39 comments found.
How do I get rid of the icon on the header? Or do I have to do that after I export the template from your email builder?
You can easily delete the links of the icons by clicking the edit (pencil) icon. Feel free to contact support[@]rocketway.net for further support and we’ll help you out…
Best, Steve van Dijk
RocketWay
I can only replace it with something, if I just leave the url blank, there’s still going to be a box there…
Also after I uploaded the html file to Mailchimp, the header image is no long responsive. Please let me know how I should fix this, thanks!
Ah! As you were specifically talking about the icons, I didn’t understood it was about box removal. I suggest you finish your newsletter in the builder, export it and send us the index.html file, and we will make the final fixes. Please email your file to support[@]rocketway.net and we will return it with the adjustments…
Best, Steve van Dijk
RocketWay
The design is nice, but the theme builder is truly awful. If you ever accidently click backspace, the page leaves, and you lose all your progress. What a truly strange way to set this up.
Also when you click on a link or image to edit it, it launches another tab with the same theme builder, and you have to close it and come back. Why would you set it up like this.
I truly would like a refund.
Hi Michaeljones7,
We’re sorry to hear this, we agree the builder could use an update. This is why we worked for 6 months fulltime on a new builder (webapp) including save, redo, undo and tons of extra features. Also the reason we didn’t released new templates as we thought the builder could use a big remake. The new builder will be release the 11th of december, Entity (and all our other templates) will be recoded from scratch and be compatible with our new builder. It’s a free update for all of our customers.
Best regards, Steve
Love the template although I am having issues. I use iContact so Im using Theme Builder due to Im not provided with an Icontact template. Is there any way to save a draft? I have been putting lots of works and It will crash here and there and I have to start from scratch. Lots of hours spent of my time making this not worthy. What do you suggest? Thank you so much!
Hi Mariana,
We’re sorry to hear you’re having issues. You are able to export to html and iContact should be able to import this file. Fortunately I have good news regarding saving templates. Currently we are finishing up and beta testing a brand new builder, you will be able to save your customized templates. The best advice i can give is to wait until this builder is released (planned for end sept. early oct.). Our whole portfolio will be updated to be compatible with this new tool. You will have access without further costs as you already bought one of our products.
Best Regards, Steve
Hello, I would like to thank you for this great work But now i have 2 issues 1- I’m using Vertical response as mail marketing system and its accept the same code as mail champ but the problem that in all cases it doesn’t display background image, so i can see all images but any background image can’t see it
2- You have to add option in your template builder to save the work because in my city there is unstable connection unstable electricity and each time i try to make the matter from scratch
3- Now i have version for my design and i exported it as HTML can you please help me to make it suitable for mailchamp and fix the background issue ??? 
Regards Mohamed
Hi Mohamed,
Thank you for your comment.
1. Are you able to send us your HTML code to: support[at]rocketway.net so we can dive into the code whats causing the issue.
2. We’re working on this update. Let me know if we can put your name on the mailing list. For now you can save your work in an email platform like MailChimp for example.
3. Export a MC file to get a MC compatible template. Please send us an email so we can help you further.
Cheers,
Sebastian
Nice template, can you advise on a good way of changing the custom fonts? I have a TypeKit account is that usable with the template?
Thank you.
Hi raydar,
Thank you for your purchase. Changing custom font with Email Templates is specific and custom work. It’s not that easy as the most people think because all custom font need to change in all text content also. TypeKit is not useable as it needs to load with font-face. Drop us an email to: support[at]rocketway.net ff you need further any further help.
Cheers,
RocketWay
This design doesn’t open properly on Android devices – I tried native Gmail client on several phones and tablets. And it’s not just padding, lines or borders – even the top header (with image) looks completely wrong.
It looks great on Apple devices, but come on – that’s not enough today!
Hello dusterio,
Thanks for your purchase! it’s fully tested in Litmus so it has to be compatible (besides the incompatibility issues mentioned in our item description), if you’re having issues with Entity we would appreciate it if you contact our support support[at]rocketway.net and attach screenshots + your html document (instead of posting a negative comment while your file isn’t checked by support yet). 
Thank you!
RocketWay
Hello! Ok, I’ve just sent you a screenshot!
Received, thanks 
our support will help you asap!
RocketWay
I am debating which of your email templates to get. I am looking at entity and the Bloggr one, but I must ask: are the price tables only on the entity version? Will the Bloggr version also include pricing tables and also the image separator areas?
Hi shae101s,
basically the templates are sold just like the demo shows. We can customize templates thought, please mail: support[at]rocketway.net if you are interested.
Cheers, RocketWay
Hi There!
Great template, looking to buy this. Just a few clarification. does it support Mailer-lite?. I see mail-chimp which is cool, but I may need to use Mailer-lite.
Another question, once I export from your theme builder, can I still edit the work in mailchimp, without necessarily having to do a back and forth to your builder.
Regards.
Another question while you are at it. The text boxes appearing on the main header image “we create future”. Can this be moved around withing the image, I can’t seem to be able to do it on the demo. And when I delete the text, the text box seems to still be there, is this fixed on the design?
Regards.
Hi kayvow,
Thank you for your interest
To answer your questions:
- If Mailer-lite supports valid HTML then it should work.
- When you export the MC file from our Themebuilder you can edit further in their system without any problems.
- You can delete this text box and make the image bigger if you have some experience with HTML code, however if you send us your index file I will change this for you without any charge.
Let me know.
Cheers,
Sebastian
Thanks Sebastian! Just bought the template, playing around with it currently. What I find frustrating is the fact I can’t move around the text boxes on the header image.I have some basic foundation on HTML but for the life of me I can’t seem to locate the exact elements to tweak.
I want to put our company logo on the top right corner of the header image, and again this seems impossible to do.
Regards,
Nothing is impossible
Send me your index file to: support[at]rocketway.net + the URL link to your logo and I will change it.
Thank u for the purchase btw.
Cheers,
Sebastian
Hi Sebastian,
I have sent through the index file with instructions on modification that I would like implemented. Hope to get feedback soon.
Regards.
Hi,
Yes, we received it. We’re currently working on it.
Cheers,
Sebastian
Hello, I just bought this template. By cons, is it possible to save in draft with integrated utility rocketway? I will not repeat each time any layout template for each newsletter. Thank you in advance for your help. Cdlt Pascal
Hi Pascal,
thanks for the purchase! It’s not possible to save a template in the themebuilder, we’re updating the themebuilder including a save feature.
Cheers, RocketWay
HI, I’ve just bought the template? Is’it possibile to save a draft of the NL? Is very difficult to made a NL in ‘a one shot’!
Hi mecpartners,
thank you for you purchase! Currently it’s not possible to save a template in the themebuilder, we’re working on an update for the themebuilder including a save feature.
Cheers, RocketWay
Hi there! awesome template! Quick question though… I can’t, for the love of god, get this to be responsive. I’m using Sendgrid, copied the HTML there and my phone only opens the desktop version….
Any suggestions? Thanks a lot!
Hi Paula!
Thank you! Hmm, can you please mail us your file and maybe some logins so we can test and our coder can check whats causing this issue? support[at]rocketway.net
Regards, RocketWay
I’m using the default downloaded file…. I thought this layout would finally give a solution to the whole responsive email chaos… but it’s not working :/
Hi Paula,
Thanks for your email! Our templates are tested and highly responsive, on which mobile device you checked the Entity template? Do you want me to send you a test mail so you can see it’s responsive? Also can you send us some screenshots to our support mail of how it looks in your mobile.
Please answer us further by mail.
Regards,
RocketWay
Is there a way to edit this theme and still use the theme builder? The header is not quite right for what I need but do not want to have to redo every time go to use themebuilder to do another template.
Hi acooper,
Apparently you can’t save in our Themebuilder. We want to implement this in the new update version 2.0. For now you can save your work in an email platform such as MC, CM or all others.
Cheers,
RocketWay
Ok sounds good, any timeline on that? Also did you also get my email about customization need done? Sent about a week or so ago.
We don’t have a release date yet. We’re currently overloaded with support and work, so I’m really sorry if we mist your email. Will you tell me your name so I can search for it?
Thanks!
No problems. It would of come from a.cooper@appointuit.com
Will you please send your message again? I don’t see your email in our support… Thank you!
Cheers,
Sebastian
Ok no problems, sent it through again.
Thank you!
how to get themebuilder???
in dotn understand to use… sorry
Hi Erik,
Thank you for your purchase! In the downloadfolder you’ll see a folder called ‘themebuilder’, in this folder there’s a file that brings you to the page, also there’s a textdocument with including the link to the themebuilder…
Regards, RocketWay
Hello!
This seems silly, but I cannot figure out how to delete blocks on the template builder…I can edit text and rearrange blocks, but not delete them. Also, how can I edit hyperlinks for things like the social icons at the bottom – I can only seem to edit the url for the icon, which I want to keep!
I have already purchased the theme and love it!
Thank you!
Hi jackdx,
thanks for your purchase! When you hover an element you’ll see some buttons appear on the left, including a delete button, with this button you can delete an element. Remember only complete elements are deletable… For the social button links you’ll need to edit the code. Can you please mail our support for this so we can help you out?
Mail: support[at[rocketway.net
Don’t forget to attach your index file with instructions
Thanks, Steve
RocketWay
Hi, I’m using this Theme with Mailchimp, everything looks nice but I have a couple of questions.
1. I have edited the index file to change the background image (with a right image). I didn’t bother to change other images ‘cause I thought I would be able to change them while editing in Mailchimp. Now I got stuck with this image of New York skyline and I see no option to change it. I can’t go back and start all over again and import a new file, that would be a huge waste of time. So there’s no option to change that banner too, right? You should have mentioned it before. 2. The background header image is not displayed in some email clients. Is there any way to ensure it is going to work?
Thank you in advance,
cheers from Cologne,
Tatiana
Hi Tatiana, Thank you for your purchase.
1. You can easily edit images in the code. Please mail us your file with instructions which image to change: support[at]rocketway.net
2. Yes this is fixable, you have to use a 600px fixed image element, drag this element to the top and use this for the header. Probably this is hard to manage if you can’t edit code, but feel free to mail us for file support: support[at]rocketway.net
RocketWay
Thanks! I worked it out with the changing the banner picture. I just exported the saved template, and then edited the html file and imported it again!
All tests are good now, except that in Gmail the picture looks cropped: http://www.vkdance.com/images/Screen-Shot-2014-04-14-at-11.27.53-AM.jpg
What do I change in html file to fix this? Also, I am not using a visual builder, so I have to edit it only in html before exporting to Mailchimp.thanks for all your help.
Please sent us the html file so we can have a look into the code support[at]rocketway.net
Cheers, Steve
Thanks Steve, I have sent an email. Appreciate your help and quick reply
to anyone who had the same issue – I just sent an index file to support and they helped me out in like 5 minutes. The problem was that I used a 900 px image instead of higher resolution so it was cropped in Gmail. Thanks!
You’re welcome! Good luck with your newsletter!
Hi Tatiana, thanks for your kind comment and the 5 star rating
Please let us know if you need any further help in the future.
Cheers,
Sebastian
Hello, so i bought Entity – Responsive Email, but when i opened it i just found some simple html files without the theme builder, so i want to ask you if i could get the theme builder to integrate in my web application ?? so please i need your help today
Hi hassarov,
thank you for your purchase! Your purchased zip file contains a folder called ‘themebuilder’, which contains a .html file which is linked to your purchased themebuilder so you can access it with double clicking the file. This themebuilder is hosted on our server as you have themebuilder ‘access’, like mentioned in the item description. You didn’t bought the builder but you bought the newsletter with TB access
If you have any further questions let us know!
RocketWay
Hi there,
I love the look of the theme, but I would also like to have a fixed width version with a boxed layout at 600 pixels for the width (like the themebuilder you have). I will send you the index file, but I have yet to customize anything, so it is going to be the original index file.
I will send you an email with my index file right now.
Many thanks!
Dave
Hi Dave,
I’ve just sent you a boxed version via mail.
Cheers, Sebastian
Hi RocketWay team,
since I have issues with the background image in Outlook, I would like to switch to the fixed width version – similar to the boxed version in your template builder. What changes do I need to make to the code?
Best regards, Gabs
Hi Gabs,
Thanks for the purchase! We can switch the header background module with a 600px fixed width image. We can’t update the whole template to a fixed width for free as this is custom work. If you want us to change this, please send me your index file to: support[at]rocketway.net
Cheers,
Sebastian
Hi there,
I have just purchased this template. The design is great and the functionality is brilliant in terms of being able to edit the template using your code. The code is really nicely commented too.
My problem is that the template doesn’t work in Outlook (which is a key audience for my client). The background imagery doesn’t work and the fonts fall back to times new roman.
I can’t believe that this is what is meant to happen? Can you confirm that these features should work in Outlook 2013 on a PC? I have sent the basic template without any edits by me to make sure that this isn’t something that I have done.
Can you help?
Thanks
I see that the comments on the template states that the background images don’t work in Outlook (my mistake), but what about font support?
Hi taggedmarketing,
Thanks for the purchase!
I’m not sure why the fallback won’t work to Myriad Pro and Helvetica in Outlook. I have to dive into the code to see if there’s a fix for. However, do you want me to change all fonts to Helvetica so the fonts are compatible on all email clients? Please send me your index file to: support[at]rocketway.net if you want me to fix this.
Love to hear from you soon!
Cheers!
