456 comments found.
Hello, where could I see the ChangeLog for the new version 2.3? The link from WordPress Theme Details just opens the page at ThemeForest.
Hello, please see: https://www.ekko-wp.com/documentation/article-categories/changelog/
Thank you.
I just updated the keydesign-addon and it crashed the wordpress.
I installed your latest update. Need to fix the plugin.
Hello,
Please register and open a support ticket. We need to take a closer look with your install.
I’m using the old version for now. I’m going to keep the old version until you patch it.
Also, before you released this new one I was getting the same error as the other guy which is:
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
the keydesign addon zip file is corrupted won’t install please assist
KeyDesign Addon v3.8. is failing with
Downloading update from http://www.ekko-wp.com/external/keydesign-addon.zip…
Unpacking the update…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hello,
Issue has been resolved. Try to re-install the plugin. If issue persists, please register and open a support ticket.
i need to update plugin slider revolution, thanks and wpBakery
Hello,
We are currently working on a new theme update that will include the updated versions for both WPBakery Page Builder and Revolution Slider. Kindly bare with us.
Hi are you going to update plugins to address jQuery Migrate issue in WP5.5?
Hello,
Thanks for writing in! The latest theme update addresses all these issues. Have you updated the theme and all plugins? Please check if you have Ekko v2.2 and KeyDesign Addon v3.8.
Hi I need to get in contact with you regarding license problems. I had license on demo subdomain to try if ekko would fit what I needed but forgot to remove subdomain. My support has ran out so I can not send ticket. How can I email you?
Hello,
You can use the contact form on our profile page.
I am trying to access the Theme Options and I am getting “Sorry, you are not allowed to access this page.” please help! thank you!
can someone please help. thank you!
Hello! Please make sure that KeyDesign Addon and Redux plugins are activated.
thank you that worked! i appreciate your help!
Please can you keep updating plugins like “WPBakery Page Builder” ? Thank.
Hello,
All premium plugins will be updated with each theme update. Our developers are currently preparing a new update. Kindly bare with us.
Hello, is there a dark mode available for Ekko Mobile App 2? Well thank you.
Hello, there is no dark mode available as a pre-made demo. You can create one from scratch by using only blocks with a dark background and setting up the theme options to darker backgrounds/colors. Thank you.
Greetings,
Is there any way to import the forum demo?
Thanks a lot
Hello, please see our documentation for that: https://www.ekko-wp.com/documentation/knowledge-base/install-and-configure-bbpress/ . Check the ‘Import bbPress dummy data’ from here.
Do you have any plans to integrate sitewide sidebars for pages? We’re using DirectoriesPro and it relies on built-in sidebars for filtering functionality on pages instead of posts.
Hello,
This feature is not on our roadmap at the moment, however our support team can help out integrate it with your install. You can open a support ticket anytime.
All the best,
Key-Design Team
I want to make chilren (dropdown) menu centered.. How do I do that? The dropdown menu is currently being aligned to the left side..
Hello,
Try adding the following CSS code with the theme custom style area (Theme Options > Custom CSS):
@media (min-width:960px) {
#main-menu .navbar-nav .menu-item-has-children:hover .dropdown-menu { text-align: center; }
#main-menu.underline-effect .navbar-nav .menu-item .dropdown-menu .menu-item a, #main-menu.underline-effect .navbar-nav .mega-menu .dropdown-menu .menu-item a { margin-left: 0; }
}
Hope it helps.
It worked, thank you very much!
Hello we are having loading issues due to the clore plug in key design plug-in, we optimized the site and it reverted back to the old slower issue
Hello,
Please register and open a support ticket. We need to take a closer look with your install.
hi there. I want to know about 1- The pictures and icons if they do come with the theme 2- How easy it is to change the icons 3- if i use bright pictures in the sliders front page what would happen to the menu can i put some shadow behind the menu ?
4- Can i also remove the contact section on top ?
Hello,
Thanks for writing in!
- All icons are included with the theme package. The images are not and are hosted on our servers. Due to copyright issues we are not allowed to re-distribute them.
- Each element can be easily configured and you can change the icon type, color and position.
- You have the option to use a transparent menu or a static one. All these settings are available with the Theme Options panel.
- Yes, the topbar area can be configured in the Theme Options panel.
Let me know if you have other questions.
Hello, I have a big doubt and at the same time a lot of fear, since I am talking with my software that in this case is wordpress.com, it comments me that if my theme is not updated with the correct version of wordpress or at least compatible with it, it could be that my website breaks… Since wordpress has automatic updates of add-ons and software
I would like to know more about this topic… I in my template will not urge the topic child, and if I now want to update your topic, I will have problems… or nothing would happen about it?
How is the process of updating the theme?
Thank you very much.
Regards
Hello,
It is best to keep the theme updated at all times. Our developers recently released a new theme version that ensures compatibility with the latest WordPress 5.5 version. To update the theme, please check with the documentation.
How does the blockquote element work? I don’t see any pre-built elements or block sections that produces the shadow effect on this demo page:
https://www.ekko-wp.com/elements/blockquotes/Hello, the blockquote can be added using any text editor ( default WordPress editor ). You can add a text block using WpBakery or simply press on the ‘blockquote’ icon when using the default one. Please see this screenshot: https://imgur.com/a/UbNGs7F
Thanks for your response. I was aware of that, but I wasn’t sure how to get the glow effect as shown in your demos. Can you explain how to achieve that?
Please register and open a support ticket. Our team will gladly help you with that.
KeyDesign Addon making my front page blank… Please, its urgent
Hello,
This issue happens with the latest WordPress 5.5 update. You need to update the theme and all plugins to resolve it.
After the update the following issues appeared:
- Unable to save Theme Options changes. The cursor keeps circling infinitely and the changes are not reflected. It does not allow me to make any more changes and I have to refresh the page to be able to edit again.
- The title cannot be deactivated when searching for posts by categories (“Currently browsing: General” appears) and I want to deactivate that title or be able to edit it.
I will appreciate any help (here). Thanks in advance.
Hello,
For any technical questions, please register and open a support ticket. Our team will gladly help out.
When I activate WP Debug, this error appears in my site: Notice: Undefined property: Vc_Updater::$title in /wp-content/plugins/js_composer/include/classes/updaters/class-vc-updating-manager.php on line 99
This is a WPBakery Page Builder issue. I have already left a message with your opened ticket.
I want to remove sticky nav bar from sticky navigation with featured image.
Hello,
Please open a support ticket. Our team will help out.
On the logo slider, the row with the logo slider on keeps disappearing. Why would this happen? Visit home page and then go to another page, go back to the homepage and it is not there. Hit control + f5 and it is back. I am using no caching plugin.
Hello,
We need to take a closer look with your install. Please register and open a support ticket. Our team will gladly help out.
