2390 comments found.
configurable products not properly working with extra gallery can u please share extra gallery full module patch so i replace with that one, or can i disable extra gallery and use magneto default gallery
Hi,
Which version theme and Magento are you using? We will check it first.
Thanks & Regards,
Arrow-Theme – Customer Service
magento2.4.3 and theme version 2.1.9
Thank you, our team are checking it and respond for you soon.
Please send an email to support@arrowtheme.com our team will check for your site.
Hi sir, I have sent all information/credentials but not getting reply from you please resolve my issues thank u.
Please check your email, our team replied it.
Hi,please reply me check you inbox thanks
Our team said you need to renew the license support to get the best support service, our developer is only online on the forum and they will help you resolve the issue.
hi configurable product gallery images not changed with text/color swatches another issue is configurable product dropdown attribute for example when i change size the gallery image not open in popup .kindly guide me how to fix that?
Hi,
Which version theme and Magento are you using? We will check it first.
Thanks & Regards,
Arrow-Theme – Customer Service
Hi, After enabling website optimization (Admin -> MGS ->MGS Theme Settings [Optimize Website]) frontend+backend crashes like website loading continuously. Magento2.4.6 php8.1/8.2 please guide me how to resolve this problem. how I can disable optimize website settings via command line for now
Please create a ticket on our forum and our team will guide you to fix it. You can find the link here: https://arrowhitech.ticksy.com/
Hi support is expired and I don’t want to renew, its your theme bug with magento2.4.6 please help
Ok, we will check that case and give an answer soon.
thank u looking forward to hearing from u soon
Our team will release the new version to fix that issue, please wait.
Dear Author, Can I get backend demo?
Hi,
We are so sorry, we don’t have the account demo for you check the backend.
Thanks & Regards,
Arrow-Theme – Customer Service
Oh, maybe our team edited the demo and miss this case, you can view the design here: https://clauem2.arrowtheme.com/
I did a fresh installation and logo missing in header 1
Please go to Content > Configuration > Claue > Header to config your logo.
you didn’t get my point, I know hot to upload logo but header 1 logo missing, when I change to header 2 logo visible.
https://prnt.sc/WLEeN5FUt5WkOk we will check it now, please be patient, You can send us an email to support@arrowtheme.com, we will check for you.
theme version 1.9.20, php 8.1, magento 2.4.5-p2, menu is blank, when you fix it?
Hi,
We updated our theme, and we don’t meet your issue. Please send an email to support@arrowtheme.com our developer team will check for you. Your support license has expired. Please renew your support license to get the best support service.
Thanks & Regards,
Arrow-Theme – Customer Service
Theme settings blank after V2.1.12
Hi,
Your support license has expired. Please renew your support license to get the best support service.
About this issue. Please send us an email to support@arrowtheme.com, we will try to help you.
Sincerely
Thanks for the reply, I managed it. can you please let me know from where I can find custom style in V2 latest release
All styles and scripts are located in the folder: app > design > frontend > Mgs, each module has its own CSS source, so you need to find where you want to edit.
Thanks a lot
hello, any idea how to fix the following? 1 exception(s): Exception #0 (Exception): Notice: Undefined offset: 1 in /public_html/app/code/MGS/Mpanel/Helper/Data.php on line 1524
”$arrContent = explode(’</section>’,$arrContent1);”
Hi,
Which version of theme and PHP are you using?
Thanks & Regards,
Arrow-Theme – Customer Service
Hello, theme version is 1.9.11 and php 7.4
Hi,
Your support license has expired. Please renew your support license to get the best support service.
About this issue. Please send us an email to support@arrowtheme.com, we will try to help you.
Sincerely
CMS Editor not working properly, raised a ticket on that. didn’t receive any response so far. could you please answer it?
Hi,
Please follow your ticket, our team will respond it now. We do answer every topic we receive and will reply as soon as we’re able to. Different time zone so responses are delayed. Thank you in advance for your patience.
Thanks & Regards,
Arrow-Theme – Customer Service
10 days and counting…no response to our ticket. I can’t activate the theme.
Hi,
We do answer every topic we receive and will reply as soon as we’re able to. We’re currently experiencing a high volume of topics, so responses are delayed. Thank you in advance for your patience. Our support team replied to your topic, please follow it.
Thanks & Regards,
Arrow-Theme – Customer Service
I can’t get the theme to activate. I paste the code into the backend and it won’t save. I’ve sent screenshots and videos along with SSH access via their support ticket system. Still no fix or response. It’s been 9 days now.
Hi,
We do answer every topic we receive and will reply as soon as we’re able to. We’re currently experiencing a high volume of topics, so responses are delayed. Thank you in advance for your patience. Our support team replied to your topic, please follow it.
Thanks & Regards,
Arrow-Theme – Customer Service
anyone can reply the tickets in item support?
Hi,
We’re currently experiencing a high volume of inquiries, so responses are delayed. We apologize for the delay and thank you for your patience. I assigned your issue to our developer; they will check then give you a solution asap. Please follow your topic, our team will reply to it soon.
Thanks & Regards,
Arrow-Theme – Customer Service
Could you please suggest us you guys can do this or not?
Seems to me i made a mistake to buy your theme, no body cares to reply, and the money i spent to purchase and the effort to setup your theme is waste of time.
Hi,
We are very sorry for your inconvenience, our support team replied to your topic, please follow it and hope to hear from you soon!
Thanks & Regards,
Arrow-Theme – Customer Service
I m waiting from long please fix all the issues ASAP!!
Hi,
We are very sorry for your inconvenience, our support team replied to your topic, please follow it and hope to hear from you soon!
Thanks & Regards,
Arrow-Theme – Customer Service
Since PHP 8.1 in combination with the latest version of Claue, I get the following error when adding php bin/magento setup:di:compile.
Repositories code generation… 1/9 [==>—-—-—-] 11% < 1 sec 137.0 MiBsyntax error, unexpected token “match”, expecting identifier#0 /home/SERVER/domains/MYWEBSITE.COM/public_html/setup/src/Magento/Setup/Module/Di/Code/Reader/ClassesScanner.php(117): Magento\Setup\Module\Di\Code\Reader\ClassesScanner>includeClass()
#1 /home/SERVER/domains/MYWEBSITE.COM/public_html/setup/src/Magento/Setup/Module/Di/Code/Reader/ClassesScanner.php(87): Magento\Setup\Module\Di\Code\Reader\ClassesScanner->extract()
#2 /home/SERVER/domains/MYWEBSITE.COM/public_html/setup/src/Magento/Setup/Module/Di/App/Task/Operation/RepositoryGenerator.php(61): Magento\Setup\Module\Di\Code\Reader\ClassesScanner->getList()
#3 /home/SERVER/domains/MYWEBSITE.COM/public_html/setup/src/Magento/Setup/Module/Di/App/Task/Manager.php(56): Magento\Setup\Module\Di\App\Task\Operation\RepositoryGenerator->doOperation()
#4 /home/SERVER/domains/MYWEBSITE.COM/public_html/setup/src/Magento/Setup/Console/Command/DiCompileCommand.php(216): Magento\Setup\Module\Di\App\Task\Manager->process()
#5 /home/SERVER/domains/MYWEBSITE.COM/public_html/vendor/symfony/console/Command/Command.php(255): Magento\Setup\Console\Command\DiCompileCommand->execute()
#6 /home/SERVER/domains/MYWEBSITE.COM/public_html/vendor/symfony/console/Application.php(1021): Symfony\Component\Console\Command\Command->run()
#7 /home/SERVER/domains/MYWEBSITE.COM/public_html/vendor/symfony/console/Application.php(275): Symfony\Component\Console\Application->doRunCommand()
#8 /home/SERVER/domains/MYWEBSITE.COM/public_html/vendor/magento/framework/Console/Cli.php(116): Symfony\Component\Console\Application->doRun()
#9 /home/SERVER/domains/MYWEBSITE.COM/public_html/vendor/symfony/console/Application.php(149): Magento\Framework\Console\Cli->doRun()
#10 /home/SERVER/domains/MYWEBSITE.COM/public_html/bin/magento(23): Symfony\Component\Console\Application->run()
#11 {main}
Hi,
Thank you for your feedback, I assigned this issue for our developer, they will check and release a new version to fix it asap.
Thanks & Regards,
Arrow-Theme – Customer Service
I m waiting from long please fix all the issues ASAP!!
Hi,
We are very sorry for your inconvenience, our support team replied to your topic, please follow it and hope to hear from you soon!
Thanks & Regards,
Arrow-Theme – Customer Service
We have a SEO company in India and now we are aiming to shift our website on Claue theme. Is this a good step to take? Please help!
Hi,
Thank you for your interest in our theme but main feature of our theme is ecommerce. You should consider before making a decision.
Thanks & Regards,
Arrow-Theme – Customer Service
Could you please check my ticket!
Could you please check my ticket i m waiting from long please fix all the issues ASAP!!
Could you please check my ticket i m waiting from long please fix all the issues ASAP!!
Please follow your topic, our team replied to it.
Hi,
We are using Magento 2.4.5, the Claue 2 theme, running on PHP 8.
Ajax was not loading on our site, and our site was not responding properly. We have updated the latest patch as well.
We were unable to di compile. php bin/magento setup:di:compile
getting error
In PhpScanner.php line 182:
Class “Swissup\Ajaxlayerednavigation\Observer\GetAjaxCatalogSearchResult” does not exist
Kindly update us as soon as possible
Hi,
Please create a topic on our forum: https://arrowhitech.ticksy.com/ Our team will check and give a solution asap. Hope to hear from you soon!
Thanks & Regards,
Arrow-Theme – Customer Service
hi anyone can reply the ticket#3200368?
please support, thanks
Hi,
I asked our team check and respond for you asap, please follow your topic.
Thanks & Regards,
Arrow-Theme – Customer Service
@ArrowHitech, I have updated to the latest version 2.1.10 and Magento 2.4.5-p1 and PHP 8.1. Everything is working, except the mega menu. I have flushed the menu, but it will not show up. Any idea what causes this problem?
@ArrowHitech?
I found the issue. The menu is not working with PHP 8.1. When I go back to PHP 8.0 the menu is working. Can you fix this?
Our team are checking the issue with the PHP 8.1, and we will release the new version soon. Please wait, we are at the end step before compatible with PHP 8.1
