2390 comments found.
Hi
we have installed the theme to magento 1.9 many years ago and now we decide to move to magento 2.4.5. We migrate to a test server and we enable the S3 Bucket remote storage. After installation we try to make some edits to theme settings. When we try to save the setting return the error Unable to create directory ‘https://xxxxxxx.s3.xxxxxx.amazonaws.com'. Access forbidden
We believe that there is no problem with permissions. When we checked the folder pub/media a folder with name https: had been created.
We believe the problem is with getAbsolutePath(). Maybe trying to use S3 Bucket URL ( https://xxxxxxx.s3.xxxxxx.amazonaws.com ) instead of directory absolute path.
We know that our support expired but if you can help us with this problem we will renew. Οtherwise we will have to use another theme that does not have this problem.
Hi,
Please create a topic on our forum: https://arrowhitech.ticksy.com/ Our team will check and give a solution asap. Hope to hear from you soon!
Thanks & Regards,
Arrow-Theme – Customer Service
Hi, there is not any instruction how to create a child theme for Claue version 2. The instructions in documentation is for version 1.
Hi,
It is the same, not have different.
Thanks & Regards,
Arrow-Theme – Customer Service
Do you offer custom service? We are running Theme 1.7.8 and need to update Magento 2.3.6 to 2.4.5. Would you be able to make an offer? There is some custom styling involved.
Hi,
Yes, of course but can you contact us after 10 March? we currently experiencing a high volume of inquiries, we were overloaded at the moment.
Thanks & Regards,
Arrow-Theme – Customer Service
Hi Arrow-Theme, as instructed contacting you again. Could you please make me an offer for the 2.4.5 upgrade, including a rough timing? Thank you!
Hi,
We pushed the update on March 11 already. Please update the theme to the latest version.
Thanks & Regards,
Arrow-Theme – Customer Service
The theme update will cause a number of issues. Can you fix them for us – paid?
Please create a ticket on our forum: https://arrowhitech.ticksy.com Our team will check for you.
i paid to extend support, then submitted a ticket and a week later still haven’t had a response???
Hi, sorry for late reply. Could you provide the ticket number?
Hi,
Our developer have updated the ticket, please response him.
Best regards
Hi
I have created ticket before 6 days ago, but no updates. Ticket #3170387 Please support.
Also, I am using Claue 2.0 and 1) there is no store locator extension. 2) there is no sales popup extension.
Can you please help?
Hi,
We are checking it, will update you soon.
Best regards
Still no reply. Can you please check my latest comment and help me?
Hi, I see our developer has replied to the ticket, if you have any further problems, please update your ticket.
Hi,
We’re currently using Claue version 1.8.5 on Magento 2.3. We had done some customization as well in theme code.
We’re upgrading our website to Magento 2.4.4 on PHP 8.1. So we have setup a staging site for that but there are a few things which are not working properly after upgrading to Magento 2.4.4 and some of them are due to the jquery as well.
In the latest theme package download, we can see there are two kinds of patches available. One which says “patch_for_magento_2.4.4+” and other which says “patch_theme_version_1.8.5”.
Can you please advise which patches we should apply in theme to make it work with Magento 2.4.4?
Thanks
Hi,
Please update patch for magento 2.4.4+
Best regards
After running each module command according to “patch_for_magento_2.4.4+ > Readme.txt” file and running the complied commands successfully the website is showing the following error “Error: Cannot instantiate interface Smile\ElasticsuiteCore\Api\Index\IndexOperationInterface in /chroot/home/ac3eaca1/37c99bd7a4.nxcli.net/html/vendor/magento/framework/ObjectManager/Factory/Dynamic/Developer.php:50”
Also adding reference link of SC – https://prnt.sc/A-DZDBVjg-ny
Please let us know the further steps
We have opened a ticket regarding the filter issue and we haven’t received any updates. Kindly resolve this and give us an update. Thank you
Our support team replied to your topic, please follow it.
Hello, my license is unactivated and i am stuck with daily charges to developers just because you will not give me access to a correct license. I have responded to the email over a week now sending them the license i downloaded with the theme but still no response or resolution, how can this happen after paying for a supposed working license ? psl and pls stop ignoring me as this is bad customer service and kindly resolve my issue today. Thanks
Hi, sorry for late reply. Please check your inbox.
Our ticket regarding new billing address in one step checkout is being unresolved for more than 2 weeks now. Can you please work on it?
Hi,
The onestep checkout error is a hard one to handle and we haven’t worked it out yet, we’re sorry about that. We suggest you go back to using Magento’s default checkout.
Best regards
Hello, we have bought the renewal of the support, making a query in which the help has been null. Not a single clue how we could fix the problem. We want our money back please.
Hi,
We checked your error and found that the problem was caused by you customizing our theme. So we can’t help you in this case.
Best regards
Hello I am trying to install my theme on a newer version of Magento site and the older site is scrapped off but it keep says license not working or it’s been used. I have sent an email to please re-register to my site, thanks
Hi, what is your email address?
Vanneyoak@hotmail,com
Hi, we have sent to you an email, please check.
I have replied to the email but no response yet and still unresolved.
Hello, this is annoying now just to activate my account for the past week and no response or update
Could you pls refund me if you will not activate my licence. I have replied the email which was basic and now i have not still gotten the license activated. This is a basic thing to do and all i need is to be activate the license i paid for so i can use on the website i have sent to you. why would this basic thing take forever? this is very annoying pls.
Hello, my license is unactivated and i am stuck with daily charges to developers just because you will not give me access to a correct license. I have responded to the email over a week now sending them the license i downloaded with the theme but still no response or resolution, how can this happen after paying for a supposed working license ? psl and pls stop ignoring me as this is bad customer service and kindly resolve my issue today. Thanks
Hi, sorry for late reply. Please check your inbox.
Hello, claue One Step checkout isn’t saving Guest email address to quote on Magento 2.4.3, claue 1.9.20
Hi, we are checking it.
@ArrowHiTech, any update on this? I can send you a demo URL for the Magento 2.4.3 if you can provide the email.
Hi,
Please create a topic on our forum: https://arrowhitech.ticksy.com/ Our team will check and give a solution asap. Hope to hear from you soon!
Thanks & Regards,
Arrow-Theme – Customer Service
Hi, Does the new version page builder work properly on Magento latest version?
Hi, our builder extension working well with magento latest version.
Could you please check my ticket you have major bug in your theme we can’t run compile after installation of your theme.
Hi, we will check and update you soon.
Hello, I have Magento 2.4.2-p2 and Claue 1.9.19. I am upgrading Magento to 2.4.3-p3, so how to upgrade Claue as well? What’s the upgrade process? Should I only apply patch for 2.4.3+? but this didn’t help me there is no OSCheckout module in patch.
hello?
Hi,
Please create a topic on our forum: https://arrowhitech.ticksy.com/ Our team will check and then guide you. Hope to hear from you soon!
Thanks & Regards,
Arrow-Theme – Customer Service
Magento 2.4.3, claue 1.19.20, on checkout after signing In I am getting following error.
Sorry, no quotes are available for this order at this time
Why is there no shipping method information?block is empty with this error.
any reply?
Hi, please open a support ticket here: https://arrowhitech.ticksy.com/ our developer will check for you.
Hi, it doesn’t let me open ticket. And I need your support here for Magento 2.4.3, Is there any particular tutorial for upgrading claue when on 2.4.3 from earlier versions? am I missing any file or this is the bug with claue?
Hi,
Please create a topic on our forum: https://arrowhitech.ticksy.com/ Our team will check and give a solution asap. Hope to hear from you soon! Note: Our forum is open now.
Thanks & Regards,
Arrow-Theme – Customer Service
I am having issues with Claue 1.19.20, Magento 2.4.3. On checkout even after entering email, and clicking place Order it gives me error “email is required”. but I already have entered the email??
any reply?
Hi, please open a support ticket here: https://arrowhitech.ticksy.com/ our developer will check for you.
Hi, it doesn’t let me open ticket. And I need your support here for Magento 2.4.3, Is there any particular tutorial for upgrading claue when on 2.4.3 from earlier versions? am I missing any file or this is the bug with claue?
Hi, I can’t active theme. My Purchase Code dosen’t work! To write ticket i need a new support license. But I bought theme for long time ago and wanne use it in one domain. Dosen’t need support. just wanne use my license in one domain
Hi, please send an email to info@magesolution.com and provide your purchase code, we will check for you.
I send an email for 4 days now, waiting for an answer, no answer.
Hi, What is your email address?
Hi webbyra, please check your inbox and reply to us.
Hi, I recently updated to magento 2.4.3, and then updated claue V1 data for magento 2.4.3 related to logo and checkout. But now I am getting following error on onestepcheckout page.
1 exception(s): Exception #0 (Exception): Notice: Undefined index: component in /var/www/support/app/code/MGS/OSCheckout/Block/LayoutOnestepCheckout/LayoutProcessor.php on line 136
Exception #0 (Exception): Notice: Undefined index: component in /var/www/support/app/code/MGS/OSCheckout/Block/LayoutOnestepCheckout/LayoutProcessor.php on line 136
Hi, please open a support ticket here: https://arrowhitech.ticksy.com/ our developer will check for you.
In the left bar it is possible to place filters by categories or by percentage on the saleoff page??? like the search page??
Hi, filter of category page does not support filter by category.
Could you please check my ticket and fix the bugs!!!
System > Extensions > Integrations > New Integration) and (System > Permissions > Roles > New Role) New Role not working if ‘MGS_ThemeSettings’ => 1, could you please check my ticket for details.
Updated
Could you please check new issues list!
Could you please check new issues list! PRIVATE TICKET #3179802
