updates? And Woocommerce 2.2.3, seems to be some important fixes.
Hi there reboot!
Everything looks good on our dev servers! WC 2.2.3 and the latest versions of the YITH plugins with Captiva 1.4.1
Best,
Colm
After update to 2.2.3 I do notice this in the templates:
captiva/woocommerce/checkout/form-shipping.php version 2.1.2 is out of date. The core version is 2.2.0, captiva/woocommerce/loop/pagination.php version 2.2.0 is out of date. The core version is 2.2.2,
Hi reboot,
Ah yes – we’ll squash those in the few days. Nothing to worry about though. They’re just superficial template version number differences
see here
https://github.com/woothemes/woocommerce/commit/0bcdc97d63101c37124316fa392e3ad7f9b213de#diff-367190fd9e974fc6ce17b87ae360a6f0and here
https://github.com/woothemes/woocommerce/commit/22788e505de1dfc47d421af6e7f9b3630efde400#diff-355945e69cb1e35442d84a3570040fb1Best,
Colm
found what I asked
ok great
Is it save to update to wordpress 4.0?
Hi there,
Yes it is safe to update to WordPress 4.0
Colm
Hello, where can I setup the menu für mobile devices? On PC my menu is correct but on ipad/iphone its missing the shop entry ?
Hi there,
Thanks for getting in touch! My guess is you are using V1.3 and this was a bug with that version. If you update to 1.4.1 this will automatically resolve itself
Colm
Thank you. A other question. How can I get the Module LATEST PRODUCTS (like on HOME) into the shop page, so its above the shop?!
Hi there,
It’s not possible to do that at the moment as this is a shortcode and shortcodes cannot currently be placed on the default WooCommerce shop template.
Best,
Colm
Ok thank you. One last question. When I switch permalinks to POSTNAME i get an error (404). Only DEFAULT permalinks working. How to fix that?
Hi there,
This is definitely not a theme issue – you might need to contact your host to see why this is not working. We ourselves are using POSTNAME on about a dozen sites with no issue.
Best,
Colm
How to enable shop announcements for all the site ? Actually, they appear only for the category pages: http://www.terre-des-thes.fr/categorie-produit/cv1-theiere/kyusu/ Thx. Cyril.
Hi Cyril,
Nice to hear from you!
At the moment shop announcements are designed to only be displayed on category pages. We’ll consider adding an option to make these site wide in a future release.
Best, Colm
fixed…
Hey there,
delighted you got it fixed
Colm
Hello, i was hoping that you can help me to fix some minor changes. And do it in the Custom Code Section.
1.- the “In Stock” is too close to the “Add to Cart” button can you more space between them please.
2.- The “Add to Wishlist” button is not well aligned with the “Add to Cart” button.
Here is the link for more reference…
http://www.thefashionistachic.com/p/falling-in-love-cropped-chiffon-baroque-top-navy/That’s about it, and before i leave i want to tell everyone that this theme is very cool and it’s worth every single penny you spend.
Thanks Guys
Hi there!
Try adding this to custom code and see if it works:
.single_variation_wrap {
margin-bottom: 0px;
}
.single_variation_wrap p.stock {
padding-bottom: 10px;
}
.variations_form {
margin-bottom: 0px;
}
Best,
Simon
That’s what im talking about… Thanks Guys!
You are most welcome
Hi. I was running a older version 1.3. now I bought the latest. what will be the easiest to upgrade the theme to the latest version without loosing work i have already done?
Hi there andrevanzyl,
Thanks for getting in touch!
Shoot me an email to support@commercegurus.com and I can assist you the easiest way to update – it will depend on whether you’ve made changes to the core theme or not.
Best,
Colm
I did minor changes. I took the liberty of replacing all the files with the old ones and all seems to be just fine now. I had the problem where the menu was not showing on mobile devices. Now all is cool. Thanks for the prompt reply anyhow. Appreciated!
Great it’s all working ok for you now
Another problem. please help. I changes the currency in woocommerce to ZAR®. If I refresh, the currency sign® shows for a sec but then changes back to Pound. What am I doing wrong? http://www.webcreationsa.co.za/captiva/ Please help
Hi there,
I see R the whole time. Where precisely are you seeing the Pound come back in? Could you send me screenshots to support@commercegurus.com
It could also be your session cookies are remembering your old WooCommerce settings. Try completely deleting your cache and restarting your browser.
Best,
Colm
Hi Colm. Yes the R is displaying correct throughout the site but pound sign remains in the top right (cart). IF you refresh you will notice the R sign comes up but immediately then changes to pound.
Hi,
No that doesn’t happen for me – did you follow my last set of instructions re: completely clearing your caches and restarting your browser?
Colm
Hi there! I installed the theme following the video instructuins. Before i set up the home page in wordpress settings, i get a Blank page trying to load homepage. After a few minutes loading, i get a error “Código de error: ERR_CONNECTION_RESET”. The only pages it give me this error are homepages of Captiva Theme. If i set up other pages to be the homepage they load without problems.
Im using Wamp Server by the way. Hope you can help me with this. Regards!
Hi there,
Thanks for getting in touch!
If you email me to support@commercegurus.com I should be able to assist you in more detail there.
Best,
Colm
Hello Again,
I am trying to update WPBakery Visual Composer and it keeps saying ” Error on unzipping package” Im really frustrated and need help. Thank You.
-Mike
Hi Mike,
Thanks for getting in touch!
You shouldn’t really need to update Visual Composer – a theme update will be released next week which will include the latest version of Visual Composer.
If you need further assistance with this shoot me an email to support@commercegurus.com
Best,
Colm
I just emailed you
i there
i think im missing something glaringly obvious but i just cant seem to find it – on the mobile version only the top bar is appearing in the menu drop down. How to i set this to the menu from the desktop version?
http://www.chessfusco.com/cba/Many thanks
Hi there littleimp,
thanks for getting in touch!
I suspect you’re using V1.3 of Captiva? There was a bug with that version which caused that problem. It’s since been fixed in V1.4 – if you update the problem will resolve itself.
Best,
Colm
F
Hi there
If you go into Layerslider > click the homepage slider > Slider settings > Appearance > Skin: “no skin”
That should solve it.
Best,
Simon
boom! did the job, thank you chief!
F
Hi, I have bought your theme 2 days ago, installed it today on a fresh WP 4.0 WooCommerce 2.2. install, but then noticed that you jst released an updated version. However, the update does not show up in my WP dashboard, so how do I update the now old version to the updated version. I thought WP would offer me to make an automated update, but it does not show any option to update the theme…
And yes, I did install the Envato WP tookit as well, but it’s not showing up in the dashboard menu, so no way to include an API key anywhere… (Maybe the toolkit doesn’t work with WP 4.0 ?)
OK. Found it. Solved. Has to deinstall the MOJO Marketplace plugin to make the ENVATO tab appear in the dashboard.
Hi there janibiza,
Thanks for getting in touch!
Delighted you figured this out
Best,
Colm
Hi, I have questions before I purchase this theme. I’m wondering this theme can allow to use these plug ins; 1. “upload my file” plug-in 2. “Measurement Price Calculator” plug-in 3. “Fedex shipping” plugin 4. “shipment tracking” plugin
Hi there,
thanks for getting in touch! I’m pretty sure Captiva will work will all of these plugins yes
Best,
Colm
Hi, I have questions before I purchase this theme. I’m wondering this theme can allow to use these plug ins; 1. “upload my file” plug-in 2. “Measurement Price Calculator” plug-in 3. “Fedex shipping” plugin 4. “shipment tracking” plugin
HI there,
answered your questions below
Colm
