464 comments found.
HI, I am trying to open support account is not working due to I do not receive the confirmation email and password reset email. Everything is looks good your theme but Sign in and Sign up was error pop up due to contaent issue. I tried new installation for those pages but same issue. I followed the instruction from Elementor but It can not be edit via Elimentor. Please Check the issue. Thank you.
Hello, I am still waiting confirmation email almost 2 hours but not responding. Thank you.
Hello,
We apologize for the inconvenience you’re experiencing with the support account setup. If you haven’t received confirmation or password reset emails, we recommend checking your spam folder.
Or you can contact us directly via email at spiderthemes247@gmail.com, and we’ll assist you promptly.
Thank you
Hello,
I have a feature request for your consideration. In the current era of AI technology, many tech companies are integrating AI systems into various aspects of their operations. I believe it’s a good time to enhance your theme by incorporating an AI-powered live chat support system on our knowledge-based support site.
My suggestion is to create an AI chatbot that enables users to engage in real-time conversations. The AI would respond to user queries by extracting relevant information from our knowledge-based support site. Since we intend to document nearly everything about our service on our help desk site, the AI would search for the specific information within our knowledge-based support site based on the user’s question, then the AI rearrange and summarize it, and present it coherently to the users.
In cases where the AI doesn’t find pertinent information on our site, it can politely inform the user and seamlessly transfer the conversation to a human agent for further assistance.
I believe this feature would elevate your theme, making it an ideal choice for documentation and knowledge base support theme. It also ensures that our customers receive intelligent, efficient, and up-to-date assistance for the present time.
Please let me know what you think about it.
Thank you.
Hello,
Thank you for sharing your insightful suggestion with us. We truly appreciate your forward-thinking approach in considering AI-powered live chat support. This is a valuable idea that aligns with the current trends in technology.
We’ve taken note of your suggestion and will carefully evaluate the feasibility of incorporating an AI-powered chatbot into our theme. Your forward-thinking approach aligns with our commitment to improving and adapting our theme to meet the evolving needs of users.
Best regards,
Spider-Themes
Hi there. I tried to contact you guys, but cant come in contact with one of you. My Q & A’s of docy are gone: https://grafisch-ontwerp.org/
What can i do about it? My mail is info@thomasvanderkuijl.com
Thank you for reaching out. We’ve already replied to your query via Mail.
Hi … I bought it recently but it’s not okay for me. I would like to request for refund please.
Dear kokothura,
I’m sorry to hear that the theme didn’t meet your expectations. We understand that sometimes a theme may not be the perfect fit for everyone’s needs.
To request a refund, you can follow the Envato Refund policy guidelines provided in the link below:
Please review the policy for detailed information on how to initiate the refund process. If you have any specific questions or encounter any issues during the refund request, don’t hesitate to reach out to Envato’s support team. They will be able to assist you further with your request.
If you have any other questions or need assistance with anything else, please feel free to let us know. We’re here to help.
Best regards, Md Jwel
Hi! I have some questions about your theme. I’m looking for a theme or something similar that allows me to categorize and search abstracts and presentations from a scientific conference. I wouldn’t need to search for different pages, but rather different documents in pdf format. Is it possible to search pdfs with this template? Thank you so much.
Hello,
Thank you for your inquiry. While the Docy theme primarily focuses on searching Doc, forum, and Blogs.
you can visit our demo site. if you visit there you can see our all features. https://wordpress-theme.spider-themes.net/docy/Thanks
Hello,
Your theme is nice and offers many valuable features. However, I couldn’t find one specific feature that I consider highly valuable and useful, and that is the Live Chat Support System.
We would like to offer ‘Live Chat Support’ as a priority support option to our premium customers.
Do you currently have this feature? If not, could you please consider adding it to your theme in a future update?
Hi,
Thank you for sharing your valuable feedback. At this time, the feature you mentioned is not a part of our theme’s current functionality. We appreciate your input and will certainly consider it for future enhancements.
Best regards, spider-themes
Thank you for your response. I hope we will see this useful feature added to your theme in your future updates very soon.
I also have another suggestion for your theme. You could consider adding a reaction counter button below each comment, or at least a like/dislike button. This could make the comment section more engaging for users. Here: https://prnt.sc/AdzzhPGvcbjT
Thanks for your another suggestion. We’ll think about it.
if you need urgent live chat support on your site. you can use “tawk.to” plugin. we also use this that’s why we recommend you.
Thanks
I have just successfully installed and tested it. It is a great theme that includes functions such as blog/document knowledge center, shopping, etc. I am particularly satisfied with the included Easydocs plugin, which perfectly meets my needs. The service provided was particularly good, and Support team patiently helped me solve the problems encountered during the installation process. Thank you.
Thank you
Is there a way to have subscriber tiers? For example, posts/items in Category A, D, and E are only visible to a certain group of subscribers? Perhaps S2Member or something similar would work with this?
Thanks for your interest in the theme. Sorry, this feature isn’t available in the Docy theme. But we’ve a plan to develop the subscriptions feature in the EazyDocs Premium plugin. You can get the plugin
Thanks”>
I want to change the default color mode to dark. If I disable the light/dark switch, it does not let me default to dark. Please can you assist?
Why can’t light be made from dark is not supposed to be. Contact our support for details with screenshots. Thank you
After updating the Docy core 3.3.0 wordpress got crashed… Renamed Plugin file and enabled one by one and found this error
Hi,
Please create a ticket with your login credentials. So that we can verify this issue and help resolve it on your website.
https://helpdesk.spider-themes.net/forums/forum/docy-wordpress/Thanks
Hi, after update theme crashed. The only way to open site is change the theme!!!!!!!!!!! The core plugin is not updated??? Send me the previous version to my email xrisxal2000@yahoo.gr until you fix the issue
https://tinyurl.com/2zh9s5wcITS URGENT!!!!!!!!!!!!!!!!!
Hi,
Please create a ticket with your login credentials. So that we can verify this issue and help resolve it on your website.
https://helpdesk.spider-themes.net/forums/forum/docy-wordpress/Thanks
The update not resolve the issue, Know when you go to dashboard it has critical error
I create the ticket pls check Its urgent Thanks
Thanks. We will continue there.
hi, is it possible to make a topic in forum private? Does it work with support ticket plugins? tnx
Yes, Possible.
Thanks
Its featured image, i guess but can we disable this in post view?
Yes you can disable or enable it in post view. Thanks
User Feedback Issue
Noticed that you can get feedback from you site by email and they are also available under Easydocs Pro > Users feedback.Feedback via Email
When we receive feedback via email, hitting a reply goes back to the site administrator and not to the person who has sent the feedback. Even though the reply-to address is the sender, hitting reply sends response to person or to the group which received the email. Unable to send it back to the person who has send the feedback. This needs to be fixedFeedback in Dashboard
We can see all the user feedback is listed in the Easydocs pro menu. But there are NOviable actions, other than delete and hide ( I am guessing the eye icon is hide, no tooltip). Can we add reply action here? Need this featureAny update on this please ?
About FEEDBACK VIA EMAIL that I am talking about. If feedback sender write their own email in this field https://prnt.sc/VQjkBr1FV-Tk while they submitting, and after received the mail, if you want to reply by pressing the reply button, then the email of the feedback sender should be sent. So we will check the matter and if we find any problem then we will fix it.
We understand your expectations but we would request you to use the features that we currently have. We will consider your features and write them down in upcoming release notes for future consideration. Thank you
Regarding Search Results
We have noticed that search results include topics that are in draft status. Is there a way to control what is displayed in the search response, like which type of headings and the topic status. We had an issue when a user searched for a topic that was in draft status and when they clicked the search results, it resulted in a 404 errors. Please help with a fix, Looks like a bug
Are you talking about docs search? We have already removed draft docs from search results. Soon you will get this solution in the next version of our EazyDocs. Thank you
Yes, docs search.
We already fixed this issue in our staging environment. You will get it asap when we publish our next update. Thank you
Another thing that we found today, was the search was quering and displaying responses from user feedback content as well, how to disable that?
For example, you could access a user feedback via https://example.com/ezd_feedback/feedback-blah/ How to disable this ? @spider-themes
We take your concerns seriously. I have already solved your one of a problem. if there is any other problem you’re seeing please contact our support center or live chat. https://helpdesk.spider-themes.net/forums/forum/docy-wordpress/ Our support team is always ready to solve any problem. Thank you
can you help here please..how to ensure user feedback is not searchable.
Its been 23 days of no response to this issue
No update or acknowledgement to this issue. Can someone from your team please respond. We are having issues with the search…docs in draft status
content that are not of type DOCS
are showing up in search results ?We have already released version 2.2.3, hope you got the solution for this problem. Thank you
Hi, I bought the theme today and installed it successfully. We wanted to install all the demos before which the documentation mentioned I need to install the plugins first. So I did.
However, I am unable to install two plugins:
1. Advanced Custom Fields-pro 2. Docy Core
The error I am getting for both: “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
What should I do now?
Please open a support ticket here or contact us via the live chat to get assistance with the issues you are facing.
Thanks
When i use the searchbar on the homescreen it searches in docs, blogs and faq. But i dont use blogs and faq. Where can i disable this in the search results?
How can I list the custom post type DOCS as a menu in the admin sidebar ?
It’s already in in the admin sidebar menu? Please check the EazyDocs menu on your admin dashboard sidebar.
Thanks
Yes, I can see EasyDocs menu. When you click that, there is another options called Doc Builder, only when I click that I can see the docs and from there, I have to click Classic UI to see all my topics at different menu order levels. Instead of having EasyDocs in the menu, I want Docs. When I click Docs, I want to see all the post of type docs. Like how you see when you click Posts > All Posts. What is the way to have docs as a menu item ?
Any response to this please…how to add a menu item called docs in the admin dashboard. This should all post of type docs. its been 9 days, let us know how to do this.
What you are saying is that the ordering of the classic UI docs looks wrong. But that is not the point. Since we have filtered the docs in tabbed form in the modern layout, the child docs are hidden under the main docs. So in the modern look you don’t see the child docs all together that you see in the classic look. So classic look and modern look seems different to you.
However if you want to keep our classic look by default we don’t have any settings for now. In the future we will see if this can be brought to our settings. Thank you
Hi, that is not what I am saying. Nothing is wrong with Classic UI view. All I am requesting for is to have a menu item in the Admin Dashboard called Docs. When I click docs, it should all posts of type docs.
So instead of going to Easydocs > DocBuilder > Classic UI, I would like Docs > All Docs. Essentially, would like a menu item Docs at the same level as Easydocs.
I understand. Do you want to see the classic look by default? We will think to make a settings for this in the future. Thank you
Yes…here is a mockup of the request… https://pasteboard.co/LVqeHRrysffX.png
We will take it into consideration. If we add the settings for classic layout to set as default, we will show the docs under the EazyDocs menu. There is no need to show the docs menu separately. Thank you.
Thanks
You’re welcome
I want to ask about this theme is ads ready? like google ads, etc. and WP Bakery used to work on it?
Hi,
“Thank you for your inquiry. Yes, it is possible to display ads using our Docy theme. However, please note that it does not support the WP Bakery page builder. Instead, we have built the theme with the most popular Drag and Drop Elementor Page Builder. It offers a user-friendly experience for creating and customizing your website.”
Please let us know if you have any other questions or concerns. We are happy to assist you further.
Can this be used in Elementor Theme Builder, specifically without installing a WP theme?
This is a WordPress theme. And Yes, you can use this theme with Elementor and build the pages with Elementor.
